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Bloomington - Normal Marriott Hotel & Conference Center

3.5 of 5 201 Broadway Avenue, Normal, Bloomington-Normal, IL 61761
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Certificate of Excellence 2014
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Bloomington - Normal Marriott Hotel & Conference Center
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Bloomington - Normal Marriott Hotel & Conference Center
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224 reviews from our community

Traveler rating
    130
    54
    24
    13
    3
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64
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11
94
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Senior Contributor
48 reviews 48 reviews
35 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Room - great! Well laid, comfy bed, big bathroom but the products are a little on the musky scented side, so not ideal for some ladies. The closet is big with lots of hangers. The food counter is not ideal - it has a microwave with a coffee/tea box and maker, but no shelf room, so unless you are using... More

Was this review helpful? Yes
Springfield, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed here several times and attended multiple conferences as well. The hotel staff is always incredibly nice and accommodating - I've never experienced the slightest problem while staying here. The event spaces are enormous and very well maintained, making even boring conferences a pleasant experience.

Was this review helpful? Yes
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the kind words. It is great to have the recognition for our sustainability practices - often times these are not noticed by many of our guest. We continue to push the envelope in new ways to lessen our footprint and increase service to our guest. Sincerely, Jeff P General Manager More

New York City, New York
Top Contributor
55 reviews 55 reviews
45 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Really nice property, good concierge (except a little smelly), great gym and good restaurant. Nice staff. Near some really good restaurant. However, the 2am and 5am trains come in and are loud....both woke me up and several other guest complained about it.

Was this review helpful? Yes
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for recognizing our staff and our restaurant. I'm sorry the train noise was bothersome. The town is working hard to make our town a noise free zone and with the many upgrades to the local railroad we are hopefull by this time next year we will have that designation. Sincerely, Jeff P General Manager More

washington
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a pleasure it was to arrive on a dark and stormy night😄. On a long trip of some fairly dismal hotels, our luck changed at this Marriott. The staff is wonderfully attentive, the room spacious and well appointed, and the bed was a marvel of comfort. Our only regret is that we only had an overnight stay. This hotel... More

Was this review helpful? Yes
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

I am glad the hotel met and exceeded your expectations. I hope your travels bring you back to Normal IL again in the near future. Sincerely, Jeff P General Manager More

Warrensburg, Missouri
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff here are great. Kayleigh and Lashone were extremely helpful. My husband became ill needed some help. Kayleigh and Lashone went above and beyond to provide assistance. I had to travel to help him and they provided everything we needed. Thanks

Was this review helpful? Yes
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for taking the time to recognize Kayleigh and Lashone. Going above and beyond to make our guest stay is truly a passion of both of these fine associates. I will be sure to acknowledge both of them among their peers. Sincerely, Jeff P General Manager More

Rolling Meadows, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 16, 2014

Room cost $140 a night. Charged additional $8 to park and $12.95 WiFi. One bar of soap in the room to use between shower & hand washing. A half roll of toilet tissue, no spare in room. Food expensive.

Was this review helpful? Yes 1
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

My apologies for there not being a back up roll of toilet paper in the room that is not our standard and was missed by our housekeeper. We do offer complimentary wifi in the lobby if so desired. The soap is now one bar in the bathroom and a shower gel on the counter instead of a second bar in... More

Greensboro
Top Contributor
164 reviews 164 reviews
40 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed October 15, 2014

Great bed and meeting facilities. Overall, very nice place to stay, however I experienced one failure after another during my short stay. 1. Front Desk Clerk did not know the directions to the hotel from interstate 74 when I called from the car. She did try to give me directions from her memory of the area which led to number... More

Was this review helpful? Yes
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

We have addressed your concerns with our front desk. They should have easily been able to give you directions to the hotel and there is no excuse for them not being able to. We will address this with all of our front desk team. I appreciate the compliments about Joe and will be sure to share your nice comments with... More

Dallas, Texas
1 review
1 of 5 stars Reviewed October 14, 2014

General Manager Jeff Pritts was rude and unwilling to help rectify a problem with a nightly rate in question. When I asked him why the rate I was charged appeared to different than the rate quoted online, he was condescending and unwilling to change the rate, stating that he was disinclined to do so, even though he is the general... More

Was this review helpful? Yes
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

The rate that was charged was a discounted government rate identical to what you booked and were given at check in. I am not able to further discount this rate at checkout. Sincerely, Jeff P General Manager More

North Carolina
Top Contributor
164 reviews 164 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 11, 2014

Visited here for the first time to attend and participate in a conference. Was totally amazed by the beauty and cleanliness of the hotel, the serviced focused staff and the quiet location downtown. The facilities were new, clean, and perfect. A must location to conduct a meeting in downtown Bloomington-Normal...check it out!

Was this review helpful? Yes 5
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for a great review. It is always great to get reviews from someone who travels as much as you do. Sincerely Jeff P General Manager More

Saint Louis, Missouri
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 9, 2014

Hotel is located right in the middle of the Illinois State University downtown campus. Great clean area all around with plenty to do and see. Lobby was very nice and the service was great. Rooms are well done and updated nicely. Typical Marriott size with a very nice Concierge room. Best part of the day was when room service was... More

Was this review helpful? Yes 5
JeffPritts, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for a great review, Casey is a charter member here and is truly passionate about her room service position. She enjoys hearing about your day as much as she enjoys talking about her grandchildren. Thank you for recognizing her. Sincerely, Jeff B General Manager More

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Additional Information about Bloomington - Normal Marriott Hotel & Conference Center

Address: 201 Broadway Avenue, Normal, Bloomington-Normal, IL 61761
Location: United States > Illinois > Bloomington-Normal > Normal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bloomington - Normal Marriott Hotel & Conference Center 3.5*
Number of rooms: 228
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Also Known As:
Bloomington - Normal Marriott Hotel And Conference Center
Bloomington - Normal Marriott Hotel Normal
Bloomington - Normal Marriott Hotel & Conference Center IL - Bloomington-Normal

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