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Chicago Marriott Naperville

Certificate of Excellence
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1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
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Chicago Marriott Naperville
Best prices for: 1 room 1 guest
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Ranked #9 of 17 Hotels in Naperville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Molly B Hudson, Illinois
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249 reviews from our community

Traveler rating
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    10
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52
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hudson, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed in an elegant, beautiful room. It was one of the nicest rooms I have ever stayed in. It was a joy to return to my room after going to conference sessions for two days. The room was quiets, immensely gracious, and gorgeous. The bathroom was so spacious and I loved the wallk-in shower. The checkout was smooth and... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I am happy to hear that you enjoyed the room you were in. We take great pride in the service we provide at the hotel and I am happy it showed during your stay. Again thank you for your stay with us and we look forward... More 

Illinois
Top Contributor
97 reviews 97 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had a great room location on the far corner of the second floor. The room was clean but the noise level was high. The child in the room next door was really easy to hear and even woke me up at 5:00 am. The bathroom was really small and hard to move around. The lack of free wifi is... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am sorry to hear that you had some trouble sleeping due to the noise level. Although there is a charge for internet in the room we do have a business center that has free internet and you can also have internet for free in the lobby.... More 

Tennessee
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Business travel has plenty of surprises, but this hotel, like most of the brand provided expectations and more for my stay. After dealing with flight delays, snow and more snow, the comfort and facilities were a welcome relief.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. After a stressful time getting to our hotel I am happy to hear that your stay was relaxing. Again thank you for your stay with us and we look forward to your next visit with us. More 

Chicago, Illinois
Contributor
14 reviews 14 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

my wife and I decided to do a "staycation" we decided to stay here because there are some very nice places to eat and we wanted to relax. We asked for an upgrade we did get it but we went into a bigger room but now bath tub? So I had to go back down stairs to get switched to... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your stay with us. I am sorry you had some troubles with your room preferences when you checked in with us, but I am happy to hear that we were able to get you in the correct room type. As a valued member your loyalty to the brand is most important to... More 

1 review
1 of 5 stars Reviewed February 18, 2015

My booking rate was supposed to be a $136 per day. Stayed two nights. My bill comes to $598.24. They say I smoked in the room. My health records state I have never smoked and I did not smoke in the room. There was about 40 in my group staying. You can bet we will not be back. I would... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am sorry that you did not enjoy your time at our hotel. As a value guest you can always call the hotel and ask about any concerns with your bill. Furthermore I have passed on your additional comments in regards to the food and drinks you... More 

McHenry, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 15, 2015

A friend and I had an overnight stay in Naperville as we had a business exam the next day. We intended to study together for the day in the lobby or whatever. Well, they set us up in adjoining rooms and the rooms were exceptional for our purpose. Large rooms with desks, chairs, even moveable tables and foot stools. We... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that you enjoyed your time at our hotel. It is also nice to hear that you were able to try some of our amenities at the hotel. I hope you did well on the test you had. We look forward to your... More 

Coral Springs, Florida
1 review
5 of 5 stars Reviewed February 11, 2015

My experience here at the Chicago Marriott Naperville was great! I stayed Christmas weekend and everything from the staff to the room and even the room service was wonderful. I would definitely stay here during my next trip to Naperville, and would recommend to anyone I know! I have stayed at many Marriotts since my boyfriend works for the company,... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I hope you had a chance to utilize some of the amenities we offer at the hotel. I hope you enjoyed your Christmas holiday while you were staying with us. Again thank you for your stay with us and we look forward to your next visit... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 8, 2015 via mobile

From the front desk to the rooms everything is welcoming! Rooms are newly remodeled & clean. Bathrooms are normal hotel bathrooms...not luxurious with separate shower/tub. But doable! Staff is very efficient!

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I hope you had a chance to utilize some of the amenities we offer at the hotel. Again thank you for your stay with us and we look forward to your next visit with us. More 

Deerfield Beach, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 31, 2015

Stayed here for three days and the hotel is nice and rooms are comfortable. Appreciated the shuttle service they have in a 5 mile radius. There are plenty of restaurants close by and it was also close to the office I needed to be. There is a Starbucks right in the lobby. Had breakfast at hotel which was good only... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that you enjoyed your stay with us. I do want to apologize for the concerns you had with your food and beverage orders. I have passed on your concerns to our food and beverage team to review their procedures. Again thank you... More 

Chicago, Illinois
Top Contributor
64 reviews 64 reviews
22 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed January 12, 2015

The annual Christmas party was held at the Marriott last weekend, so we took advantage of the group rate to relax at the hotel afterward. It was hubby's birthday weekend, so I called ahead to see if an upgrade to the Concierge level was available. Evidently that floor was closed for renovations, so we were sent up to a suite.... More 

Was this review helpful? Yes 1
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that you enjoyed the suite you were in. The suites are a perfect get away for those that like to watch multiple things on TV. I am also glad you were able to utilize the whirlpool and pool during your stay. I... More 

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