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Chicago Marriott Naperville

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1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
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1 room 1 guest
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Chicago Marriott Naperville
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284 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Indian Wells, California
Level Contributor
6 reviews
5 of 5 stars Reviewed 4 days ago NEW

I have stayed at this hotel on countless occasions for a Board Review Course. The staff have always exceeded my expectations. They go above and beyond and the Concierge lounge is an added bonus. I just wish it was open on the weekends. The pool is nice, the workout room spotless. The food across the street at the White Chocolate... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I am happy to hear how we continue to provide exceptional service during your stays with us. I am also happy to hear how you were able to enjoy some of the amenities at the hotel. Again thank you for your positive comments and we look... More 

Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We pricelined this hotel and paid a lot less than we should have. It was very nice, clean. Staff was great. The exercise room was more than you typically see in a hotel. Definitely recommend this hotel. Very convenient to the toll way.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am delighted to hear how you enjoyed your stay with us. I am also happy to hear how the staff provided friendly service during your stay. Again thank you for the positive comments on your stay with us. More 

Berks
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Average Marriott. Breakfast is pretty good but usually a $15 add on. Staff are friendly and helpful to find restaurants. Good thing is that you are within a short walk to three good restaurants including a Morton's. Can be a bit noisy on the North side from the freeway. Rooms can be a long walk from the elevators. Bathrooms are... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how the staff was helpful in finding things around the hotel. I hope the next time you stay with us we can so you an above average stay as we pride ourselves on providing the highest quality of service to our guest.... More 

Surrey
Level Contributor
118 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is nice, comfortable and friendly (if a little laid back) staff. There are a few restaurants within walking distance, including Butterfields which was great for breakfast. Otherwise there is a courtesy shuttle from the hotel to downtown. There are many restaurants and bars downtown and a lovely walk alongside the river.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. We pride ourselves on providing exceptional service to our guest and I hope it showed during your stay. I am happy you had a chance to utilize the shuttle to downtown Naperville and see the many things the downtown has to offer. Thank you again for your... More 

Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Chose to stay at the Chicago Naperville Marriott while passing through the city. It was a convient location off the freeway for us. I am a Marriott rewards Platinum member and was overall pleased with my stay. I used the Marriott app to check in and my room was available upon arrival. Check in was quick and pleasant. Our room... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear guest, Thank you for the positive comments on your recent stay with us. I am happy to hear you enjoyed the room and liked the new bedding that Marriott has to offer. I will pass along your comments to Laura how she handle the lounge. I will also bring up your idea about welcome from the manager up there... More 

Sierra Vista, Arizona
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was very pleased to have a king sized bed, with a pillow top mattress. The bed was very comfortable, the room was quiet and my overall stay was great. The staff were helpful with any questions and the bar and restaurant were also very pleasing. I enjoyed the food served.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for the comments on your recent stay with us. I am happy to her how you enjoyed the new bedding that Marriott offers at its hotels. It is also pleasing to know that staff was very helpful during your stay. We look forward to your next visit with us! More 

2 reviews
5 of 5 stars Reviewed 5 weeks ago

The hotel staff was delightful. The beds perfect and decor lovely. I will stay here again. My son and I were here for business and popped over to the fun shops in Naperville. We had stayed at other hotels on our drive from Kansas and this was the most pleasant of the experiences.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear out of all the hotels during your trip ours was your most pleasant experience. I am also glad you had an opportunity to visit Naperville with its fun downtown area. We look forward to your next stay with and thank you again... More 

Tewksbury, Massachusetts
1 review
2 of 5 stars Reviewed July 23, 2015

Worst hotel experience ever at the Naperville Marriott: As a Comcast employee, I have stayed at several Marriott hotels and I have never had such a poor experience than the one I'm having at the Naperville Marriott. To start with, there was a large hair clog in the toilet when I arrived. As I'm sure the drains were cleaned and... More 

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am sorry to hear about the situation you had during you stay. I realize that you have spoken to multiple managers in regards to the situation that happen and hope they were able to resolve it for you in a timely manner. More 

New York City, New York
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 19, 2015

The room was quite large with a nice television. The bed was comfortable and the climate control was very easy to use. The food at the bar and restaurant was surprisingly good. A very good heirloom tomato and burrata salad. Some creative sliders. There was a large family reunion going on while I was there. It's a good hotel for... More 

Was this review helpful? Yes 1
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how you enjoyed your stay and had an opportunity to eat at the restaurant. I have passed along your comments to the Food and Beverage department also. Our fitness center is two rooms so I am sorry you didn't see the cardio... More 

Syracuse, Utah
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 14, 2015

The hotel is very convenient to freeways and restaurants. Friendly staff. While the structure gave the initial impression of a Soviet era hunk of concrete, the furnishings and decor gave it a comfortable feel. Concierge lounge was good but for whatever reason they seemed to always have a problem with having ice available.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that the decor of the outer building did not represent what we have to offer inside. I have also passed along your comments to ensure that there is sufficient ice in the lounge area. Thank you again for you comments and we... More 

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