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Bloomington - Normal Marriott Hotel & Conference Center

#3 of 11 Hotels in Normal
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201 Broadway Avenue, Normal, Bloomington-Normal, IL 61761
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1 room 1 guest
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Bloomington - Normal Marriott Hotel & Conference Center
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270 Reviews from our TripAdvisor Community

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Traveler rating
    152
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Englewood, Florida
Level Contributor
199 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice, clean room. The lobby is quite pretty and has amenities available. This includes free Wi-Fi. In the rooms, there is a fee for internet hook up. The parking is across the street with a bridge. An initial amount is paid to park but there is no more fee when checking out. Bed comfortable and there is enough furniture in... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW

I have been staying at the Bloomington-Normal Marriott since beginning of this year. The rooms are nice and clean and the staff is very friendly and professional. The amenities are also great. In addition to providing travelers with an excellent place to stay, this hotel gives back to the local community. My coworker’s sons needed bone marrow transplants and a... More 

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Chicago, Illinois
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nicely appointed, clean modern hotel. Perfectly located near restaurants and shops- walking distance to a cute downtown area. I've stayed here several times for business and it's my go to place when I travel to Bloomington for work. Parking garage across the street but it has an enclosed bridge connecting it.

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for a great review! Next time you are in town be sure to stop by the desk and ask for me. I love to meet our Trip Advisor guest. Sincerely, Jeff P General Manager More 

Marion, Iowa
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at the Bloomington-Normal hotel on 7/30/15. I was very dissappointed in this Marriott! First of all you have to pay $8 to park in the ramp across the street. There is no free wifi in the room so you have to come down to the lobby to use your tablet. I was OK with all of that because... More 

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for your response. The parking is currently at $8 as it is the city owned garage and not operated by us. It is however the only hotel in town that has covered, gated, and secured parking. There is also a skywalk that connects to the hotel. Our beds are only 5 years old, the same as the hotel,... More 

Level Contributor
18 reviews
7 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed here because it was where I was assigned for the conference I was presenting at the University. Very close to the ISU campus, you could easily walk there. Nice size room and bathroom, clean and comfortable. The hotel had a pool and fitness center but I didn't use. In a nice area of town, close to many restaurants... More 

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thanks for the great review! Uptown Normal has numerous shops and the proximity to ISU is a great added feature. I am glad you enjoyed your time with us and I hope your presentation went off without a hitch. Sincerely, Jeff P General Manager More 

Wausau, Wisconsin, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 21, 2015

This is a very nice, 4-star hotel with an excellent restaurant and concierage level. The bar staff and servers are friendly, helpful. However, I have never experienced such rudeness in front desk staff, anywhere in the country, as I observed yesterday evening (7/20/15) when my parents checked into the hotel to meet up with me. The young man, not well... More 

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

I am disappointed to hear that my front desk was not up to their usual standards. I have addressed your comments with the appropriate associates. Thank you for letting us know. Sincerely, Jeff P General Manager More 

Chicago, Illinois
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 18, 2015

Beautiful hotel. Nicest hotel in this college town. It is full service so it has all the amenities one could want. Nice indoor pool, and a great gym that was just redone earlier this month according to an employee that was vacuuming the room. Tasty food at the hotel full-service restaurant. Didn't try the room service, but it was available.... More 

Was this review helpful? Yes 1
Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great review. the WiFi is now complimentary as long as you are a reward member ( free ) and book through the corporate website. I hope we get to host you again in the near future. Sincerely, Jeff P General Manager More 

Bloomington, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 13, 2015

Although I've stayed in Marriott properties from Chicago to the East Coast, this was the best experience yet. We weren't sure what to expect on a July 3 stay -- maybe a packed pool? -- but it was perfect from the time we checked in. Heather at the front desk made some suggestions on what to do in the area... More 

Was this review helpful? Yes 1
Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great review. I owe all of our successes to our great team. They are passionate about service - Heather especially. She is a true asset to John Q Hammons and the Marriott team. Typically holiday weekends are a bit slower here so great rates and an un-crowded pool make for a great stay. Sincerely, Jeff P... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 12, 2015

We stayed at this location while we were in town for a baseball tournament and were more than satisfied. The rooms were clean and modern. The tournament was cancelled due to rain, but we ended up staying an extra day to simply relax at the hotel and enjoy the local area. We ordered room service for breakfast, which was delicious... More 

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Shannon thank you for the nice compliments. I'm glad you were able to stay an extra day and enjoy all that Uptown Normal has to offer. I will share your room service compliments with the kitchen team as well. Sincerely, Jeff P General Manager More 

Normal, Illinois
1 review
5 of 5 stars Reviewed July 11, 2015

Everything about this property is just about perfect. Gorgeous lobby, dining, and lounges on the main floor. And about the dining...the lunch buffet is the best kept secret in Normal. 3-4 delicious entrees, usually a made to order pasta station, salad bar, sides, and splendid soup for $10 (ridiculous)! Breakfast never disappoints either. The guest rooms are ideal, and the... More 

Was this review helpful? Yes
Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great review - my team here is passionate about service and they appreciate the nice compliments. Casey is by far the best room service server I have ever employed in 25 years with Marriott. Thank you for taking the time to recognize her. Sincerely, Jeff P General Manager More 

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