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Chicago Marriott Naperville

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1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
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Chicago Marriott Naperville
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278 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The hotel staff was delightful. The beds perfect and decor lovely. I will stay here again. My son and I were here for business and popped over to the fun shops in Naperville. We had stayed at other hotels on our drive from Kansas and this was the most pleasant of the experiences.

Was this review helpful? Yes
Tewksbury, Massachusetts
2 of 5 stars Reviewed 1 week ago

Worst hotel experience ever at the Naperville Marriott: As a Comcast employee, I have stayed at several Marriott hotels and I have never had such a poor experience than the one I'm having at the Naperville Marriott. To start with, there was a large hair clog in the toilet when I arrived. As I'm sure the drains were cleaned and... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am sorry to hear about the situation you had during you stay. I realize that you have spoken to multiple managers in regards to the situation that happen and hope they were able to resolve it for you in a timely manner. More 

New York City, New York
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was quite large with a nice television. The bed was comfortable and the climate control was very easy to use. The food at the bar and restaurant was surprisingly good. A very good heirloom tomato and burrata salad. Some creative sliders. There was a large family reunion going on while I was there. It's a good hotel for... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how you enjoyed your stay and had an opportunity to eat at the restaurant. I have passed along your comments to the Food and Beverage department also. Our fitness center is two rooms so I am sorry you didn't see the cardio... More 

Syracuse, Utah
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is very convenient to freeways and restaurants. Friendly staff. While the structure gave the initial impression of a Soviet era hunk of concrete, the furnishings and decor gave it a comfortable feel. Concierge lounge was good but for whatever reason they seemed to always have a problem with having ice available.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that the decor of the outer building did not represent what we have to offer inside. I have also passed along your comments to ensure that there is sufficient ice in the lounge area. Thank you again for you comments and we... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

What a disaster. I stayed for a friend's wedding and I was charged for 2 days instead of one. All I was told is that they can't do anything for 5 days because the wedding hold isn't paid off yet. Seriously? Nice hotel but bad business practices and customer service. Will not stay again.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, I am sorry to hear how you were overcharged during your stay. Although we are able to credit back the extra charges there are some banks that take up to five days for it to clear on your side. Again I am sorry to hear this happen during your stay. More 

Williston, Florida
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were in Naperville for a wedding and stayed at the Marriott. What a beautiful hotel. The room was gorgeous and very comfortable. Nicely appointed and clean and modern. Coffee in room and large HD TV. My only complaint (I have this same complaint for other hotels). Why do they put non textured tile on the bathroom floors? Water and... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that you enjoyed your stay with us. Although it gets very busy at the hotel sometimes we do our best to ensure that everyone enjoys their stay. I have passed along your comments to the engineering department in regards to the tile... More 

iowa
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Bed is very comfortable, bathroom is small. The oddest thing here - there are no steps to get into the indoor pool, just 2 metal ladders. Concierge lounge was well stocked. No view, it's in a business area and have to drive 5 minutes to get to downtown Naperville.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am happy to hear that you enjoyed the bedding in the room. I have also let our engineering department know of your suggestion for the steps going in to the pool. We look forward to your next visit with us. More 

New York City, New York
Level Contributor
50 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Clean and comfortable. Nice service. Walking distance across some gigantic suburban office parks to say me restaurants but shuttle service also available. I think I had an ADA room so I didn't love the bathroom -- hand held shower, no lip on floor to keep water in and small sink no counter. The bed was reasonably comfortable, ok. Room service... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest Thank you for the comments on your recent stay with us. I am sorry to hear how you had an ADA room and understand how it was an inconvenience for you. I hope you had a chance to utilize some of the amenities at the hotel during your stay. We look forward to your next visit with us. More 

RSM, California
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 27, 2015

As a Platinum Premier member of Marriott, I called and spoke to Paul at the front desk to arrange my stay for our anniversary. He was super professional, polite and most importantly...helpful! He took care of everything for us and I look forward to our upcoming stay.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for your postive comments on your interaction with Paul. I am happy to hear that he was able to provide exceptional service during your call. As a value member we strive to make your stay enjoyable and we look forward to your upcoming visit. Please let us know if there is anything we can... More 

Las Vegas, NV
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 25, 2015

This property has a large, modern lobby with a friendly, spacious bar on one side and an equally friendly Starbucks on the other. It is within walking distance multiple great restaurants and a shopping mall. Marriott represents a standard of quality and this hotel excels. I would go out of my way to stay here anytime.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your stay with us. We our proud to hear how we went above and beyond in your expectations of the hotel. I hope you had an opportunity to try some of the amenities the hotel has to offer. We look forward to your next visit with us. More 

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