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Sheraton Chicago Northbrook Hotel

3.5 of 5 1110 Willow Road, Northbrook, IL 60062
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Sheraton Chicago Northbrook Hotel
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Sheraton Chicago Northbrook Hotel
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128 reviews from our community

Traveler rating
    47
    46
    21
    9
    5
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35
23
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49
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Indianapolis, Indiana
Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The only positive of my stay was the room delivery service--on-time, professional and polite. The front desk had none of these qualities from the beginning of my stay until I left 1 day earlier than expected due to the treatment.I have sttayed at this hotel for business before but I will not return. The area was booked for the time... More 

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San Francisco, California
Top Contributor
64 reviews 64 reviews
57 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I would like to start by saying this is not a bad hotel by any means. I was just expecting more from a Sheraton. Location is perfect so I was excited to try it out. The rooms are pretty small for the suburbs. You would expect more since space isn't that expensive outside of CHI. Room service was great. Room... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for taking the time to share your experience with us. I am glad that overall you were satisfied with the hotel and location and do hope you will stay with us again in the near future. More 

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Iwas assured that more rooms would be added as pur initial 30 room block filled. Bradley MIller, sales mngr, did not notify us that our block was filling nor did he add any more rooms. Poor management

Was this review helpful? Yes
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you for your review. As you may be aware we hold group rooms for a variety of social events with no financial obligation so they are on a first come first serve basis. My understanding is that we were able to add more rooms to your block in an effort to make sure all of our guests are accommodated.... More 

traverse city
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 26, 2015

We traveled to Chicago for our girls' hockey team. The location of the hotel was perfect, and the amenities couldn't have been any better for our group. The staff went out of their way to accommodate. The "Club Member" floor was great for breakfast and daily appetizers, as well as a great area for parents to congregate. We did have... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

We are so glad you enjoyed your stay with us!! Our Team represents some of the best service providers in the industry, they truly care. Looking forward to your next visit to the North Shore!! Safe Travels. More 

Stamford, Connecticut
Top Contributor
108 reviews 108 reviews
41 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed November 16, 2014

The hotel is fine. The front desk staff was nice and friendly. I generally prefer a room with a king bed vs a room with 2 doubles -- is just feels like a bigger room that way. I did not see any options to get a king room. I think they only offer 2 doubles. The room was comfortable and... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for taking the time to review our hotel. I do appologize for any misunderstanding with upgrades. Typically our Platinum members received them automatically, Gold Members are based on availability. I hope you visit us again in the future and have the oppotunity to experience the Club Level. Safe Travels! More 

Jasper, GA
Top Contributor
59 reviews 59 reviews
42 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 12, 2014

My first impression of my room was that the room had a very airy feeling. The hotel feels fairly new, everything in the room was in good shape. The room had a very long desk, a chair, desk chair, an armoire and a long bench. The TV was hanging on the wall. The room did not feel crowded at all.... More 

Was this review helpful? Yes
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

We are so pleased you enjoyed your stay with us! We hope you visit again in the near future. Safe travels! More 

New York City, New York
Top Contributor
51 reviews 51 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 9, 2014

This hotel is very nice but I along with several other guests were having issues with our reservations. The rooms are well kept, no refrigerators, have to pay $25 extra. The staff was nice. They need longer shower curtains. There was a wedding party staying there and they were partying until almost 1 in the morning in the hallway. Where... More 

Was this review helpful? Yes
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

We appreciate the time you took to share your experience with us and will be sure to share your comments with the Management Team. Please know that we want all of our guests to have a great experience with us, it is regrettable that you left here feeling we did not meet your expectation. We hope that you will consider... More 

Calabasas, California
Top Contributor
86 reviews 86 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed November 2, 2014

The hotel met all my needs. Rooms are clean and comfortable. There is a decent fitness facility and there is free hot coffee in the lobby every morning as well as the usual in room coffee maker. They are stingy with the bathroom supplies, no replenishment of soap,or shampoo so I had to go hunting down a housekeeper in the... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for taking the time to provide your feedback. We will be sure to share this with our team, it truly helps us to continue to improver our sevice levels and product. Looking forward to having you with us in the future! More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 2, 2014

The Sheraton Northbrook is one of my favorite places to stay. The hotel itself is very nice and well kept but the really great thing about this hotel is the staff that works there. Everyone in the building is awesome.. They are all warm, friendly and make you feel welcome every time you arrive. I would recommend it to anyone... More 

Was this review helpful? Yes
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for your kind review. The team here at the Sheraton Northbrook is one of a kind! I'm so glad you were able to experience the amazing service they provide and will be sure to share your comments with them. Have a great day, hope to see you in the near future! More 

Algonquin, Illinois
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 25, 2014

My husband and I were here for 1 night. Staff was very friendly. Rooms were modern and comfortable. We stayed on the 5th floor and had no issues with noise. We would definitely stay here again. We didn't get a chance to experience the restaurant, but it looked nice.

Was this review helpful? Yes
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

We are so glad you enjoyed your stay with us! Our team is one of the best on the North Shore and we are so pleased they delivered great service to you! Hope to see you soon! More 

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Additional Information about Sheraton Chicago Northbrook Hotel

Address: 1110 Willow Road, Northbrook, IL 60062
Phone Number:
Location: United States > Illinois > Northbrook
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Chicago Northbrook Hotel 3.5*
Number of rooms: 161
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