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BEST WESTERN Naperville Inn

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1617 N Naperville Wheaton Rd, Naperville, IL 60563-1524
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BEST WESTERN Naperville Inn
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BEST WESTERN Naperville Inn
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230 reviews from our community

Traveler rating
    110
    68
    28
    16
    8
See reviews for
55
47
24
71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Front desk staff very friendly and helpful, particularly Mario. Hotel is conveniently located near highway (I-88). Plenty of restaurant options nearby. Free breakfast options are OK. Overall nice experience and recommended.

Was this review helpful? Yes
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for taking the time to post a review. I am so pleased to hear that you received the great hospitality that we have come to be known for. We are very happy that your stay was so pleasant and that you found the close location to the highway as well as all the area restaurants very convenient for... More 

North Ridgeville, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is a great place to stay, staff is excellent, friendly, and responsive. The room was comfortable with a fridge and micro, the place was clean, and it is conveniently located. We needed a place to work, and the staff helped set us in the breakfast area after breakfast was over. The table had outlets in it to help us... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank you Mark, for your review. We recently renovated our Breakfast Café and we are noticing that there is a lot more business taking place in it! The outlets we were installed to make working in the area easier and I am so happy that you found that convenient. We look forward to your next stay at the Best Western,... More 

Hong Kong
1 review
3 of 5 stars Reviewed 5 days ago NEW

The hotel was run down and way out of the city limits, but access to the highway going east was great! Initially I was concerned about safety because of the area, but the staff and amenities were good.

Review collected in partnership with Best Western

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 weeks ago

From check in to check out, I was amazed by the friendlyness of the staff and the way they went out of their way to make our hotel stay comfortable. I was quite happy with the cleanliness and the range of services offered.

Review collected in partnership with Best Western

Was this review helpful? Yes
Joy P, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Thank you so much for your five star rating and acknowledging the efforts of our staff to make you feel comfortable and at home and our high standards of cleanliness and hospitality. I am thrilled to hear that we exceeded your expectations and we look forward to seeing you again for another five star experience! More 

St. Louie
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I usually stay at Holiday Inn & Hampton Inn's... so this was definitely a step down. However, the room was clean and perfectly fine... everything's is just a bit cheaper (bed, pillows, soap, etc.). The hotel looks dated but not horrible. The worst part is the breakfast. The selections are not good... and if you want something half healthy, good... More 

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Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for leaving a review. We are normally known for our great hospitality and cleanliness. Your review will be helpful with our breakfast. In November 2014 we completed a beautiful renovatioof our breakfast cafe. We are currently in the process of revamping our menu. We will be adding the larger selection of hot menu items that you see at... More 

Ypsilanti, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff at check-in was very friendly and helped with directions to shopping and restaurants.Breakfast attendant was helpful with pointing out where things were and help carrying things to the table.

Review collected in partnership with Best Western

Was this review helpful? Yes
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for your review of the Best Western Naperville Inn. We are known for our hospitality and assistance to all of our guests. I am so glad to hear that you experienced that with directions from our front desk and with the helpfulness of the breakfast attendant. We hope you will be back soon! More 

Ottawa, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

A number of us flew in for a week of meetings and stayed at this property. The rooms were clean and well kept. The staff at the front desk were always courteous and very helpful. Because the rooms are heated with a wall unit/heat pump, the sound of it going on and off at night could be an issue, but... More 

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Joy P, Manager at BEST WESTERN Naperville Inn, responded to this review

Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay at our hotel. Thank you so much for your compliments, rating and review of our amenities, breakfast, and high housekeeping and hospitality standards. I am so pleased to hear that on the whole you enjoyed your stay! I assure you that... More 

Illinois
1 review
4 of 5 stars Reviewed February 13, 2015

the room was very clean.....staff is pleasant.....the only down side is maintenance to the a/c-heating unit was needed....if they clean the heating units more often, it would be 5 stars.......I have stayed at this bestwestern before and would in the future.

Review collected in partnership with Best Western

Was this review helpful? Yes
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You Dee for posting a review and for your kind words. We looked into the room you had been in and left a note for the maintenance man to take care of the AC/Heating Unit. hank you for letting us know and we look forward to seeing you on your next visit! More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 31, 2015 via mobile

My Wife and I spend 2 days in the area here, we had great experience in Naperville and Chicago. The staff were great and helpful. The room and bed were clean. The hotel is close to all amenities and about 45mins to downtown Chicago.

Was this review helpful? Yes
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for leaving a review of our hotel We are happy to have provided great hospitality to you and your wife. Yes it s very convenient for our guests to get to downtown Chicago from our hotel. We are only 2 miles from the Metra Train Station if people prefer the train to driving. We look forward to seeing... More 

Lodi, Ohio
Contributor
15 reviews 15 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 29, 2015

I stayed here recently over a weekend. I was in an outside entry ground floor. Room was clean, breakfast was good, as was the price for the stay. No problems with noise or parking. Friendly staff that were helpful and supplied extra towels when i needed them.

Was this review helpful? Yes
Joy P, Manager at BEST WESTERN Naperville Inn, responded to this review

It is wonderful to hear that you enjoyed your stay with us. It is wonderful to hear of the great impression we made with our amenities and services. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. More 

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