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BEST WESTERN Naperville Inn

2.0 of 5 1617 N Naperville Wheaton Rd, Naperville, IL 60563-1524
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Certificate of Excellence 2014
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BEST WESTERN Naperville Inn
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BEST WESTERN Naperville Inn
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221 reviews from our community

Traveler rating
    106
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    15
    8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lodi, Ohio
Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here recently over a weekend. I was in an outside entry ground floor. Room was clean, breakfast was good, as was the price for the stay. No problems with noise or parking. Friendly staff that were helpful and supplied extra towels when i needed them.

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Pekin, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

Nice clean hotel....very good and free breakfast....very friendly staff.....in room hot tub was nice too...free wi-fi was kinda slow...our room was outside access...pillows were lumpy and bed was a little hard....overall a good stay...would stay again!

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Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You Jim for posting a review! We are so happy that you found staying in our hot tub room relaxing! Yes the breakfast is complimentary in our newly renovated breakfast café and so is our wifi. We are always pleased to hear how happy people are with our friendly and hospitable staff. We hope to see you again soon! More 

Cicero, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

the breakfast attendant (Jen) was very friendly, helpful, and attentive. The food is very good, lots of variety. The Best Western Naperville Inn is my favorite place to stay and I would definitely stay here again whether it is business or pleasure!

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Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for your kind review and your kind words for Jenn! We are so happy that you experienced the special kind of hospitality that the Best Western Naperville Inn provides! Also that you really enjoyed our breakfast in our newly renovated breakfast café! We hope that you will be back soon. More 

Cleveland, Ohio
1 review
4 of 5 stars Reviewed 3 weeks ago

Nice clean hotel . Recently updated breakfast bar, very nice and well supplied by Jen(thank you).Mario at the desk is very helpful with every need we had. I would recommend this hotel to any one on a budget. Only 35 min to downtown Chicago and about the same to O'Hare international airport .

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Joy P, Manager at BEST WESTERN Naperville Inn, responded to this review

Thank you for taking the time to let us know how you enjoyed your stay with us! We are excited to share this review with Mark and the rest of our staff who will be pleased to hear of the outcome of our efforts to make you feel at home. We very much appreciate your loyalty and look forward to... More 

Dallas, Texas
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

This is a comfortable and clean hotel with friendly staff. We would stay at the hotel again if we needed to stay in the area. The Wi-Fi speed was adequate and the connection was good. The continental breakfast was no frills but adequate. It would have been nice to have some hot cereal and some eggs and meat.

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Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for taking the time to leave a review of our property. We always strive to have repeat customers and appreciate that you will be one of them. We recently renovated our breakfast room to a very modern and sleek area. We do have hot oatmeal and are looking at adding hot eggs instead of the hard boiled and... More 

waycross, United States
1 review
4 of 5 stars Reviewed December 5, 2014

I stay here everytime I come to visit my son at college. It is an older hotel that has been remodeled and is always clean and neat. They have a very friendly and professional staff that is always accomodating. The only criticism I have had through the years is their small breakfast dining room, BUT Hooray, they are remodeling and... More 

Review collected in partnership with Best Western

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Joy P, Manager at BEST WESTERN Naperville Inn, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful, and welcoming as possible. It is so rewarding to hear that we were able to provide a clean and convenient experience. On behalf of our entire staff, we thank you for your business and we hope... More 

Indianapolis, Indiana
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 3, 2014

I recently stayed at this hotel for two nights. The staff was very friendly through the entire stay. The room was decent enough. There were plenty of restaurants around the hotel as several in downtown Naperville. The continental breakfast wasn't much to write home about. We checked it out the first morning but ate elsewhere. We didn't even check it... More 

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Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

We are so happy to announce that we are near completion of our breakfast room and fitness room renovation. You will be very pleased with the modern and sleek area. Our breakfast will be expanded and you will definitely want to stay and eat with us! We sincerely hope that you will be back to see it! More 

Mesa
Top Contributor
109 reviews 109 reviews
65 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed December 2, 2014

This hotel has the friendliest, most helpful and most responsive staff ever. It was recently renovated with renovations still underway for the fitness room & breakfast room. The fitness room had no weights, only aerobic machines. The rooms were clean and had everything you would need. Standard breakfast fare, nothing special but offered healthy options. I would absolutely return here.

Was this review helpful? Yes
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

I am always pleased to hear that you were so happy with our hospitality! We are known for making guests feel at home. Our renovations will be completed next week. I sincerely hope that you will be back be back to see our modern and sleek space! We have added to our fitness room and you will be pleasantly surprised... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 1, 2014

My debit card was charged 4 times in error, the first 2 times I understood how this could happen (the system went down, I was told) however the 3rd and 4th time was very frustrating. These transactions resulted in overdrawing my account. I ended up having to get my bank on the phone along with Best Western’s GM and the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

We are so happy that you are giving us another chance and that we will see you this weekend! We appreciate your business and are genuinely sorry for the interruption of our excellence in hospitality! See you soon!! More 

sllidell, LA
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2014 via mobile

I don't typically write reviews, but I have to give credit where credit is due. The entire staff at this hotel was extremely friendly. Everyone from front desk to housekeeping delivered service with a smile. Mario at the front desk is wonderful. He is the perfect example of what hospitality is all about. Great job! If we're in the Naperville... More 

Was this review helpful? Yes
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for taking the time to write a review. We are honored to be your first review! We work very hard at hospitality here at the Best Western, Naperville Inn and it always nice to hear that we are meeting our mark. I hope that you will be back to visit again soon! More 

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Additional Information about BEST WESTERN Naperville Inn

Address: 1617 N Naperville Wheaton Rd, Naperville, IL 60563-1524
Phone Number:
Location: United States > Illinois > Naperville
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Naperville Inn 2*
Number of rooms: 103
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Also Known As:
Best Western Naperville Hotel Naperville
Naperville Best Western
Hotel Style:
#1 Green Hotel in Naperville
#5 Business Hotel in Naperville
#6 Family Hotel in Naperville

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