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Sheraton Chicago Northbrook Hotel

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1110 Willow Road, Northbrook, IL 60062
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Sheraton Chicago Northbrook Hotel
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146 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Charleston, Illinois
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We were in town for a concert at Ravinia Park. Nicole and Darin at the front desk were extremely helpful. Gave us tips about the area and getting to the concert venue and then offered the hotel shuttle to transport us (available for sign up on first come, first serve). Joel, who drove us, could not have been more accommodating.... More 

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Leiden, The Netherlands
Level Contributor
123 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed 1 week ago

On the whole it's pretty good, the bed and rooms are good, the food is pretty good. The only things that bugged me a little were the elevator is incredibly slow, and one of the two is often out of order. Also I had two mishaps with the shuttle, booking it and them either forgetting or leaving early and without... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you so much for your feedback. I have addressed your review with our Front Office team and Food and Beverage staff so that they are aware of the issues and can work towards eliminating them for future stays. More 

Columbus, OH
2 reviews
4 of 5 stars Reviewed 1 week ago

This hotel is conveniently located with shuttle service to nearby businesses. The rooms have comfortable beds with bedside chargers. The staff are friendly and willing to help in any way possible. There are a few local restaurants and shopping that you can walk to. I stay here frequently for work and will continue to do so.

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you so much for your review and continued stay with us here at the Sheraton Chicago Northbrook. Safe travels! More 

Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Came to a weeding, and stay here for the weekend, is in the suburbs, is an average hotel, i do think is overpriced, no breakfast included, Rooms and bathroom are clean and nice. There is not shuttle to the airport, even than airport is around 12 miles away. We use Uber, for instance to the airport was about 14 $.

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Budapest, Hungary
2 reviews
5 of 5 stars Reviewed 2 weeks ago

One of the best hotel I ever stayed. They staffs were super friendly and they had a pleasant surprise to my wife's birthday. The shuttle service is excellent. Food , bar the taps all were fantastic . Will defiantly recommend for some one who would like to go to Northbrook any time.

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Hello Haris, Thank you so much for your review and recommendation! We wish your wife a very Happy Birthday! More 

San Francisco, California
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Recently stayed 1 night - would recommend. Check-in was extremely efficient and staff my entire stay was extremely friendly, welcoming, and helpful. Rooms are what you would expect - nice, clean, quiet. Slept like a baby. I had access to the Club Room so had access to afternoon snacks + morning breakfast. Nice spread with food and beverages. It was... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Hi David and thank you for your review. It is great to hear that you had a pleasant stay with us. Guest Satisfaction is our top priority and we have been consistantly ranked in the top 10% of Sheraton's nationwide. Please let us know when you are returning to Northbrook and if there is anything we can do to guarantee... More 

Atlanta, Georgia
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The front desk staff were VERY friendly and welcoming. Pia, front desk agent, was awesome. The club lounge was also very nice and had lots of options. It was a great place to spend the weekend. The rooms were nice and clean. My only negative would be the AC unit. They are the below the window exterior units and they... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you so much for your review Ali, We appreciate your feedback and I have addressed the A/C noise issues with our Maintenance Department. I hope to see you back again soon! More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

The staff goes above and beyond to make your stay worth it. Would recommend this hotel always. The rooms are kept and the hotel us extremely clean and kept up well. Food is very good. There is transportation if needed as well as computers at your disposal and 24 hour Internet. He grounds are kept up even when there is... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you so much for your review. We take pride in our hotel and appreciate your kind words and hope to have you stay with us again! More 

Skaneateles, New York
Level Contributor
14 reviews
2 of 5 stars Reviewed 4 weeks ago

The location was perfect. The bar closed at eleven which is ok if you just stayed in but if you went out and wanted a night cap you were sol. The front desk was very friendly and helpful especially with directions. The road to the Hotel was under construction and was a total nightmare during the workday. Water for SPG... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you for your review and I'm sorry that you were not 100% satisfied with your recent stay. The road construction east of the hotel has definitely been long and tedious but it is finally almost done and less of a burden. Unfortunately we only offer complimentary water upon check in but additional beverages can be purchased from our Essentials... More 

Amsterdam, The Netherlands
Level Contributor
189 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed May 27, 2015

I stayed here for one night. The room was quiet and the bed was comfy. Bathroom was okay but nothing special. The service is friendly and they have a shuttle bus service that I could use for going to my company. All in all I would rate this as a 3 star hotel not worth $159 a night

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