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Fairfield Inn & Suites Chicago Naperville

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1820 Abriter Court, Naperville, IL 60563
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1 room 1 guest
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Fairfield Inn & Suites Chicago Naperville
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144 Reviews from our TripAdvisor Community

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Traveler rating
    61
    54
    22
    6
    1
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47
19
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46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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WINNIPEG
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean, quiet, fresh pillows and linens, comfortable bed, friendly staffs, ok pool, hot breakfast with fresh fruits, clean lobby. Wi-fi is average. It's a Marriott, so it is very good. Located in a quiet neighborhood.

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for sharing your experience. We work hard to provide a great experience for our guests. I'm happy to see that you were happy with the location and the cleanliness of the hotel. We look forward to your next visit to Naperville. Have a great day! Andrew More 

Des Moines, Iowa
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Great location with easy walking distance to restaurants. The kids LOVED the in-door pool, though disappointed to find out the POOL/WHIRLPOOL sign outside was not accurate--whirlpools were only available in suite rooms?! Another inconvenience was the lack of room amenities--no microwave, refrigerator, hairdryer? Thank goodness for the mini coffee maker :-) The breakfast was substantial and we greatly appreciated the... More 

Was this review helpful? Yes
Carrie L, General Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Valued Guest, I’m happy to hear that you were able to enjoy the pool, but saddened to hear that the hotel’s signage was misleading. I apologize for the disappointment that you felt upon realizing that the hotel doesn’t have a hot tub. The hotel has looked into replacing the signage, to indicate a pool only. I’m hopeful that you... More 

Saline, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 18, 2015

The staff here was excellent - they went above and beyond what we expected. We were expecting a fridge (which it turns out are only in the suites) and they went and got us one for free. We really appreciated their service. There was only one negative - the beds were a bit saggy.

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your review and feedback. I will be sure to commend Lauren on a job well done! We look forward to seeing you again soon. Have a great day, Andrew More 

Grand Junction, Colorado
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed July 11, 2015

The manager checked me in and it was so quick and easy I couldn't believe it! He was there again the next morning making sure the breakfast buffet was going well...and he made sure the printer was hooked up in the business center so I could print a map! My room was clean and nicely decorated, the bedspreads were so... More 

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your review and feedback. We are very pleased that you had a great time during your visit and we look forward to your next. I will be sure to pass your feedback to my staff. Thank you again and have a great day! Andrew More 

St. Petersburg, Florida
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 7, 2015

Located in a convenient area of Naperville. I was welcomed by a friendly staff who were competent. They gave me a nice roomy room which was very clean. If you looking for a very nice hotel in Naperville this is it. The complimentary breakfast was quite good.. I had an enjoyable time and would stay there again.

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Jack, Thank you for your review. We are pleased to hear that the staff was friendly and knowledgeable and that your room was clean and comfortable. We certainly look forward to your next trip to Naperville. Have a great day! Andrew More 

Cedar Rapids, Iowa
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 6, 2015 via mobile

We stayed here for three nights when we were in town last weekend. The staff was friendly, the rooms were nice and updated and we had a great stay. The breakfast was a great deal and really was a nice spread. Belgian waffles, eggs, sausage, ham along with muffins, cereal etc. The only negative would be the pool was not... More 

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guests, Thank you for your review. We are happy to hear that you had an enjoyable experience with us and that the room and staff were to your satisfaction. We look forward to your next visit. Have a great day! Andrew More 

Chicago, Illinois
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 28, 2015

Stayed here on two separate occasions both to attend conferences nearby. Overall, good hotel in a hotel park near suburban shopping center (with restaurants). Comfortable beds and adjustable air conditioning (which is key to me because sometimes the ACs make the rooms too cold). Very nice front desk staff. After my first stay, I asked for a certain room my... More 

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your feedback. I'm happy to hear that the location worked out well for you and that the room was comfortable. We look forward to improving yor experience the next time you are visiting Naperville. Have a great day! Andrew More 

West Lafayette, Indiana
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 24, 2015

Everything seemed to be updated/refreshed except the grout around the tub/shower tile. It was pretty grungy. Strange, because it's such a quick fix.The other weird thing was the wifi. I tried and tried to login with my iPad to simply check email and I kept getting booted off. I had a better signal on my phone WITHOUT signing into wifi.... More 

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your review. We appreciate your nice feedback and I will be sure to relay your comments to Lauren. I'm happy to see that you had a great experience with us and you were able to take advantage of the nearby restaurants. We look forward to seeing you again. Have a great day, Andrew More 

Hopkinsville, Kentucky
1 review
5 of 5 stars Reviewed June 15, 2015

To extend my stay Patty was very helpful with a great smile on her face, people like her are a great asset for any business, if I have a hotel patty will be the first person I would hire with a raise, rest of the staff was also good, my stay was very pleasant. Would definitely stay here again and... More 

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your review and very nice comments! I will be sure to pass commend Patty for a job well done. I am happy to hear that you had a great experience with us and we look forward to seeing you again soon. Have a wonderful day! Andrew More 

Boston, Massachusetts
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 14, 2015

Stayed in a double full room with family for a day. The place is good. I think the duty manager was Patty and she helped us with early check-in and also kept a package that was arriving for us. No fuss - just a simple phone call and they were very cordial and willing to help with the requests. The... More 

Was this review helpful? Yes
FFISNaperville, Manager at Fairfield Inn & Suites Chicago Naperville, responded to this review

Dear Guest, Thank you for your review. I'm happy to see that you had a great experience with the staff and the hotel. I will be sure to pass along your praises to Patty. I also wanted to apologize for the issues that you had and I will bring this to my housekeeping manager's attention. We look forward to your... More 

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