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Bloomington - Normal Marriott Hotel & Conference Center

#3 of 11 Hotels in Normal
Certificate of Excellence
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201 Broadway Avenue, Normal, Bloomington-Normal, IL 61761
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Bloomington - Normal Marriott Hotel & Conference Center
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Bloomington - Normal Marriott Hotel & Conference Center
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244 reviews from our community

Traveler rating
    142
    61
    24
    14
    3
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71
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12
102
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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There are newer reviews for Bloomington - Normal Marriott Hotel & Conference Center
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Chicago, Illinois
Contributor
14 reviews 14 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed November 30, 2014

Well, the sheets on my bed smelled like that. As did the rest of the bedding: pillows, bedcover, etc. My request for fresh linens was honored with, guess what? Slightly less bad smelling linens. I can't remember anything else about the hotel when the sheets smell like oily, unwashed hair. :(.

Was this review helpful? Yes 1
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for letting us know about your sheets - this is the first time we have ever had this complaint and we will look into process to make sure this does not happen again in the future. Sincerely, Jeff P General Manager More 

Toronto, Canada
Top Contributor
55 reviews 55 reviews
38 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed November 19, 2014

Room - great! Well laid, comfy bed, big bathroom but the products are a little on the musky scented side, so not ideal for some ladies. The closet is big with lots of hangers. The food counter is not ideal - it has a microwave with a coffee/tea box and maker, but no shelf room, so unless you are using... More 

Was this review helpful? Yes 2
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thanks for the detailed notes from your stay. By the looks of the number of reviews you have you can tell that you are a frequent traveler. I'm glad you enjoyed your stay and hopefully we will see you again in the near future. Sincerely, Jeff P General Manager More 

Springfield, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 5, 2014

I've stayed here several times and attended multiple conferences as well. The hotel staff is always incredibly nice and accommodating - I've never experienced the slightest problem while staying here. The event spaces are enormous and very well maintained, making even boring conferences a pleasant experience.

Was this review helpful? Yes 1
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the kind words. It is great to have the recognition for our sustainability practices - often times these are not noticed by many of our guest. We continue to push the envelope in new ways to lessen our footprint and increase service to our guest. Sincerely, Jeff P General Manager More 

New York City, New York
Top Contributor
67 reviews 67 reviews
56 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed October 31, 2014

Really nice property, good concierge (except a little smelly), great gym and good restaurant. Nice staff. Near some really good restaurant. However, the 2am and 5am trains come in and are loud....both woke me up and several other guest complained about it.

Was this review helpful? Yes 1
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for recognizing our staff and our restaurant. I'm sorry the train noise was bothersome. The town is working hard to make our town a noise free zone and with the many upgrades to the local railroad we are hopefull by this time next year we will have that designation. Sincerely, Jeff P General Manager More 

washington
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 30, 2014

What a pleasure it was to arrive on a dark and stormy night😄. On a long trip of some fairly dismal hotels, our luck changed at this Marriott. The staff is wonderfully attentive, the room spacious and well appointed, and the bed was a marvel of comfort. Our only regret is that we only had an overnight stay. This hotel... More 

Was this review helpful? Yes
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

I am glad the hotel met and exceeded your expectations. I hope your travels bring you back to Normal IL again in the near future. Sincerely, Jeff P General Manager More 

Warrensburg, Missouri
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 26, 2014

The staff here are great. Kayleigh and Lashone were extremely helpful. My husband became ill needed some help. Kayleigh and Lashone went above and beyond to provide assistance. I had to travel to help him and they provided everything we needed. Thanks

Was this review helpful? Yes
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for taking the time to recognize Kayleigh and Lashone. Going above and beyond to make our guest stay is truly a passion of both of these fine associates. I will be sure to acknowledge both of them among their peers. Sincerely, Jeff P General Manager More 

Rolling Meadows, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 16, 2014

Room cost $140 a night. Charged additional $8 to park and $12.95 WiFi. One bar of soap in the room to use between shower & hand washing. A half roll of toilet tissue, no spare in room. Food expensive.

Was this review helpful? Yes 1
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

My apologies for there not being a back up roll of toilet paper in the room that is not our standard and was missed by our housekeeper. We do offer complimentary wifi in the lobby if so desired. The soap is now one bar in the bathroom and a shower gel on the counter instead of a second bar in... More 

Greensboro
Top Contributor
169 reviews 169 reviews
41 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed October 15, 2014

Great bed and meeting facilities. Overall, very nice place to stay, however I experienced one failure after another during my short stay. 1. Front Desk Clerk did not know the directions to the hotel from interstate 74 when I called from the car. She did try to give me directions from her memory of the area which led to number... More 

Was this review helpful? Yes 1
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

We have addressed your concerns with our front desk. They should have easily been able to give you directions to the hotel and there is no excuse for them not being able to. We will address this with all of our front desk team. I appreciate the compliments about Joe and will be sure to share your nice comments with... More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 14, 2014

General Manager Jeff Pritts was rude and unwilling to help rectify a problem with a nightly rate in question. When I asked him why the rate I was charged appeared to different than the rate quoted online, he was condescending and unwilling to change the rate, stating that he was disinclined to do so, even though he is the general... More 

Was this review helpful? Yes 1
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

The rate that was charged was a discounted government rate identical to what you booked and were given at check in. I am not able to further discount this rate at checkout. Sincerely, Jeff P General Manager More 

Mexico, New York
Top Contributor
184 reviews 184 reviews
26 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed October 11, 2014

Visited here for the first time to attend and participate in a conference. Was totally amazed by the beauty and cleanliness of the hotel, the serviced focused staff and the quiet location downtown. The facilities were new, clean, and perfect. A must location to conduct a meeting in downtown Bloomington-Normal...check it out!

Was this review helpful? Yes 5
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for a great review. It is always great to get reviews from someone who travels as much as you do. Sincerely Jeff P General Manager More 

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