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All 5 Northbrook hotels

Sheraton Chicago Northbrook Hotel

3.5 of 5 Hotel   |   1110 Willow Road, Northbrook, IL 60062
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73%
Ranked #4 of 5 hotels in Northbrook
Certificate of Excellence 2013
A recent review
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109 people have reviewed this hotel

Traveler rating
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    18
    9
    2
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31
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39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Warren, Ohio
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

First, I was trying to call hotels in the Chicago area that accepted a dog and had a place that we could park a truck and trailer. After calling about 18 different uncooperative hotels, I reached Bradley at this location who was welcoming, knowledgeable, good attitude, and pleasant. He told me that they did not have a pet fee, plenty... More

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Burlingame, California
Senior Contributor
47 reviews 47 reviews
37 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed with my son while visiting the Chicago-area colleges. It was very convenient from O'Hare and to get to Northwestern. As compared to other Sheratons on this trip, the property feels very new and very clean. The room was very comfortable for two people. The lounge is a very nice option for complementary breakfast which adds to the value... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

We are so glad you enjoyed your stay with us! We hope that all went well with your visit to NU, we are huge fans and hope to see you again in the near future! More

OHIO
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

stayed friday night. outside is fine near lots of shopping whole foods across the street. the inside is very dark and dreary. we had a room on the club floor and the lounge was ok not much food and a little dirty. went to the room and the stink from the bathroom was horrible. i had seen this on other... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much with sharing your feedback, we appreciate your time and truly take your feedback very seriously. I can assure you the team is working to correct the issue with the bathroom and hope you will give us another chance the next time you are in the area. Thanks so much! More

Providence
Top Contributor
78 reviews 78 reviews
53 hotel reviews
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nothing really remarkable about this Sheraton, except maybe that it's quite new. It isn't huge, I don't think there are any real views (certain my room didn't have one), but the rooms are nice and on the large side, and everything worked. Free wifi is nice. The business center is just some computers in the lobby with a printer, but... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

We truly appreciate your time in reviewing the hotel. We are glad that overall you were pleased with the hotel and that it served you well. If there is anything you should need in the future please don't hesitate to let the team know, we are all here to make your experience with us the best it can be. Happy... More

Weston, Wisconsin
1 review
4 of 5 stars Reviewed March 18, 2014

For starters, staff were friendly and helpful, the room was very comfortable, and the location was fantastic. But now to go in more depth. The Area: I stayed at this location mid March for a physical fitness test the following day at a near by facility, (NIPSTA). Lots of construction in the area made getting here kind of frustrating. There... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

We truly appreciate you taking the time to share your experience at the hotel with us. I am happy to see that the majority of your stay was enjoyable. It is regrettable that the end didn't reflect the beginning. We will be utilizing your feedback to train and educate the team on how to best handle these types of situations.... More

NY
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 2, 2014 via mobile

Was visiting a friend and it was a hotel close to his house. Tons of shopping nearby the hotel if you need anything. The room is large it was clean and the staff was attentive. I paid $120 including tax for the night.

Was this review helpful? Yes 1
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

You're feedback is appreciated and we hope that the next time you are in town for a visit you stop in to see us again. Safe Travels! More

FFSC
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 25, 2014

Good business Hotel, got it on sale for the weekend. Room clean and in decent shape, comfortable bed. Since we obviously were family and the hotel was fairly empty - we would have appreciated two queens or doubles instead of one king, but check in didn't care to ask (so didn't we I've to admit) and eventually we were way,way... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for your feedback we appreciate your selection of the Sheraton, when you return to the area please just let us know what you need. We are more than happy to provide you with a more appropriate room to accommodate your family. We truly hope you will give us another try. More

Michigan
Top Contributor
112 reviews 112 reviews
23 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 24, 2014

We stayed here on a Friday and Saturday night and had a really good experience. The room was nice and clean. We slept great and it was very quiet. We didn't have alot of interaction with the staff, but when we checked in they were friendly and efficient. We would come back again.

Was this review helpful? Yes 1
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

We are so glad you enjoyed your stay with us. We truly try to make all our guests comfortable starting with the warm inviting fire as you enter the lobby and the soothing colors and comfortable rooms. We hope you stay with us again in the near future! More

Florida, USA
Top Contributor
69 reviews 69 reviews
24 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed February 22, 2014

We had recently stayed at a Hyatt in Deerfield Illinois which is a 3.5 star hotel. So when we needed a hotel last weekend we decided to stay at this 4 star hotel in Northbrook nearby. We were disappointed at the ordinariness of this hotel. The rooms layout looked like an upgraded version of a motel room. There were no... More

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Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for taking the time to review our hotel. We understand that we may not be the appropriate fit for all our guests but will utilize your feedback to improve our hotel and its operations. We thank you for selecting us and do hope to see you again in the near future. More

Sydney, Australia
Top Contributor
53 reviews 53 reviews
34 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 10, 2014

I have stayed here a couple of times and the experiences have always been on the poor side. This stay I had to change rooms so much I had 3 rooms in 2 nights! The first room I was given when I checked in smelled of raw sewage. There was something wrong with the plumbing. I went to see reception... More

Was this review helpful? Yes 1
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you for taking the time to express your displeasure with the hotel. Your experience with the property truly is not the kind of experience we want our customers to have and is more than regrettable. I can assure you we will look into the challenges you experienced and each one will be addressed. Again my apologies and I certainly... More

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Additional Information about Sheraton Chicago Northbrook Hotel

Address: 1110 Willow Road, Northbrook, IL 60062
Phone Number:
Location: United States > Illinois > Northbrook
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 hotels in Northbrook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Chicago Northbrook Hotel 3.5*
Official Description (provided by the hotel):
Sheraton Chicago Northbrook Hotel, conveniently located in the North Shore of the Chicago area, offers a stylish and comfortable stay for all guests, whether visiting for business or pleasure. ... more   less 
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