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All 16 Naperville hotels

Courtyard by Marriott Chicago Naperville

3.0 of 5 Hotel   |   1155 East Diehl Road, Naperville, IL 60563
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Courtyard by Marriott Chicago Naperville
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Ranked #3 of 16 Hotels in Naperville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Autumnd7 Pekin, Illinois
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92 reviews from our community

Traveler rating
    50
    33
    6
    1
    2
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26
9
5
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pekin, Illinois
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

To start off it was a bit confusing having a Marriott right off the main road lol just saying we were confused. The front desk guy was not overly friendly. The lobby area is really nice, Starbucks, a bar & bistro type area nice. Very pretty decor'. The room was clean. The heat wasn't working well, the hallways and some... More

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Las Vegas, Nevada
Top Contributor
121 reviews 121 reviews
28 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was in town for a wedding. Unfortunately, so was apparently every nine year old boy in America, due to a hockey tournament. My first room was on their flight path as they raced up and down the hallway, and there must have been around 1000 of them un the room next door. Fortunately, the hotel had rooms on a... More

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Dane County, Wisconsin
Top Contributor
58 reviews 58 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Courtyard-facing rooms are difficult to book in advance; for example, if you have a discount like AAA membership, when you book online at marriott.com no rooms on courtyard come up when you view what is available. If you really want a courtyard facing suite or room when booking ahead, you must remove all discount codes from the search and ONLY... More

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Gothenburg, Sweden
Top Contributor
69 reviews 69 reviews
39 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 20, 2014 via mobile

I liked this hotel, American standard type of business hotel. My room was clean, complimentary WIFI with accetable speed and close to an area with many restaurants. I can recommend. The cost for a raxi to O'Hare Airport is approx 45 USD.

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NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Greetings, Thank you for reviewing our hotel and providing feedback. It looks like you enjoyed our hotel and your stay? Is there a reason why you only scored us a 3 out of 5? According to our standards, it's not a nice review and we are always striving to do our best. If there's anything I may assist with or... More

Metairie, Louisiana
1 review
5 of 5 stars Reviewed October 17, 2014

Our visit to this area of Chicago for the very happy occasion of our granddaughter's wedding was made a lovely experience by our choice of the Napieville Courtyard Hotel. We traveled to several small towns around Napierville for various events armed with a GPS. We found the location of the Courtyard by Marriott Chicago Napierville an easy destination back and... More

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Cincinnati, Ohio
Top Contributor
101 reviews 101 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 10, 2014

Service is good in this hotel. The rooms are quiet and kept very clean. Some rooms are better than others, depending on the location they assign. It seems to be quite difficult to get a courtyard view room, even though I have stayed here over a dozen time this past 6 mos. It is nice that the rooms have balconies... More

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St.Louis region
Top Contributor
51 reviews 51 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 23, 2014

I have stayed here 3-4 times now. It is fairly close to expressway and in a reasonably calm neighborhood. Service, amenities, and overall upkeep have been very good on each visit. Consistency does not come easily. Recommended.

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Show Low, Arizona, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 21, 2014

We reserved our room 3 weeks in advance for an educational meeting nearby, and when we arrived, they had booked us into an "executive" room, even though I had requested a basic room that was blocked for the event. My bill was 3 times as much as it should have been, and when I went back to the front desk... More

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NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Thank you kindly for writing us about your experience at our hotel. I sincerely apologize that you did not have a wonderful experience, like most of our guests. Please contact me directly to discuss on how I may resolve your dissatisfaction. Our guests are very important to us and I would like to ensure that any issues you had are... More

Grosse Pointe, Michigan, United States
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 16, 2014

I was impressed with this hotel due to the beauty of the rooms and lobby, the comfortable bed, and the cleanliness of the entire hotel. The staff was very friendly, too. We stayed during the Jaycee's Last Fling event and the price was really great for such a nice hotel. The only downside is there is no free breakfast of... More

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NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Thank you so much for taking the time to write us such a great review. I apologize for my tardiness in responding. I'm glad you enjoyed the hotel overall. I'm sorry about not having complimentary breakfast available. The Courtyard brand does not offer this. Our brands that offer complimentary breakfast are, Residence Inns, Towneplace Suites, Springhill Suites, and Fairfield Inn... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed September 13, 2014 via mobile

The staff was friendly and our group rooms were centralized. Not all rooms had micro or refrigerator. Group coordinator did not track/credit guests closely enough for free shuttle as indicated at time of booking hotel. Bistro food expensive and poor quality (cold and unflavorful).

Was this review helpful? Yes
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review

Thank you so much for taking the time to write us a review. I apologize for my tardiness in responding. I think you were too kind to give us a 4 out of 5 on your stay. Please contact me directly to discuss how I can make up for some of your concerns. As for the refrigerator, we have them... More

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Additional Information about Courtyard by Marriott Chicago Naperville

Address: 1155 East Diehl Road, Naperville, IL 60563
Location: United States > Illinois > Naperville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Chicago Naperville 3*
Number of rooms: 147
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Also Known As:
Courtyard By Marriott Chicago Naperville Hotel Naperville
Courtyard Naperville
Naperville Marriott
Naperville Courtyard
Courtyard Chicago Naperville

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