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Country Inn & Suites Naperville

2.5 of 5 1837 Centre Point Circle, Naperville, IL 60563
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Country Inn & Suites Naperville
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Country Inn & Suites Naperville
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261 reviews from our community

Traveler rating
    145
    75
    19
    17
    5
See reviews for
103
35
10
72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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There are newer reviews for Country Inn & Suites Naperville
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chicago
Top Contributor
91 reviews 91 reviews
27 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed January 13, 2014 via mobile

We are locals that had a wedding reception at the Danada house down the road, this was our hotel that provide the bridal suite, early arrival for the wedding party, shuttle service for the party and guests, return shuttle service and bar service and pizzas till 2am!! Oh and a very nice breakfast buffet the next morning. Perfect!!!!!!!!!!!!

Was this review helpful? Yes 1
Sandra W, General Manager at Country Inn & Suites Naperville, responded to this review

Dear Valued Guest, We were delighted to read your wonderful comments, and appreciate you for taking the time to share your experience. We take extreme pride in our efforts to provide only the utmost in customer service to all of our guests, and continuously strive to exceed expectations. We are so happy our many amenities, from our shuttle service, to... More 

Minneapolis
Senior Contributor
49 reviews 49 reviews
34 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 26, 2013

I'm a little shocked by all the negative reviews! We just checked out from a 5 night stay and had absolutely no issues during our stay. The lobby is very spacious and there is a large living room gathering area immediately off the lobby. Huge screen TV, pool table, fireplace, couches and a small bar area. Also right off the... More 

Was this review helpful? Yes 1
Sandra W, General Manager at Country Inn & Suites Naperville, responded to this review

Hello jworm23! Thank you for your kind feedback, and for taking the time to write about your recent experience. We take extreme pride in our efforts to provide a warm and welcoming atmosphere in which our guests can relax and feel at home, and are delighted to read that you enjoyed our spacious lobby area and our scrumptious breakfast buffet.... More 

Carol Stream, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 7, 2013

the front desk guy had no idea what he was doing. the pool was out of order (and the sign looked like it had been up for ages) the door frame to the room looked like it was growing mold and missing paint. the bed had hair on it under the blanket. the actual room is just.. depressing looking. top... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Sandra W, General Manager at Country Inn & Suites Naperville, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay, and appreciate you taking the time to share your experience. Your comments are valued and will, of course, be shared with our team and used in consideration of both immediate and future improvements. To discuss your stay further, please contact the hotel directly, and ask... More 

pennsylvania
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 6, 2013

We stayed for 3 nights for my nephew's hockey tournament. There were 2 hockey teams staying there with a lot of 9-11 year old boys running all around. Instead of being annoyed, the hotel staff was very supportive and accommodating. They had complimentary water bottles and chips out for the teams when they returned from games. The lobby was a... More 

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Sandra W, General Manager at Country Inn & Suites Naperville, responded to this review

What a wonderful review of your recent stay with us - thank you so much for taking the time to share your experience. We are delighted you found our accommodations to fit all of your needs, and so appreciative of your recognition of our efforts to make our hockey teams (and all of our guests) feel extra special! We will... More 

Minneapolis, Minnesota
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 19, 2013

The lobby area is lovely with the fireplace and bar area. The decor is older but not really out of date. The hotel is clean and the staff is friendly. There was a line when I checked in but the gal at the desk handled it well. I did try to use the dining delivery option that was in their... More 

Was this review helpful? Yes 1
Sandra W, General Manager at Country Inn & Suites Naperville, responded to this review

Hello Steve M, Thank you so much for taking the time to write about your recent visit to our hotel. We appreciate your comments, and are very happy to hear you enjoyed your stay. We were, however, disappointed to hear about your negative room service experience; your comments have been passed along to the appropriate contacts in hopes of avoiding... More 

Minneapolis, Minnesota
Top Contributor
180 reviews 180 reviews
24 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed November 7, 2013 via mobile

Tired looking room with vanity and shower at very odd heights. The bed looked lumpy and I surprised it was comfortable at all. The bathroom had mildewy and rusty areas, including big cracks in the tiles. The staff were friendly. The breakfast was stale tasting, but at least they had a natural yogurt as a choice. If my company did... More 

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Sandra W, General Manager at Country Inn & Suites Naperville, responded to this review

Dear Beth_sage, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room, and we will be sure to discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. It is our goal to provide... More 

San Mateo, California
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed November 1, 2013

The room is gross, the floor has not been vacuumed (apparent due to a clump of hair on the floor). Tried to switch rooms but they said they are full. I think I'm going to leave the hotel tomorrow there is no way they can fix all of the issues. I'm sure the other rooms have the same problem. The... More 

Was this review helpful? Yes
Sandra W, General Manager at Country Inn & Suites Naperville, responded to this review

Thank you for reaching out and writing your review. I am sorry you were not satisfied with the accommodations of your room upon check-in, and truly appreciate you allowing me the opportunity to visit with you, and to take appropriate action to remedy some of your concerns. Your experience was definitely a deviation from the level of superior service we... More 

Minneapolis, Minnesota
Contributor
11 reviews 11 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 16, 2013

The House keeping did not vacuum the room most days (and possible all until I called them on it!). One day they did not take the garbage out, and it was a full can, not able to be missed - yes, really, very literally! One day I came back to the room to find that my floss, which had apparently... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Sandra W, General Manager at Country Inn & Suites Naperville, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room, and found the business center to be improperly equipped. We will discuss your concerns with our staff to ensure the business center and all guest rooms are up to Country Inns and Suites by Carlson standards. If you... More 

Newark, IL
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2013

We choose this hotel for our wedding guests to stay at because it was close to the reception site and because it offers so much at an affordable rate. They have a great shuttle service, a wonderful breakfast buffet, a gorgeous courtyard and lounge area. We also used the meeting rooms which were a great place for our families meet... More 

Was this review helpful? Yes 1
Sandra W, General Manager at Country Inn & Suites Naperville, responded to this review

Hello Patricia B.! We were delighted to read about your recent experience at our hotel, and so happy that you and your guests had a great time while in town for such a special event. We are very proud of our accommodations and special amenities, and absolutely love to hear when we have exceeded a guest's expectations. We will look... More 

Peoria, Illinois
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 16, 2013

Have stayed in most if not all the hotels in the area as it is near family & Country Inn & Suites in Naperville is one of the better ones. Location is good near highways & great restaurants along with great shopping. The breakfast is very complete with many good choices. There is a bar & pizzas can be ordered... More 

Was this review helpful? Yes
Sandra W, General Manager at Country Inn & Suites Naperville, responded to this review

Hello Sunny116066! We were delighted to read that you enjoyed your stay, and very much appreciate you taking the time to share such nice comments about our amenities, and our easy accessibilty to great shopping and restaurants. Next time you visit, be sure to check out the Room Service menu that can be found in the Guest Directory of each... More 

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Additional Information about Country Inn & Suites Naperville

Address: 1837 Centre Point Circle, Naperville, IL 60563
Phone Number:
Location: United States > Illinois > Naperville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Naperville 2.5*
Number of rooms: 143
Reservation Options:
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Also Known As:
Country Inn & Suites Naperville Hotel Naperville
Country Inn And Suites Naperville
Country Inn Naperville
Naperville Country Inn
Hotel Style:
#2 Romantic Hotel in Naperville
#3 Business Hotel in Naperville
#3 Family Hotel in Naperville

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