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Bloomington - Normal Marriott Hotel & Conference Center

#3 of 10 Hotels in Normal
Certificate of Excellence
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201 Broadway Avenue, Normal, Bloomington-Normal, IL 61761
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Bloomington - Normal Marriott Hotel & Conference Center
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240 reviews from our community

Traveler rating
    141
    58
    24
    14
    3
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70
23
11
101
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Woodstock, Illinois
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Here's the thing, it's a Monday evening in March with just a one night stay and what do we get, the room with the direct view of the air-conditioning unit or some such thing right out our window. Not a huge deal but really, is this the best you have to offer. Not necessarily a deal breaker because we didn't... More 

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Aurora, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I had the pleasure of staying at the Bloomington-Normal Marriott March 5-6 while attending the ICEARY Conference. When I went to check in my reservations were incorrect and i was given the wrong information and price for my room. I was helped by Fily Vilasanta who listened, apologized for my reservations being incorrect, and the misinformation that I was given.... More 

Was this review helpful? Yes 1
Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great letter. I will be sure to share your fantastic comments with the entire team and especially with those you specifically mentioned. Sincerely, Jeff P General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Awesome fun for us and the kids! The kids loved the pool and hot tub on our staycation. The concierge Joe Styjnskul was amazing! He really took care of us and helped make our stay the best! Jeff Pritts and Stacy Ward who helped me book the fun night were amazing! Breakfast was awesome. The omelete lady was the shining... More 

Was this review helpful? Yes
Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

We always love when our locals get to come and try some of our hospitality. I am glad you enjoyed your time here and we will be sure to recognize Joe and JJ our omelet chef. Sincerely, Jeff P General Manager More 

Moweaqua, Illinois
Top Contributor
62 reviews 62 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I frequently stay at the Marriott chain of hotels but had never stayed here. I liked the reception area as it could take care of 3 or more customers at once so there was little to no waiting for check in. I was able to upgrade my room to a king without additional fees. My parking was in a secure... More 

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you so much for the compliments. I hope we are able to host you again in the near future. Sincerely, Jeff P General Manager More 

Illinois City, Illinois
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We Stayed at the Marriott While the girls basketball championship games were going on in town so they were very busy. And my personal experience is there's nothing they won't do to try to help with any need you might have. A+

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

It was certainly a very busy weekend here with the basketball tournament in town. I am happy that you enjoyed our hotel during such a busy time. Sincerely, Jeff P General Manager More 

Columbia
Top Contributor
60 reviews 60 reviews
32 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

this mariott is great, the bellman are awesome, the staff will help you with anything. need to stay on the back side of the hotel, due to construction in front of the hotel. Not the Hotels fault. they an awesome breakfast and starbucks in the hotel

Was this review helpful? Yes
Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

We love our bell staff here, our guys and gals truly love taking care of the customers. The construction on the Hyatt Place next door is starting to move inside and their noise should be minimal moving forward. Sincerely, Jeff P General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

I recently attended a conference in Normal, IL and stayed at this hotel. I was in charge of advising a group of 10 college students (which was hectic in itself). Upon entering into the hotel I was quickly greeted by the front desk receptionist (Lashone Williams). The check-in process couldn't have gone smoother. There was a small mistake in our... More 

Was this review helpful? Yes 1
Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you so much for taking the time to share your experience here. LaShone had a tall order on the weekend you were here as the group was a large one. I am glad to see she was able to give you the service you and your team deserved. Thank you for choosing us and I hope we get the... More 

Lakewood, Illinois, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 10, 2015

On a very busy weekend when the state cheerleading finals were in town the hotel was packed! Parents from all over, many not frequent hotel stayers, converged on the front desk to check into their rooms. Problem, all the double bed rooms were taken by the cheerleading teams. These people did not realize they were not guaranteed a double bed... More 

Was this review helpful? Yes 2
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for such a great review! The entire town was definitely overrun with the IHSA State Cheerleading finals. We have already sat down as a team to critique the weekend and see how we can make it even better next year. I truly appreciate the great review. Thank you for seeing through the craziness and seeing what our hotel... More 

Bloomington-Normal, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2015

I have been staying here for business for almost two years. I very much appreciate how well I am treated by the entire staff every single visit, especially by Lashone and Joe. Their kindness and professionalism is second to none. They go above and beyond to make me feel welcome and part of their family. Thank you for making my... More 

Was this review helpful? Yes 2
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for your continued business. LaShone and Joe are definitely two of the best. No one enjoys customers as much as they do. Thank you for taking the time to recognize them on TA. Sincerely, Jeff P General Manager More 

Minneapolis, Minnesota
Contributor
18 reviews 18 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 30, 2015

I had the pleasure of staying at the Marriott Hotel in Normal. I was in town performing at the Limelight Peoria. When I checked in I was a little concerned by the fact the young gal was not being very accommodating about providing a late check-out for my final day. I was scheduled to do a very early morning appearance... More 

Was this review helpful? Yes 1
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

I am glad Joe was able to jump in and give the service we are known for. I'm sure it was a great teaching moment for the new associate as well. Joe sets a high standard of service for all on the team to try and match. Sincerely, Jeff P General Manager More 

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