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Chicago Marriott Naperville

3.5 of 5 1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
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Chicago Marriott Naperville
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234 reviews from our community

Traveler rating
    101
    88
    20
    16
    9
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50
39
10
85
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Chicago Marriott Naperville
See the most recent reviews
Krakow, Poland
2 reviews
2 of 5 stars Reviewed May 7, 2014

Good hotel, spacious rooms (depending on where they are located), small gym Minuses: - small minus for house keeping - sometimes they took some towels and did not replace them (fortunately there were always some left) - huge minus for people at night shift - we got back from Chicago very late, couldn't order a taxi as all the companies... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your stay with us. I want to apologize for the concerns you had during your stay. We obviously in certain areas of your stay didn’t provide the excellent service we are known for. We will use your concerns as a training tool for our staff so we can provide the highest quality... More 

Columbus, Ohio
Contributor
12 reviews 12 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 28, 2014

We have stayed here a few times this year for personal reasons (for our engagement party nearby, for my wedding shower nearby, etc) and have always had a great experience. Great staff, good breakfast, easy parking, big room... We have been upgraded when possible to a corner room which is great but the regular room is nice too. Even with... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the wonderful comments on your stay with us. I am happy to hear that on your numerous trips to our hotel that you enjoyed your time with us. Our staff takes pride in making your stay enjoyable and providing all of our guests with exceptional service. Again thank you for staying with us and we... More 

Puyallup
Top Contributor
57 reviews 57 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 25, 2014

One of the best hotels I have stayed at for business. It is very evident that all employees, from bottom to top, are on the same page when it comes to customer service. I don't think I ever passed a staff member who didn't smile and acknowledge me. Hotel is very clean, more than adequate fitness room, very nice pool/hot... More 

Was this review helpful? Yes 2
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the wonderful comments on your stay with us. We are very proud of all of our team members for providing exceptional customer service to our guest and I am glad it showed during your stay. I will also pass along your positive comments on the cleanliness of the hotel to our housekeeping department. Although there... More 

Seattle
Top Contributor
73 reviews 73 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 12, 2014

Just came back from a business trip and feel rested thanks to this hotel. For me the location was great as it was just across the street and so in walking distance. It threaten to rain and so the hotel offered Shuttle service that we did use a few times. Daily I used the gym facilities which is a bit... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the wonderful comments on your stay with us. I am happy to hear that you enjoyed your stay with us. As a value rewards member I am also happy to hear you had an opportunity to utilize the concierge lounge during your stay. I will also pass along your positive comments to our housekeeping team... More 

Lombard, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed April 5, 2014

We had a fabulous time! The hotel staff were very efficient and very nice. We loved the rooms. Very quiet. We ate in the restaurant and the food was terrific! We spent a lot of time at the pool. It was beautiful! We will definitely be going back again! Great hotel!!

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the wonderful comments on your stay with us. I happy to hear that you enjoyed your experience in our restaurant. I will be sure to pass along the comments to our Food and Beverage team. I am also happy you were able to relax at the pool and enjoy the other amenities the hotel has... More 

USA
Top Contributor
105 reviews 105 reviews
68 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed March 31, 2014

This is now my go to Hotel in Naperville. Since the renovation, the lobby is beautiful, and the rooms are clean and stylish! The location is great. There are several good restaurants within walking distance. There is a Starbucks and restaurant inside the hotel lobby too. The hotel shuttle will take you to any location within a five mile radius... More 

Was this review helpful? Yes 2
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the wonderful comments on your stay with us. I happy to hear that you had a wonderful stay with us and the staff provided exceptional service during your stay. I am also happy to hear that you had an opportunity to utilize the shuttles during your stay. We are very proud to offer this feature... More 

Mahomet, Illinois
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 24, 2014

Just stayed for a quick overnight at the Chicago Marriott in Naperville. A gorgeous grand hotel that truly shows what happens when you maintain an older property and make it gracious AND modern. Staff was extremely friendly as usual, check in was easy and room was clean and comfortable. They strive to be energy efficient, as most these days, but... More 

Was this review helpful? Yes 1
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the wonderful comments on your stay with us. We have taken great pride in the renovation of the hotel since our opening two years ago. I am also happy to hear that the staff provided exceptional service to you during your stay. Although we have done a complete renovation of the guest rooms we are... More 

Aurora, Illinois
1 review
5 of 5 stars Reviewed March 23, 2014

I stayed at the Chicago Marriott Naperville March 2014. I want to give Christine and Shawn a 10+ on service. Christine brought bottled water to the lobby for check-in. She was courteous and made us feel very welcome. Shawn toured the hotel and I noticed the property to be very clean, comfortable and modern.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the wonderful comments on your stay with us. Christina and Shawn have been an excellent addition to the Marriott family. I am also happy to hear that Christina made you feel welcome during your check-in process. I’m sure Shawn showed you the many improvements we have made to the hotel during the tour. Again thank... More 

Contributor
17 reviews 17 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 10, 2014 via mobile

Thank you to the staff who have been most helpful. Nothing has been too much trouble including finding me an adaptor for my laptop.Room is lovely and with plenty of room. Good to see wi fi is now included as standard to all rooms. Plan to come again and this will be my first point of call

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank for the wonderful comments on your stay with us .I am so happy that we were able to assist you with an adaptor for your laptop. I am also happy that you enjoyed your room while you stayed with us. Again thank you for staying with us and we look forward to your next visit with us. More 

Naperville, Illinois
1 review
5 of 5 stars Reviewed March 6, 2014 via mobile

I stayed here back in January for an event, wonderful staff everyone is always smiling, making sure you have everything you need. Very helpful. The hotel is very clean, great location and yes there is a Starbucks!!

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank for the wonderful comments on your stay with us back in January. We take great pride in the service we provide to our guest and I am happy it showed during your stay. I am also happy that you enjoyed the Starbucks at the hotel. I have shared your positive comments on the cleanliness of the hotel... More 

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Additional Information about Chicago Marriott Naperville

Address: 1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
Location: United States > Illinois > Naperville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Romantic Hotel in Naperville
#7 Business Hotel in Naperville

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