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All 16 Naperville hotels

Extended Stay America - Chicago - Naperville - West

2.0 of 5 Hotel   |   1575 Bond Street, Naperville, IL 60563
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Ranked #11 of 16 Hotels in Naperville
A recent review
5 of 5 stars Reviewed August 26, 2014
Robert H Niles, Illinois, United States
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24 reviews from our community

Traveler rating
    13
    8
    0
    1
    2
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1
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4
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Naperville, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel used to offer toiletries when you check-in, now they don't. In fact when I asked for shampoo at the front desk, they said they didn't have any. I have never been to a hotel that did not have shampoo. This is a basic. Also, the halls had garbage on the floors and had the overpowering smell of curry.... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time to write a review of your stay. I was disheartened to read that you were so disappointed with the amenities in your room. To ensure that dishes and utensils are properly sanitized for all guests, we are now keeping them at the front desk and they are available by request. I do apologize that... More

Aurora, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

There are a few plusses for this property. It's not expensive, and the location, near the tollway and major attractions, is a decent one. But I have never stayed in any accommodation that could not offer shampoo to its guests when I asked. The brochure at check in clearly states that free amenities are available. Were I a hotel proprietor... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you were not provided shampoo at your request. I will be working to ensure that our hotel is properly stocked on these items so that they are always available to guests on request. As well, I regret to read that check-in was a long and... More

Niles, Illinois, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2014

Front desk people were very helpful, room and bed were clean and comfortable. There is no swiming pool. There is no continental breakfast, but coffee and snacks are available in the morning.Room had refrigerator and a small kitchenette. There was a lot of road construction near the hotel. There is a "Stake and Shake" restaurant next to the hotel.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

The team and I read your review, and would like to thank you for writing such a nice review about about your stay in our hotel. I am glad to read that you were pleased with our service and our amenities. I do apologies for the heavy traffic at Route 59. Thank you again for posting your review. I do... More

Madurai, India
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 2, 2014

This was my first visit to Chicago and found the stay was good and specially the room tariff and staff assistance were excellent..Though the area was little away from downtown, it was quite comfortable to reach downtown as the train stn was located nearer to this hotel. Many popular Food outlets/coffeshops were very nearer to this hotle including 2-3 Indian... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time to write a review of your stay. We are so glad that you had a pleasant stay with us. We are glad that you enjoyed our convenient location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More

Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 26, 2014

Hi all, I'm going to tell story and it's truth story unfortunately!! We had reserved non snook room type in this hotel, as soon we reached , we given the room key (cards)for room 219, so we go up, we entered the room, we found a lady customer in same!!!! Anyone believe it? Anyone we were so shock!! We returned... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Falah - Thank you for providing us with details about your stay. I am sorry to hear about the situation with your first room. As this hotel’s manager, I can assure you that I have addressed this issue with our entire team to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We... More

Pampa, Texas
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 4, 2014

I priced several local places to stay knowing I'd be in the area for a few weeks. After staying in a Econo Lodge in SE Nebraska for 4 months I was ready for a place with a place to store food and make food. The price was $60 a night. Clean. Updated. The perpetual roadwork in Naperville was a turnoff.... More

Was this review helpful? Yes 4
Saint Paul, Minnesota
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2013

Quite a nice budget hotel ! Clean rooms and kitchens, very friendly staff responsive to guests needs, free WiFi. I have stayed there several times when visiting the area for work and plan to return to them in the future.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for writing such a positive review about our hotel. I am so glad that you enjoyed your clean room, especially the kitchen, free Wi-Fi and our staff's friendly service. It was a pleasure having you stay with us and we look forward to having you do so again in the future! More

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 12, 2013

I stayed here for 8 weeks from October 2013 when relocating to Naperville, IL, and found staff super friendly, and the rooms pretty comfortable, a bit like student accommodation with a small bathroom and an open plan kitchen into the main room, a recliner, desk and a couple of office chairs. The WiFi is free, was okay for reading news,... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for your feedback about your stay at our hotel. I am very happy that you loved our super friendly staff, your quiet and clean room as well as our convenient location. As well, it is great to read that the amenities we provided suited your needs perfectly. Thanks again for taking the time to post such a great... More

Thoiry, France
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 16, 2013

This is a decent budget hotel -- staff is friendly, room is clean, and the price is low. Not much in the way of amenities, but at this price you can't really expect that. It is annoying that the free wifi has low bandwidth and you have to pay if you want faster internet, but for email and web surfing... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Josh - Thank you for posting an awesome review about our hotel. We are glad you enjoyed your clean room and the friendly service our staff provided. As well, I am glad that you liked our hotel's location and our free Wi-Fi. Thank you again for your kind words. We are looking forward to serving your hotel needs in the... More

Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2013

The staff here is just the nicest bunch of folks! They always greet guests with a smile and are attentive to their needs. They always answered my questions and also checked in to make sure I was enjoying my stay and even checked to see if I was having a good day! They understood that I was away for an... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

I want to thank you for taking the time to post a positive review of your stay. The staff and I read your review and would like to thank you for writing such great things about our hotel. I am proud of our team for being professional, friendly and making sure all of our guests enjoy the home away from... More

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Additional Information about Extended Stay America - Chicago - Naperville - West

Address: 1575 Bond Street, Naperville, IL 60563
Phone Number:
Location: United States > Illinois > Naperville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chicago - Naperville - West 2*
Number of rooms: 1
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