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Fairfield Inn & Suites Chicago Naperville

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1820 Abriter Court, Naperville, IL 60563
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Fairfield Inn & Suites Chicago Naperville
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137 Reviews from our TripAdvisor Community

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Traveler rating
    60
    49
    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here on two separate occasions both to attend conferences nearby. Overall, good hotel in a hotel park near suburban shopping center (with restaurants). Comfortable beds and adjustable air conditioning (which is key to me because sometimes the ACs make the rooms too cold). Very nice front desk staff. After my first stay, I asked for a certain room my... More 

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your feedback. I'm happy to hear that the location worked out well for you and that the room was comfortable. We look forward to improving yor experience the next time you are visiting Naperville. Have a great day! Andrew More 

West Lafayette, Indiana
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything seemed to be updated/refreshed except the grout around the tub/shower tile. It was pretty grungy. Strange, because it's such a quick fix.The other weird thing was the wifi. I tried and tried to login with my iPad to simply check email and I kept getting booted off. I had a better signal on my phone WITHOUT signing into wifi.... More 

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your review. We appreciate your nice feedback and I will be sure to relay your comments to Lauren. I'm happy to see that you had a great experience with us and you were able to take advantage of the nearby restaurants. We look forward to seeing you again. Have a great day, Andrew More 

Hopkinsville, Kentucky
1 review
5 of 5 stars Reviewed 2 weeks ago

To extend my stay Patty was very helpful with a great smile on her face, people like her are a great asset for any business, if I have a hotel patty will be the first person I would hire with a raise, rest of the staff was also good, my stay was very pleasant. Would definitely stay here again and... More 

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your review and very nice comments! I will be sure to pass commend Patty for a job well done. I am happy to hear that you had a great experience with us and we look forward to seeing you again soon. Have a wonderful day! Andrew More 

Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in a double full room with family for a day. The place is good. I think the duty manager was Patty and she helped us with early check-in and also kept a package that was arriving for us. No fuss - just a simple phone call and they were very cordial and willing to help with the requests. The... More 

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your review. I'm happy to see that you had a great experience with the staff and the hotel. I will be sure to pass along your praises to Patty. I also wanted to apologize for the issues that you had and I will bring this to my housekeeping manager's attention. We look forward to your... More 

Minneapolis, Minnesota
Top Contributor
212 reviews 212 reviews
27 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location was perfect for me - no car, and just a mile from the office. So even though I had no car at night there were lots of choices for dinner very close. The room was very clean - even the sink drain which I find is often not scrubbed. The bed was very comfortable. The breakfast was typical... More 

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your review. I'm happy to hear thatr the area and all our restaurant choices worked out well for you. We will be having some more options coming and we look forward to your visit so you can try them out! Have a great day, Andrew More 

Washington, Illinois
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I found this hotel to be dated and a bit on the dirty side. It was nothing awful, but the bathroom walls had stains on them and the carpet in the room could use a good cleaning. It was fine for us because we were just staying one night so that we could catch a train to Chicago in the... More 

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your review. I apologize that you did not have a great experience with us. I will certainly be reviewing your comments with my housekeeping and engineering departments to ensure they are looking into these matters. Thank you again, Andrew More 

Skokie, IL
Contributor
18 reviews 18 reviews
17 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location; right next to a strip mall with great restaurants: White Chocolate Grill, Naf Naf, Maggiano's. Also close access to the highway. Room was a bit basic. No fridge in the rooms, but the guy at the front desk dragged one to my room upon request.

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Skokie Traveler, We are happy to hear that you had an great experience with us and that the choice of restaurants nearby was good for you. Unfortunately, not all our rooms come with a fridge, but I'm glad we were able to provide you with one of our extras. Have a great day! Andrew More 

1 review
2 of 5 stars Reviewed May 25, 2015

Do not stay in room 204! There was a musty, mildew smell in the room when we arrived. I informed the front seat clerk. He said he would have the cleaning person spray the room and place the ozone machine in the room. Did not help. The next morning when I requested to change rooms, we could change but I... More 

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for sharing your experience. I apologize that we were not able to correct the situation for you and I will be sure to bring this to the attention of both my engineering and housekeeping departments so that it is corrected for future use. We appreciate your feedback which allows us to better the hotel and experience... More 

Harper Woods, Michigan
1 review
5 of 5 stars Reviewed May 19, 2015

Customer service was the best! Dominique and Patty were great. Hotel in a great area with shopping and restaurants in walking distance. Clean common area and rooms. Free continental breakfast, delicious!

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your great review. We are very happy to hear that your experience with us was awesome! We appreciate your feedback and we look forward to your next visit to Naperville. Have a great day! Andrew More 

Chicago
Senior Contributor
47 reviews 47 reviews
34 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed May 9, 2015

This was a fairly standard hotel with comfortable beds, adequate breakfast and pleasant staff. It is set back a bit from the road and surrounded by other hotels so it can be hard to spot. And it's undergoing some remodeling and the cab had a hard time figuring out where to drop me off, as the main entrance appears to... More 

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your review and feedback. We have reviewed your comments and are working to ensure that your experience is not an ongoing one. I apologize that your experience with us was not a great one. We hope to have a chance to improve that for you. Sincerely, Andrew More 

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