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Sheraton Chicago Northbrook Hotel

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1110 Willow Road, Northbrook, IL 60062
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Sheraton Chicago Northbrook Hotel
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156 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Duluth, Georgia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hotel is conveniently located next to a strip mall and close to businesses. Spacious rooms although carpets are in need of deep cleaning. The Sheraton club could use some additional variety for h'orderves and longer breakfast hours. Overall good value for money...would stay again while traveling for business.

Was this review helpful? Yes 1
Atlanta, Georgia
Level Contributor
428 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice rooms with huge desk surface to work on. Large tv. Small, but sparkling clean pool and nice sized jacuzzi. Work out room is open 24 hours. Kudos to Bradley at the front desk who patiently answered our many questions. We paid extra for the club level for the free beverages, light breakfast, and evening snacks. It was well worth... More 

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Chicago, Illinois
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Enroute to the hotel to check in I decided to give them a call to confirm. When they told me that they relocated me to another hotel, I was shocked. They claimed they tried to reach me but I was never contacted. The reason? A "mainteneance issue" that caused the displacement of several guests. When they told me where they... More 

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Hatfield, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Plus points:- The Hotel has good facilities, room was very nice and well appointed, beds are really comfortable, Hotel staff are generally very friendly and helpful. Location very good, lots of amenities nearby and a good area. Minus points: In a short stay we experienced quite a few problems, room cards didn't work (but then fixed, shower did not work... More 

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Indianapolis, Indiana
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The staff is polite and kind and the facility is beautiful. Our room was clean and well appointed. We appreciated the usb ports on the desk. We had fun in the clean pool and worked out in the mini gym. The icing on the cake was a really domestic issue: we had really wet beach towels and staff directed us... More 

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GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Jessica S, Thank you for giving us such a wonderful assessment of your recent stay here at the Sheraton Chicago Northbrook Hotel. We are glad you enjoyed your work out here and you had fun in our indoor swimming pool. I will let our housekeeping team members know how well you felt your room was. We feel the Sheraton... More 

Chicago, Illinois
2 reviews
3 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel on several occasions. The rooms are nice and the staff is friendly. Unfortunately, very few of the staff go out of their way and the hotel is extremely lacking on the concierge level. The breakfast rarely opens on time and never changes and the choices have become more limited. With improvement in service, this... More 

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GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Olivia J, Thank you for taking the time to write a review about your recent stay with us. We are very happy that you do stay with us when traveling to the North Shore district, and feel our guest rooms are comfortable and nice. I will speak with our operations staff, to make sure we have everything out on... More 

Sydney, Australia
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Equal to the friendliest, obliging staff I have encountered anywhere. Ria and Shaun were stand outs. Bar staff were also particularly good. Regrettably that's about it. I thought this may be a misadventure when a fax asking best ways to access hotel from O'Hare went unanswered. I eventually called and was told that there really wasn't a concierge service... very... More 

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GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Ken A, Thank you for giving us your feedback about your last stay here at our hotel. We do appreciate you kind words about your interactions with our staff. We will review all of your comments as a team, and will look into any areas we may need to address in order to improve our guest experience. Jim Anderson... More 

Clarksville, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Traveling from TN to MO and then to Chicago, we arrived earlier than expected. The wonderful gentleman I spoke with was completely understanding and had zero issues with checking us in, very early...5 hours earlier than normal to be exact. I couldn't have felt more welcome. I wish I could remember his name so I could thank him again. Not... More 

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GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To kbridge19, On behalf of the staff here at the Sheraton Chicago Northbrook, please let me take this opportunity to thank you for writing such an excellent review about your last visit to our hotel. Our staff will always do whatever they can to make our guests feel welcome, and if a room is available we will not make you... More 

Chicago, IL
Level Contributor
67 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is located next to Pinestripes and a few other stores/restaurants. Visited this hotel for a wedding, located down the street. I really wanted to ensure an early check because we were attending a wedding, so I called the night before. They gave me the "we cant guarantee anything" line we have four weddings this weekend. I am a... More 

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GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To pgirl42, Thank you for offering us your thoughts about your last stay with us here at the Sheraton Chicago Northbrook Hotel. We are located right next to Pinstripes, an upscale entertainment venue with exceptional dining options. We do try to meet all of our guest requests to the best of our abilities, am I am glad we were able... More 

Charleston, Illinois
Level Contributor
3 reviews
5 of 5 stars Reviewed June 28, 2015

We were in town for a concert at Ravinia Park. Nicole and Darin at the front desk were extremely helpful. Gave us tips about the area and getting to the concert venue and then offered the hotel shuttle to transport us (available for sign up on first come, first serve). Joel, who drove us, could not have been more accommodating.... More 

Was this review helpful? Yes
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To our valued guest, Thank you for taking the time to give us such a wonderful review about your recent stay here at the Sheraton Chicago Northbrook. I am very pleased you enjoyed your interactions with our staff, I will definitely pass along your kind words. We are located near Ravinia, as well as many other attractions such as the... More 

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