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Red Roof PLUS+ Chicago Naperville

Certificate of Excellence
1698 West Diehl Road, Naperville, IL 60540
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Red Roof PLUS+ Chicago Naperville
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Red Roof PLUS+ Chicago Naperville
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196 reviews from our community

Traveler rating
    110
    64
    14
    4
    4
See reviews for
41
36
33
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
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English first
  • All months
    (196)
  • Mar-May only
    (71)
  • Jun-Aug only
    (47)
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    (43)
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    (35)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Was a little concerned that for a low rate you get what you pay for. In this case got a great price for nice room. Arrived at property and had outside door entrance soo wasnt too sure. Boy was i in for surprise. I stayed in deluxe king. Had business desk and nice furniture. Also comes with fridge and coffee... More 

Was this review helpful? Yes 1
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

I sincerely appreciate you taking the time to fill out a review and for making other travelers aware of the friendly service that the entire staff at Naperville provided. We take pride in making sure our guest are confident with our product, delighted in the service they receive and fill that we have significantly met or exceeded there needs. Please... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2015

We flew into Chicago from Dallas in the evening and my husband and I were extremely tired. I too, looked around to compare hotel reviews and prices. This seemed like the most reasonable. We booked our room in the lobby with Maria. We were due to stay on the second floor. We took the elevator to the second floor and... More 

Was this review helpful? Yes 1
Tasha J, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Thank you for taking the time to fill out a detailed review of your stay. I would like to apologize on behalf of my team for any inconvenience that you may have experienced while choosing to lodge with us. We all were sadden to read in your review that you were sent to an occupied room. However, we were extremely... More 

1 review
1 of 5 stars Reviewed February 19, 2015

Stayed here last weekend and during the early morning, we were woken up with pounding on our door. The pounding moved from the door to the window and back to the door. When I attempted to call the front desk there was no answer until the third time of calling. The man pounding on the door was pressed against he... More 

Was this review helpful? Yes
Tasha J, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Thank you for taking the time to write a review. I have shared your review with my entire team and we are deeply sadden that your visit was not enjoyable one. We take every praise and area of opportunity seriously as we are always looking for ways to enhance our guest stay. Safety and security of our guest and staff... More 

METROPOLIS, Illinois, USA
Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2015

On our stay Tara was very helpful through out the reservations to the stay , also a man on the first night was the 9th of february ,sorry i don't remember his name, but great conversation on a difficult night , as we were there for my fathers funeral. i was in room 240 at the west end of the... More 

Was this review helpful? Yes
Tasha J, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

I sincerely appreciate you taking the time to fill out a review and for making other travelers aware of the friendly service that the entire staff in Naperville provided. We take pride in making sure our guest are confident with our product, delighted in the service they receive and fill that we have significantly met or exceeded there needs. The... More 

Prairie du Sac
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 28, 2015

This hotel deserves twenty stars! We inadvertently became the "guests from hell' and this hotel and staff took everything in stride and with a big smile! My daughter and I were to spend three nights but ended up spending five. We were in the area so she could have some outpatient surgery. It seems like every day we needed something... More 

Was this review helpful? Yes
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Dear CandaceD660, Thank you so very much for writing such a wonderful review about your recent stay at the Chicago-Naperville Red Roof Plus+. It certainly was our pleasure to take care of you and your daughter while you were our guest. We hope that your daughter is feeling better, please give her our kindest regards. I will make sure to... More 

1 review
5 of 5 stars Reviewed January 27, 2015

I have been happy with my stay at this location so far. Jose is very friendly and whenever I see him he greets me with a smile. He is also polite and helpful. This location is clean, updated,and has reasonable rates.

Was this review helpful? Yes
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Dear cmk1980, Thank you so much for taking the time to write a review on your recent stay at the Chicago-Naperville Red Roof Plus+. I am happy to hear that your room is clean and that you enjoy new rooms, and that you enjoy your time with us. I will make sure to share your comments with Jose and the... More 

1 review
5 of 5 stars Reviewed January 17, 2015

Steve and I had a great stay all thanks to the help of Jose he was the best. He signed us in fast. helped me when my boyfriend was working. Also gave us the warmest cosiest room ever. He knew all the questions to our answers. He made our time here awesome.

Was this review helpful? Yes
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Dear katrina ann h, Thank you so much for taking the time to write a review regarding your recent visit to the Chicago-Naperville Red Roof Plus+. We are so pleased that you enjoy your cozy room. Thank you for letting me know that Jose was such a big help to you and your boyfriend. I will share your comments with... More 

Wisconsin
2 reviews
4 of 5 stars Reviewed December 10, 2014

The price and location for this hotel are great. I love that Red Roof does not charge pet fees! The staff were wonderful! So courteous and friendly. My room was clean, quiet and comfortable. I will recommend this hotel to others and would certainly stay here again.

Was this review helpful? Yes
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Dear AnDoor4, Thank you for taking the time to provide us some feedback of your recent stay. We enjoy hearing from all of our guests and I'm happy to hear that you enjoyed your visit to the Naperville area and your experience at the Red Roof PLUS+. As you mentioned in your review, pets are more than welcome and do... More 

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 2, 2014 via mobile

Great clean quite place in a excellent location..close to all shopping and restaurants. ..right off the highway and close to everything via rt #59 & il 88...reasonably priced for the value...would definitely recommend to family and friends. .

Was this review helpful? Yes
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Dear Moosehead E, Thank you for taking the time to write a review about your recent stay at the Chicago-Naperville Red Roof Plus+. I'm happy to hear that you enjoyed your time with us and that you enjoyed the shopping and restaurants in our area. I will shared your comments with the entire staff as we strive to continuously improve... More 

1 review
4 of 5 stars Reviewed November 24, 2014

They welcome the guest with the most respectful upscale attitude. They made me feel very welcome and comfortable. Hotel maids take good care of cleaning room. Call me when I arrived at the room too make sure everything is all well. By. Ivory Allen

Was this review helpful? Yes
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this review

Dear Ivory A, Thank you for taking the time out of your busy schedule to post a wonderful review. We are so pleased that you enjoyed your stay at the Chicago-Naperville Red Roof Plus+. It is always nice to hear that my staff exceeded your expectations with their customer service and cleanliness of your room. I will make sure to... More 

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