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Red Roof PLUS+ Chicago Naperville

Certificate of Excellence
1698 West Diehl Road, Naperville, IL 60540
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Red Roof PLUS+ Chicago Naperville
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205 Reviews from our TripAdvisor Community

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Traveler rating
    114
    65
    16
    5
    5
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43
38
33
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • Portuguese first
  • Any
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  • All months
    (205)
  • Mar-May only
    (75)
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    (43)
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    (35)
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San Jose, California
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm not sure why this motel gets such high ratings from some reviewers. The place is an old-style motel with doors that open to the outdoors. The rooms were old-school. Nothing wrong with them but nothing to commend them. There was lots of noise from the long-term highway construction going on nearby and from other hotel guests smoking and talking... More 

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Minnesota
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A dated hotel despite recent renovations. No frig, microwave or coffee maker in our room. No continental breakfast. Tiny bathroom. No Kleenex boxes (instead, small packs of tissues). Stingy with towels and washcloths. Had to request additional. Peeling paint above entry door. In room safe did not work properly (FYI: Guests are charged for use of safe even if safe... More 

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Greenwood Village, Colorado
1 review
4 of 5 stars Reviewed 2 weeks ago

An hour before checkout on a Saturday, I learn I need to stay 2 more days but the hotel was booked. GM Tasha Clark went above and beyond in serving us to keep us in the room while accommodating all of us. She was friendly, competent, but most of all, she genuinely cared about all parties involved. That was us... More 

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South Houston, Texas
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Was in town for volleyball tournament. Stayed in room with two beds, full size not queen which I thought we had. Lobby is small with coffee in lobby. Early check in was efficient, becuase we had to be at facility early. Area is under construction, near major intersection. Customer service was great very freindly.

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Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked our king room through trip advisor a few days before needing it. No problems, cost was as expected and low! Under $70 was definitely in our budget for a one night stay. Easy check in, had a 2nd level room on the end of the building (#241) which was right by Rt 59. Heard lots of traffic noise,... More 

Was this review helpful? Yes 1
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed here several times for business related trips. It is a nice, clean place to stay. I don't think it is located near anything of note, but if you are just looking for a place to stay for the night, there are plenty of good restaurants in the area.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed April 28, 2015 via mobile

If you need a nice clean room for the night this is it. I paid $71 with tax for a business king. Had plenty of room to do my work. It was quiet and close to starbucks. minor issue, close to busy intersection. Great hotel!

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i0087, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Thank you so much for being such a loyal guest. We are so happy that we continue to meet your expectations and that you enjoyed one of our Superior King rooms. I will share your comments with the entire staff as they are truly appreciated. Feedback from our guests is always welcome as we strive to continuously improve the quality... More 

Stevens Point, Wisconsin
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 17, 2015

I will never stay here again. It is ghetto! We checked in and out in the parking lot there was this girl crying with her boyfriend. Our room was located on the 3rd floor and when asked where to park she said behind the hotel and when we did And walked up our room was way on the other side... More 

Was this review helpful? Yes 1
i0087, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Thank you for your review. On behalf of my entire staff we are extremely sorry that you did not have a positive experience. In fact it sadden me and the entire staff that even one guest walks away with a bad image of our hotel. If you have a moment I would love to talk to you regarding your concerns... More 

1 review
5 of 5 stars Reviewed April 13, 2015 via mobile

I have stayed at this Red Roof many times in the past 7 years and will continue stay here simply because of the STAFF! Don't get me wrong the rooms are great too! Jose and everyone on the staff go out of their way no matter what your need. My recent stay, I arrived before the normal check in with... More 

Was this review helpful? Yes
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Dear boosmona, Thank you for your continued patronage of our hotel and thank you for offering our guests some feedback on your recent stay with us. I'm very happy to hear that the staff at the Red Roof PLUS+ Chicago - Naperville was able to accommodate you and check you into your room early. I will pass your kind words... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 21, 2015

Was a little concerned that for a low rate you get what you pay for. In this case got a great price for nice room. Arrived at property and had outside door entrance soo wasnt too sure. Boy was i in for surprise. I stayed in deluxe king. Had business desk and nice furniture. Also comes with fridge and coffee... More 

Was this review helpful? Yes 1
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

I sincerely appreciate you taking the time to fill out a review and for making other travelers aware of the friendly service that the entire staff at Naperville provided. We take pride in making sure our guest are confident with our product, delighted in the service they receive and fill that we have significantly met or exceeded there needs. Please... More 

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