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Candlewood Suites Bloomington-Normal

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203 Susan Drive, Normal, Bloomington-Normal, IL 61704
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1 room 1 adult
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Candlewood Suites Bloomington-Normal
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58 Reviews from our TripAdvisor Community

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Chicago, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We checked into this hotel at 1230P, coming from Bromenn hospital visiting a relative. Person at the Front Desk was kind and friendly and we were in our room in minutes. Great sized one room suite with full kitchen including dishes and counter top burners. Microwave came in handy to heat leftovers. Bathroom was clean and spacious, towels and sheets... More 

Helpful?
Thank MsLaadi
Blake H, General Manager at Candlewood Suites Bloomington-Normal, responded to this review

Dear MsLaadi, Thank you so much for taking the time to review our property. We are all so pleased that you enjoyed your time with us. I will be sure to pass all of your wonderful comments along to our staff. I truly appreciate your comments regarding the ice machine and we will be adding one with our upcoming renovation.... More 

Saint Louis, Missouri
Level Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

after 2 nights, the room is spacious, clean and comfortable. the room has a kitchenette which is nice. The bed was very comfortable and the staff was most helpful. I couldn't find a luggage rack in the room. And the internet was slow and unreliable. I ended up using my phone for internet. I was on the 4th floor not... More 

Helpful?
Thank Steve H
Blake H, General Manager at Candlewood Suites Bloomington-Normal, responded to this review

Dear Steve H. Thank you so much for taking the time to review our property. We are so glad you enjoyed the room and our level of service. I want to completely apologize about the internet issues you experienced. Normally we have had no problems with our service but we have had a technician come out to make sure our... More 

Illinois City, Illinois
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed October 19, 2015

Yikes. This place was horrible. First room I got reeked of smoke. The girl at the front desk was nice enough to give me a new room though so I was happy. It did smell better, but when I went to go to bed for the night, there were black hairs all over the bed sheets. I slept on top... More 

Helpful?
1 Thank Katee1177
Blake H, General Manager at Candlewood Suites Bloomington-Normal, responded to this review

Dear Katee1177, Thank you so much for providing your valuable feedback. I want to deeply apologize on behalf of the entire hotel for the experience you had with us. We hold ourselves to a very high cleaning standard and it is deeply concerning that these things happened. I have personally spoken with our Executive Housekeeper about the issues and we... More 

Hickory, North Carolina
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 13, 2015

Extended stay here, end of July through early October 2015. The only negative item to report was the pillows were totally worn out. Within one week of arrival new pillows had replaced the old. Front desk staff is friendly and helpful. Housekeeping is only once per week during extended stays. Pros: Coffee machine is in pantry - Free. Fresh Market,... More 

Helpful?
Thank Ken A
Blake H, General Manager at Candlewood Suites Bloomington-Normal, responded to this review

Dear Ken, Thank you so much for taking the time to review our property and for your wonderful comments. We are so pleased that you enjoyed your time with us and thank you for providing such great details about the great things our hotel has to offer. We hope that your travels bring you back to join us again very... More 

Lexington, Massachusetts
Level Contributor
228 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed September 22, 2015

Was driving between Chicago and St. Louis and stayed here for the night. Used IHG points to book the room. The hotel is quiet and has plenty places to eat nearby. Staff were pretty nice, especially in evening. Room was very nice. It is a suite with kitchen and big fridge, and it had a large bathroom. Very clean and... More 

Helpful?
Thank tedkirby
Whitney Z, Manager at Candlewood Suites Bloomington-Normal, responded to this review

We would like to thank you for taking the time to tell us about your recent stay at The Candlewood Suites Bloomington/Normal. I am glad to learn that you enjoyed your stay and found the staff to be friendly. Thank you for staying with us and I hope to see you back on your next trip through the area. More 

Canton, Ohio
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed August 19, 2015

My husband and I were in town for 4 days and I originally wanted to book with the Residence Inn, but one of the days I needed they were completely booked. So I decided to stay at the Residence Inn the first night then go to the Candlewood Suites the second night and decide from there which hotel I liked... More 

Helpful?
Thank DjLilly
IHGCare, Guest Relations Manager at Candlewood Suites Bloomington-Normal, responded to this review

Dear DjLilly, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about our staff. However, we’re sorry we fell below your expectation regarding the air conditioning, room size and amenities. We will address... More 

Chicago, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 29, 2015

I booked Candlewood Suites after reading all of the positive reviews. The outside of the hotel is pretty plain and is located behind a shopping center. The room itself deserved the positive rating. It was very clean and extremely comfortable. There is a little kitchenette so that you can bring snacks and items you'd like to cook. They even supply... More 

Helpful?
Thank Lela5678
Philadelphia, Pennsylvania
Level Contributor
92 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed July 29, 2015 via mobile

I stayed here when I couldn't get my usual hotel. I was fine until I tried to use the microwave. It didn't work. On my way out I told the front desk guy, said he would have someone look at it. Came back after work, noticed no one fixed it. Went down and told a 2nd guy at the front... More 

Helpful?
Thank bmal77
Whitney Z, General Manager at Candlewood Suites Bloomington-Normal, responded to this review

Thank you BMal77 for taking the time to review your recent stay at the Candlewood Suites Bloomington Normal. I am sorry to hear that we dropped the ball in regards to getting your microwave serviced during your stay. We have since replaced the microwave in that room and I have discussed with my team the importance of relaying information to... More 

Lucas
Level Contributor
237 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed July 17, 2015

We had not stayed at a Candlewood Suites before and were pleasantly surprised. Rooms were very large and well equipped, including a kichenette. Everything was clean and neat. Like many hotels in this class it provides a complementary self-serve hot breakfast. Reasonably priced.

Helpful?
1 Thank LucasCoolPapa
Fontana, California
1 review
5 of 5 stars Reviewed July 15, 2015

confortable place, gym, laundry, dinner at Wednesday, movies, excellent personal, near stores, near beauty salón, supermarket, etc. Easy to take a bus and do shopping around the hotel it is a good and a quiet place.

Helpful?
Thank esmeralda b
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