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All 16 Naperville hotels

Chicago Marriott Naperville

3.5 of 5 Hotel   |   1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
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Chicago Marriott Naperville
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81%
Ranked #8 of 16 hotels in Naperville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Phishstx52
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194 people have reviewed this hotel

Traveler rating
    85
    73
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

A great staff, great bar area, great sports viewing, updated rooms, large rooms, wonderful, wonderful, wonderful. They have great technology to improve the eco friendliness of this hotel. The only setback was my air-condition turned on and off during the night which was a little loud.

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Gig Harbor, Washington
Top Contributor
199 reviews 199 reviews
73 hotel reviews
376 helpful votes 376 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

If you stay here, hopefully you know where you're going because this hotel is not in Chicago. In fact, it is close to a highway, somewhat NEAR Naperville. So, to include "Chicago" in its name is misleading. Even travel to the main part of Naperville requires a car, taxi or use of the hotel shuttle. Although I was "stranded" here... More

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San Diego, California
Senior Contributor
46 reviews 46 reviews
29 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

By far one of my favorite hotels for bizz travel. Right off the freeway, large lounge/bar area for a drink post work, a full Starbucks that you can hit up on the way out to the airport, great room service choices when you're too tired/busy to go out to eat. Super comfy bed and pillows. Friendly service. "Not bad" wireless... More

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Top Contributor
69 reviews 69 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Contrary to some of the other reviews, our stay was excellent. As far as we could tell, everyone was treated well and no problems arose with water pressure. The hotel as packed but, for the most part, everything functioned well. All staff were efficient and friendly, but the bar/lounge area was under-staffed. Large room but no minibar nor safe (which... More

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Louisville, Kentucky
Top Contributor
55 reviews 55 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Traveled to Naperville to visit a friend recuperating from knee replacement surgery. We can't say enough good things about this hotel. Extremely clean, well supplied and up to date rooms with plenty of space. The staff was over the top friendly and helpful and the location was very convenient for our needs. The only meal we had in the hotel... More

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Chicago, Illinois
1 review
1 of 5 stars Reviewed 1 week ago

This hotel is not a good one. I go to many hotels with my job, and not really demand much out of them. The staff is never around. The hotel is clean, but the management and staff don't care about you or the company. They are their to collect a paycheck, and not for you. They had the fire alarm... More

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Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your stay with us. I am sorry to hear about the concerns you had during your stay. We strive to provide excellent customer service at our hotel and I am sorry if it was not up to the standards during your stay with us. We try to do our best to accommodate... More

West Chester, Ohio
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed here quite a bit over the last 3-4 months and while the hotel is nice and clean, there are several problems that the management does not seem to care about or at least does not fix or inform their guests about. - The water in the shower switches from the temperature that was selected to either boiling... More

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Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your stay with us. I am sorry to hear about the concerns you have had with the water pressure and temperature of your showers. I want you to know that the engineering department has been actively seeking solutions on how to correct the problem for some time now. Although we are a... More

Ninety Six, South Carolina
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We recently stayed at the recently renovated Marriott Naperville hotel while visiting friends. The hotel staff was excellent, the rooms were very well appointed, and the location was excellent whether travelling by car, plane or train. Our dining experience at the hotel was good; food and service were most acceptable.

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Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your stay with us. I am happy to hear that you enjoyed your time with us. I have passed on your positive comments to our management team to share with the team. We take great pride in the service we provide or guest and I am happy it showed during your stay.... More

Naperville, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Went to celebrate my Mom's 70th birthday. All the staff was excellent from check in to check out!! We used the pool & spa, had drinks in the bar, ordered room service and breakfast the next day. All great!! The room was spacious and the beds comfy. We were on the 5th floor and had access to the concierge lounge.... More

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Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your stay with us. I hope you had a memorable experience for your mom’s birthday. It is nice to know that you were able to enjoy many of the amenities that we offer at the hotel. We strive to provide brilliant service to our guest and I am happy it showed... More

Detroit, Michigan
Contributor
11 reviews 11 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 22, 2014

Overall, the hotel was nice. It is located in a good spot: Several places to eat that are walkable. The room (545) was clean and well appointed, but I was very disappointed with the shower water pressure. When I first turned it on to warm up, I could hear the water pressure and thought that the shower was going to... More

Was this review helpful? Yes 4
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your stay with us. I want to apologize for the concerns you had during your stay. Although we are an environmentally friendly hotel and do have water saving features on our shower heads it shouldn’t affect your experience that much. I also want to apologize that the water temperature was not consistent... More

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Additional Information about Chicago Marriott Naperville

Address: 1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
Phone Number:
Location: United States > Illinois > Naperville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Naperville #6 Family Hotel in Naperville #8 Business Hotel in Naperville
Hotel Class
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 
Number of rooms
424

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