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All 5 Northbrook hotels

Sheraton Chicago Northbrook Hotel

3.5 of 5 Hotel   |   1110 Willow Road, Northbrook, IL 60062
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Ranked #4 of 5 hotels in Northbrook
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed January 5, 2014
Love2TravelVA Chester, VA
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108 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Chicago Northbrook Hotel
See the most recent reviews
Chester, VA
Top Contributor
86 reviews 86 reviews
81 hotel reviews
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed January 5, 2014

My family (4 adults) were in the area for a wedding and used SPG points to upgrade to the suite so that we wouldn't have to pay for two rooms. The suite was large, clean and comfortable (even the pullout couch was decent). Platinum status also got us free breakfast/appetizers in the lounge. The lounge was comfortable, and the food... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for sharing your experience with us. The team truly works very hard to provide our guests with the best service and experience possible. I am glad to hear you enjoyed your stay and that we were able to make you comfortable. We hope to see you again in the very near future! More

Worcester Park, United Kingdom
Top Contributor
249 reviews 249 reviews
71 hotel reviews
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed November 22, 2013

I just spent 4 days here and it is a perfectly acceptable business hotel. Overall, the hotel is clean, in good condition and have helpful staff. The rooms are large with a big comfy bed, good sized bathroom and a great working desk. WiFi is free throughout the hotel. The restaurant serves reasonably good meals at lunch and in the... More

Was this review helpful? Yes
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for sharing your experience with us. We truly work very hard to ensure our guests enjoy their stay, we hope to see you again in the near future! More

Centennial, Colorado
Contributor
17 reviews 17 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 3, 2013

Staying here this weekend. Seemed like a nice hotel when booked, Was a weekend and the place is maybe 15% occupied. But I think they put everyone on the same floor (for their convenience). The room doors slam like a prison so when all of the individuals in neighboring rooms arrive back at the hotel at 12:30am, 1:30am and 2:30am... More

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Chester
Top Contributor
68 reviews 68 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 19, 2013 via mobile

Stayed here whilst my wife was on business. For that purpose the hotel was excellent. And as that was the main reason we were here the hotel did what it needed to do. Clean. Friendly efficient. From a visitors to Chicagos point of view the hotel is okay. It is a nice and easy walk to the train station which... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for taking the time to write a review. I do apologize for the miscommunication regarding the cost of a Taxi into the City. It is a little complicated in that the rates change if you are traveling into the city or from the city into the suburbs. We will be sure to train the staff so they... More

Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 8, 2013 via mobile

So the story is...booked this place in Hotwire for a brief vacation with my wife. Would not have picked a hotel without an indoor pool because this is something we enjoy. However, when we arrived and checked the place out, noticed the indoor pool area was very cold, the pool itself was an ok temperature and the hot tub was... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

First I would like to thank you for sharing your experience with us. It is regretful that you didn't enjoy your stay. I have shared your feedback with my Director of Engineering, your comments will help us to improve our product and delivery and for that we truly thank you. We hope you will give us another try in the... More

Milwaukee WI
Contributor
20 reviews 20 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 4, 2013

I stay at this Sheraton hotel about once per year. I really like the entire vibe of this place - it is modern, clean, quiet, casual and elegant. The staff is very professional and extremely friendly. I think the quality of the front desk staff sets this place apart from other similar hotels. This property is in a great location,... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

We are so glad you enjoyed your stay with us. We know that the weekends at the hotel can be very busy so it is great to know that our staff handles things so smoothly. We truly look forward to your next visit with us! More

Jersey, United Kingdom
Top Contributor
66 reviews 66 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 18, 2013

I think this is a pretty new hotel, built next to a former garbage dump (now a golf course). This really is a hotel designed by numbers - everything works efficiently but oh my is it soulless. Staff were fine - a little too "robotic" - a bit like you'd imagine the staff in a hotel in the film 'Stepford... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for taking the time to share your experience with us. We will certainly utilize your review to help train our staff as their effort s are genuine and heartfelt but we may fall short at times. We hope you will visit us again to experience our improvements first hand. More

NJ
Top Contributor
209 reviews 209 reviews
167 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed September 15, 2013

1 Night for work. Location is very nice, close to shipping and food. Check in smooth and friendly, no upgrades available at check in. Asked for mini fridge and they wanted $25 per day, passed. Room was nicely appointed and clean, more modern than some I have stayed at before. Lounge nice, food and drink throughout the day. Gym and... More

Was this review helpful? Yes
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for taking the time to share you experience with us. We work very hard to ensure our guests have a great experience and look forward to having you stay with us in the near future! More

Manila, Philippines
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 10, 2013

Amiability of the staff is not consistent. It depends on who you are talking to. They need to improve the sound proofing of their walls as you can hear people on the other room. Limited choices on their menu.

Was this review helpful? Yes
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for taking the time to review the hotel. We appreciate the feedback and will be rolling out a new Restaurant Menu in October, please visit us again as our new Chef is amazing. More

Rehovot
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 4, 2013

I stay there a couple times a year. The hotel is business oriented. Very clean and comfortable. Very professional pleasant staff. The hotel's shuttle is a very convenient complementary transportation solution.

Was this review helpful? Yes
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for your continued support of the hotel. The team works very hard to try and make every stay memorable, looking forward to seeing you again! More

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Additional Information about Sheraton Chicago Northbrook Hotel

Address: 1110 Willow Road, Northbrook, IL 60062
Phone Number:
Location: United States > Illinois > Northbrook
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 hotels in Northbrook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Chicago Northbrook Hotel 3.5*
Official Description (provided by the hotel):
Sheraton Chicago Northbrook Hotel, conveniently located in the North Shore of the Chicago area, offers a stylish and comfortable stay for all guests, whether visiting for business or pleasure. ... more   less 
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