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Sheraton Chicago Northbrook Hotel

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1110 Willow Road, Northbrook, IL 60062
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Sheraton Chicago Northbrook Hotel
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Sheraton Chicago Northbrook Hotel
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135 reviews from our community

Traveler rating
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    49
    24
    9
    6
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37
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49
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boca Raton, Florida
Top Contributor
50 reviews 50 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

First of all, this hotel is in a great area; very trendy area with lots of money and lots of shopping near the Expressway. It is a beautiful hotel and very clean but we had one issue here. I left my room at 1230 pm the first day and no one came to clean it! Unacceptable on every level. There... More 

Was this review helpful? Yes 1
Las Vegas, Nevada
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

was in town for family matters and needed a place nearby. this hotel fit the bill! it's a newer hotel, the rooms were spacious, there was a pool and a bar and restaurant on the main level. there are also several restaurant choices right by the hotel. nest of all, there is a club level with drinks and snacks, and... More 

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Fairland, Oklahoma, United States
Top Contributor
109 reviews 109 reviews
37 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We found this hotel on a travel site and was pleased with comfort of the room. We need hypoallergenic rooms and the staff was quick to oblige. The fitness center was food for a hotel and the rooms were clean. The value was great.

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for your kind review, we truly appreciate you selecting the Sheraton and hope to see you again! More 

Highland Park, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 5, 2015

Where should I begin. The hotel mistakenly cancelled my reservation for the Easter holiday with out my knowledge then charged my credit card twice totally depleting my limit on the card. When asked for money to be put back on card so I could feed my children they say it will take several days. Meanwhile we can't get another hotel... More 

Was this review helpful? Yes 2
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you for taking the time to provide feedback, your comments have been shared with the Management Team and will be utilized as an opportunity for coaching and additional training. More 

Plymouth, Minnesota
Top Contributor
161 reviews 161 reviews
25 hotel reviews
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed March 27, 2015

This is our go-to hotel for visiting our daughter at Northwestern University in Evanston. The property is very well maintained and clean with spacious, comfortable rooms equipped with Sheraton's outstanding beds & bedding, an attractive lobby with a restaurant, bar, and business center, and a nice Club Room that serves breakfast in the morning and appetizers in the evening and... More 

Was this review helpful? Yes 1
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for staying with us, we truly enjoy our partnership with NU and especially enjoy hosting the families coming in. Looking forward to your future visit. GO CATS! More 

Coal Valley, Illinois
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 25, 2015

We were going to Northbrook for a quick getaway and booked this hotel via the web. Turned out as a pleasant surprise. Location was good with access to things we needed and wanted. Not a lot of soundproofing as we heard the couple in the next room enjoying their stay but other than that the rooms were clean and neat.... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for your time in providing a review. I am so glad you enjoyed your stay overall and we will certainly be sure to keep an eye on the temp on our hot tub. We hope to see you again in the near future!! More 

Calabasas, California
Top Contributor
89 reviews 89 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed March 15, 2015 via mobile

i will never stay here again. It is 12:15 am and I am listening to my neighbors talking to each other in a normal tone of voice. This is truly ridiculous. What an awful experience. It's infortunate because the staff is very nice and the accommodations are basically fine. However forget any rest if your neighbor stays up late talking... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for taking the time to provide feedback. Your review will be shared with the Management team as we certainly want all of our guests to have a restful stay with us. Again, thank you and we hope you will give us another chance in the future. More 

Indianapolis, Indiana
Senior Reviewer
10 reviews 10 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 13, 2015

The only positive of my stay was the room delivery service--on-time, professional and polite. The front desk had none of these qualities from the beginning of my stay until I left 1 day earlier than expected due to the treatment.I have sttayed at this hotel for business before but I will not return. The area was booked for the time... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you for you feedback, it is truly regrettable that you felt our service wasn't up to standard. Your comments will be shared with the team as we pride ourselves in providing the best service on the North Shore and hope you will give us another chance in the near future. Safe travels. More 

San Francisco, California
Top Contributor
67 reviews 67 reviews
60 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed February 5, 2015

I would like to start by saying this is not a bad hotel by any means. I was just expecting more from a Sheraton. Location is perfect so I was excited to try it out. The rooms are pretty small for the suburbs. You would expect more since space isn't that expensive outside of CHI. Room service was great. Room... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for taking the time to share your experience with us. I am glad that overall you were satisfied with the hotel and location and do hope you will stay with us again in the near future. More 

traverse city
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 26, 2015

We traveled to Chicago for our girls' hockey team. The location of the hotel was perfect, and the amenities couldn't have been any better for our group. The staff went out of their way to accommodate. The "Club Member" floor was great for breakfast and daily appetizers, as well as a great area for parents to congregate. We did have... More 

Was this review helpful? Yes 1
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

We are so glad you enjoyed your stay with us!! Our Team represents some of the best service providers in the industry, they truly care. Looking forward to your next visit to the North Shore!! Safe Travels. More 

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