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All 10 Normal hotels

Americas Best Value - University Inn

2.5 of 5 Hotel   |   6 Traders Circle, Normal, Bloomington-Normal, IL 61761
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Ranked #7 of 10 hotels in Normal
A recent review
3 of 5 stars reviewed 1 week ago
universityprof Chicago
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  • Reviews (42)
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42 people have reviewed this hotel

Traveler rating
    12
    18
    6
    4
    2
See reviews for
14
6
4
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Chicago
2 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Jimmy made my entire experience and stay worth it. He was warm, welcoming and professional. I am a new ISU employee who needed to travel and stay in a motel. Jimmy went out of his way to help, even fixing a billing error on my credit card that Expedia caused (I think by confusing my confirmation number with another customer?)... More

Was this review helpful? Yes
Dan R, Manager at Americas Best Value - University Inn, responded to this review

universityprof, I am happy to hear that Jimmy was able to address and fix the billing problem that you had with Expedia. For future reference, we always offer our guests a significant discount if they book their reservation directly with us via phone or at the front desk instead of booking through Expedia.com. Expedia is wonderful for searching available hotels... More

1 review
5 of 5 stars Reviewed 2 weeks ago

We arrived into Normal a few hours earlier than expected. Justin allowed us to check-in early. He was very helpful and friendly. The hotel was clean and a great price. The breakfast was good. We will be staying in this area about 9 more times this year and we switched all our hotel reservations to this hotel because of Justin.... More

Was this review helpful? Yes 1
Dan R, Manager at Americas Best Value - University Inn, responded to this review

Tammy K, I am very pleased that you enjoyed your stay with us - and that Justin took good care of you and your family! He does a great job and I always make sure to praise him when I hear compliments about him. I am also happy that you enjoyed the value that we are able to provide! This... More

Barrington, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Jimmy is very helpful and nice. He made recommendations for dinner. It is a fabulous location. The room was not elegant, but very clean. I thought the breakfast was good. I felt safe and this was important. I am planning on staying here again. It is a great value.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Dan R, Manager at Americas Best Value - University Inn, responded to this review

Shelly S, I'm pleased that you enjoyed your stay and were well taken care of by one of my desk clerks. I'm happy that you noticed the value that we offer over other hotels in our area. I do hope we will see you again. Thank you for staying with us and leaving us your feedback. Much appreciated. More

Cincinnati
Top Contributor
68 reviews 68 reviews
28 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Motel was clean but run down. The wall paper in the bath was curling and peeling. The carpet was pretty thread bare and wrinkled. The room overall was a bit bare. I've seen bath tubes larger than the swimming pool! We just needed a place to crash and be on our way so it was ok and at $50 a... More

Review collected in partnership with this hotel

Was this review helpful? Yes 5
Dan R, Manager at Americas Best Value - University Inn, responded to this review

dairyboy, Thank you for stopping and staying overnight with us, all of us here appreciate your business. I'm happy you were able to enjoy our competitive pricing, which we monitor and adjust on a daily basis to ensure we always offer the best value in our area. While I am happy that you found your room and the overall hotel... More

Carbondale, Illinois
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We started our hotel stay at an establishment next door. After realizing it was to say substandard, we cut our loses because they don't offer refunds and went next door to the ABVI. A gentlemen named Adam greeted us, apologized for what we experienced next door lol, and gave us a very fair rate. For around 70 dollars we couldn't... More

Was this review helpful? Yes 7
Dan R, Manager at Americas Best Value - University Inn, responded to this review

Katie H., I'm sorry to hear about your experience at the other hotel but equally happy you chose to explore your options and come see us next door. I'm so happy that Adam was helpful and took good care of your family. I will be sure to acknowledge him for this. We have a great crew of people working here,... More

Coldwater, Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 24, 2014 via mobile

The rooms were clean and comfortable. Jimmy at the front desk was awesome, he gave us information on places to eat and coupons! I definitely would recommend staying here! Convient location off the highway. Close to restaurants and gas stations.

