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Country Inn & Suites By Carlson, Naperville, IL

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1837 Centre Point Circle, Naperville, IL 60563
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Country Inn & Suites By Carlson, Naperville, IL
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288 Reviews from our TripAdvisor Community

Traveler rating
    162
    82
    20
    19
    5
See reviews for
116
38
11
78
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (288)
  • Mar-May only
    (67)
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There are newer reviews for Country Inn & Suites By Carlson, Naperville, IL
See the most recent reviews
Rockford, Illinois
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 28, 2014

Unfortunately we stayed at this motel when there were tournaments going on and it was booked with a lot of kids being there. The staff was courteous and very accommodating. We realize with that many kids, etc. being there it is hard to keep peace but from our point of view the supervisors/chaperones should have done a better job of... More 

Was this review helpful? Yes 1
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, IL, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay. We apologize for any inconveniences you experienced as a result of our full house, and listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Thank you so much for your business. Please reach out... More 

Sheboygan, Wisconsin, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 21, 2014

Lauren Johnston and the entire staff were great. We had two hockey teams with 30 boys 7-11 year old staying here. We know it is up to us parents to keep our kids inline. not the hotels. They handled our chaos very well. This hotel was the classiest hotel I have ever stayed at for hockey. The name and team... More 

Was this review helpful? Yes 1
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, IL, responded to this review

Hello Joe! Thank you so very much for taking the time to write about your experience. Your recognition of our staff and services, as well as your commitment to recommend our hotel to other teams, tells us that our ongoing effort to ensure each and every one of our guests feels special is working. We strive to understand the specific... More 

Bronxville, New York, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 20, 2014

The front desk staff was very courteous and helpful during our entire stay. Mike in particular at the front desk, was very accommodating, courteous, professional and saw to our every needs. The breakfast was very good and substantial. We particularly liked the 'real' tableware and china. We travel extensively and have never encountered 'real' table service and we've stayed at... More 

Was this review helpful? Yes 1
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, IL, responded to this review

Dear Paul K - Isn't it funny how the little things can mean so much? We are delighted you enjoyed your stay with us, and appreciate your very kind comments regarding our staff, our services and amenities, and our tableware! We understand the importance of feeling "at home" when you travel, and are so pleased to know that our efforts... More 

Naperville, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2014

We spent the night here while our wood floors were being resurfaced. There are number of hotels in this area of Naperville. I felt like this was a little oasis. Very nice room, quiet hotel, nice staff, decent rate, good breakfast. I travel a fair amount and am so sick of bigger name hotels with their tired, bare bones rooms,... More 

Was this review helpful? Yes 1
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, IL, responded to this review

Thank you, Catherine B, for your lovely review of your recent stay. We are delighted we were able to provide a comfortable "oasis" for your family, and will look forward to welcoming your family visiting for graduation. PS: Hope your floors turned out great! Please friend us on Facebook! More 

Victorville, California
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 28, 2014

We return to this area several times per year to see our grandchildren and one of our highlights is a hotel stay and an all day pool visit for some special moments with these precious kids. We check in specifically on Friday night to attend a Gala event then picked our grandchildren up only to enter and Ice Cold pool.... More 

Was this review helpful? Yes 2
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, IL, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay, and take the time to listen to your constructive comments so we can continually improve our services. We regret your getaway with your grandchildren was not as anticipated, and hope for another opportunity to exceed your expectations. More 

IL
Contributor
14 reviews 14 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 19, 2014

We have stayed here 2 times with our toddler & has worked out perfectly for us as a place to stay the night before going to the Shedd Aquarium. We go to the outlets in Aurora & the children's museum in Naperville so plenty to do in town and only 40 min. to Chicago. Yes the decor is outdated &... More 

Was this review helpful? Yes 1
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, IL, responded to this review

A returning guest is our greatest compliment, and we are so happy you have found our hotel to be the perfect location that allows easy access to all of the great attractions in and around the Naperville area. We take your comments very seriously, and will be sure to share them with our team in our ongoing effort to ensure... More 

ORD
Top Contributor
89 reviews 89 reviews
23 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed April 15, 2014

Easily one of the best Country Inns I've stayed in. Pool table, outdoor enclosed courtyard, meeting rooms, a bar, big TVs, BIG breakfast(much greater selection than typical Country Inns), clean carpet throughout. Room was kept nice in appearance and clean. Property is located off the main drag in corp center area, so quite peaceful, especially on a weekend. Great stay,... More 

Was this review helpful? Yes 1
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, IL, responded to this review

We are so delighted that you enjoyed your stay with us, and that you found our location to be a good fit for your needs. We pride ourselves in going above and beyond to make each and every one of our guests feel at home, and will be sure to share your kind comments with our team. We appreciate your... More 

Hanover, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 31, 2014

Although this hotel is off the main rd it really is a gem. The staff is VERY eager to help in any way possible. Hotel is clean and well kept. We were there with a group of people and they allowed us to eat in the breakfast area. They brought us plates, napkins, cups and ice. The breakfast was very... More 

Was this review helpful? Yes 1
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, IL, responded to this review

Hello Marcie3303! It is nice to read such terrific comments about your recent visit, and we appreciate you for sharing your experience. We are delighted you enjoyed your stay, and hope to have the opportunity of welcoming you and your family again very soon. Best wishes to you! More 

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 26, 2014

We recently booked this hotel as the group hotel for our daughter wedding guests. They were so accomodating and the rooms were very nice. The lounge area in the lobby was perfect for everyone to get together after the reception and we utilized it until 3:30 in the morning. The breakfast the next morning was a nice treat. Not "restaurant"... More 

Was this review helpful? Yes 1
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, IL, responded to this review

Hello Toocansam! Congratulations on your daughter's wedding, and thank you so much for inviting our hotel to be a part of such a special occasion! We loved having you and your friends and family as our guests, and appreciate your compliments to our team and our hospitality. We hope to see you again -- perhaps for a first anniversary celebration! More 

Lawrence
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2014

Everyone here was ready to do whatever needed to insure our stay was complete. I do want to single out Catie for taking time and finding a way to solve the questions raised by a family here for the first time. Special thanks also to Lisa for getting us to our train on short notice. All the staff was great... More 

Was this review helpful? Yes 1
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