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Fairfield Inn & Suites Chicago Naperville

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1820 Abriter Court, Naperville, IL 60563
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Fairfield Inn & Suites Chicago Naperville
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157 Reviews from our TripAdvisor Community

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Orangeville, Canada
Level Contributor
161 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent 11 nights in a King Suite which had the sofa/Fridge/microwave (room 225). Bed was ok but sagged on one side. Room had a musty smell around the heater/air-conditioner. Windows did not keep the cold out and had ice/condensation build up around the edges. Bathroom tiles were separating from the grout in spots. The room was clean as was the... More 

Helpful?
Thank RCDS_Family
FFISNaperville, Guest Relations Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for sharing your comments with us. I apologize for the inconveniences you encountered during your stay with us. We strive to provide an excellent experience for all our guests and it appears that we missed our goal for you. I will certainly be sharing your comments with the appropriate team leaders in order to resolve any... More 

Naperville, Illinois
2 reviews
5 of 5 stars Reviewed 3 weeks ago

What an awesome experience, after being out of our home due to repairs my family and I have received nothing but phenomenal service. The staff is very professional and rooms are very clean. Love it......

Helpful?
Thank Monique K
FFISNaperville, Guest Relations Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Monique, Thank you so much for taking the time to review! We aim for guest satisfaction and we are so glad that we are meeting your expectations! We look forward to continuing to serve you! Erin More 

Kiawah Island, South Carolina
Level Contributor
173 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Spending 5 days here for business. Office is conveniently down the street...5 minute walk. Room was upgraded due to lifetime Platinum status. Room has free wifi, 2 large TV's and Comfortable bed. Slightly smaller than Courtyard nearby. . Breakfast was complete and free. Lots of items...hot and cold. Rate was fair. 104.00. Very friendly staff...nice place.

Helpful?
Thank sadler8613
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We are very happy to hear that you had a great experience and that you were able to take advantage of the amenities we offer. We appreciate you letting our future guests know about us and we look forward to your next visit. Have a great day! Andrew More 

Reno, Nevada
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed with you for a week over the Holidays. It was cold, wet, snowy outside, but warm in many ways on the inside of our hotel. The breakfasts were well supplied. The location was great, close to everything. The staff was kind,attentive, helpful. I would highly recommend the Fairfield of Naperville. A special commendation to Lauren & Davon. Great... More 

Helpful?
Thank 711Guy
FFISNaperville, Guest Relations Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you so much for taking the time to review! We are so delighted to hear you had a great experience! Your feedback is greatly appreciated and we look forward to your next visit! Have a wonderful day. Erin More 

Eldon, Missouri
Level Contributor
3 reviews
5 of 5 stars Reviewed December 27, 2015

This hotel was great, we arrived on Christmas night. Everything very clean, service was excellent. The breakfast was very fresh, the pool was clean. The entire team was very friendly. I would reccomend to anyone wanting to stay.

Helpful?
Thank Michael L
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Michael, Thank you for letting future guests know about your stay with us. We work hard to provide a great experience for all our guests and I am happy to see that we did not disappoint. We look forward to seeing you again the next time you are in the Naperville area. Have a great day! Andrew More 

Hudsonville, Michigan
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 7, 2015

I wrote a review on this hotel a little over a year ago. It is nice to see they have kept the bar high for the competition! The staff is pleasant and attentive. This hotel is a smaller facility but offers quality rooms that are comfortable and quiet. For a quick bite to eat there is a Cracker Barrel across... More 

Helpful?
Thank Iamez1
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your review. I'm happy to see that the hotel has continued to live up to your expectations and more. We look forward to seeing you again! Have a great day, Andrew More 

1 review
5 of 5 stars Reviewed December 4, 2015

This Hotel is clean, well kept, quiet and has the most pleasant staff I have ever come across. The beds were very comfortable. The breakfast was great, everything was fresh and made well. I would not stay anyplace else in the Chicago area. This place cannot be beat in this price range. I have stayed at more expensive hotels and... More 

Helpful?
Thank David S
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Hello David, Thank you for your review and great comments! We appreciate your feedback and letting others know how we are performing. We look forward to your next trip to Naperville. Have a great day, Andrew More 

Aurora, Illinois
Level Contributor
111 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 18, 2015

I use this Fairfield often when associates are coming in from out of town. We meet there and someone may need to stay over night. The staff is always helpful and the quality of the facility is excellent, very clean and well kept. It is in a great location and has proven to be a place of value for our... More 

Helpful?
Thank Roger C
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Roger, Thank you for sharing your feedback with us. We work hard to provide an excellent experience for all our guests and I am happy to hear that we were able to live up to that for you. We look forward to seeing you again soon. Have a great day! Andrew More 

Hagerstown, Maryland
1 review
5 of 5 stars Reviewed October 13, 2015

Andrew, at the front desk was SOOO helpful the night we finished our marathon. We were celebrating with Giordano's pizza and he scored us plates, a knife to cut our pizza, and was able to keep our leftovers in the refridgerator before our 12 hour drive the next day. The rest of the front desk staff was also helpful in... More 

Helpful?
Thank Nathan S
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Nathan, Thank you for sending in your review and letting our future guests know about us. We are happy that you had a great time both at the marathon and at the hotel. We do our best to provide a great experience for our guests and I am happy to see that we did not disappoint. Hope the 12 hour... More 

Minneapolis, Minnesota
Level Contributor
251 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed October 1, 2015

I stayed here in April and came back- did not search for other hotels. This property has great service. When I checked in I asked if they sold yogurt in their market store. They did not, but the manager offered me a yogurt from the breakfast bar. It was the only thing I needed until breakfast. She also got me... More 

Helpful?
Thank Beth_sage
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Beth, Thank you for your review. We work hard to provide a great experience for our guests and I'm happy to hear that we did not disappoint! Hope your trip back was just as good and we look forward to your next visit. Have a great day! Andrew More 

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