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All 10 Normal hotels

Americas Best Value - University Inn

2.5 of 5 Hotel   |   6 Traders Circle, Normal, Bloomington-Normal, IL 61761
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Americas Best Value - University Inn
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26%
Ranked #10 of 10 hotels in Normal
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28 people have reviewed this hotel

Traveler rating
    1
    8
    5
    6
    8
See reviews for
12
4
1
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Chicago
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

While I haven't stayed there yet, I feel I need to report the excellent customer service I received. I thought I had a room book in September, but I must have actually done something wrong and chose the date for April. I noticed on my debit card I was charged for a night because I was "a no show". I... More

Was this review helpful? Yes 1
Dan R, Manager at Americas Best Value - University Inn, responded to this review

April 22, 2014 Donna, I appreciate the kind remarks - we understood the situation and wanted to try and make it right. Mistakes sometimes happen when booking online, and it is never fun when it costs you money! We were happy to fix the situation for you! We look forward to seeing you! Thank you. Dan R More

Beach Park, Illinois
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

You can't beat the price and the service. The desk staff are very helpful. The kitchen was being remodeled so the breakfast did not include any perishables (like milk) but we had light meal that worked for us. The rooms are clean, the location is right off the highway and not far from the ISU campus. It really works for... More

Was this review helpful? Yes 1
Dan R, Manager at Americas Best Value - University Inn, responded to this review

April 21, 2014 Thank you for the nice review - I'm quite happy to hear that our staff preformed well and you enjoyed your stay. Our prices currently are very competitive and we hope that our location, and price/value will continue to bring visitors like yourself back to our hotel again. Thank you for your favorable comments, Dan R More

1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Your front desk people were excellent, very friendly, and careing, the room is huge, however a little out dated, but clean, the bed sleeps very well wished thare was at least a microwave on the second floor since there's not one in the room

Review collected in partnership with this hotel

Was this review helpful? Yes 5
Dan R, Manager at Americas Best Value - University Inn, responded to this review

April 14, 2014 Mike A., Thank you leaving us a kind review. I am happy that you were able to sleep well and that you enjoyed our staff and large room. I hope you can stay with us again. Thank you, Dan R More

DePere, WI
Contributor
16 reviews 16 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was ok. Little dust on the TV stand. the bathroom door had the veneer coming off. Air conditioner works, that's a plus. Good thing is I got the room for under $50. So I wasn't expecting a 4 star hotel here.

Was this review helpful? Yes 2
Dan R, Manager at Americas Best Value - University Inn, responded to this review

April 12, 2014 Sportman1968, Thank you for taking time to leave us a review. Your feedback will be reviewed with my housekeeping and maintenance staff. This year we will be remodeling 5 rooms at a time until all of our rooms are more comfortable and up-to-date. I hope you might stay with us again. Thank you Dan R More

Chicago, Illinois
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently stayed at this hotel as part of a group over the weekend. We where hesitant because of all the prior reviews, but this was the only option because all other hotels in town where sold out or couldn't meet our needs. My part of the group arrived fairly late and the night time clerk named Adam was more... More

Was this review helpful? Yes 5
Dan R, Manager at Americas Best Value - University Inn, responded to this review

April 11, 2014 Sarah D., Thank you for taking the time to leave us a review. I was very pleased to hear that our night auditor Adam was accommodating, friendly, and helpful. I know that good service can turn many scenarios into better ones, and as you mentioned we do not have an elevator but Adam was kind enough to... More

Columbia, Missouri
1 review
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was the first time that I stayed at this hotel. Staff were welcoming and prompt with check-in. The room was clean, at a comfy temperature, and quiet. The pool was being remodeled (so it was closed) and breakfast was limited (apples, bananas, bottled juice/milk, prepackaged muffins), but I do not enjoy swimming and I am a fan of blueberry... More

Was this review helpful? Yes 10
Dan R, Manager at Americas Best Value - University Inn, responded to this review

