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All 16 Naperville hotels

BEST WESTERN Naperville Inn

2.0 of 5 Motel   |   1617 N Naperville Wheaton Rd, Naperville, IL 60563-1524
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78%
Ranked #7 of 16 Hotels in Naperville
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 2 days ago
valerie b Fairfax, Virginia
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192 reviews from our community

Traveler rating
    91
    56
    24
    14
    7
See reviews for
50
39
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57
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Fairfax, Virginia
1 review
5 of 5 stars Reviewed 2 days ago NEW

I have been traveling alot on family and legal business between Illinois and Virginia for the past couple of years. I have found extended family at this Best western in Illinois and also have had a great experience at Best Western in Fairfax. Virginia. The staff at best Western Naperville, Illinois in particular Mario Garcia have been like family. I... More

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Holland
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

Where to start? The front desk girls were GREAT.. Our check in was fast and painless. Our room was very nice and quiet which worried me me because we were in a room next to an entrance. But all was VERY quiet. Breakfast was very nice with lots of variety. The only drawback was the fitness room. The machines were... More

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Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for your response. I am so happy that your experience was a good one starting with our friendly ladies at the front desk! I am happy to report that at the end of this year that we are going to be renovating our breakfast room, expanding it and moving our exercise room. the exercise room will be large... More

Springfield, Missouri
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Check in staff was great, room not very clean. Crusty places on carpet, carpet needed a vacuum. Metal door frame needed wiped down, and hairs in the tub. Blanket on one of the beds smelled like it had not been changed after someone used it. Check out staff was not concerned, or never even said oops so sorry! Won't stay... More

Review collected in partnership with Best Western

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Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

I was surprised to see your review here this morning. I sent you a very nice apology yesterday with an offer of a future discount through the hotel. We are known for our cleanliness and the care and concern that our staff brings to the property. I am not sure why there were these issues that you have listed or... More

Holland, United States
1 review
4 of 5 stars Reviewed 1 week ago

Stay at this hotel often. Always satisfied with service and accommodations. Staff dedicated to providing good, friendly service. Continental breakfast has variety of fresh fruit. Central location to Lisle-Naperville area.

Review collected in partnership with Best Western

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Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for your review. We value all of our customers, however the repeat customers are those that have tried us and choose to come back! THANK YOU for choosing us as your Naperville Hotel to stay at when you are in town! More

Marine on St. Croix, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We had a positive experience at the Best Western in Naperville, IL. We scheduled the day of, and Lynn at the front desk accomodated our wishes for the location of the room. Clean hotel, and comfortable beds. Nice shower too!

Review collected in partnership with Best Western

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Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

We are glad to hear that you were so happy with your same day booking. Lin is our front desk manager and trains people to give the type of customer service that they would like to receive when they are the guest. We are known here for our cleanliness and our customer service I am glad you experienced both and... More

Minneapolis
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a clean, friendly place to stay at a reasonable price. The staff is friendly and quick. Only suggestion would be to move smokers farther away from the front door and increase the protein options at breakfast. Also the breakfast room was very hot and loud with TVs blaring--would be nice to have a quieter venue for those of... More

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Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for leaving a review. We are all very excited to let you know that we are starting a renovation of our breakfast room at the end of this year. The plans are for a large and, modern and sleek room. There will be a harvest table and plenty of seating. We are very happy about this wonderful upgrade... More

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were there for one night,to visit family in Naperville, Illinois everything was fine. It was very quiet so great for getting rest. Nice breakfast. there were lots of choices. Convenient location for us in Naperville. No problems.

Review collected in partnership with Best Western

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Joy P, Manager at BEST WESTERN Naperville Inn, responded to this review

We are glad that you found our location to be convenient. We are so glad that your stay was peaceful and we look forward to seeing you again! More

NAPERVILLE, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

best western is a very nice clean comfortable place to stay whether your stay calls for 1 night or 7 nights. nice clean comfortable rooms state of the art television and a very nice professional staff.

Review collected in partnership with Best Western

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Joy P, Manager at BEST WESTERN Naperville Inn, responded to this review

Thank you for your compliments to our staff and high standards of cleanliness and hospitality. We are glad your stay was comfortable and we look forward to your next visit! More

HASTINGS ON HUDSON
2 reviews
4 of 5 stars Reviewed 4 weeks ago

The Best Western Inn Naperville is a friendly, clean, and conveniently located hotel. The staff is helpful, and service is always good. Any concerns are met and taken care of quickly. It is conveniently located to stores, restaurants, and other local conveniences.

Review collected in partnership with Best Western

Was this review helpful? Yes
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for your kind review! We are very happy that you enjoyed your stay with us and the convenient location to many different restaurants in the area. We hope to see you again soon! More

Atlanta, Georgia
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 11, 2014

While the sheets were clean and the staff friendly, this property is in desperate need of refurbishment! The location is good, as is the exterior. However, it is past due for refurb: "Patch" type repairs evident, shop-worn fixtures evident, carpet and bathroom fixtures looked like they cam from a salvage sale (I wouldn't dare step into the Tub!)

Review collected in partnership with Best Western

Was this review helpful? Yes
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

I read your review on Medallia yesterday and responded to your concerns. I was surprised to see this on Trip Advisor today. We are very sorry that you were not happy with your stay at our property. We were glad to hear that you found our sheets clean, as we are known for our cleanliness. We are also currently renovating... More

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Additional Information about BEST WESTERN Naperville Inn

Address: 1617 N Naperville Wheaton Rd, Naperville, IL 60563-1524
Phone Number:
Location: United States > Illinois > Naperville
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Naperville Inn 2*
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Also Known As:
Best Western Naperville Hotel Naperville
Naperville Best Western

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