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All 16 Naperville hotels

Fairfield Inn & Suites Chicago Naperville

2.5 of 5 Hotel   |   1820 Abriter Court, Naperville, IL 60563
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Fairfield Inn & Suites Chicago Naperville
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80%
Ranked #5 of 16 hotels in Naperville
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
DriverEd48 Ottawa
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73 people have reviewed this hotel

Traveler rating
    34
    23
    10
    5
    1
See reviews for
23
9
2
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Ottawa
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed on the weekend and everything was good. Have nothing bad to say. Was some construction good on but didn't hurt anything. Room was good nothing that stood out. Had great waster pressure for the shower. Pool small but nice. Food for breakfast was good but busy when we went down so it went fast. Got in really late but... More

Was this review helpful? Yes 1
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for sharing your comments with us. We appreciate any feedback that we can get. I'm glad to hear that you found the staff to be great and accommodating, I will share your comments with all of them. I will be working to improve the rest of the experience and we look forward to having you be... More

Washington DC, District of Columbia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was your standard Fairfield Inn -- suburban location, nothing fancy, but clean and reliable. We were given the handicapped accessible room because they were booked solid for the weekend, so your mileage may vary, but we found a few design issues with the room that we weren't expecting. My wife found that there was no counter space in the... More

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for taking the time to review your experience with us. I'm sorry to hear that your experience with us was not great, and I will be using your feedback to improve this for all of my guests. Thank you again. Sincerely, Andrew More

Mokena, Illinois
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our family hasn't gotten together for thirty years because the family is so spread out. After deciding we couldn't afford to stay in the city of Chicago, we looked west and found the Fairfield Inn & Suites of Naperville. The accommodations were wonderful, everything was fresh and new. There is a patio that seats about 20 or 25, just outside... More

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guests, I'm so happy to hear that your family reunion was a great success and everyone enjoyed their experience here with us. We look forward to having you all back again for the next reunion! Than you for your kind words. More

Columbus, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had the occasion to send over 20 guests at one time to the hotel. Lee Clayton was amazing to work with.Very professional and helpful with all requests. All the guests commented on how clean the hotel was and friendly the staff was. Would definitely recommend this hotel to large groups or individuals. Great value for what you get. Will... More

Was this review helpful? Yes 2
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your wonderful comments and for taking the time to share them with us. We are pleased to hear that your experience was a great one and we look forward to having you be our guest again in the future. Have a great day! Andrew More

Ft Lauderdale
1 review
5 of 5 stars Reviewed June 17, 2014

This hotel was very clean! The first night we had an issue with a leaky toilet being to loud. They were very nice in upgrading and moving us to a better room. The breakfast is pretty good, I would say more then the average for hotels of this type. Overall we had a great stay and will go back when... More

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your review. I'm very happy to see that you had a great experience with us and that you were able to enjoy our breakfast as well. I hope the trip home was just as good and we look forward to having you be our guest again! Sincerely, Andrew More

Ann Arbor MI
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2014

The people staffing this property are truly aware of what customer service is all about... each and every one of them from the front desk staff (especially Andrew and Patty whom I looked forward to seeing and dealing with every time we came through the lobby) to the other support people in housekeeping and the breakfast area (especially Deborah who... More

Was this review helpful? Yes 1
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Millican Family, Thank you for your kind words and review! It was a pleasure to have you be our guests again and we look forward to having you back when next in Naperville. I'm pleased to hear that your experience with us was a great one and I will surely pass along your comments to all my staff, especially... More

Delta, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2014

The front desk people were amazing, especially Andrew!!! He helped us out in a very rough time. What ever we needed (even finding and printing me a map to find a branch of my bank). We had to extend our stay in IL and would not have even considered moving to a different hotel because of him and the staff... More

Was this review helpful? Yes 1
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Shelly, Thank you for your wonderful comments and review! We are glad that you are having a great experience here with us. As always, if there is anything we can do for you, please do not hesitate to ask. Sincerely, Andrew More

Dane County, Wisconsin
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 4, 2014

Front desk staffers were welcoming and reservation handled accurately. Even better, they weren't just stuck at the desk. They looked in on breakfast for restocking, trash, coffee, etc. And one staffer -- even in business suit -- immediately fixed handle on waffle iron when brought to his attention. This hands-on performance makes a big difference for guest service! King room... More

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Midwestern Woman, Thank you very much for your kind words and review! We are pleased to hear that you had a great experience with us. If in the Naperville area again we look forward to having you as our guest! Thank you again. Andrew More

Kentucky
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 26, 2014

Please do not book a room here and depend on it being there when you arrive. I booked a room well in advance and paid with Credit Card. When we arrived, My wife and I, they tried to give us a room that was not acceptable. We have stayed there many times when visiting our daughter and grandchildren in Naperville.... More

Was this review helpful? Yes 1
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, I'm sorry to hear that your experience with us was not a pleasant one. I apologize that we were unable to fulfill your requests, espescially when booked well in advance. Clearly, this was a mistake on our end and I will be discussing this with all of my staff to ensure it does not happen again. I thank... More

Kansas City, Missouri
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 9, 2014

The hotel staff is what makes this such a good find. Everyone from the desk clerk to the breakfast staff went above and beyond to make the stay enjoyable. Would definitely recommend this hotel for your stay when in the Naperville area.

Was this review helpful? Yes 1
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your review and your kind words. I have shared your comments with all my staff to let them know as well. We welcome you back any time you're in Naperville. Happy Mother's Day! More

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Additional Information about Fairfield Inn & Suites Chicago Naperville

Address: 1820 Abriter Court, Naperville, IL 60563
Phone Number:
Location: United States > Illinois > Naperville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago Naperville 2.5*
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Also Known As:
Fairfield Naperville
Fairfield Inn Naperville
Naperville Fairfield Inn

30 photos of this hotel

Management photos: Courtesy of the property manager

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Pool/beach area (2)
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Hotel & grounds (4)
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Other (11)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Naperville
Hotel Class
Number of rooms
105

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