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Hotel Arista at CityGate Centre

4.5 of 5
2139 CityGate Lane, Naperville, IL 60563
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Hotel Arista at CityGate Centre
Ranked #2 of 17 hotels in Naperville
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124 reviews from our community

    Trip type
Traveler rating
    86
    26
    4
    4
    4
Date Rating
Rancho Palos Verdes, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 9, 2013

This is advertised as a luxury hotel but it doesn't function that way. No bellman or valet. We had to schlep everything ourselves, but they kindly provided a metal valet luggage rack for us to push ourselves. Gee thanks! Understaffed -- waited in line to check in for 10 minutes. Shower leaks. Shower door doesn't close. Room service food inedible.... More

Was this review helpful? Yes 1
Chicago, Illinois
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 7, 2013

This is a mid-rise business hotel, beautifully appointed rooms, but a little peculiar. When I pulled up at 9 PM on a Saturday, there were cars parked everywhere, and I waited quite a while for a valet. As it happened, they were doing work on their garage and had all the cars parked on the street. I finally spotted one... More

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Chicago, Illinois
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed April 29, 2013

I stayed here for a solo getaway weekend, something I like to do occasionally And while the room was very, very nice, I was put off from the moment I checked in, when the front desk clerk questioned me as to the contents of my small cooler. For the record, yes, it was wine, and no, I wasn't planning a... More

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Union, Missouri
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
4 of 5 stars Reviewed April 10, 2013

We stayed here for a night while making a trip to Ikea. It is right off the highway which is nice and seems to be in some sort of business district or something. Upon arrival the parking situation is interesting but it's free so really can't complain about that. The person at the front desk was super nice and made... More

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Chicago, Illinois
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 8, 2013

I stayed here for one night when visiting relatives. It was a nice hotel and had I been traveling for work, I would had been satisfied. Since it was more of a festive weekend, it was just OK. It is conviently right off 59 and 88, but not near any shopping areas. It has its own bar and a couple... More

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Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed April 4, 2013

I stayed at the Arista for the first time three weeks ago. What a great surprise! I love the hotel and have already been back for a second stay. The staff is very professional - efficient, attentive, pleasant. I love the modern look. The bed was very comfortable, the room clean, and lots of little touches added up. Great food... More

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See 2 more reviews by lala085 for Naperville
Cincinnati, Ohio
1 review
5 of 5 stars Reviewed April 1, 2013

I've never been so comfortable in a hotel in my life. My only regret is that I didn't get to stay longer! The little details are what I enjoyed the most, like my name on the phone, the thoughtfulness given to the light switches, and the always-pleasant doormen. Free parking - right outside the front door (you might expect that... More

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Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 28, 2013

Recently experienced the Hotel Arista in Naperville. Very pleasantly surprised by the modern chic product. Amazing that a hotel of this high quality and great service is nestled quietly in the Chicago suburb of Naperville. The rooms were spacious and clean, and the warmth and caring of the team was evident at every touchpoint. Even the small touches were accounted... More

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JeffBrown2139, General Manager at Hotel Arista at CityGate Centre, responded to this review
April 1, 2013

Dear Frequent Traveler, Thank you for choosing to stay with us! Our hotel offers travelers a chic and modern ambiance while our friendly staff works hard to cater to your every request. At Hotel Arista, we believe the small touches, like the make up towel create a truly unique experience. Zorba Lounge and SugarToad are great stops for nosh, dinner... More

Mount Carmel, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 26, 2013

There are lots of quality hotels in Chicago area. We were looking for a little difference experience. Hotel Arista did that. They have many small touches that make it a pleasant experience. They have a very high tech room and the stuff works. We found the staff well informed and helpful when approached. They let you explore at your pace... More

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JeffBrown2139, General Manager at Hotel Arista at CityGate Centre, responded to this review
April 1, 2013

Dear Neale, Thank you for choosing to stay at Hotel Arista for your weekend away. At Hotel Arista, we offer guests something a little different. We are conveniently located right off I-88 making traveling to and from the city easy. Our friendly staff and old world service create a welcoming environment for visitors while our spacious rooms offer the highest... More

Gang Mills, NY
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 24, 2013

My wife and I were very impressed with our room at the Arista. Considering what we paid, this was truly a great value. The room was both large and contemporary. It had two queen-sized beds that were very comfortable. Even though we were there for pleasure, I did need to take care of some work in the evening. The office... More

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Additional Information about Hotel Arista at CityGate Centre

Address: 2139 CityGate Lane, Naperville, IL 60563
Phone Number:
Region: United States > Illinois > Naperville
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 17 hotels in Naperville
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center and two signature restaurants including SugarToad and CityGate Grille. ... more   less 
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Hotel Arista at CityGate Centre
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