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Sheraton Chicago Northbrook Hotel

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1110 Willow Road, Northbrook, IL 60062
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Sheraton Chicago Northbrook Hotel
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158 Reviews from our TripAdvisor Community

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Traveler rating
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    29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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  • German first
  • Italian first
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English first
  • All months
    (158)
  • Mar-May only
    (40)
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    (62)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (17)
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New York City, New York
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

For family reasons I have been staying at the Sheraton Northbrook several times a year for the past five years. The whole concept of midwestern niceness just hit me in the head this time. This is a new-ish hotel with very young but professional people managing it with friendliness, with willingness to help, to go the extra mile, to summon... More 

Was this review helpful? Yes
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To heleneb178, Thank you for taking the time to give us such a wonderful review about your recent stay here at the Sheraton Chicago Northbrook. We appreciate your loyalty to our hotel and I will definitely share your very kind words about our staff to all of the team. I am so very pleased in how well you feel we... More 

London, United Kingdom
Level Contributor
73 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel as a wedding guest. I was very impressed by the service of the staff. They were very helpful and accommodating people. The bar was also surprisingly good fun. Rooms are good value for the price. I would definitely stay here again. Nothing is really walkable - you need a car.

Was this review helpful? Yes
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To letsgofire, Thank you for offering us your thoughts about your last stay with us here at the Sheraton Chicago Northbrook Hotel. I am very happy you enjoyed your encounters with our team members, they are always striving to ensure we are giving pleasant and excellent service to everyone. We do have a very good lounge and restaurant right here... More 

Duluth, Georgia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel is conveniently located next to a strip mall and close to businesses. Spacious rooms although carpets are in need of deep cleaning. The Sheraton club could use some additional variety for h'orderves and longer breakfast hours. Overall good value for money...would stay again while traveling for business.

Was this review helpful? Yes 1
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To ag294048, Thank you for offering us your thoughts about your last stay with us here at the Sheraton Chicago Northbrook Hotel. We are centrally located in the business corridor of Northbrook, Glenview, and Deerfield. We will review your comments with the F&B team to make sure we have more diverse offerings. Jim Anderson General Manag More 

Atlanta, Georgia
Level Contributor
434 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice rooms with huge desk surface to work on. Large tv. Small, but sparkling clean pool and nice sized jacuzzi. Work out room is open 24 hours. Kudos to Bradley at the front desk who patiently answered our many questions. We paid extra for the club level for the free beverages, light breakfast, and evening snacks. It was well worth... More 

Was this review helpful? Yes 1
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Panpanda, On behalf of the staff here at the Sheraton Chicago Northbrook, please let me take this opportunity to thank you for writing such a positive review about your last visit to our hotel. We do offer an excellent working space for our guests so they can work while on the road. Our gym does not close, so guests... More 

San Francisco, California
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 26, 2015

Enroute to the hotel to check in I decided to give them a call to confirm. When they told me that they relocated me to another hotel, I was shocked. They claimed they tried to reach me but I was never contacted. The reason? A "mainteneance issue" that caused the displacement of several guests. When they told me where they... More 

Was this review helpful? Yes
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Ann60093, Thank you for giving us your thoughts about your recent stay with us. I apologize as the situation was not normal and we had to make some arrangements in a short time frame. I am pleased upon your return your stay was pleasant and what you had anticipated. Jim Anderson General Manager More 

Hatfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 25, 2015

Plus points:- The Hotel has good facilities, room was very nice and well appointed, beds are really comfortable, Hotel staff are generally very friendly and helpful. Location very good, lots of amenities nearby and a good area. Minus points: In a short stay we experienced quite a few problems, room cards didn't work (but then fixed, shower did not work... More 

Was this review helpful? Yes 1
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Stephan R., Thank you for giving us your feedback about your last stay here at our hotel. I am pleased your interactions with our staff were positive. I will check with our engineering team and go over your comments with them so we can continue to improve our guest experience. Jim Anderson General Manager More 

Indianapolis, Indiana
2 reviews
5 of 5 stars Reviewed July 20, 2015

The staff is polite and kind and the facility is beautiful. Our room was clean and well appointed. We appreciated the usb ports on the desk. We had fun in the clean pool and worked out in the mini gym. The icing on the cake was a really domestic issue: we had really wet beach towels and staff directed us... More 

Was this review helpful? Yes
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Jessica S, Thank you for giving us such a wonderful assessment of your recent stay here at the Sheraton Chicago Northbrook Hotel. We are glad you enjoyed your work out here and you had fun in our indoor swimming pool. I will let our housekeeping team members know how well you felt your room was. We feel the Sheraton... More 

Chicago, Illinois
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed July 20, 2015

We have stayed at this hotel on several occasions. The rooms are nice and the staff is friendly. Unfortunately, very few of the staff go out of their way and the hotel is extremely lacking on the concierge level. The breakfast rarely opens on time and never changes and the choices have become more limited. With improvement in service, this... More 

Was this review helpful? Yes
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Olivia J, Thank you for taking the time to write a review about your recent stay with us. We are very happy that you do stay with us when traveling to the North Shore district, and feel our guest rooms are comfortable and nice. I will speak with our operations staff, to make sure we have everything out on... More 

Sydney, Australia
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed July 14, 2015 via mobile

Equal to the friendliest, obliging staff I have encountered anywhere. Ria and Shaun were stand outs. Bar staff were also particularly good. Regrettably that's about it. I thought this may be a misadventure when a fax asking best ways to access hotel from O'Hare went unanswered. I eventually called and was told that there really wasn't a concierge service... very... More 

Was this review helpful? Yes 1
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Ken A, Thank you for giving us your feedback about your last stay here at our hotel. We do appreciate you kind words about your interactions with our staff. We will review all of your comments as a team, and will look into any areas we may need to address in order to improve our guest experience. Jim Anderson... More 

Clarksville, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2015

Traveling from TN to MO and then to Chicago, we arrived earlier than expected. The wonderful gentleman I spoke with was completely understanding and had zero issues with checking us in, very early...5 hours earlier than normal to be exact. I couldn't have felt more welcome. I wish I could remember his name so I could thank him again. Not... More 

Was this review helpful? Yes
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To kbridge19, On behalf of the staff here at the Sheraton Chicago Northbrook, please let me take this opportunity to thank you for writing such an excellent review about your last visit to our hotel. Our staff will always do whatever they can to make our guests feel welcome, and if a room is available we will not make you... More 

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