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BEST WESTERN Naperville Inn

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1617 N Naperville Wheaton Rd, Naperville, IL 60563-1524
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BEST WESTERN Naperville Inn
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268 Reviews from our TripAdvisor Community

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Traveler rating
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    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (268)
  • Mar-May only
    (73)
  • Jun-Aug only
    (93)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (37)
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Lincoln, United States
1 review
5 of 5 stars Reviewed 1 week ago

We had a very plesent stay. The Hotel staff is friendly and happy. The hotel is a short drive to the train station. Which is then an hour ride to Chicago. I would recommend using the train instead of driving into Chicago. Once in Chicago pick up a daily CTA pass. Then you can hope on and off the subway.

Review collected in partnership with Best Western

Was this review helpful? Yes
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for offering the great advice to our future guests! Yes, the train is very close and then the ride into the City not long. Your suggestion of a CTA Pass was a good one. Staying here you have the lovely atmosphere of the River Walk in downtown Naperville as well as the short train ride into downtown Chicago! More 

Santa Fe, New Mexico
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent Jacuzzi rooms. I am a member of Best Western and with platinum status I get free upgrades when available. I choose Best Western because I know the beds are consistently comfortable, and they often have jacuzzi rooms at their hotels. The points add up to free rooms, and they have great promotions.

Review collected in partnership with Best Western

Was this review helpful? Yes
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

THANK YOU! For your enthusiasm for our hotel and for the Best Western brand as well! We aim to provide every guest the experience that you have so they feel as good as you do while they are here! More 

Near Chicago
Level Contributor
111 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Our experience with Best Westerns is usually pretty good, and we feel we get more than what we expected. This hotel wasn't bad, but I'd say it was what we expected. A bit noisy (avoid room 110, next to the exercise room) but otherwise ok. The breakfast is what you typically get. The room was clean and I appreciated a... More 

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Joy P, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

We appreciate you giving your feedback about your recent experience in our hotel. We can't thank you enough for sharing the ways that we were able to impress you and the ways that we can continue to improve upon our service. We hope you will return to be even more impressed during your next visit. More 

Olney, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We spent 2 nights here. Had a king rm. The bed was very comfortable (and I am very picky). Breakfast was ok but just about everything was packaged (including the egg sandwich)...but it did the trick. Great price!

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Joy P, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are glad your stay was comfortable and we can't wait to give you another five star experience! More 

Orlando, Fl
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed 6 nights at the Best Western while on a family business trip. The staff was helpful, friendly, and knowledgeable. The location was great to downtown, many restaurants in the vicinity and easy to move from place to place. Standard morning breakfast fare, the staff kept the area very clean. The king room had a micro and fridge, spacious. The... More 

Was this review helpful? Yes 1
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for your kind review and mentioning how close we are to both downtown Naperville and downtown Chicago! There are plenty of things to go and places to see so close to our conveniently located hotel. More 

Marquette
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The BW was the perfect place for our 50th anniversary party! Every staff member went out of the way to make our stay memorable. We especially appreciated the use of the breakfast room to gather with friends and family. Rooms, breakfast and location were perfect! Stay there and enjoy!

Review collected in partnership with Best Western

Was this review helpful? Yes
Joy P, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Thank you so much for taking the time to share this five star experience with our management, staff, and future guests. I'm so glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same enjoyable stay during your next visit! More 

Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here based on the reviews. Upon driving up I was a bit hesitant because the exterior had a Motel Sixish appearance, probably the outdoor entrances. Once inside the impression changed. The two girls at the desk were very nice and interior appearance of the building was nice. My room was in the second floor. The hallway was decorated... More 

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Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for your thorough review! I am glad that we exceeded your expectations. That is always our goal! More 

Tulsa, Oklahoma
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The property is a little older, but the rooms are nice. My only complaint - I was going to view a video (from the USATF Youth Nationals meet in Lisle) on their computer and it needed a newer version of Flash Player and the lady at the desk did not really have any concern of helping make this happen. She... More 

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Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank you for taking the time to write a review. I am sincerely sorry that you did not get the help you needed with the flash drive. I am so happy that you will return and stay with us again. I always think that return guests are great because that means they enjoyed the service. We look forward to your... More 

Keithville, Louisiana
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed at this hotel for 4 years now on an annual trip to the Chicago area. Each time it has met my expectations. The staff, especially Mario, are friendly and courteous and go the extra mile to meet any special requests of mine. They were even able to juggle my room reservation to accommodate me when I showed up... More 

Was this review helpful? Yes
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for your kind review! We appreciate your kind words for Mario. We are so pleased with our entire staff that works so hard to provide our guests with the wonderful customer service that we are known for! Repeat guests are always on honor to serve, because it tells us that we are providing excellent service! Thank You very... More 

Johnston
2 reviews
3 of 5 stars Reviewed 3 weeks ago

I have stayed in this hotel many times in the past, however this was my worst trip. The cleanliness of the room and specifically the A/C was so bad that it could not cool the room. Hotel location was fine for my business at the local college, but I will seek another hotel to use for my trips if the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Mr. J., we are so sorry for your experience. We value all of our customers, and certainly the repeat customers that enjoyed our hotel previously. I did respond to your concerns to your private email. Please reach out to me at any time as I am here to make things right for you. We appreciate you and are very sorry... More 

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