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All 16 Naperville hotels

Fairfield Inn & Suites Chicago Naperville

2.5 of 5 Hotel   |   1820 Abriter Court, Naperville, IL 60563
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Ranked #5 of 16 Hotels in Naperville
Certificate of Excellence 2014
A recent review
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84 reviews from our community

Traveler rating
    39
    27
    12
    5
    1
See reviews for
29
11
2
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • German first
  • Spanish first
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English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

The staff was knowledgeable and quick field check in check out. The breakfast was hit or miss. I guess it depends on staff on a particular day. Patio was nice to visit outdoors. Air conditioned unit in lobby was not working. Room air was in good working order.

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your review. I'm happy to see that you had a great experience with us and that you found the staff to be knowledgeable and friendly. I apologize that the lobby was a little warm during your visit, but I'm glad you were able to enjoy the patio to visit. We look forward to seeing you... More

Washington DC, District of Columbia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Check in was easy and quick. Staff very friendly and helpful. Room was comfortable and clean. Breakfast over delivers. From fresh hot coffee to make your own waffle station. All the rolls, muffins, breads you could want. The scrambled eggs were constantly being refreshed, at least four times while I ate. Fresh fruit and cereals as well. Best Hotel Continental... More

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your review and nice comments! I'm happy to see that you had a great experience with us and that you found the staff and location to be very good. I will be posting your comments for my staff to see. We hope to see you again soon! Have a great day, Andrew More

Smithville, Missouri
2 reviews
5 of 5 stars Reviewed 1 week ago

We like hotels that are clean, quiet, comfortable with a friendly helpful staff and located in a nice area. This property meets all of our criteria. Very nice, well kept, the Jr. Suite is very comfortable. There was construction going on on the front of the building. We saw the scaffolding and we saw the workers when we arrived but... More

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you very much for your review and kind words! I'm so happy to hear that the construction did not bother you and we look forward to having a fresh new look to make your experience even better! Hope the trip home was just as good and we look forward to seeing you again soon. Have a great... More

Staten Island, New York
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I paid $85/night using my AAA discount. I was staying for 4 nights for a basketball tournament. I was traveling with my husband, 2 kids, a niece and my husband's family. We were able to get 2 adjoining rooms. We checked in late on a Thursday night. Apparently the hotel was fully booked so the roll-away beds we requested were... More

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your comments and review. I'm happy to see that the front desk was able to accommodate your needs for adjoining rooms and rollaway beds. We are currently adding staff for the weekend breakfast to ensure that any wait time for food is minimal if not eliminated. I'm sorry that your tub was draining slowly. We... More

Ojai, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent two nights there in late August on business. Clean rooms, helpful staff, adequate complimentary breakfast, reasonably fast wireless. Comfortable, new mattress, sheets, and pillows. Good value for the location and time of year. Well-run Fairfield.

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your kind words and review. We have now opened up our drive way to the several restaurants next door and we are looking forward to the new restaurant being opened soon. I'm glad to hear that you enjoyed your experience and we look forward to having you as our guest again soon! Have a great... More

Dixon, Illinois
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Easy check in & express check out. Staff very friendly. Gave us coupon certificate for Chicago Premium Outlet Mall in Aurora when we mentioned going. 3 story building with inside halls. We had a comfortable clean room that had recently been updated. Bathroom lighting could have been better. Breakfast had a great variety of hot and cold items including scrambled... More

Was this review helpful? Yes 1
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your kind review. I'm happy to see that your experience witht the staff was a great one. We look forward to seeing you again soon. We also have a shopping package that might be another way for you to save money at the mall! Thank you again, Andrew More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Typical Fairfield rooms and accommodations. Stayed here with adult children and 3 grandchildren. Near Wheaton College. Had 2 rooms with 2 queens in each. Wish they could have been connecting but only connecting are king/double. Breakfast was well stocked and as expected. Wish hotels would use real silverware. Hard to cut waffle with plastic. Guess have to stay at nicer... More

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for taking the time to share your experience. I'm happy to see that you found the hotel and staff to be what you were looking for and we look forward to seeing you again. Have a great day! Andrew More

Saint Charles, Missouri
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 5, 2014

I've stayed in this hotel before but it's been a couple of years, so it's age is showing. What's funny is they have updated the lobby, but obviously not the rooms. In fact, I remember the carpet was the same as the very first time I stayed in the hotel back in 2007. It smelled mildew and musty. The bed... More

Was this review helpful? Yes 1
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your feedback. I'm apologize that your experience with us was not as you or I would expect. Please do not hesitate to contact me if you have any other comments or concerns. Thank you again. Sincerley, Andrew More

1 review
5 of 5 stars Reviewed August 3, 2014

I was here for business and had a great stay at this property. Everything was super clean and the front desk staff was very helpful. I wanted to say thank you to Laura in housekeeping for noticing that my drink was empty. I had a new one waiting for me when I got back in for the day!

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Jennifer, Thank you for your wonderful comments! I will make sure to commend Laura for taking good care of our guests. I'm happy to hear that you had a great experience with us and we look forward to seeing you again. Andrew More

Nashville, Tennessee
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 30, 2014

Our family reunion was held at the Fairfield Inn & Suites in June of 2014. Patty Medrano provided exceptional service that went above and beyond. She was polite, courteous and extremely helpful in helping us navigate the city of Chicago. When a family member was unable to make an outing due to a physical ailment, she made sure breakfast was... More

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Missy, Thank you for your wonderful review! I will be sure to commend Patty for making your experience with us a great one. Hopefully your trip home was just as nice and we look forward to having you be our guest again. Have a great day! Andrew More

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Additional Information about Fairfield Inn & Suites Chicago Naperville

Address: 1820 Abriter Court, Naperville, IL 60563
Location: United States > Illinois > Naperville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago Naperville 2.5*
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Also Known As:
Fairfield Naperville
Fairfield Inn Naperville
Naperville Fairfield Inn

30 photos of this hotel

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