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Courtyard by Marriott Chicago Naperville

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1155 East Diehl Road, Naperville, IL 60563
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Courtyard by Marriott Chicago Naperville
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Courtyard by Marriott Chicago Naperville
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103 reviews from our community

Traveler rating
    56
    37
    7
    1
    2
See reviews for
29
12
5
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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  • All months
    (103)
  • Mar-May only
    (32)
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    (31)
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There are newer reviews for Courtyard by Marriott Chicago Naperville
See the most recent reviews
Catwalk
Contributor
13 reviews 13 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 7, 2013

I spent one night here over a weekend. The experience from check-in to the service in the lobby café were fantastic. Helpful, friendly staff. Room was comfortable, shower had nice hot full pressure flow of water. Would stay here again if I'm in the area.

Was this review helpful? Yes
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Thank you very for providing your feedback. I'm glad to hear that you had a pleasant stay with us. We hope to serve you again in the near future. More 

Elsewhere
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 29, 2013

I was in town for a friends music recital and his proposal to his girlfriend. I searched all the hotels in the area, which there are many, and i picked the courtyard. This facility had just finished a major renovation, I actually just missed the reno party the night before my arrival...shucks, Well, this is the nicest marriott I have... More 

Was this review helpful? Yes
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Daniel, Thank you very much for your wonderful feedback about our hotel. I'm sorry you missed our party, it was nice to be able to celebrate with our guests after going through an extensive renovation. I'm glad you like the new look! Cassandra is fabulous and truly goes above and beyond to take care of all of our guests. We... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 28, 2013 via mobile

Excellent customer service , nice clean rooms. The beds and mattresses were very comfortable and 'just right'. It seems this brand of Marriott has really upped its game, I was impressed by the modern and sleek look of the whole hotel and the decor, very nice spacious rooms, and impeccable cleanliness. To top that customer service was beyond my expectations... More 

Was this review helpful? Yes
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Better late than never... Thank you so much for the wonderful feedback that you provided for us. I apologize for the delay, as I am just getting used to TripAdvisor and reviewing and responding to the comments. I hope that you will stay with us the next time you are in town. If there's anything I may assist with, please... More 

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed April 23, 2013

I recently stayed at this hotel for a business conference and my expectations were beyond met. Not only did the staff at check-in start my stay off well, but it continue throughout my duration. The lobby was stunning and provided a great work environment in between sessions. The food in the Bistro was quite delicious, and had something for everyone.... More 

Was this review helpful? Yes
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Apologies for the delay in my response, as I am just getting a hang of tne website and responding to the comments that we receive. Thank you for the great feedback that you posted. I'm glad to hear that you liked our hotel and enjoyed your stay! If there's ever a need for future travel to our hotel and you... More 

usa
Top Contributor
51 reviews 51 reviews
35 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 20, 2013

Stayed here for a business trip recently. Check in was a bit of a pain since my key didn’t work on the first try – but after that it was fine. Nice, newer hotel that was very clean and stayed true to the Courtyard brand. Room was large and wifi was somewhat speedy. All that being said – there are... More 

Was this review helpful? Yes
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Apologies in the delay of responding to your comments, I am now just getting a hang of maneuvering through this system... Thank you for the feedback provided and I am truly sorry that you had issues with your keys upon check-in. That does happen on occasion...I hope someone on my team was able to make up for that inconvenience? You... More 

Sugar Grove, Illinois
Senior Contributor
43 reviews 43 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 15, 2013

This hotel is great for business travel, but also for friends and/or family. The amenities are nice and the rooms are very comfortable. Breakfast is adequate and the atmosphere is comfortable. Pool is a good size with comfortable seating. The best thing about this hotel is the proximity to several popular restaurants. Also, the proximity to Chicago if you want... More 

Was this review helpful? Yes
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Apologies in the delay of responding to your comments, I am now just getting a hang of maneuvering through this system... Thank you for the feedback provided! Sounds like you enjoyed your stay and had a pleasant experience at our hotel? Was there something we could have done better to receive a better rating from you? We are always looking... More 

Philadelphia, Pennsylvania, United States
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 15, 2013

This is a classic Courtyard, with good room quality and a very pleasant lobby area. It's located conveniently next to a mall with several very good restaurants. I found the lobby employees - both check in staff and the folks in the mini-restaurant to be extremely nice and responsive. (The scone I got was very average; I shouldn't have been... More 

Was this review helpful? Yes
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Apologies in the delay of responding to your comments, I am now just getting a hang of maneuvering through this system... Thank you for the feedback provided, it looks like you enjoyed your stay and had a pleasant experience? Was there anything else we could have done to receive a better rating from you, as we are always looking for... More 

Waukegan, Illinois
Contributor
19 reviews 19 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 12, 2013

I Stayed at the Naperville Courtyard for a two day meeting and everything from my newly remodeled room, breakfast at the Bistro, two day meeting and relaxing in their tranquil pool area was perfect! They have amazing restaurants in walking distance as well it was a great location to go for a run. Cassandra at the front desk and Alvin... More 

Was this review helpful? Yes
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Apologies in the delay of responding to your comments, I am now just getting a hang of maneuvering through this system... Thank you for the GREAT feedback provided! I am so glad to hear you had a fabulous stay and experience at our hotel! You are welcome back anytime! Please let me know if there's anything I may be able... More 

Burlington, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2013

this is by far the best courtyard you will ever stay in. it amazes me that every time i visit there the level of service from all the staff is consistently great. when visiting the western suburbs of chicago, this is where you have to stay. the town of naperville is quiet and safe and wonderful restaurants to visit as... More 

Was this review helpful? Yes
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Apologies in the delay of responding to your comments, I am now just getting a hang of maneuvering through this system...better late then never, right? Mr. T, Thank you for the GREAT feedback provided!!! We truly appreciate and enjoy having guests like you! Please let me know if there's anything I may be able to assist with your future travel... More 

Naperville, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2013

My husband and I stayed there for an overnite away from the kids! We enjoyed ourselves with all the rooms being newly renovated, along with a beautiful lobby and great service! Another nice addition to the hotel is the location! They are located just next door to a new restaurant area of Naperville. There are some great restaurants with a... More 

Was this review helpful? Yes
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Apologies in the delay of responding to your comments, I am now just getting a hang of maneuvering through this system... Thank you for the GREAT feedback provided! So nice to hear you had an enjoyable stay. Please let me know if there's anything I may be able to assist with your future stays at our hotel? Regards, Noonie Aguilar... More 

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