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Extended Stay America - Chicago - Naperville - West

2.0 of 5
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1575 Bond Street, Naperville, IL 60563
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1 room 1 adult
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Extended Stay America - Chicago - Naperville - West
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44 Reviews from our TripAdvisor Community

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Minooka, Illinois
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I would like to tell you about your employees. I am fighting brain cancer. They are very thoughtful and concered about me. Always taking their time to see how I am doing. I want to mention 2 names in particular, Umiy your general manager. He went out of his way take me to the nearest pharmacy so I could pick... More 

Helpful?
Thank rocking1111
Naperville, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

The manager Jayla was very helpful in problem solving with my check in and understood that my caregiver and my children needed to get in before I got from work. She has wonder personality and she is very courteous. She is an angel. I was able to return to work with a peace of mind. We love it here. Jayla... More 

Helpful?
Thank Melody1618
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband & I enjoy our stay at the hotel. We especially like the staff. Jayla has been very helpful when we have questions. I notice she is the same way with guests and makes sure guests are satisfied. She makes one feel at ease and I really like her terrific personality. Charlene & Jim Grosser Room 101 ps_: We... More 

Helpful?
Thank Charlene G
Davenport, Iowa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 29, 2015

We stayed at the Extended Stay America-Chicago-Naperville-West location on Bond Street. Hotel was clean and the staff was friendly and competent. Hotel was quiet and didn't have any problems with any of the amenities in the room.

Helpful?
Thank Linda H
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
5 of 5 stars Reviewed November 24, 2015 via mobile

I've been here since July plan on being here for extended time love it here the staff is great very nice Nicole and Tanya are sweethearts the manger is great very nice helpfull the room is clean there coming to clean the air conditions which is good would recommend this place to anybody my son is coming got him a... More 

Helpful?
Thank Richard S
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our great customer service as well as our comfortable accommodations. I will be sure to share your feedback with the rest of our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring... More 

Chicago, IL
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 7, 2015

The person checking in ahead of us said she had made a reservation earlier in the day, but the desk staff said there was no record of the reservation. Staff asked the agent to "wait 20 minutes" for the reservation to show up. I've never seen this before. Next, it was our turn. We had a pre-paid reservation through Priceline.... More 

Helpful?
Thank jnknorten
Acapulco, Mexico
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 29, 2015

well ill start by saying i would not stay here again. it was my first time at an extended stay. did not know they do not make your bed or clean the room each day. the desk guy said it depends on the stay. also did not know the breakfast was apples or oranges or muffin in plastic wrap and... More 

Helpful?
Thank Mr-Acapulco-Gold
Fort Morgan, Alabama
2 reviews
5 of 5 stars Reviewed August 29, 2015

Excellent and not much to complain for. Need new A/C in the rooms and new curtains but all are clean. My room was smelling burned food but I received a free upgrade to another room which I liked a lot. 3 nights stay only. I will return for Christmas since my family is near by there. Good feedback for the... More 

Helpful?
Thank Eduardo S
Guttenberg, Iowa
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed August 10, 2015

We stayed for two nights for a short business trip. They gave us a great corporate rate. The rooms have a large kitchen, and some wasted space there, but great if you need an extended visit (I say, get a cheap room and eat out while you're in Naperville)! The room was clean - amenities simple, but expectedly so. Staff... More 

Helpful?
Thank Rabeccaj
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that your room was cleaned to your satisfaction and that you enjoyed our reasonable rates. Please accept our apologies that the dishes were not inside your room. We have them located at our front desk to ensure cleanliness and sanitation.... More 

Curitiba, Pr
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed July 7, 2015 via mobile

Drain in the shower was clogged with water up to my ankles, stinky room and hardly ever somebody at the front desk, the bathroom was dirty as well as the carpets and kitchen did not have the pans and other kitchen stuff.. Extended Stay never again

Helpful?
2 Thank atebet
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that we did not meet your expectations and failed to meet our own. The clogged drain and cleanliness issues you described are unacceptable. I have shared your comments with the team to immediately address these concerns to prevent this experience from being repeated. We hope that... More 

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