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Chicago Marriott Naperville

Certificate of Excellence
3.5 of 5
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1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
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Chicago Marriott Naperville
Best prices for: 1 room 1 guest
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Ranked #8 of 17 Hotels in Naperville
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
Mic B RSM, California
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270 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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RSM, California
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As a Platinum Premier member of Marriott, I called and spoke to Paul at the front desk to arrange my stay for our anniversary. He was super professional, polite and most importantly...helpful! He took care of everything for us and I look forward to our upcoming stay.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for your postive comments on your interaction with Paul. I am happy to hear that he was able to provide exceptional service during your call. As a value member we strive to make your stay enjoyable and we look forward to your upcoming visit. Please let us know if there is anything we can... More 

Las Vegas, NV
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This property has a large, modern lobby with a friendly, spacious bar on one side and an equally friendly Starbucks on the other. It is within walking distance multiple great restaurants and a shopping mall. Marriott represents a standard of quality and this hotel excels. I would go out of my way to stay here anytime.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your stay with us. We our proud to hear how we went above and beyond in your expectations of the hotel. I hope you had an opportunity to try some of the amenities the hotel has to offer. We look forward to your next visit with us. More 

Cape May, New Jersey
Level Contributor
153 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed 1 week ago

All business. Not frilly at all. Nice lobby. A nice lobby bar. I did not utilize the restaurant, so no Intel there. The rooms were very comfortable (still don't understand the silly soaps that they have, but that is just my thing). Staff was excellent. Efficient, friendly and courteous. In close proximity to several great restaurants, so dining is not... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I have pass along your concerns about the small soap in the rooms to our housekeeping department. I hope you had a chance to dine at one of the local restaurants in the area during your stay. Again thank you for your stay with us and we... More 

Wisconsin
Level Contributor
66 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff was wonderful even though the hotel was full of weddings and conferences. Although they did look tired. Understandable. Rooms were excellent, it's a Marriott. Good exercise room. Breakfast buffet was average. Good landscaping. This is a recommended hotel to stay at if you're traveling to Naperville

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how the staff was excellent during your stay even though it was extremely busy. Again thank you for your stay with us and we look forward to your next visit with us. More 

Boothbay, Maine
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

The Marriott Chicago Naperville is a fairly new property, nicely designed, with modern touches, and everything looks up-to-date and spiffy. The location is fine for business travelers like myself, and their conference space was sunny and comfortable. Since there are no hotels in walking distance of lovely downtown Naperville, this is a good option because of the shuttle service, and... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that you were able to enjoy some of amenities that Naperville has to offer. I have also passed along your positive comments about the breakfast menu to the Food and Beverage team. I have shared your comments to management about more possible... More 

Minneapolis, Minnesota
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I just completed a week-long stay at the Naperville Marriott, and it met all my needs. I arrived late, and they were still able to check me in quickly. The rooms are spacious, the beds comfortable, and the shower heads powerful. They have a Starbucks and a nice bar on the first level, so your drink of choice is always... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I am happy to hear that we were able to check you in quickly especially after a long day of traveling. There are alternatives for internet services at the hotel with a business center that is open twenty four hours. The lobby area also has complimentary... More 

Naples, Florida
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

This property is our preferred hotel when visiting North Central College. We again had a super-spacious corner room. Well appointed; comfortable beds. It would have been nice to have a wall-outlet at the bar, instead of having to move the coffee-maker into the bathroom. We did not dine in this time but visited the bar several times. Pleasant and efficient... More 

Was this review helpful? Yes 1
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I have passed along you positive comments to management about Travis who does go above and beyond in providing exceptional service to our guest. I am also happy to hear how you enjoyed the spacious room again during your stay. We will definitely address the front... More 

Dallas, TX
Level Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel worked very well for us attending a graduation at North Central College in Naperville. The location is convenient the Interstate 88 Toll Road with several restaurants nearby. Rooms were nice. The kids room was average sized, but our room was huge (perhaps a "superior" room due to elite status at Marriott). I was a little surprised at the... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I hope you had a memorable graduation weekend while you stayed with us. As a valued rewards member I am happy you enjoyed your stay. I have also passed along your comments about the internet speed to see if we can get it taken care of. Again... More 

Draper, Utah, United States
Level Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Newer looking hotel. nice and clean. friendly staff. Just an average stay. Rooms are a fair size and it's in a good location. nothing too great to say about it but nothing negative really either. good gym.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that the staff was friendly during your stay. I am also glad that the room satisfy your needs. Again thank you for your stay with us and we look forward to your next visit with us. More 

Columbus, Ohio, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Very, very nice. I was told the rooms were recently renovated and they show it. The lobby and bar area are both brightly lit and spacious with lots of seating. The staff, in particular those at the front desk, are knowledgeable and helpful. There is a Starbucks in the lobby and the business center is separate with three computer terminals.... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how the staff provide excellent customer service to you. As a valued rewards member I am sorry that your expectations of the lounge food was basic. I will go over with the Food and Beverage team your suggestions to see if we... More 

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