March 26, 2014 MrsBee2013, Thank you for the kind review! I appreciate your compliments commending the friendly staff and comfortable room. My staff and I are pleased with your comments and we look forward to having you stay with us again! Thank you! Respectfully, Dan R Manager More

Mahomet, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 18, 2014

Several friends and I stayed at this hotel for the second time in conjunction with a conference. Last year I would have said that the hotel was fine. Clean and affordable. Not in the best of shape, but acceptable for what we paid. This year our experience was not as good. We booked two rooms with double beds online, and... More

Was this review helpful? Yes
Dan R, Manager at Americas Best Value - University Inn, responded to this review

March 19, 2014 Adrienne0627, I would like to apologize for the experiences you had during your recent stay at our hotel. As the front desk had mentioned, we had 2 new water heaters installed just 1 day before our big sell-out night on the 14th. We had assumed that the new water heaters would miraculously solve the hot water issues... More

Rochester, Illinois
1 review
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 16, 2014

This is the 3rd time I have stayed at this hotel and this last time was the best. Staff was friendly and professional. I had requested cots in my 3 rooms and they weren't there when we arrived and without asking, they comped that additional charge of the cots. The only negative I have is the hair dryer wasn't working.... More

Was this review helpful? Yes 14
Dan R, Manager at Americas Best Value - University Inn, responded to this review

March 17, 2014 MindyB77, Dear Mindy- Thank you for your review! We are very lucky to have your continued business with us throughout these past few years! Everything has to go correctly (or at least try) in order for guests to leave satisfied with the service and amenities provided to them. I am happy to hear that this last stay... More

Waconia, Minnesota
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 7, 2014

Should have read reviews prior to stay. Sheets were thin and nearly worn out. Room was filthy. Carpets had stains that could have been taken care of, window had pizza? smeared on the it, door was shiny with grease and who knows what. Bathroom was awful, gross, dirty tile and grout. Chair for desk was broken.Wall paper was patched. It... More

Was this review helpful? Yes 2
Dan R, Manager at Americas Best Value - University Inn, responded to this review

Nikki L, I am sorry you were disappointed with your stay at our hotel. We are working diligently to bring our property up to better conditions. I am sorry your room was not up to better standards for your stay. During the winter months, it is very important to have heat in our guest rooms while they are vacant and... More

Naperville
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 8, 2014

Cold shower. Cigarette burns in bedspread. 'Presents' in toilet. Dirt on carpet. Heat that really doesn't work (there was a small portable space heater in room) Dust on TV. Dirty phone. Rust stains by toilet. No elevators. Pool out of order. Old, odor filled carpets. Ceiling tiles in main hallway in disrepair. Need I say more?

Was this review helpful? Yes 1
Dan R, Manager at Americas Best Value - University Inn, responded to this review

February 13 2014 Laurence P., I would like to apologize for these experiences you have shared and ask if you could contact me directly at the hotel so that I might have a chance to correct the situation. I am not sure when you stayed at the property and I am interested in finding out, as I do not recall... More

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Additional Information about Americas Best Value - University Inn

Also Known As:
Americas Best Value - University Hotel Normal
Americas Best Value - University Hotel
Best Western Normal
Normal Best Western
Best Western University Hotel
Americas Best Value - University Inn Normal, IL - Bloomington-Normal
Address: 6 Traders Circle, Normal, Bloomington-Normal, IL 61761
Location: United States > Illinois > Bloomington-Normal > Normal
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 10 hotels in Normal
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Americas Best Value - University Inn 2.5*
Official Description (provided by the hotel):
2 Story interior corridor property. AAA 2 diamond rated. Indoor heated pool, Business Center. Pet friendly (charge). FREE guest breakfast and Wi-Fi. Popular restaurants nearby. Gas and diesel nearby. Short drive to Illinois State University and Illinois Wesleyan University. 600 Sq.Ft. Meeting room available. I-55 exit 165. FREE parking for cars/trucks/buses. ... more   less 
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