This "new and remodeled" hotel was clean and contemporary, however, the service was lack-luster. The lobby was impresive, however we didn't see any bellmen or anyone to help with luggage. We were never told about any of the amenities, facilities, how to get to the room etc. I am sure the hotel offered some great amenities, but we didn't know... More

For being a new hotel we were not impressed and I have worked in the travel industry for 17 years and seen and stayed at many different rated hotels. The concierge and front desk staff were very rude and made us feel we were not welcome. This hotel is not kid friendly, they are looking for the business guests only.... More

This was a nice hotel. We were in Chicago for a hockey tournament and this was one of the sponsor hotels. The extra large room (handicap accessable) made for a nice extra, since I had to 12 year old boys and myself. Front desk and maid service was good. Breakfast was not so good. Overall, a good hotel, which is... More

Newly opened in April 2012, decided to "get away" for our 20th anniversary, yet be close enough in Naperville. They had a special "BOGO" deal on that was widely advertised, but not communicated effectively to the staff. Even the wesbsite would not take the entire code, but finally managed a reservation using only three of the four lettered code... Check... More

This used to be a run down Holiday Inn. Marriott reworked the whole place. Its essentially brand new. I stayed here for 1 night this week. I arrived about 4pm and they were able to find me a room but for some reason it took about 15 min to print the key. There were several other people waiting as I... More

This hotel just opened and I wanted to book a weekend there to try it out. I am local and the local newspaper had an ad for "book one night-second night free". I called the local number which was answered by a women who did not know anything about the promotion but immediately transferred me to the national reservation line.... More