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TownePlace Suites Chicago Naperville

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1843 W. Diehl Rd., Naperville, IL 60563
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TownePlace Suites Chicago Naperville
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35 Reviews from our TripAdvisor Community

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Traveler rating
    11
    17
    5
    0
    2
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13
1
2
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (35)
  • Mar-May only
    (8)
  • Jun-Aug only
    (4)
  • Sep-Nov only
    (15)
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    (8)
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Simi Valley, California
1 review
1 of 5 stars Reviewed May 15, 2015

Hotel Supervisor, ASHLEY was extremely rude! I had to take 30 minutes of a very busy day to dispute a $6.00 "market frozen food" charge that mysteriously appeared on my bill. The six dollars was not worth my time to call but it was a matter of principle. Ashley seem pretty pleased after I calmly expressed my dissatisfaction with her... More 

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TMIHospitality, Manager at TownePlace Suites Chicago Naperville, responded to this review

Dear Rick C, Thank you for reviewing your recent stay at the TownePlace Suites Chicago Naperville. I want to sincerely apologize for the issues you experienced with our staff. I want to assure you I have discussed this with our front desk staff to ensure situations like yours don’t occur again in the future. I hope you will allow us... More 

Branford, Connecticut
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 17, 2015 via mobile

I stayed here for five weeks and had a great stay. The hotel was undergoing some renovations during that time but the staff was very helpful and very accommodating and I hardly noticed when I was in my room. The room was very clean and comfortable and I would highly recommend anyone to stay here no matter long term or... More 

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Nashville
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed July 23, 2014

Overall this hotel was nice. The best thing about the hotel is the staff was very friendly. Especially Younas, he was friendly and very informative! The second best thing was the breakfast buffet. There was a nice amount of options, and plenty of seating. The room was spacious and clean, for the most part. There was a ring around the... More 

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TMIHospitality, Manager at TownePlace Suites Chicago Naperville, responded to this review

Dear M V, Thank you for your review of the TownePlace Suites Chicago Naperville. I'm glad to hear that you enjoyed our friendly staff, complimentary breakfast and spacious suites. Please accept my apologies for your tub not being properly cleaned. I will address this with my housekeeping staff to ensure any deficiencies are corrected. We hope you will allow us... More 

New Delhi, India
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 12, 2014

It is a nice hotel with kitchen for long stays. I was there for 3 weeks. Very convenient as my offic e was just couple of miles away. There are shopping places restaurant etc nearby. There are factory outlets about 3 miles away for good shopping opportunity. Very courteous hotel staff. Free breakfast included in fare. Has a tiny Gym... More 

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Northfield, Illinois
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed February 19, 2014

We chose two bedroom suite and it was perfect for six of us. Each suite with its own bathrooms and separate temp controls. Hotel was clean overall, but they seemed to have some moisture issues. Pool was great. In fact it was the only one I found with a hot spa around Naperville area. Though the bleach smell was quite... More 

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Stockholm
Level Contributor
80 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed February 11, 2014

We stayed at this hotel for a week and we liked it very much. We had a large one bedroom suite with two queen size beds. The hotel was very clean and well maintained. The staff was friendly and helpful and the breakfast (included in the rate) was OK. There was a little exercise room and also guest laundry facilities.... More 

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Adams, Massachusetts
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 14, 2014

I have stayed in this hotel several times over the years. This time, it seemed like things weren't quite as kept up as they usually are. The staff was excellent, as always. The hotel is clean, comfortable, and a nice place to stay. I stay here for several weeks at a time for work. The kitchen is small, so it... More 

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Georgetown, Texas
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 28, 2013

We stayed in a two bedroom suite for a four day visit with family in the Naperville area. Room was very nice with enough room to be comfortable for a long stay. The kitchen was well stocked with dishes and cooking items. Only problem was a noisy refrigerator. Since we were there during the winter the pond was cover with... More 

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Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 16, 2013 via mobile

I stayed there twice for two weeks on a business trip. Rooms are spacious, clean and comfortable. Staff is very friendly and helpful. Shopping and restaurants are close by. The only downside from my pov is the breakfast, which is pretty dull and disappointing. Other than that I totally recommend this hotel.

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Rishon Lezion
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 15, 2013

I had a two weeks stay at Napperville for business. Wonderful hotel, very relaxing. Located near State rt 59 and I-88. Large rooms and very good breakfast. The staff are very nice, i would mention Dania as the nicest person I met in Naperville!. Keep the momentum. I'll defently return to this hotel in the future

Was this review helpful? Yes 2
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