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All 5 Northbrook hotels

Sheraton Chicago Northbrook Hotel

3.5 of 5 Hotel   |   1110 Willow Road, Northbrook, IL 60062
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73%
Ranked #4 of 5 hotels in Northbrook
A recent review
3 of 5 stars Reviewed February 22, 2014
AJFlorida Florida, USA
  • Reviews (111)
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111 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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There are newer reviews for Sheraton Chicago Northbrook Hotel
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Florida, USA
Top Contributor
70 reviews 70 reviews
25 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed February 22, 2014

We had recently stayed at a Hyatt in Deerfield Illinois which is a 3.5 star hotel. So when we needed a hotel last weekend we decided to stay at this 4 star hotel in Northbrook nearby. We were disappointed at the ordinariness of this hotel. The rooms layout looked like an upgraded version of a motel room. There were no... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for taking the time to review our hotel. We understand that we may not be the appropriate fit for all our guests but will utilize your feedback to improve our hotel and its operations. We thank you for selecting us and do hope to see you again in the near future. More

Sydney, Australia
Top Contributor
56 reviews 56 reviews
37 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed February 10, 2014

I have stayed here a couple of times and the experiences have always been on the poor side. This stay I had to change rooms so much I had 3 rooms in 2 nights! The first room I was given when I checked in smelled of raw sewage. There was something wrong with the plumbing. I went to see reception... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you for taking the time to express your displeasure with the hotel. Your experience with the property truly is not the kind of experience we want our customers to have and is more than regrettable. I can assure you we will look into the challenges you experienced and each one will be addressed. Again my apologies and I certainly... More

Chester, VA
Top Contributor
84 reviews 84 reviews
79 hotel reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed January 5, 2014

My family (4 adults) were in the area for a wedding and used SPG points to upgrade to the suite so that we wouldn't have to pay for two rooms. The suite was large, clean and comfortable (even the pullout couch was decent). Platinum status also got us free breakfast/appetizers in the lounge. The lounge was comfortable, and the food... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for sharing your experience with us. The team truly works very hard to provide our guests with the best service and experience possible. I am glad to hear you enjoyed your stay and that we were able to make you comfortable. We hope to see you again in the very near future! More

Doylestown, Pennsylvania
Top Contributor
263 reviews 263 reviews
73 hotel reviews
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed November 22, 2013

I just spent 4 days here and it is a perfectly acceptable business hotel. Overall, the hotel is clean, in good condition and have helpful staff. The rooms are large with a big comfy bed, good sized bathroom and a great working desk. WiFi is free throughout the hotel. The restaurant serves reasonably good meals at lunch and in the... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for sharing your experience with us. We truly work very hard to ensure our guests enjoy their stay, we hope to see you again in the near future! More

Centennial, Colorado
Contributor
17 reviews 17 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 3, 2013

Staying here this weekend. Seemed like a nice hotel when booked, Was a weekend and the place is maybe 15% occupied. But I think they put everyone on the same floor (for their convenience). The room doors slam like a prison so when all of the individuals in neighboring rooms arrive back at the hotel at 12:30am, 1:30am and 2:30am... More

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Chester
Top Contributor
68 reviews 68 reviews
28 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 19, 2013 via mobile

Stayed here whilst my wife was on business. For that purpose the hotel was excellent. And as that was the main reason we were here the hotel did what it needed to do. Clean. Friendly efficient. From a visitors to Chicagos point of view the hotel is okay. It is a nice and easy walk to the train station which... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for taking the time to write a review. I do apologize for the miscommunication regarding the cost of a Taxi into the City. It is a little complicated in that the rates change if you are traveling into the city or from the city into the suburbs. We will be sure to train the staff so they... More

Contributor
14 reviews 14 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 8, 2013 via mobile

So the story is...booked this place in Hotwire for a brief vacation with my wife. Would not have picked a hotel without an indoor pool because this is something we enjoy. However, when we arrived and checked the place out, noticed the indoor pool area was very cold, the pool itself was an ok temperature and the hot tub was... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

First I would like to thank you for sharing your experience with us. It is regretful that you didn't enjoy your stay. I have shared your feedback with my Director of Engineering, your comments will help us to improve our product and delivery and for that we truly thank you. We hope you will give us another try in the... More

Milwaukee WI
Contributor
20 reviews 20 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 4, 2013

I stay at this Sheraton hotel about once per year. I really like the entire vibe of this place - it is modern, clean, quiet, casual and elegant. The staff is very professional and extremely friendly. I think the quality of the front desk staff sets this place apart from other similar hotels. This property is in a great location,... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

We are so glad you enjoyed your stay with us. We know that the weekends at the hotel can be very busy so it is great to know that our staff handles things so smoothly. We truly look forward to your next visit with us! More

Jersey, United Kingdom
Top Contributor
75 reviews 75 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 18, 2013

I think this is a pretty new hotel, built next to a former garbage dump (now a golf course). This really is a hotel designed by numbers - everything works efficiently but oh my is it soulless. Staff were fine - a little too "robotic" - a bit like you'd imagine the staff in a hotel in the film 'Stepford... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for taking the time to share your experience with us. We will certainly utilize your review to help train our staff as their effort s are genuine and heartfelt but we may fall short at times. We hope you will visit us again to experience our improvements first hand. More

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Additional Information about Sheraton Chicago Northbrook Hotel

Address: 1110 Willow Road, Northbrook, IL 60062
Phone Number:
Location: United States > Illinois > Northbrook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Chicago Northbrook Hotel 3.5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Sheraton Chicago Northbrook Hotel, conveniently located in the North Shore of the Chicago area, offers a stylish and comfortable stay for all guests, whether visiting for business or pleasure. ... more   less 
Number of rooms
161

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