Was this review helpful? Yes 1
Dan R, Manager at Americas Best Value - University Inn, responded to this review

tamtruitt, Thank you very much for your review - all of the staff here are glad to hear that you enjoyed your stay. I am happy Jimmy was helpful in finding you a decent place to eat and that you were pleased with our convenient location! I hope you will be returning the next time you are in our area!... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed July 22, 2014

I stayed this past weekend. Justin at the front desk was very friendly and offered a bevy of restaurants to choose from. He was knowledgeable and so personable. The room was great and very clean. In the morning the breakfast was delicious and there was a multitude of offerings. The housekeeping staff was already busy working and very pleasant as... More

Was this review helpful? Yes
Dan R, Manager at Americas Best Value - University Inn, responded to this review

Jethro51, Thanks so much for the 5 star review! I'm so happy we were able to make your stay enjoyable, this is definitely great to hear. Justin is incredibly reliable which is why I make sure he works the desk each weekend when I am away. I will be sure to thank him for his part of your stay with... More

Orlando, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 20, 2014

The biggest positive we noted was the staff. They are super polite and really go above and beyond to do their job. While there, I saw someone sweeping the ceiling. THE CEILING! And upon check in we promptly got a call checking to make sure that all was ok. I really appreciated that. I've read multiple reviews on here of... More

Review collected in partnership with this hotel

Was this review helpful? Yes 5
Dan R, Manager at Americas Best Value - University Inn, responded to this review

Rooz4, Thank you for taking time to leave us your review. I really appreciate the details you provided about your stay as this always helps us to pinpoint areas in which we can improve. I really enjoyed hearing the positive feedback about our staff and even got a laugh out of the the moment when you saw housekeeping sweeping the... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 18, 2014 via mobile

Both young men were very professional and help That means a lot were you spend your money.Thank You Both.My wife and son was safe the pool was excellent for my 7year old son again we really enjoyed our stay.

Was this review helpful? Yes 1
Dan R, Manager at Americas Best Value - University Inn, responded to this review

Tony C, We are glad to hear you enjoyed your stay and mentioned that you would stay again. We love getting return customers! I'm happy you were able to enjoy the pool, and found the desk staff helpful and professional. Thank you. More

Grinnell
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 14, 2014

The hotel needs to be updated. My hotel room carpet was torn, and wrinkled. Multiple rooms had torn and peeling wall paper. The sheer curtain was torn. Water damage spots on ceiling. Bathroom tile was uneven and hard to close bathroom door. There is no elevator so had to carry luggage up flight of stairs which is difficult when traveling... More

Review collected in partnership with this hotel

Was this review helpful? Yes 8
Dan R, Manager at Americas Best Value - University Inn, responded to this review

Thea F, I'm sorry you did not enjoy your room - you did stay in one of our older rooms that has not been renovated yet. We are aware of their worn condition. Currently we have renovated rooms that we sell every night. We are renovating rooms each month until the rest of our rooms are completed. Obviously when we... More

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Additional Information about Americas Best Value - University Inn

Address: 6 Traders Circle, Normal, Bloomington-Normal, IL 61761
Location: United States > Illinois > Bloomington-Normal > Normal
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Americas Best Value - University Inn 2.5*
Reservation Options:
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Also Known As:
Americas Best Value - University Hotel Normal
Best Western Normal
Normal Best Western
Best Western University Hotel
Americas Best Value - University Inn Normal, IL - Bloomington-Normal

16 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style
#1 Best Value Hotel in Normal #7 Family Hotel in Normal
Hotel Class
Official Description (provided by the hotel)
2 Story interior corridor property. AAA 2 diamond rated. Indoor heated pool, Business Center. Pet friendly (charge). FREE guest breakfast and Wi-Fi. Popular restaurants nearby. Gas and diesel nearby. Short drive to Illinois State University and Illinois Wesleyan University. 600 Sq.Ft. Meeting room available. I-55 exit 165. FREE parking for cars/trucks/buses. ... more   less 
Number of rooms
90

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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