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Sheraton Chicago Northbrook Hotel

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1110 Willow Road, Northbrook, IL 60062
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Sheraton Chicago Northbrook Hotel
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Sheraton Chicago Northbrook Hotel
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131 reviews from our community

Traveler rating
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    22
    9
    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Plymouth, Minnesota
Top Contributor
161 reviews 161 reviews
25 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is our go-to hotel for visiting our daughter at Northwestern University in Evanston. The property is very well maintained and clean with spacious, comfortable rooms equipped with Sheraton's outstanding beds & bedding, an attractive lobby with a restaurant, bar, and business center, and a nice Club Room that serves breakfast in the morning and appetizers in the evening and... More 

Was this review helpful? Yes 1
Coal Valley, Illinois
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were going to Northbrook for a quick getaway and booked this hotel via the web. Turned out as a pleasant surprise. Location was good with access to things we needed and wanted. Not a lot of soundproofing as we heard the couple in the next room enjoying their stay but other than that the rooms were clean and neat.... More 

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Calabasas, California
Top Contributor
88 reviews 88 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

i will never stay here again. It is 12:15 am and I am listening to my neighbors talking to each other in a normal tone of voice. This is truly ridiculous. What an awful experience. It's infortunate because the staff is very nice and the accommodations are basically fine. However forget any rest if your neighbor stays up late talking... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for taking the time to provide feedback. Your review will be shared with the Management team as we certainly want all of our guests to have a restful stay with us. Again, thank you and we hope you will give us another chance in the future. More 

Indianapolis, Indiana
Senior Reviewer
10 reviews 10 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 13, 2015

The only positive of my stay was the room delivery service--on-time, professional and polite. The front desk had none of these qualities from the beginning of my stay until I left 1 day earlier than expected due to the treatment.I have sttayed at this hotel for business before but I will not return. The area was booked for the time... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you for you feedback, it is truly regrettable that you felt our service wasn't up to standard. Your comments will be shared with the team as we pride ourselves in providing the best service on the North Shore and hope you will give us another chance in the near future. Safe travels. More 

San Francisco, California
Top Contributor
65 reviews 65 reviews
58 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed February 5, 2015

I would like to start by saying this is not a bad hotel by any means. I was just expecting more from a Sheraton. Location is perfect so I was excited to try it out. The rooms are pretty small for the suburbs. You would expect more since space isn't that expensive outside of CHI. Room service was great. Room... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for taking the time to share your experience with us. I am glad that overall you were satisfied with the hotel and location and do hope you will stay with us again in the near future. More 

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 4, 2015

Iwas assured that more rooms would be added as pur initial 30 room block filled. Bradley MIller, sales mngr, did not notify us that our block was filling nor did he add any more rooms. Poor management

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you for your review. As you may be aware we hold group rooms for a variety of social events with no financial obligation so they are on a first come first serve basis. My understanding is that we were able to add more rooms to your block in an effort to make sure all of our guests are accommodated.... More 

traverse city
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 26, 2015

We traveled to Chicago for our girls' hockey team. The location of the hotel was perfect, and the amenities couldn't have been any better for our group. The staff went out of their way to accommodate. The "Club Member" floor was great for breakfast and daily appetizers, as well as a great area for parents to congregate. We did have... More 

Was this review helpful? Yes 1
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

We are so glad you enjoyed your stay with us!! Our Team represents some of the best service providers in the industry, they truly care. Looking forward to your next visit to the North Shore!! Safe Travels. More 

Stamford, Connecticut
Top Contributor
108 reviews 108 reviews
41 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed November 16, 2014

The hotel is fine. The front desk staff was nice and friendly. I generally prefer a room with a king bed vs a room with 2 doubles -- is just feels like a bigger room that way. I did not see any options to get a king room. I think they only offer 2 doubles. The room was comfortable and... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for taking the time to review our hotel. I do appologize for any misunderstanding with upgrades. Typically our Platinum members received them automatically, Gold Members are based on availability. I hope you visit us again in the future and have the oppotunity to experience the Club Level. Safe Travels! More 

Jasper, GA
Top Contributor
63 reviews 63 reviews
45 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 12, 2014

My first impression of my room was that the room had a very airy feeling. The hotel feels fairly new, everything in the room was in good shape. The room had a very long desk, a chair, desk chair, an armoire and a long bench. The TV was hanging on the wall. The room did not feel crowded at all.... More 

Was this review helpful? Yes 1
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

We are so pleased you enjoyed your stay with us! We hope you visit again in the near future. Safe travels! More 

New York City, New York
Top Contributor
52 reviews 52 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 9, 2014

This hotel is very nice but I along with several other guests were having issues with our reservations. The rooms are well kept, no refrigerators, have to pay $25 extra. The staff was nice. They need longer shower curtains. There was a wedding party staying there and they were partying until almost 1 in the morning in the hallway. Where... More 

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

We appreciate the time you took to share your experience with us and will be sure to share your comments with the Management Team. Please know that we want all of our guests to have a great experience with us, it is regrettable that you left here feeling we did not meet your expectation. We hope that you will consider... More 

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