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Extended Stay America - Chicago - Naperville - West

2.0 of 5
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1575 Bond Street, Naperville, IL 60563
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Extended Stay America - Chicago - Naperville - West
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Ranked #11 of 17 Hotels in Naperville
A recent review
5 of 5 stars reviewed 2 days ago
Kayla R
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31 reviews from our community

Traveler rating
    17
    10
    1
    1
    2
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1
4
4
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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    (11)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

I have a lot of fun but it was not able to get to see you there are many different types of hotel so I'm going to stay at 1 night just for a day and then i go the wisconsin dells from geat wolf lodge and i stay like a 6 night and they say i can do 25%... More 

Was this review helpful? Yes
Aurora, Illinois
1 review
5 of 5 stars Reviewed February 9, 2015

Blairda was great!!! She is incredibly helpful and she was interested in our needs for our stay . We have been to many hotels where the check in is so un-personal and the staff is unhappy. She was so happy and asked questions about us! I am defiantly planning to stay at this hotel again because of the excellent experience... More 

Was this review helpful? Yes
Blerta P, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time and sharing the experience of your stay with us. I am happy we did meet your expectations and certainly we will continue to do our best in accommodating our guests and offering them a great experience. I will share your review with my team as a big thank you for their great efforts to... More 

Warrenville, Illinois
2 reviews
5 of 5 stars Reviewed January 27, 2015 via mobile

Hi, I don't do reviews very often but this hotel deserves one. I came to town for a short stay and ended up extending it (pun). However on a serious note and more to the point here's a list of descriptive terms: great customer service clean/comfortable extra large rooms economical knowledgeable staff proactive/responsive Mgmt. great location Stars (first names): Ms.Blertha... More 

Was this review helpful? Yes
Blerta P, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

It is such a great pleasure to receive such a great feedback. Me and my team are glad to hear that we accommodated your needs while staying to our hotel and met your expectation. We will continue to do our best to provide an excellent service and a home away from home to all our guests. Again thank you for... More 

1 review
5 of 5 stars Reviewed November 8, 2014

Very nice place, cheep and clean, the most important. Nice people great service, near highway. Be aware of traffic specially in the morning but nothing else you should worry. Free breakfast not very rich.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your stay with us. I do appreciate your positive comments about our staff and about our clean, affordable rooms. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our... More 

Madison, WI
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 31, 2014

Stayed one night here on a business trip. Everything was clean, in good condition and working fine, especially the Wi-Fi which is very important to me. Only paid $ 71 which seemed like a good deal to me so close to Chicago.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you did like and enjoy your stay in our hotel. I'm pleased that you were satisfied with the cleanliness of your room as well as the Wi-Fi connectivity. I am also happy to know that you found us to be such a good value.... More 

Springfield, IL
Top Contributor
214 reviews 214 reviews
31 hotel reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed October 20, 2014

We stay here because it's cheap...and you get what you pay for. Sometimes the other quests are noisy, but this time it was the carbon monoxide detector that needed a new battery. After turning up the thermostat to warm up the room, the "every 20 second beep" started. When we called the front desk we were told to take the... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you had a few issues during your visit with us. As this hotel’s manager, I can assure you that I have addressed these issues with our team to ensure your experience is not repeated. Thank you very much for providing us with your feedback. If... More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 1, 2014

First and foremost, let me state that when evaluating this hotel, I am basing it on the following three things: 1) price 2) cleanliness 3) overall appearance Unfortunately, I have to travel nine months out of the year. I have a $ 600 a week budget for a hotel. Anything over that, and it's my own expense. So, if you... More 

Was this review helpful? Yes 1
Blerta P, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time and sending us your feedback. We are happy to hear that we met your expectation and we will do our best to give an excellent service to all of our guests. Please accept our honest apology for any inconvenience you mentioned. Again thank you for choosing Extended Stay and we are looking forward to... More 

Naperville, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 1, 2014

This hotel used to offer toiletries when you check-in, now they don't. In fact when I asked for shampoo at the front desk, they said they didn't have any. I have never been to a hotel that did not have shampoo. This is a basic. Also, the halls had garbage on the floors and had the overpowering smell of curry.... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time to write a review of your stay. I was disheartened to read that you were so disappointed with the amenities in your room. To ensure that dishes and utensils are properly sanitized for all guests, we are now keeping them at the front desk and they are available by request. I do apologize that... More 

Aurora, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 30, 2014

There are a few plusses for this property. It's not expensive, and the location, near the tollway and major attractions, is a decent one. But I have never stayed in any accommodation that could not offer shampoo to its guests when I asked. The brochure at check in clearly states that free amenities are available. Were I a hotel proprietor... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you were not provided shampoo at your request. I will be working to ensure that our hotel is properly stocked on these items so that they are always available to guests on request. As well, I regret to read that check-in was a long and... More 

Niles, Illinois, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2014

Front desk people were very helpful, room and bed were clean and comfortable. There is no swiming pool. There is no continental breakfast, but coffee and snacks are available in the morning.Room had refrigerator and a small kitchenette. There was a lot of road construction near the hotel. There is a "Stake and Shake" restaurant next to the hotel.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

The team and I read your review, and would like to thank you for writing such a nice review about about your stay in our hotel. I am glad to read that you were pleased with our service and our amenities. I do apologies for the heavy traffic at Route 59. Thank you again for posting your review. I do... More 

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