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Bloomington - Normal Marriott Hotel & Conference Center

#3 of 11 Hotels in Normal
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201 Broadway Avenue, Normal, Bloomington-Normal, IL 61761
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Bloomington - Normal Marriott Hotel & Conference Center
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265 Reviews from our TripAdvisor Community

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Traveler rating
    150
    72
    24
    14
    5
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80
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111
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
  • All months
    (265)
  • Mar-May only
    (75)
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Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW

I stayed here because it was where I was assigned for the conference I was presenting at the University. Very close to the ISU campus, you could easily walk there. Nice size room and bathroom, clean and comfortable. The hotel had a pool and fitness center but I didn't use. In a nice area of town, close to many restaurants... More 

Was this review helpful? Yes
Wausau, Wisconsin, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very nice, 4-star hotel with an excellent restaurant and concierage level. The bar staff and servers are friendly, helpful. However, I have never experienced such rudeness in front desk staff, anywhere in the country, as I observed yesterday evening (7/20/15) when my parents checked into the hotel to meet up with me. The young man, not well... More 

Was this review helpful? Yes
Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

I am disappointed to hear that my front desk was not up to their usual standards. I have addressed your comments with the appropriate associates. Thank you for letting us know. Sincerely, Jeff P General Manager More 

Chicago, Illinois
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful hotel. Nicest hotel in this college town. It is full service so it has all the amenities one could want. Nice indoor pool, and a great gym that was just redone earlier this month according to an employee that was vacuuming the room. Tasty food at the hotel full-service restaurant. Didn't try the room service, but it was available.... More 

Was this review helpful? Yes 1
Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great review. the WiFi is now complimentary as long as you are a reward member ( free ) and book through the corporate website. I hope we get to host you again in the near future. Sincerely, Jeff P General Manager More 

Bloomington, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Although I've stayed in Marriott properties from Chicago to the East Coast, this was the best experience yet. We weren't sure what to expect on a July 3 stay -- maybe a packed pool? -- but it was perfect from the time we checked in. Heather at the front desk made some suggestions on what to do in the area... More 

Was this review helpful? Yes 1
Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great review. I owe all of our successes to our great team. They are passionate about service - Heather especially. She is a true asset to John Q Hammons and the Marriott team. Typically holiday weekends are a bit slower here so great rates and an un-crowded pool make for a great stay. Sincerely, Jeff P... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at this location while we were in town for a baseball tournament and were more than satisfied. The rooms were clean and modern. The tournament was cancelled due to rain, but we ended up staying an extra day to simply relax at the hotel and enjoy the local area. We ordered room service for breakfast, which was delicious... More 

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Shannon thank you for the nice compliments. I'm glad you were able to stay an extra day and enjoy all that Uptown Normal has to offer. I will share your room service compliments with the kitchen team as well. Sincerely, Jeff P General Manager More 

Normal, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

Everything about this property is just about perfect. Gorgeous lobby, dining, and lounges on the main floor. And about the dining...the lunch buffet is the best kept secret in Normal. 3-4 delicious entrees, usually a made to order pasta station, salad bar, sides, and splendid soup for $10 (ridiculous)! Breakfast never disappoints either. The guest rooms are ideal, and the... More 

Was this review helpful? Yes
Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great review - my team here is passionate about service and they appreciate the nice compliments. Casey is by far the best room service server I have ever employed in 25 years with Marriott. Thank you for taking the time to recognize her. Sincerely, Jeff P General Manager More 

Chicago, Illinois
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Poor check-in experience - the reception staff checking me in - tried to tell me that my last name was misspelled on my drivers license and on my credit card (really!). After this fiasco recognized that I was platinum and gave me her two sentences of we appreciate your business. Thoroughly disappointed at the lack of enthusiasm on her part... More 

Was this review helpful? Yes
Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for taking the time as a platinum member to write the review. You are correct that hospitality is everything. Nice clean rooms is simply not enough to differentiate us from the competition. I will be addressing the check in concerns with the team and use your notes to make us better. As a platinum there is no excuse... More 

Woodbury, Minnesota
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We went to sleep that night, I was woken up to a phone call and as I was going back to sleep I felt something down by my foot and reached down to discover it was someone else's dirty sock. Gross! My two girls were asleep in the other bed and I wasn't sure what to do as it was... More 

Was this review helpful? Yes
Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

My deepest apologies for a stay that is not indicative of our property. No excuses, but the associate that cleaned the room prior to your stay was a new associate and is no longer with us. Our scores and our reviews over the past several years will back up the fact that this was a rogue event that we have... More 

St Louis, MO
Level Contributor
90 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice hotel. Stayed there three nights. In the heart of campus walking distance to several restaurants. Hotel was clean and would definitely stay there again. Good service at the front desk. Parking garage is attached to hotel. I believe there is a parking charge as well.

Was this review helpful? Yes
Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

As a St. Louis native myself I am always appreciative of great reviews from the show me state. Thank you for sharing your thoughts and I'm glad you had a good time here in Normal. Sincerely, Jeff P General Manager More 

Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were needing to stop for one night & chose the Marriott in Normal Illinois. Nice area near the Illinois State University. Looked like some nice little shops & places to eat nearby. If we were staying longer we definitely would have checked them out!! Our room was nice, clean & well appointed. The view on the third floor was... More 

Was this review helpful? Yes
Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

What a great in-depth review of our facility. Thank you for the detailed pictures and recap of your experiences. I will be sure to commend the associates you mentioned as well. I wanted to mention the fitness center. We just replace every piece of cardio equipment in the workout room. You were the very first people to comment on the... More 

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