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Chicago Marriott Naperville

Certificate of Excellence
3.5 of 5
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1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
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Chicago Marriott Naperville
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Ranked #8 of 17 Hotels in Naperville
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
westerwind New Lenox, Illinois
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257 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Lenox, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We just stayed here for one night to celebrate our anniversary. We booked the romance package for $159 per night. The room was a nice suite that included breakfast for two and champagne and chocolate strawberries. The nice guy at the desk named Paul, who checked us in made sure we were placed on a quiet floor due to a... More 

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1 review
3 of 5 stars Reviewed 1 week ago via mobile

Mark and Jonathon thank you ur assistance ....the co coordination is higly appritiated. .... This was my second stay and it was the same . you guys go out of ur way to help up............ Thank you so much hope to see you guys next time.......... Best regards Jasleen

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Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I have let Mark know about the positive comments you have made and we hope to see you again on your next trip. Please let us know if there is anything else we can do to make your trip a success. Again thank you for your... More 

Senior Contributor
30 reviews 30 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean rooms. Comfortable beds. Room service and in-house restaurant are reasonably priced as opposed to many hotels. Short walk to several other restaurants. Nice indoor pool. Awesome fitness center with many treadmills, ellipticals, and a few weight machines. Friendly staff. In house Starbucks, if that's your thing. Not overcrowded during our stay. Good water pressure and plenty of hot water... More 

Was this review helpful? Yes 1
Northampton, United Kingdom
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Travelled last week April 2015. This is a very good business hotel with friendly staff, especially in the meeting room area. Hotel has plenty of 'lobby area' with a Starbucks, good bar, and plenty of seating - it always seemed very busy. Bedrooms are just fine, restaurant area is quite small, and meeting area large enough to give a huge... More 

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Minnesota
Top Contributor
54 reviews 54 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed two nights during a recent convention. The hotel was obviously very busy, with us, a hockey group and several weddings, but I never encountered a single flustered staff member (well, ok, in the restaurant). Room was clean, but AC wasn't working. Someone came up pronto and fixed it. Unfortunately, it was crapping out again checkout morning. The area is... More 

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Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. It is such a pleasure to hear how the staff went out of the way to make our guest stay enjoyable. I am sorry to hear how you did have some concerns about your experience in the restaurant during your stay. I also was glad to... More 

Alabama
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 16, 2015

This is a newer, standard Marriott. Rooms were clean and new. Very busy hotel but convenient parking and Starbucks in hotel. Would recommend and would stay here again. Ran in to a snag with the room I had booked online but management was able to fix it.

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Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. Although we are busy we strive to make everyone stay enjoyable and I am happy to see this during your stay. I am also glad that management was able to fix the problem with your reservation. Again thank you for your stay with us and we... More 

Chicago, Illinois
Top Contributor
71 reviews 71 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 16, 2015

Enjoyed our stay. Staff is very service oriented and accommodating. Room was very clean. We were given a room with a large, walk-in shower (no tub). The shower was lovely, but it made a loud whistling noise when the water was on. Also, it was extremely difficult to turn the water on (so it could get hot) while standing outside... More 

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Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. It is so nice to hear how the staff provided great service to you during your stay. I am sorry to hear how you ran in some problems with the shower during your stay. I have brought your concerns to the engineering department to review. Again thank... More 

Asheville, NC
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 14, 2015

I am a seminar speaker, and spend about 15 nights per month in hotels, so it takes extraordinary service for me to write a review. The staff at this Marriott are over-the-top amazing. From my first phone call to Amy in banquets, to checking in with Laura at the Front Desk, service has been absolutely fantastic. I like to set... More 

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Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I happy to hear that Amy and Laura as well as all the other staff members provided exceptional service. I am also happy to hear that with everything went well with your meetings while you were here. Again thank you for your stay with us and... More 

Hudson, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 18, 2015

I stayed in an elegant, beautiful room. It was one of the nicest rooms I have ever stayed in. It was a joy to return to my room after going to conference sessions for two days. The room was quiets, immensely gracious, and gorgeous. The bathroom was so spacious and I loved the wallk-in shower. The checkout was smooth and... More 

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Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I am happy to hear that you enjoyed the room you were in. We take great pride in the service we provide at the hotel and I am happy it showed during your stay. Again thank you for your stay with us and we look forward... More 

Illinois
Top Contributor
105 reviews 105 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 14, 2015

I had a great room location on the far corner of the second floor. The room was clean but the noise level was high. The child in the room next door was really easy to hear and even woke me up at 5:00 am. The bathroom was really small and hard to move around. The lack of free wifi is... More 

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Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am sorry to hear that you had some trouble sleeping due to the noise level. Although there is a charge for internet in the room we do have a business center that has free internet and you can also have internet for free in the lobby.... More 

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