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Chicago Marriott Naperville

3.5 of 5 1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
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Certificate of Excellence 2014
Chicago Marriott Naperville
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Chicago Marriott Naperville
Chicago Marriott Naperville
Chicago Marriott Naperville
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240 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Top Contributor
60 reviews 60 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The annual Christmas party was held at the Marriott last weekend, so we took advantage of the group rate to relax at the hotel afterward. It was hubby's birthday weekend, so I called ahead to see if an upgrade to the Concierge level was available. Evidently that floor was closed for renovations, so we were sent up to a suite.... More 

Was this review helpful? Yes 1
Ellicott City, Maryland
Top Contributor
71 reviews 71 reviews
22 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a few nights between Christmas and New Years. Staff and hotel was very good, but I'm marking them down, since the Executive Lounge wasn't open and their was some renovation going on at the time of our stay. At check in, we were told the lounge was closed and that breakfast would be in the lobby (we... More 

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Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am sorry that you had to stay and eat around some of our renovations that we were doing in the lobby area. We pride ourselves on trying to make the transition easy for our guest and I am sorry if we drop the ball on this.... More 

San Antonio, Texas
Contributor
18 reviews 18 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff was super friendly and attentive. I stayed here for 3 days over Christmas and enjoyed it. We used the buffet only one morning but it was tasty with eggs made to order. The gym was adequate and if you needed more there is a big gym about a block away that I am sure you can do a... More 

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Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I am also happy to hear that you were able to enjoy some of the amenities at the hotel. I am happy to hear that you enjoyed the breakfast buffet. Again thank you for your stay with us and we look forward to your next visit... More 

Fort Myers, Florida
Top Contributor
116 reviews 116 reviews
20 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our first stay at this property. Our visit was over the Christmas holiday. I used a combination of points and the pre-paid option. Turned out to be a great choice. The entire staff was very welcoming and professional. The physical property feels and looks new. The room was large and the bed was excellent. There was a wedding... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I am thrilled to hear that you enjoyed your time at the hotel. I am also happy to hear that you were able to enjoy some of the amenities at the hotel. I have also passed along your positive comments to the food and beverage team... More 

Somerset, Wisconsin
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent 3 nights here the weekend before Christmas. Everything was clean, the staff was friendly and helpfull. We had dinner at the bar one evening and the food was great and the bartender was friendly. We stayed on the 7th floor with a king bed and the bed was more then comfortable and the shower was awesome, I am... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I am happy to hear that you enjoyed the room on the seventh floor and that you finally had a great shower experience. I am also happy to hear that you were able to enjoy some of the amenities at the hotel. Again thank you for... More 

Senior Contributor
22 reviews 22 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel a few times, each was just a one night stay but the rooms are comfortable and the staff was great on each stay....I had some printing issues from the business center printers but the staff made it possible for me to print from their machines outside the business center.....I thought this waw great customer... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that on each occasion that you have stayed with us we have provided exceptional service. I am also sorry that you had some problems in the business center but that the staff was able to assist in getting your documents printed for... More 

Aurora, Illinois
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our first, but not last, stay at this hotel. Had an amazing time from start to finish. Check in was fast and friendly and they even wished us "Merry Christmas" instead of the normal happy holidays. I appreciated that more than anything. Great job to all!

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I am happy to hear that you enjoyed your Christmas with us. Again thank you for your stay with us and we look forward to your next visit with us. More 

Chicago
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
159 helpful votes 159 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This review is being written 12/25/2014 for the Chicago Marriott Naperville for the Tripadvisor website. This property is very old and has changed hands multiple times with different brands. After remaining vacant for an extended period, a complete renovation was done to turn this into a Marriott hotel. Exterior and interior looks fresh. Be forewarned that as one of the... More 

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Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. We have taken great pride in the renovations that we have done for the hotel. We are aware of the noise factor from the hallways and are looking into ways to resolved the issue. Again thank you for your stay with us and we look forward to... More 

Severn, MD
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were there in December for the second year in a row. My husband stays in this hotel all of the time! The service was quick and efficient and the suite was very nice. There is plenty of parking and lots to do pretty close to the hotel. (I am definitely trying indoor skydiving next time!) The Starbucks, restaurant, and... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I am happy to hear that you enjoyed the suite you were in. Hopefully you were able to use some of the amenities we offer at the hotel while you were here. Again thank you for your stay with us and we look forward to your... More 

Pittsburgh, Pennsylvania
Top Contributor
100 reviews 100 reviews
55 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed December 20, 2014

Easy choice in this area of western suburbs of Chicago - has it all, full service, great staff, some holiday unique Charlie Brown decor in lobby, and Starbucks (full style) in lobby plus deep channel selections on TV. Enjoyed a 1 night stay had no issues. Quite, restful, comfortable rooms.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that you enjoyed the holiday décor we had in the lobby. Our pastry team takes great pride ensuring that our guest enjoy the ginger bread theme in the lobby. I am also happy to hear that you enjoyed the room you were... More 

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Additional Information about Chicago Marriott Naperville

Address: 1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
Location: United States > Illinois > Naperville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Romantic Hotel in Naperville
#6 Business Hotel in Naperville
#7 Family Hotel in Naperville

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