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Bloomington - Normal Marriott Hotel & Conference Center

#3 of 11 Hotels in Normal
Certificate of Excellence
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201 Broadway Avenue, Normal, Bloomington-Normal, IL 61761
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Best prices for: 1 room 1 guest
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Bloomington - Normal Marriott Hotel & Conference Center
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Bloomington - Normal Marriott Hotel & Conference Center
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244 reviews from our community

Traveler rating
    142
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    24
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Scottsdale, Arizona
Top Contributor
137 reviews 137 reviews
29 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is definitely my favorite place to stay in Bloomington/Normal. The place is within walking distance to good restaurants, the rooms are supremely comfortable and the service is very good. If I could I would stay here whenever I am in the area.

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Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Marriott is located directly next to Illinois State University, very easy. The check in was smooth and the room met every expectation I have for a Marriott. My rate included breakfast in the Executive Lounge which was decorated very nice, but breakfast was cold and the selection was poor. I would have expected more from Marriott. Parking is conveniently... More 

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Jon I'm glad to hear you will stay with us again and that you enjoyed your last visit. We are in the middle of revamping our concierge breakfast menu. Just this week we started our salmon Wednesdays. Fresh Lox and Bagels is always a great way to start the day. Sincerely, Jeff P General Manager More 

Glenview, Illinois, United States
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We needed a special accommodation for a reservation that we made and the hotel granted our request. They did not have to do this. The terms of our stay were crystal clear; the error was on our part. Our request was granted promptly and without stress. This is the kind of service that will keep us loyal to the Bloomington-Normal... More 

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

I am glad we were able to get you exactly what you were looking for in your stay. Thank you for staying with us again. Sincerely, Jeff P General Manager More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

The staff was friendly, room was clean, bed was comfortable. It is a cozy hotel and would definitely stay again. Our only complaint was we received a bill slipped under our door and were charged $8 for parking overnight in the parking garage, last time we stayed here it was free with room key.

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for your kind review. We lease the parking garage from the city and we were allowed a few years without charging our guest. Luckily we are able to keep the charges low and still provide the only covered secured parking for a hotel in the area. Sincerely, Jeff P General Manager More 

Woodstock, Illinois
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 24, 2015

Here's the thing, it's a Monday evening in March with just a one night stay and what do we get, the room with the direct view of the air-conditioning unit or some such thing right out our window. Not a huge deal but really, is this the best you have to offer. Not necessarily a deal breaker because we didn't... More 

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Your comments are spot on - we have only a couple of rooms on the 5th floor with that obstructed view and they are programmed to be the last sell. At the very least they are supposed to notify you of the obstructed view prior to sending you up. My apologies. The ice maker has been on a painfully long... More 

Aurora, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2015

I had the pleasure of staying at the Bloomington-Normal Marriott March 5-6 while attending the ICEARY Conference. When I went to check in my reservations were incorrect and i was given the wrong information and price for my room. I was helped by Fily Vilasanta who listened, apologized for my reservations being incorrect, and the misinformation that I was given.... More 

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great letter. I will be sure to share your fantastic comments with the entire team and especially with those you specifically mentioned. Sincerely, Jeff P General Manager More 

1 review
5 of 5 stars Reviewed March 15, 2015

Awesome fun for us and the kids! The kids loved the pool and hot tub on our staycation. The concierge Joe Styjnskul was amazing! He really took care of us and helped make our stay the best! Jeff Pritts and Stacy Ward who helped me book the fun night were amazing! Breakfast was awesome. The omelete lady was the shining... More 

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

We always love when our locals get to come and try some of our hospitality. I am glad you enjoyed your time here and we will be sure to recognize Joe and JJ our omelet chef. Sincerely, Jeff P General Manager More 

Moweaqua, Illinois
Top Contributor
63 reviews 63 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 1, 2015

I frequently stay at the Marriott chain of hotels but had never stayed here. I liked the reception area as it could take care of 3 or more customers at once so there was little to no waiting for check in. I was able to upgrade my room to a king without additional fees. My parking was in a secure... More 

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

Thank you so much for the compliments. I hope we are able to host you again in the near future. Sincerely, Jeff P General Manager More 

Illinois City, Illinois
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 1, 2015 via mobile

We Stayed at the Marriott While the girls basketball championship games were going on in town so they were very busy. And my personal experience is there's nothing they won't do to try to help with any need you might have. A+

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

It was certainly a very busy weekend here with the basketball tournament in town. I am happy that you enjoyed our hotel during such a busy time. Sincerely, Jeff P General Manager More 

Columbia
Top Contributor
64 reviews 64 reviews
33 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 28, 2015

this mariott is great, the bellman are awesome, the staff will help you with anything. need to stay on the back side of the hotel, due to construction in front of the hotel. Not the Hotels fault. they an awesome breakfast and starbucks in the hotel

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Jeff P, General Manager at Bloomington - Normal Marriott Hotel & Conference Center, responded to this review

We love our bell staff here, our guys and gals truly love taking care of the customers. The construction on the Hyatt Place next door is starting to move inside and their noise should be minimal moving forward. Sincerely, Jeff P General Manager More 

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