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Extended Stay America - Chicago - Naperville - East

2.0 of 5
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1827 Centre Point Circle, Naperville, IL 60563 (Formerly Homestead Studio Suites - Chicago - Naperville)
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Extended Stay America - Chicago - Naperville - East
Best prices for: 1 room 1 guest
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Ranked #13 of 17 Hotels in Naperville
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38 reviews from our community

Traveler rating
    7
    6
    6
    7
    12
See reviews for
10
4
6
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (12)
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Naperville, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

I have been here for 4 weeks. I have had a second floor room, king suite. The hotel is quiet, the staff have been extremely nice. The team lead on 1st shift, Jayla always has a smile and is very plesant. Donald from maintenance was on the ball. The hotel is clean, well lit and secure. Grill and picnic table... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m so pleased to hear that you had a comfortable stay with us and our staff provided you with excellent customer service! I am also happy to read that you took advantage of all the amenities our hotel has to offer. Thank you again... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I think it's a great hotel especially for the price. Everything was clean and it made me feel right at home. I'm picky when it comes to staying places other than home, and this place passed. Front desk helped when I had questions too. Just all around great service.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed our hotel and I am happy that we met your expectations. I am thrilled our staff provided you with great service! I will share your comments with my team and we will continue to work hard to offer the best service for... More 

Kokomo, Indiana
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Have been staying here a few months now for my job away from home. The place is always kept very clean and the people at the front desk are wonderful. Room is nice and clean and housekeeping once a week does a good job. They seem to have a big problem with the fire alarm going off at LEAST twice... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed our hotel and our service. I want to apologize that our fire alarm disturbed your stay and that our towels were not comfortable. I will share your feedback with my team and my superiors and I will make sure that we continue... More 

Chicago, Illinois
2 reviews
4 of 5 stars Reviewed March 23, 2015

At first I could not understand why the alarm was going off during the middle of the night, but when I woke I went to talk with the manager Jayla and she was so super nice, professional & courteous.She explained it's for the safety of the hotel guest & staff and that it's something that is required by the city... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your stay in our hotel. I am happy to hear that our manager Jayla was so helpful and detailed in her explanations regarding the alarm and I will definitely share your review with her and the rest of my team. Thank you... More 

1 review
4 of 5 stars Reviewed March 23, 2015

The overall experience was good. Jayla was helpful. Jayla arranged a cab when my cab was late and I was running late for my meeting. You are provided with cart to move your luggage inside. It is around a two mile from the eat out place.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that our accommodations and our customer service met your expectations. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Chicago, Illinois
2 reviews
4 of 5 stars Reviewed March 16, 2015

We were feeling a bit unsatisfied with our stay mainly because the maid missed cleaning our room. Then we met Jayla at the front desk. She was fantastic. Genuine customer service with a smile. She was concerned and listened attentively to our complaint. She stated that she liked her job and didn't want us to leave feeling unhappy. Although, she... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for taking the time to write a review of your stay. I want to apologize that your room was not clean upon check-in, I will make sure we are more careful moving forward. Still, I am glad that we were able to provide you with truly exceptional service. I will be sure to share your comments with our... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 11, 2015

I stayed here for a couple of months from November of 2015 until January of 2015 when I relocated to the area for a new job. On the day I moved in I was incorrectly charged. I tell the woman at the desk that what she charged me is less than what I was originally quoted. She assured me it... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that we did not meet your expectations. The issues you described are unacceptable and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have brought all of your comments to my staff and I have retrained them to ensure... More 

Antioch, Illinois
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 3, 2015

This property is in convenient location from I-88, room was clean, all kitchen items were at front desk. Staff was friendly and helpful. Restaurants are located on Deihl about 5 minutes away. Good value for price, having mini kitchen is nice optioin.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for telling us about your stay. We are so glad to hear that you enjoyed your clean room and our friendly staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Bolingbrook
2 reviews
5 of 5 stars Reviewed January 10, 2015

hi ive stayed at this hotel and i love it ..ive been staying here for like a year is the best friendly hotel ive ever stayed !!! the staff her name is Evelyn she is very kind and helpul she made us feel like home to me and my family .This hotel is like home with kitchen and everything you... More 

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Kelowna, Canada
Top Contributor
91 reviews 91 reviews
27 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed December 4, 2014

I'm a business traveller and am used to staying at hotels with mini/full kitchens. I like to do my own cooking as much as possible. When I checked out the website for this hotel, the pictures seemed like it would be a satisfactory place to stay for a rather economical price. I was wrong. The actual lobby does not look... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am extremely disappointed to hear that we did not meet that expectation. I sincerely apologize that you experience lack of cleanliness and that my team was not responsive to your needs. To uphold our company's high... More 

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