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Extended Stay America - Chicago - Naperville - West

2.0 of 5
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1575 Bond Street, Naperville, IL 60563
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Extended Stay America - Chicago - Naperville - West
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Ranked #11 of 17 Hotels in Naperville
A recent review
4 of 5 stars Reviewed April 11, 2015
Jaime R Big Spring, Texas
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34 Reviews from our TripAdvisor Community

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Traveler rating
    17
    11
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    4
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18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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    (11)
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

Let me start by saying that at $80 a nite. I would expect this hotel to be way better than this. First lets start with the walk through the front door. The marijuana smell hit me so hard I could have had a contact from it. Then they check me into a room that was not cleaned and still had... More 

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Blerta P, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

I am sorry to hear that we did not meet your expectations. I am sorry to hear also that you did not have a chance to address any of these issues to me in person. I will certainly share your feedback to my team and I will make sure that your experience does not repeat itself again. More 

Manteno, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked this hotel for 2 nights after coming here to Trip Advisor and reading the reviews. There was a fair mix of good and bad. I should have went with my gut and listened to the bad reviews. The elevator was scary and make noises that made me choose to not use it again. The hall way smelled of... More 

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Blerta P, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

I am so upset to read your review. I am so sorry to see that we did not meet your expectations. I want to assure you that I have detailed spoken to my team and I have made sure that this experience does not happen again. I want to assure you that our guest happiness is our daily priority and... More 

Big Spring, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 of 5 stars Reviewed April 11, 2015

I spent 352 days at this hotel. Clean. Quiet Inexpensive I spent the winter there and my ONLY complaint is the snow plowing or removal. The construction trucks we drive are big and if the plow pushes all of the snow into the parking spots where should you park? Luckily there was only snow for 2 days.

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Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed our hotel and our service. Your great review shows us that we accomplished our mission to provide a home away from home for our guests. We will continue to offer the same great service to all of our guests. Thank you again... More 

1 review
5 of 5 stars Reviewed March 30, 2015

I have a lot of fun but it was not able to get to see you there are many different types of hotel so I'm going to stay at 1 night just for a day and then i go the wisconsin dells from geat wolf lodge and i stay like a 6 night and they say i can do 25%... More 

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Blerta P, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

I am happy to hear that you did enjoy your stay in our hotel. I will certanly share your great comments with my team and my superiors.I wish you a great time while you are in Wisconsin. We are looking forward to serve you again in the future. More 

Aurora, Illinois
1 review
5 of 5 stars Reviewed February 9, 2015

Blairda was great!!! She is incredibly helpful and she was interested in our needs for our stay . We have been to many hotels where the check in is so un-personal and the staff is unhappy. She was so happy and asked questions about us! I am defiantly planning to stay at this hotel again because of the excellent experience... More 

Was this review helpful? Yes
Blerta P, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time and sharing the experience of your stay with us. I am happy we did meet your expectations and certainly we will continue to do our best in accommodating our guests and offering them a great experience. I will share your review with my team as a big thank you for their great efforts to... More 

Warrenville, Illinois
2 reviews
5 of 5 stars Reviewed January 27, 2015 via mobile

Hi, I don't do reviews very often but this hotel deserves one. I came to town for a short stay and ended up extending it (pun). However on a serious note and more to the point here's a list of descriptive terms: great customer service clean/comfortable extra large rooms economical knowledgeable staff proactive/responsive Mgmt. great location Stars (first names): Ms.Blertha... More 

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Blerta P, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

It is such a great pleasure to receive such a great feedback. Me and my team are glad to hear that we accommodated your needs while staying to our hotel and met your expectation. We will continue to do our best to provide an excellent service and a home away from home to all our guests. Again thank you for... More 

1 review
5 of 5 stars Reviewed November 8, 2014

Very nice place, cheep and clean, the most important. Nice people great service, near highway. Be aware of traffic specially in the morning but nothing else you should worry. Free breakfast not very rich.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your stay with us. I do appreciate your positive comments about our staff and about our clean, affordable rooms. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our... More 

Madison, WI
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 31, 2014

Stayed one night here on a business trip. Everything was clean, in good condition and working fine, especially the Wi-Fi which is very important to me. Only paid $ 71 which seemed like a good deal to me so close to Chicago.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you did like and enjoy your stay in our hotel. I'm pleased that you were satisfied with the cleanliness of your room as well as the Wi-Fi connectivity. I am also happy to know that you found us to be such a good value.... More 

Springfield, IL
Top Contributor
215 reviews 215 reviews
31 hotel reviews
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed October 20, 2014

We stay here because it's cheap...and you get what you pay for. Sometimes the other quests are noisy, but this time it was the carbon monoxide detector that needed a new battery. After turning up the thermostat to warm up the room, the "every 20 second beep" started. When we called the front desk we were told to take the... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you had a few issues during your visit with us. As this hotel’s manager, I can assure you that I have addressed these issues with our team to ensure your experience is not repeated. Thank you very much for providing us with your feedback. If... More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 1, 2014

First and foremost, let me state that when evaluating this hotel, I am basing it on the following three things: 1) price 2) cleanliness 3) overall appearance Unfortunately, I have to travel nine months out of the year. I have a $ 600 a week budget for a hotel. Anything over that, and it's my own expense. So, if you... More 

Was this review helpful? Yes 1
Blerta P, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time and sending us your feedback. We are happy to hear that we met your expectation and we will do our best to give an excellent service to all of our guests. Please accept our honest apology for any inconvenience you mentioned. Again thank you for choosing Extended Stay and we are looking forward to... More 

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