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All 16 Naperville hotels

Courtyard by Marriott Chicago Naperville

3.0 of 5 Hotel   |   1155 East Diehl Road, Naperville, IL 60563
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Courtyard by Marriott Chicago Naperville
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91%
Ranked #4 of 16 hotels in Naperville
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed February 20, 2014
Mike C Fairhope, Alabama
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58 people have reviewed this hotel

Traveler rating
    33
    20
    3
    0
    2
See reviews for
14
7
2
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Courtyard by Marriott Chicago Naperville
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Fairhope, Alabama
Top Contributor
56 reviews 56 reviews
31 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 20, 2014

As a frequent business traveler I stay at this property at least once a month, sometimes more. From my first stay here with the current management team I have found them to be exemplary. This staff (I will not list names so I leave nobody out) seems to anticipate my needs before I even arrive. I generally dislike the Courtyard... More

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Connecticut
Top Contributor
114 reviews 114 reviews
15 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed February 17, 2014 via mobile

Very attentive staff. Room clean, bed comfortable, reasonable quiet. Pillows decent. Bathroom as expected - pedestrian. Combo breakfast bar, snack bar and evening cocktail lounge was fine. Starbucks in AM. Evening decent selection of wines by the glass. Small seating area adjacent to bar with good flat screen, comfortable seating with faux fireplace. All in all, at this price point... More

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NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Greetings, Thank you for taking the time and providing us with your feedback regarding your stay with us. I'm glad to hear that you enjoyed our hotel and amenities. Our fireplace is REAL, I can see why you would think it's faux, it's very modern and looks like it could be fake. We receive many compliments on it. Please let... More

Houston, Texas
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 6, 2014

My only issue is there is no complementary coffee (or water for that matter) in the lobby area. I have never stayed at a business type hotel where your only coffee option was to purchase Starbucks. This is probably fine for most, but I did miss being able to grab a cup of coffee throughout the day, especially in the... More

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NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Greetings and thank you for your response. Looks like overall you had a wonderful stay at our hotel. I'm sorry you didn't see the beautiful water display we have in the lobby. We usually enhance it with fresh fruit, strawberries, lemon, cucumber, etc...and it's available throughout the day, everyday. You are correct, we do not offer complimentary coffee in the... More

Dexter, Michigan
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 2, 2014

My husband and I stayed here for two nights this past weekend. Very good value for this level of accommodation. We stayed in a one bedroom suite that provided a clean, quiet, comfortable bed, adequate fitness room, and friendly helpful staff. The front desk clerk was particularly accommodating, helping us out with an early check-in and upgrading our room. Would... More

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NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Thank you so much for the wonderful comment regarding your recent stay at our hotel! What could we have done better to receive a better rating? We are always looking for ways to improve, as guest satisfaction is of utmost importance to us. Looking forward to your feedback and best regards. Noonie Aguilar General Manager noonie.aguilar@marriott.com 630-505-0550 More

Peoria, Illinois
1 review
5 of 5 stars Reviewed December 17, 2013

Our home was severely damaged in the Washington, Il tornado in November. We had to move from our home into an apartment, to add insult to injury we had just purchased the home three weeks prior to the storm. I was very stressed after moving a second time in three weeks to an apartment and dealing with an uncooperative insurance... More

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NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Oh my, first of all, I am so sorry that you were affected by the storm and lost your home. But I am glad to hear that your are safe and sound. Thank you for selecting our hotel for your refuge from the chaos that you've had/have to deal with. We do take great pride in our guest service, but... More

miami
Top Contributor
51 reviews 51 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 9, 2013

I was pleased with the hotel. I was on business travel and we able to conduct business in the very large lounge area, drink amenities were free, and sleep was very good. The staff was very friendly and accommodating for all of my needs. They were convenient surrounded by great restaurants, malls and a major expressway. I couldn't ask for... More

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NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Thank you so much for the fabulous review! I'm so glad to hear that you enjoyed the hotel and your stay. We hope to see you again the next time you are in Naperville. Please send some sunshine up this way from Miami! I wish you a Happy and Safe Holiday Season and a properous New Year! Safe Travels, Noonie... More

Evansville, Indiana
Top Contributor
58 reviews 58 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 1, 2013

Nice clean hotel Reasonable prices. Good location. Near interstate 88 Lots to do around the area. Very quiet. Great Staff. The only drawback is the coffee. They have coffee makers in the room, but I have NEVER used them in my life. They offer Starbucks. but you have to pay for it. Most hotels have free coffee in the lobby.... More

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NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Thank you very much for the nice review. I apologize for the inconvenience of being charged for Starbucks in the lobby. Unfortunately, as part of our agreement with Starbucks, we cannot offer Starbucks for free. That is why we offer unlimited complimentary Columbian coffee in our guest rooms. We are currently a test hotel, piloting Starbucks for sale in the... More

Las Vegas, Nevada
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 30, 2013

Stayed there for 3 nights, room was small, hotel was loud , couldn't sleep cause of noise!!in the morning all you can hear is vacuum cleaner running in hallway!! and people coming in and out of rooms.

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NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Thank you so much for taking time out of your busy schedule to provide your feedback. I would like to apologize for the unpleasant experience you had at our hotel. Please email me directly so that I may make up for any inconvenience you may have encountered. I look forward to hearing from you. Kindest Regards, Noonie Aguilar General Manager... More

Joliet, Illinois
2 reviews
5 of 5 stars Reviewed November 28, 2013

My sister and I decided to stay at this location the day before Thanksgiving for a 1 night get away. Right away we were presented with the new redesigned lobby which was remarkable. The only problem was it was a little difficult to find the room. The hotel was a large square shaped. Other than that, the rooms were very... More

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NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Thank you so much for the wonderful feedback. I'm glad to hear that you enjoyed the hotel and our new lobby. I would agree that sometimes the rooms are hard to find. I apologize for that. If there's anything I can do to make up for the inconveience, please let me know. We look forward to having you back. Wishing... More

Cedar Rapids, Iowa
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2013

We used this location as part of a block of hotels for our wedding. The entire staff went above and beyond to make sure all of our out of town guests had all of their needs met. They provided ample information about the area and offered shuttle service when needed. The rooms are very well maintained and clean. I would... More

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NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Wow! Thank you so much for the fabulous feedback! Where did you find the time? First of all, CONGRATULATIONS on your wedding. Thank you for choosing our hotel to host your guests. We do strive to go the extra mile for all of our guests and glad you were able to experience that service. You are welcome back anytime. Please... More

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Additional Information about Courtyard by Marriott Chicago Naperville

Also Known As:
Courtyard By Marriott Chicago Naperville Hotel
Courtyard By Marriott Chicago Naperville Hotel Naperville
Courtyard Naperville
Naperville Courtyard
Naperville Marriott
Courtyard Chicago Naperville
Address: 1155 East Diehl Road, Naperville, IL 60563
Phone Number:
Location: United States > Illinois > Naperville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Naperville
#3 Business Hotel in Naperville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Chicago Naperville 3*
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