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Country Inn & Suites By Carlson, Naperville

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1837 Centre Point Circle, Naperville, IL 60563
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1 room 1 guest
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Country Inn & Suites By Carlson, Naperville
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332 Reviews from our TripAdvisor Community

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Traveler rating
    182
    88
    28
    28
    6
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138
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88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (332)
  • Mar-May only
    (67)
  • Jun-Aug only
    (129)
  • Sep-Nov only
    (77)
  • Dec-Feb only
    (59)
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Surprise, Arizona
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at this hotel every summer for the past few years. The staff always goes above and beyond to make us feel welcome. Maribel, head of housekeeping, always makes sure the rooms are clean & anything you need she will make sure it happens. Sandra, Brian, Lauren & Lisa always are helpful and very friendly. We are from... More 

Was this review helpful? Yes
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this review

Dear Pam P, we hope it goes without saying how very much we value your friendship and your loyalty to our hotel. It is always a pleasure to welcome old friends, and we count you among our very best. Thank you so much for your acknowledgement of our staff, and our commitment to do whatever we can to ensure each... More 

pcmclain
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Overall the hotel is large and comfortable. It was full the weekend we were there and it showed. You could not connect to the internet at all. The rooms need updating, the bedding and towels need updating , but it was clean. The rate was decent.

Was this review helpful? Yes
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this review

Dear pcmclain, It was a pleasure to have you and your fellow wedding attendees as our guests, and we hope you enjoyed the weekend of festivities. We are sorry you found it difficult to access the internet, and appreciate you sharing this information as well as your other thoughts regarding your accommodations. We value your input and appreciate your business,... More 

Springfield, Missouri
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed one night traveling. Wasn't horrible or anything, just not super impressive. Breakfast was very poor. I'd call it almost bacon, some sad replica of gravy, and some kind of cheap imitation eggs. Biscuits and juice were the best part. Didn't try the make your own waffles. As to the room, not bad. But the shower was apparently made for... More 

Was this review helpful? Yes
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this review

Thank you, Scott C, for your business and for taking the time to share your comments. We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that a variety of items are available for all of our guests. Your review gives us the opportunity... More 

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