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Red Roof PLUS+ Chicago Naperville

Certificate of Excellence
1698 West Diehl Road, Naperville, IL 60540
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Red Roof PLUS+ Chicago Naperville
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Red Roof PLUS+ Chicago Naperville
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199 reviews from our community

Traveler rating
    112
    64
    14
    4
    5
See reviews for
42
36
33
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (199)
  • Mar-May only
    (74)
  • Jun-Aug only
    (47)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (35)
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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

If you need a nice clean room for the night this is it. I paid $71 with tax for a business king. Had plenty of room to do my work. It was quiet and close to starbucks. minor issue, close to busy intersection. Great hotel!

Was this review helpful? Yes
i0087, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Thank you so much for being such a loyal guest. We are so happy that we continue to meet your expectations and that you enjoyed one of our Superior King rooms. I will share your comments with the entire staff as they are truly appreciated. Feedback from our guests is always welcome as we strive to continuously improve the quality... More 

Stevens Point, Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 17, 2015

I will never stay here again. It is ghetto! We checked in and out in the parking lot there was this girl crying with her boyfriend. Our room was located on the 3rd floor and when asked where to park she said behind the hotel and when we did And walked up our room was way on the other side... More 

Was this review helpful? Yes 1
i0087, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Thank you for your review. On behalf of my entire staff we are extremely sorry that you did not have a positive experience. In fact it sadden me and the entire staff that even one guest walks away with a bad image of our hotel. If you have a moment I would love to talk to you regarding your concerns... More 

1 review
5 of 5 stars Reviewed April 13, 2015 via mobile

I have stayed at this Red Roof many times in the past 7 years and will continue stay here simply because of the STAFF! Don't get me wrong the rooms are great too! Jose and everyone on the staff go out of their way no matter what your need. My recent stay, I arrived before the normal check in with... More 

Was this review helpful? Yes
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Dear boosmona, Thank you for your continued patronage of our hotel and thank you for offering our guests some feedback on your recent stay with us. I'm very happy to hear that the staff at the Red Roof PLUS+ Chicago - Naperville was able to accommodate you and check you into your room early. I will pass your kind words... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2015

Was a little concerned that for a low rate you get what you pay for. In this case got a great price for nice room. Arrived at property and had outside door entrance soo wasnt too sure. Boy was i in for surprise. I stayed in deluxe king. Had business desk and nice furniture. Also comes with fridge and coffee... More 

Was this review helpful? Yes 1
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

I sincerely appreciate you taking the time to fill out a review and for making other travelers aware of the friendly service that the entire staff at Naperville provided. We take pride in making sure our guest are confident with our product, delighted in the service they receive and fill that we have significantly met or exceeded there needs. Please... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2015

We flew into Chicago from Dallas in the evening and my husband and I were extremely tired. I too, looked around to compare hotel reviews and prices. This seemed like the most reasonable. We booked our room in the lobby with Maria. We were due to stay on the second floor. We took the elevator to the second floor and... More 

Was this review helpful? Yes 1
Tasha J, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Thank you for taking the time to fill out a detailed review of your stay. I would like to apologize on behalf of my team for any inconvenience that you may have experienced while choosing to lodge with us. We all were sadden to read in your review that you were sent to an occupied room. However, we were extremely... More 

1 review
1 of 5 stars Reviewed February 19, 2015

Stayed here last weekend and during the early morning, we were woken up with pounding on our door. The pounding moved from the door to the window and back to the door. When I attempted to call the front desk there was no answer until the third time of calling. The man pounding on the door was pressed against he... More 

Was this review helpful? Yes
Tasha J, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Thank you for taking the time to write a review. I have shared your review with my entire team and we are deeply sadden that your visit was not enjoyable one. We take every praise and area of opportunity seriously as we are always looking for ways to enhance our guest stay. Safety and security of our guest and staff... More 

METROPOLIS, Illinois, USA
Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2015

On our stay Tara was very helpful through out the reservations to the stay , also a man on the first night was the 9th of february ,sorry i don't remember his name, but great conversation on a difficult night , as we were there for my fathers funeral. i was in room 240 at the west end of the... More 

Was this review helpful? Yes
Tasha J, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

I sincerely appreciate you taking the time to fill out a review and for making other travelers aware of the friendly service that the entire staff in Naperville provided. We take pride in making sure our guest are confident with our product, delighted in the service they receive and fill that we have significantly met or exceeded there needs. The... More 

Prairie du Sac
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 28, 2015

This hotel deserves twenty stars! We inadvertently became the "guests from hell' and this hotel and staff took everything in stride and with a big smile! My daughter and I were to spend three nights but ended up spending five. We were in the area so she could have some outpatient surgery. It seems like every day we needed something... More 

Was this review helpful? Yes
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Dear CandaceD660, Thank you so very much for writing such a wonderful review about your recent stay at the Chicago-Naperville Red Roof Plus+. It certainly was our pleasure to take care of you and your daughter while you were our guest. We hope that your daughter is feeling better, please give her our kindest regards. I will make sure to... More 

1 review
5 of 5 stars Reviewed January 27, 2015

I have been happy with my stay at this location so far. Jose is very friendly and whenever I see him he greets me with a smile. He is also polite and helpful. This location is clean, updated,and has reasonable rates.

Was this review helpful? Yes
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Dear cmk1980, Thank you so much for taking the time to write a review on your recent stay at the Chicago-Naperville Red Roof Plus+. I am happy to hear that your room is clean and that you enjoy new rooms, and that you enjoy your time with us. I will make sure to share your comments with Jose and the... More 

1 review
5 of 5 stars Reviewed January 17, 2015

Steve and I had a great stay all thanks to the help of Jose he was the best. He signed us in fast. helped me when my boyfriend was working. Also gave us the warmest cosiest room ever. He knew all the questions to our answers. He made our time here awesome.

Was this review helpful? Yes
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Dear katrina ann h, Thank you so much for taking the time to write a review regarding your recent visit to the Chicago-Naperville Red Roof Plus+. We are so pleased that you enjoy your cozy room. Thank you for letting me know that Jose was such a big help to you and your boyfriend. I will share your comments with... More 

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