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All 16 Naperville hotels

Extended Stay America - Chicago - Naperville - West

2.0 of 5 Hotel   |   1575 Bond Street, Naperville, IL 60563
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Ranked #11 of 16 Hotels in Naperville
A recent review
5 of 5 stars Reviewed November 8, 2014
Jessica P
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28 reviews from our community

Traveler rating
    14
    10
    1
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    2
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16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed November 8, 2014

Very nice place, cheep and clean, the most important. Nice people great service, near highway. Be aware of traffic specially in the morning but nothing else you should worry. Free breakfast not very rich.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your stay with us. I do appreciate your positive comments about our staff and about our clean, affordable rooms. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our... More 

Madison, WI
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 31, 2014

Stayed one night here on a business trip. Everything was clean, in good condition and working fine, especially the Wi-Fi which is very important to me. Only paid $ 71 which seemed like a good deal to me so close to Chicago.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you did like and enjoy your stay in our hotel. I'm pleased that you were satisfied with the cleanliness of your room as well as the Wi-Fi connectivity. I am also happy to know that you found us to be such a good value.... More 

Springfield, IL
Top Contributor
190 reviews 190 reviews
28 hotel reviews
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed October 20, 2014

We stay here because it's cheap...and you get what you pay for. Sometimes the other quests are noisy, but this time it was the carbon monoxide detector that needed a new battery. After turning up the thermostat to warm up the room, the "every 20 second beep" started. When we called the front desk we were told to take the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you had a few issues during your visit with us. As this hotel’s manager, I can assure you that I have addressed these issues with our team to ensure your experience is not repeated. Thank you very much for providing us with your feedback. If... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 1, 2014

First and foremost, let me state that when evaluating this hotel, I am basing it on the following three things: 1) price 2) cleanliness 3) overall appearance Unfortunately, I have to travel nine months out of the year. I have a $ 600 a week budget for a hotel. Anything over that, and it's my own expense. So, if you... More 

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Naperville, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 1, 2014

This hotel used to offer toiletries when you check-in, now they don't. In fact when I asked for shampoo at the front desk, they said they didn't have any. I have never been to a hotel that did not have shampoo. This is a basic. Also, the halls had garbage on the floors and had the overpowering smell of curry.... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time to write a review of your stay. I was disheartened to read that you were so disappointed with the amenities in your room. To ensure that dishes and utensils are properly sanitized for all guests, we are now keeping them at the front desk and they are available by request. I do apologize that... More 

Aurora, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 30, 2014

There are a few plusses for this property. It's not expensive, and the location, near the tollway and major attractions, is a decent one. But I have never stayed in any accommodation that could not offer shampoo to its guests when I asked. The brochure at check in clearly states that free amenities are available. Were I a hotel proprietor... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you were not provided shampoo at your request. I will be working to ensure that our hotel is properly stocked on these items so that they are always available to guests on request. As well, I regret to read that check-in was a long and... More 

Niles, Illinois, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2014

Front desk people were very helpful, room and bed were clean and comfortable. There is no swiming pool. There is no continental breakfast, but coffee and snacks are available in the morning.Room had refrigerator and a small kitchenette. There was a lot of road construction near the hotel. There is a "Stake and Shake" restaurant next to the hotel.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

The team and I read your review, and would like to thank you for writing such a nice review about about your stay in our hotel. I am glad to read that you were pleased with our service and our amenities. I do apologies for the heavy traffic at Route 59. Thank you again for posting your review. I do... More 

Madurai, India
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 2, 2014

This was my first visit to Chicago and found the stay was good and specially the room tariff and staff assistance were excellent..Though the area was little away from downtown, it was quite comfortable to reach downtown as the train stn was located nearer to this hotel. Many popular Food outlets/coffeshops were very nearer to this hotle including 2-3 Indian... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time to write a review of your stay. We are so glad that you had a pleasant stay with us. We are glad that you enjoyed our convenient location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 26, 2014

Hi all, I'm going to tell story and it's truth story unfortunately!! We had reserved non snook room type in this hotel, as soon we reached , we given the room key (cards)for room 219, so we go up, we entered the room, we found a lady customer in same!!!! Anyone believe it? Anyone we were so shock!! We returned... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Falah - Thank you for providing us with details about your stay. I am sorry to hear about the situation with your first room. As this hotel’s manager, I can assure you that I have addressed this issue with our entire team to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We... More 

Pampa, Texas
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 4, 2014

I priced several local places to stay knowing I'd be in the area for a few weeks. After staying in a Econo Lodge in SE Nebraska for 4 months I was ready for a place with a place to store food and make food. The price was $60 a night. Clean. Updated. The perpetual roadwork in Naperville was a turnoff.... More 

Was this review helpful? Yes 4
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Additional Information about Extended Stay America - Chicago - Naperville - West

Address: 1575 Bond Street, Naperville, IL 60563
Phone Number:
Location: United States > Illinois > Naperville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chicago - Naperville - West 2*
Number of rooms: 1
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Hotel Style:
#7 Business Hotel in Naperville

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