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Courtyard by Marriott Bloomington Normal

3.0 of 5
310A Greenbriar Drive, Normal, Bloomington-Normal, IL 61761
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Courtyard by Marriott Bloomington Normal
Ranked #5 of 10 hotels in Normal
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34 reviews from our community

    Trip type
Traveler rating
    11
    13
    7
    2
    1
Date Rating
Naperville, Illinois, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 11, 2013 via mobile

In town for ISU graduation (as was EVERYONE else) and found this hotel warm and welcoming. Staff got in the spirit of the occasion congratulating everyone. Hotel charged double rates so it was not a great value. However, the price hike is understandable considering the demand for rooms on this weekend. On the plus side: well appointed and spacious guest... More

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aurora
1 review
3 of 5 stars Reviewed April 22, 2013

04/12/13. Getting to the hotel wass easy and the girl at the front desk very pleasent. After a few hours noticed the phone in the room didn't work, so I called the front desk via my cell phone. The girl at the front desk came to the room within 5 minutes. At 0350 Sat morning, there were numerous LOUD bangs.... More

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Donnell H, General Manager at Courtyard by Marriott Bloomington Normal, responded to this review
April 30, 2013

Thank you for bringing these issues to our attention! I apologize that you had a negative experience at our hotel. I want to assure you that guest satisfaction is of the utmost importance to us and that the issues with the waste removal are being addressed. We hope with our continued efforts to improve, you will give the Bloomington/Normal Courtyard... More

Midwest
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 of 5 stars Reviewed March 10, 2013

What a disappointment. Very worn property. The room was tired looking and the amenities lacking. The shampoo, conditioner and lotion all looked as if they had never been replaced from the previous occupant. The breakfast option at $10.00 was a total rip off. Limited choices and practically inedible. The only positive was the front desk staff who tried very hard... More

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Donnell H, Manager at Courtyard by Marriott Bloomington Normal, responded to this review
March 14, 2013

Thank you for sharing your feedback with us. We strive to provide the best possible experience for all our guests and feedback is greatly appreciated as helps us identify our opportunities to better serve you. While I am pleased to learn our front desk associate was helpful, I am equally dismayed that your overall stay was disappointing. When you stay... More

Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 16, 2013

The gentleman who greeted me last night was very helpful. He was very helpful with directions as well. I was a bit suprised that you didn't have any corporate rates with Bridgestone, who is probably one of the largest employers in the area. The room was clean, and as usual, great pillows! GREAT AND CHEERFUL STAFF I normally like to... More

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Donnell H, General Manager at Courtyard by Marriott Bloomington Normal, responded to this review
March 16, 2013

Thank you for sharing your feedback with us. We strive to provide the best possible experience for all our guests and feedback is greatly appreciated as helps us identify our opportunities to better serve you. While I am pleased to learn our staff was cheerful, I am equally dismayed that your overall stay was disappointing. When you stay at a... More

Springfield, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 3, 2012

I came to town for my daughter to be in the Twisted Cheer Competition. From the moment we checked in until we left the staff was great. The staff was very attentive to my 5 year old, they brought up coloring books and crayons while we waited for dinner. Our room was across from the elevator and next to the... More

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Donnell H, General Manager at Courtyard by Marriott Bloomington Normal, responded to this review
December 6, 2012

Thank you very much for taking the time to review the Bloomington/Normal Courtyard by Marriott and for your kind words. It is our goal to make every stay as unique, accomodating,and pleasant as possible. I am so glad we were able to provide you with that wonderful experience and we hope to see you again soon the next time you... More

Bolingbrook, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed November 9, 2012

This hotel is ideally located, but somewhat hidden from the main road. The front desk was very accommodating and very welcoming. My room was very clean, comfortable and well appointed. This hotel is right off the main street, in close proximity to shops and restaurants. I highly recommend this hidden gem!

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Donnell H, General Manager at Courtyard by Marriott Bloomington Normal, responded to this review
December 6, 2012

Thank you so much for taking the time to review our hotel! We are so pleased to hear that you had such a pleasant stay and that you found our location so convenient for your needs. We hope to see you back soon at the Bloomington/Normal Courtyard by Marriott the next time you are in the area! More

Oswego, IL
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 25, 2012

Recently spent two nights at the Courtyard in Normal. This is a very typical updated Courtyard hotel. The lobby is large and inviting and includes a cafe that serves breakfast and some lighter lunch/dinner items. Our room, a King on the first floor, was clean, updated and comfortable. The staff was great! I found them to be friendly and anxious... More

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Donnell H, General Manager at Courtyard by Marriott Bloomington Normal, responded to this review
December 6, 2012

Thank you for your kind words regarding our hotel and your stay! Guest satisfaction is our main priority and when a guest says our staff was great and that we are one of their favorite Courtyards, it really helps us to know that we are on the right track! We hope to see you back soon and thank you again... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed October 5, 2012

I am from Fort Collins Colorado and recently moved to Chicago for art school. I bought a ticket to a concert at the US Cellular Coliseum not knowing exactly how far it was from the city! Panicked when I finally got there, my friend and I were in need of a place to stay for the night. A man named... More

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Donnell H, General Manager at Courtyard by Marriott Bloomington Normal, responded to this review
December 6, 2012

Thank you for the wonderful compliment on our employee! Here at the Bloomington Normal Courtyard we strive to make sure our guests have top-notch service and it is always a pleasure to hear that our staff made that happen! I sincerely hope you will stay with us again during your next visit to the area! More

Chicago, IL
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 23, 2012

This is a clean basic hotel with updated lobby and very friendly staff. Although breakfast isn't included, there is free Wi-Fi throughout property. I preferred the free Wi-Fi over breakfast anyway. Since this was a last minute business trip, I think I was given an accessible room based on availability. The room is fine, but it's awfully dark. And the... More

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Donnell H, Manager at Courtyard by Marriott Bloomington Normal, responded to this review
September 5, 2012

Thank you for your feedback and kind words about our staff. My apologies for the inconveniences you experienced with the lighting and hot water; I want to assure you that these issues have been addressed We value all of our guests' feedback and use it to evaluate what can be done to improve our hotel as well as what we... More

strongsville
1 review
4 of 5 stars Reviewed June 11, 2012

Stayed at this hotel for a weekend. Very nice people and service staff. Had a slight issue, but the Manager, Donnell took care of it. Will be back next year.

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Additional Information about Courtyard by Marriott Bloomington Normal

Also Known As:
Courtyard By Marriott Bloomington Normal Hotel Normal
Courtyard By Marriott Bloomington Normal Hotel
Courtyard Normal
Normal Marriott
Normal Courtyard
Courtyard By Marriott Bloomington Normal IL - Bloomington-Normal
Address: 310A Greenbriar Drive, Normal, Bloomington-Normal, IL 61761
Phone Number:
Region: United States > Illinois > Bloomington-Normal > Normal
Amenities:
Business Center Fitness Center Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Normal
Price Range: $
Hotel Class:3 star (3*)
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