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All 16 Naperville hotels

Hotel Arista at CityGate Centre

4.5 of 5 Hotel   |   2139 CityGate Lane, Naperville, IL 60563
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Hotel Arista at CityGate Centre
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91%
Ranked #1 of 16 hotels in Naperville
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Anna B Zurich, Switzerland
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184 people have reviewed this hotel

Traveler rating
    126
    42
    8
    4
    4
See reviews for
33
51
18
64
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Zurich, Switzerland
2 reviews
4 of 5 stars Reviewed 1 week ago

This is a very welcoming hotel with really comfortable spacious rooms at a very reasonable price. Breakfast choice is great and there is a free shuttle to local areas. Chicago airport is only a 20- 30 minute car journey away.

Was this review helpful? Yes
JeffBrownGM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Anna, I am very appreciative that you took time out of your day to provide valuable feedback from your stay. I am also very happy to hear that you found Hotel Arista to be a good value, as we strive to provide our guests with the very best services and amenities possible. I am glad that you found the... More

Contributor
12 reviews 12 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Great hotel, friendly staff, good room sizes with ample bathroom facilities and clean. Decent supply of toiletries, coffee etc. Would stay again if I were just visiting Naperville (hotel shuttle takes and collects for free) or had a car but otherwise cabs can add up. Slightly isolated position.

Was this review helpful? Yes
JeffBrownGM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Georgina, Thank you so much for your review of Hotel Arista. It is greatly appreciated by the entire team, as is your feedback. I greatly appreciate you taking the time to provide your feedback, and I am happy to hear that you would stay with us again. Our shuttle is available for our guests to utilize anywhere within 5... More

Wisconsin
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I visited Hotel Arista as a part of a fun weekend trip to Chicago. The Hotel Staff greeted us Friday night with a polite smile and good humor - glad to have us there. It was nice. The room it self was clean and the bathroom was actually a delight and reminded us of much more expensive... More

Was this review helpful? Yes 2
JeffBrownGM, General Manager at Hotel Arista at CityGate Centre, responded to this review

I appreciate you taking the time to share your feedback from your recent stay, and thank you for your positive feedback regarding the staff. With regards to your room, I apologize that your room did not have a view that met your expectations, and that there were some issues with the lighting and TV. Your feedback is invaluable, and it... More

Countryside, Illinois
Top Contributor
54 reviews 54 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a modern oasis in a desert of hotels. Love to go there for special occasions such as birthdays, valentine, just a place to getaway with my wife. Best part is that we can order the best massages even in the middle of the night. Rest and awake the next day to a fantastic breakfast in bed. This is... More

Was this review helpful? Yes
JeffBrownGM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Errol, Thank you for your glowing review of Hotel Arista! We love being your oasis, and look forward to celebrating many more special occasions with you and your wife. We greatly appreciate the opportunity to accommodate you for special occasions, and look forward to the next time that we are able to welcome you back. If there is ever... More

Joliet, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed here this past weekend one night for a get away. I originally had reserved a King Standard room, but decided on upgrading to a King suite which is advertised as: "Oversized corner rooms are appointed with one king bed and feature two dramatic walls of windows that provide incredible views and abundant natural light." Now this upgrade was an... More

Was this review helpful? Yes 1
JeffBrownGM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Thank you very much for providing your valuable feedback from your stay with us, and I am disappointed to hear that the view from your room was not satisfactory. We do have suites that provide incredible views of the area, and I sincerely apologize that the view from your room did not meet your expectations. Our goal is to make... More

Chicago, Illinois
Senior Contributor
48 reviews 48 reviews
38 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed March 18, 2014

This hotel is crisp, new, modern, and overall very enjoyable. But there were a few issues that kept it from being entirely enjoyable. First and foremost, the fitness room. I went down both mornings of my stay, at 6:30 am. The fitness room is actually not part of the hotel property. So there are training sessions happening in there. The... More

Was this review helpful? Yes 2
JeffBrownGM, General Manager at Hotel Arista at CityGate Centre, responded to this review

I greatly appreciate your feedback from your stay with us, and I am not pleased to hear that you had multiple issues during your stay. I can assure you that five minutes for hot water is very much out of the ordinary at Hotel Arista, and I apologize sincerely that you had to experience that. I have personally followed up... More

Rockford, Illinois, United States
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 15, 2014

My wife and I have spent two weekends at the Hotel Arista and have found it to be elegant and comfortable. The rooms are decorated well and the amenities are priceless. Staff is well informed and courteous. A trip into Naperville is romantic and fun. And when you return, the bed is heavenly! We also utilized the spa for a... More

Was this review helpful? Yes
JeffBrownGM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Thank you so much for your wonderful review of Hotel Arista. I greatly appreciate you taking the time to share your feedback with myself and others, and I am elated to hear that you and your wife have enjoyed your past stays. We will continue to improve our amenities and services, and I hope that we will have the opportunity... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 6, 2014

Hubby and I wanted to watch the Oscar Ceremony in style this year so we booked an overnight stay at the Hotel Arista in Naperville. The hotel has a very snazzy website with great room photos and a spa so that was good enough to entice us out of the house in the snow. Right from the reservation I made... More

Was this review helpful? Yes 2
JeffBrownGM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Thank you very much for your in-depth feedback regarding your experiences during your stay with us. I greatly appreciate all of your feedback, and I can assure you that your feedback is of the utmost importance. I have personally followed up on multiple items that you have mentioned to ensure that our future guests do not have similar feelings towards... More

Geneva, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed February 19, 2014

My wife and I are lucky enough to have grandma available to watch the kids every once in a while on the weekends, and when we do, we try and stay somewhere nice in the western/northern suburbs of Chicago. We've stayed at several places, and this is definitely at the top of our list. The staff, from check-in, until departure,... More

Was this review helpful? Yes 1
JeffBrownGM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Thank you very much for taking your time to provide your very insightful feedback from your stay. I greatly appreciate all of the wonderful comments regarding our service and our hotel. Your feedback is greatly appreciated, as we are constantly striving to provide our guests with the best accommodations, service, and amenities. I also appreciate your feedback regarding our location,... More

Ottawa, Canada
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 29, 2014

This was my third stay at the Hotel Arista over the past year and it finally occurred to me that when a hotel is so good - consistently, I should get back on on track and review it on Tripadvisor after having taken a break for the past while. This hotel is a great business hotel close to one of... More

Was this review helpful? Yes 1
JeffBrownGM, General Manager at Hotel Arista at CityGate Centre, responded to this review

I sincerely thank you for taking your time to provide your outstanding review. I can assure you that we will continue striving to exceed all expectations, and provide you with the best possible service. I did want to let you know that as of January 1st, 2014 Hotel Arista is now a member of the iPrefer Rewards Program; therefore, our... More

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Additional Information about Hotel Arista at CityGate Centre

Address: 2139 CityGate Lane, Naperville, IL 60563
Phone Number:
Location: United States > Illinois > Naperville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 16 hotels in Naperville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Arista at CityGate Centre 4.5*
Official Description (provided by the hotel):
Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center and two signature restaurants including SugarToad and CityGate Grille. ... more   less 
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