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All 16 Naperville hotels

Extended Stay America - Chicago - Naperville - East

2.0 of 5 Hotel   |   1827 Centre Point Circle, Naperville, IL 60563 (Formerly Homestead Studio Suites - Chicago - Naperville)
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Extended Stay America - Chicago - Naperville - East
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Ranked #15 of 16 Hotels in Naperville
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29 reviews from our community

Traveler rating
    4
    2
    5
    7
    11
See reviews for
9
3
3
8
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kelowna, Canada
Top Contributor
80 reviews 80 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I'm a business traveller and am used to staying at hotels with mini/full kitchens. I like to do my own cooking as much as possible. When I checked out the website for this hotel, the pictures seemed like it would be a satisfactory place to stay for a rather economical price. I was wrong. The actual lobby does not look... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am extremely disappointed to hear that we did not meet that expectation. I sincerely apologize that you experience lack of cleanliness and that my team was not responsive to your needs. To uphold our company's high... More 

Aurora, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed in several Extended Stays, and this was one of the better ones for sure--a great value for the price. I pricelined this hotel at $36! Our check-in was smooth and the clerk very friendly. Room was very clean, and amenities were provided. Beds comfortable, all in working order. You cannot expect a lot for the price, so... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for posting such a nice review of your stay. We appreciate your kind words regarding your check-in, our great staff, the cleanliness of your room and the comfort of your bed. We strive to provide all our guests with a "home away from home" experience, so I'm happy that you enjoyed your stay. Thank you again for sharing... More 

Leucadia, California
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 31, 2014 via mobile

Traveled to the area after an unexpected death in the family and wanted an apartment-style accomodation, something on the order of Homewood Suites where I've stayed many times. I checked trip advisor before booking and the positive reviews seemed to outweigh the negatives...I should have listened to the negatives. We had two rooms. My folks bathroom door banged into the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described regarding the staff's comments and attitude is truly regrettable. In response to your feedback, I am working with my staff to review our customer service standards and expectations. I also apologize we did not effectively communicate that we provide dishes upon request at check-in. I... More 

Central Illinois
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed September 24, 2014

Hotel has a lot of potential but leaves much to be desired. First, check in took a while. During check in there was a mad customer who had been waiting quite some time for cups which were not provided in the room. Another customer told us to check our beds and to check our bill because they like to double... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

The feedback provided in your review is much appreciated. The inefficient check in and poor service from my staff, cleanliness issues with your bathroom and kitchen, lack of wash cloths, and attitude from front desk is unacceptable. In response to your review, I am meeting with my front desk staff to review our check-in process to ensure that it is... More 

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 28, 2014

Where to begin? I booked three hotel rooms and only one of them was available when we checked in (at 4:30, 90 minutes after scheduled checkin). We went out for awhile and returned at midnight (NINE HOURS after the scheduled checkout time and not only were our other two rooms not available, they didn't even rooms for us! Rooms that... More 

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1 review
1 of 5 stars Reviewed July 26, 2014 via mobile

We traveled with a group of 29 and needed a place with kitchen suites. The day of our arrival, the staff called to explain they were overbooked and offered us different types of rooms. This was fine with us and we arrived and checked in. The staff didn't greet me until 10 min after I stood there (he was on... More 

Was this review helpful? Yes
Alpena, Michigan
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed June 30, 2014

Our room was nice, king bed, queen sofa bed, desk, and kitchen. The kitchen was spacious. Room was decent and clean. I don't usually stay at an Extended Stay hotel, so maybe I just don't know how things are done there, but the coffee maker that I thought would be in our room was something we needed to request. We... More 

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2 reviews
5 of 5 stars Reviewed June 16, 2014

Check in was fast, my room was clean, service was great, getting breakfast was fast and easy, check out was fast and easy. My only complaint is that they keep the kitchen ware in the office and I had to do get it. Most of the time the pots, pans, coffee maker and dishes are already there. This location is... More 

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FL native in the St Louis IL side heartland
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed June 16, 2014

This hotel was the nastiest, dirtiest hotel I have ever seen. Filthy carpet, poor cleaning and a used condom between the bed and the wall. I took photos. Unbelievably dirty!! The don't do daily maid service when the room is in use, they do it once a week or when you check out whichever comes first. I've never seen such... More 

Was this review helpful? Yes 1
Richmond, Virginia
1 review
1 of 5 stars Reviewed June 11, 2014

I ended up canceling my reservation and not even going. These people are a joke. I got a threatening phone call saying I needed to give out credit card info over the phone, and when I tried to speak with a manager to make sure it wasn't a scam, no one seemed to know where the manager was or when... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

I appreciate you taking the time to write a review of your experience with us. I apologize that you were not satisfied with the service that was provided by our team. Your comments were reviewed by our staff and we will coach and train to make sure your experience is not repeated. I really appreciate you bringing this to our... More 

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Additional Information about Extended Stay America - Chicago - Naperville - East

Address: 1827 Centre Point Circle, Naperville, IL 60563 (Formerly Homestead Studio Suites - Chicago - Naperville)
Phone Number:
Location: United States > Illinois > Naperville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chicago - Naperville - East 2*
Number of rooms: 136
Reservation Options:
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Also Known As:
Homestead Studio Suites Chicago - Naperville Hotel Naperville
Homestead Studio Suites Naperville
Naperville Homestead Suites

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