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Courtyard by Marriott Chicago Naperville

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1155 East Diehl Road, Naperville, IL 60563
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Courtyard by Marriott Chicago Naperville
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114 Reviews from our TripAdvisor Community

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Traveler rating
    63
    40
    8
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29
15
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45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
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  • All months
    (114)
  • Mar-May only
    (35)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (31)
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    (15)
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There are newer reviews for Courtyard by Marriott Chicago Naperville
See the most recent reviews
Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 11, 2013

The rooms were very clean. All of the staff was extremely friendly! They gave us tips on restaurants and places to see around town. If we needed ANYTHING the front desk staff made sure to please our needs. I would highly recommend this hotel!!

Was this review helpful? Yes 1
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Thank you for much for the wonderful feedback you posted! We are glad you had a wonderful experience and like our hotel. We hope to see you again the next time you're in the area. Safe Travels! Noonie Agular General Manager More 

Springfield, Missouri
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 1, 2013

I have stayed here sveral times. I am alway so impressed with the staff and service. The rooms are always very clean and the removation was done great. The location is right next door to some of the best restaurants in town.

Was this review helpful? Yes 1
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Cindy, Thank you so much for the nice review and we are glad you would never stay anywhere else! You are welcome here! Besides being close to all those great restaurants, we have great connections, so the next time you're in, we can get you into those restaurants with priority seating and they do special items for our guests, if... More 

Baton Rouge, Louisiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 24, 2013

I have been a Marriott member for several years and a Marriott Platinum Elite member at that. We recently made reservations for 2 rooms for 5 nights at this hotel and I must say I will never stay again. First the staff very rude each and every time we had to approach. They refused to honor any of the benefits... More 

Was this review helpful? Yes 2
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Dear Lisa, Thank you for your feedback. I apologize for the horrible stay that you experienced. It does not sound like our staff, as you can see from the other comments from other guests that have posted on TripAdvisor. Please contact, as I would love to get more information from you regarding your stay. Thank you and I look forward... More 

fayetteville, ar
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed July 17, 2013

We stayed here for a trip this last weekend and the place was pretty nice. It is in a good area and the hotel staff was very friendly. The hotel is newer so it has great modern décor and it is clean. The rate was great for Chicago and very fair. The only negative I noticed was that the rooms... More 

Was this review helpful? Yes
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Thank you very much for taking the time to comment about your stay with us and glad to hear that overall, it was a nice stay. I am sorry that you feel that our rooms are small...we usually get feedback from guests that they think our rooms are fairly larger than our competitors in the area. I'm not sure what... More 

San Francisco, California
Level Contributor
108 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed June 24, 2013

I just stayed at this property in Naperville and it was an excellent value. The room was fine, the rate was extremely reasonable, and the restaurant in the lobby was very convenient, as well as the drinks and snacks available at the front desk. I stayed at another Courtyard by Marriott in the past year and it was not comparable... More 

Was this review helpful? Yes 1
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Thanks so much for the nice comments! Glad you like the hotel and enjoyed your stay. You are correct, the rooms on the third floor are the quietest and all of our courtyard facing rooms have the nice balconies and patios to relax on. Complimentary Wi-Fi throughout, so you can relax and surf the internet, whether it's for work or... More 

Fairhope, Alabama
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed June 18, 2013

I have stayed in this hotel on many occasions as a frequent visitor to Naperville. I have been a Marriott Rewards Elite member for 13 years and I have never cared for Courtyard properties very much but this property stands out because of the staff. The service starts at the top and I have personally witnessed the GM (Noonie) brushing... More 

Was this review helpful? Yes
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

I thought I had responded to you already, but maybe it didn't post? Well, just in case, THANK YOU again for the GREAT review!!! Much appreciated! You are a loyal guest to our hotel and we sincerely appreciate you choosing to stay with us! We hope to see you again soon, if there's ever anything I may assist with, please... More 

Birmingham, Alabama
Level Contributor
92 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed June 10, 2013

This is clearly an older property, which has been remodeled at some point, but as other reviewers have commented, the rooms have small bathrooms and the work area is cramped. There is one elevator, which is at the back of the property so you wander around trying to find it. In and out for one night, which is about all... More 

Was this review helpful? Yes
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

I did post a reply a while back, I apologize that it did not get posted! Thank you for taking the time to provide your feedback. I do agree with you that the design of having 1 elevator is not convenient and was a poor design choice 26 years ago, when the hotel was built. Unfortunately, we cannot fix that... More 

Hogansville, Georgia
Level Contributor
109 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed June 2, 2013

Was surprised by the room size. Have never stayed in a Courtyard with a room as small as this one. It is an older hotel remodeled, so it is clean, newer, carpet, bedding, etc.; however, the size of the room, sink area and bathroom could not be altered and it is very small. The staff is very accomodating, small coffee... More 

Was this review helpful? Yes
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Hi again, I know that we've been in communication regarding your feedback from your stay with us? And we even discussed the noise issue, etc... It's showing up that I didn't respond, so I just want to make sure that your issue during your stay was resolved? Regards, Noonie Aguilar General Manager cy.chinp.gm@marriott.com 630-505-0550 More 

Philadelphia, PA
Level Contributor
169 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed May 21, 2013

I stay in the area often and this Courtyard is always a good option. The rooms are of standard size and quality with all of the amenities in working order. The hotel location is very convenient to 88, downtown Naperville, and a host of restaurants within easy walking distance. It has the standard Courtyard bar and food service. Internet is... More 

Was this review helpful? Yes
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

I apologize for the delay... Thank you so much for taking time out of your schedule to provide your feedback regarding your stay with us! We truly appreciate it, as we are always looking for ways to improve our guest experience at our hotel. Overall, it looks like you had a pleasant stay and enjoyed our hotel. Is there something... More 

Birmingham, Iowa, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 16, 2013

Cassandra works the front desk at this property.I was driving in from Iowa and my sister (almost 80) was driving in from Georgia.Originally my sister was to get other transportation but when it fell thru she instead decided to drive and she did it straight thru approx.18 hours.When I learned of her change of plans I called the Hotel and... More 

Was this review helpful? Yes 1
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Ginny, Thank you so much for taking the time to provide us with your feedback! We are very lucky to have Cassandra on our team and she is an exceptional associate! I'm very happy to hear that you were so pleased with your stay and the service provided. I also recieved the email that you sent to our guest relations... More 

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