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All 16 Naperville hotels

Chicago Marriott Naperville

3.5 of 5 Hotel   |   1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
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Chicago Marriott Naperville
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80%
Ranked #8 of 16 hotels in Naperville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
pw1986 Chicago, Illinois
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198 people have reviewed this hotel

Traveler rating
    86
    74
    17
    14
    7
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47
31
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69
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Houston, Texas
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

I've called the hotel 2x and sent an email as directed on their website; however, no one can confirm that my room will have a refrigerator to use for medication. They did; however, offer space in a general refrigerator near the lobby - better than nothing, but kinda scary - who would be able to access my meds? Most Marriott's... More

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your future stay with us. Although most of our rooms do not have refrigerators we do have some that can be brought up to the room. We also can put a request to have you in a room with a refrigerator. We do try our best to honor all the request but... More

Chicago, Illinois
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I can't say enough good things about this hotel; loved everything about it. It's a full-service hotel with a very friendly staff and all of the amenities needed for a leisure or business stay: meeting rooms, Club Lounge with concierge, room service with speedy service and great choices, complimentary shuttle van service to spots within a 5/mile radius--great if you... More

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your future stay with us. We take great pride in the service we provide at the hotel and I am so happy it showed during your stay. I am happy you were able to utilize the wonderful amenities we have to offer at the hotel. I have also passed along your positive... More

Parma, Italy
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I used this hotel for business. I think it's a good compronise because is very close to highway and in 35min tou can have a dinner in Chicago by car, but there are a lot of restaurant in Naperville. Good gim and swimming pool. Very good Staff in the Hotel.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your stay with us. I am happy that you enjoyed the hotel and had an opportunity to go in to the city for dinner. I am also happy that you had a chance to use our gym and pool area during your stay. Again thank you for staying with us and we... More

Raleigh NC
Top Contributor
93 reviews 93 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago

As a business traveler, I stay in a number of Marriott properties, and this one is just OK. I stayed 3 nights. It was clean enough, and my reservations were accurate. The walls were paper thin, even the outside walls. The net result was for a noisy hotel. Water pressure was lacking in the shower and the air conditioner was... More

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the feedback on your stay with us. Our engineering department is aware of the water pressure issue in some of the rooms and is in the middle of fixing all of the rooms affected. I do apologize if this caused any problems during your stay with us. I have also passed on your housekeeping concerns... More

Senior Contributor
31 reviews 31 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A great staff, great bar area, great sports viewing, updated rooms, large rooms, wonderful, wonderful, wonderful. They have great technology to improve the eco friendliness of this hotel. The only setback was my air-condition turned on and off during the night which was a little loud.

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your stay with us. We do take great pride in being one of the leaders in the industry for environmental friendly hotels. I do want to apologize for the ac problems in your room though and hope that it didn’t affect your stay too much. Again thank you for staying with... More

Gig Harbor, Washington
Top Contributor
202 reviews 202 reviews
73 hotel reviews
362 helpful votes 362 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you stay here, hopefully you know where you're going because this hotel is not in Chicago. In fact, it is close to a highway, somewhat NEAR Naperville. So, to include "Chicago" in its name is misleading. Even travel to the main part of Naperville requires a car, taxi or use of the hotel shuttle. Although I was "stranded" here... More

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the feedback on your stay with us. I have passed on your positive comments on the cleanliness of the room and the service you received from the housekeeping attendants to the housekeeping manager. Although the majority of our rooms do not have fridges in them they are available upon request. We also have safety deposit... More

San Diego, California
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 weeks ago

By far one of my favorite hotels for bizz travel. Right off the freeway, large lounge/bar area for a drink post work, a full Starbucks that you can hit up on the way out to the airport, great room service choices when you're too tired/busy to go out to eat. Super comfy bed and pillows. Friendly service. "Not bad" wireless... More

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your stay with us. I am happy to hear that you had a chance to utilize some of the amenities offered at our hotel. I noticed you mention the area of restaurants close to us and also know that we have a complimentary shuttle that can take you to downtown Naperville... More

Top Contributor
70 reviews 70 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Contrary to some of the other reviews, our stay was excellent. As far as we could tell, everyone was treated well and no problems arose with water pressure. The hotel as packed but, for the most part, everything functioned well. All staff were efficient and friendly, but the bar/lounge area was under-staffed. Large room but no minibar nor safe (which... More

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your stay with us. First of all I am happy to hear that the water pressure was fine in your room. Our engineering department has been working on solutions to the problem and I am happy it showed during your stay. I do apologize for the issue at the bar and... More

Louisville, Kentucky
Top Contributor
60 reviews 60 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Traveled to Naperville to visit a friend recuperating from knee replacement surgery. We can't say enough good things about this hotel. Extremely clean, well supplied and up to date rooms with plenty of space. The staff was over the top friendly and helpful and the location was very convenient for our needs. The only meal we had in the hotel... More

Was this review helpful? Yes
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your stay with us. We take great pride in the service we provide to our guest and I am happy it showed during your stay. I am also glad you were able to use some of the amenities at the hotel. I will also share your positive comments with our entire... More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This hotel is not a good one. I go to many hotels with my job, and not really demand much out of them. The staff is never around. The hotel is clean, but the management and staff don't care about you or the company. They are their to collect a paycheck, and not for you. They had the fire alarm... More

Was this review helpful? Yes 1
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your stay with us. I am sorry to hear about the concerns you had during your stay. We strive to provide excellent customer service at our hotel and I am sorry if it was not up to the standards during your stay with us. We try to do our best to accommodate... More

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Additional Information about Chicago Marriott Naperville

Address: 1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
Phone Number:
Location: United States > Illinois > Naperville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Naperville #6 Family Hotel in Naperville #9 Business Hotel in Naperville
Hotel Class
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 
Number of rooms
424

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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