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Country Inn & Suites Chicago O'Hare NW

Certificate of Excellence
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2200 South Elmhurst Street, Mount Prospect, IL 60056
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Country Inn & Suites Chicago O'Hare NW
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Country Inn & Suites Chicago O'Hare NW
Review This Hotel

248 reviews from our community

Traveler rating
    99
    85
    31
    20
    13
See reviews for
100
46
18
46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Maple Valley, Washington, Usa
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

The outside of the hotel has a pleasing appearance. Upon entering at 8 pm into the loby the atmosphere was a frenzy. Fortunately there were three staff members scrambling to accommodate exhausted travelers from canceled flights etc. I had prebooked requesting a Non Smoking room. I was put on floor three which is both smoking and non smoking, which is... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnNW, Director of Sales at Country Inn & Suites Chicago O'Hare NW, responded to this review

Marylou O., Thank you for taking the time to rate and comment on your stay with us. We take great pride in the professionalism of our staff and the cleanliness of our rooms. I would like to apologize for our not being able to change your room since we were busy. I will check with Housekeeping about the smoke smell... More 

Portugal
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Country Inn & Suites because of its proximity to the airport. (There's actually another Country Inn closer to airport, but I mistakenly booked this one.) The staff was friendly and our room was clean and quiet. We wanted to have a nice breakfast before flying, but found the breakfast to be just average. Eggs were dry... More 

Was this review helpful? Yes
CountryInnNW, Director of Sales at Country Inn & Suites Chicago O'Hare NW, responded to this review

Dear tlc78, Thank you for taking the time to comment and rate your stay. We do take great pride in the cleanliness of our rooms and the professionalism of our staff. I would like to apologize for your experience with our breakfast. There are supposed to be 3 hot item options each morning. We will follow up with our breakfast... More 

Ottawa, Canada
Top Contributor
56 reviews 56 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 1 week ago

From the images the hotel looked promising but it was anything but. With everything there is good and bad let's cover both: GOOD: 1. Breakfast: was really good, having it included is nice and had decent variety 2. Room size: The room was large, not cramped 3. Comfortable beds: Self explanatory 4. Pool/Hot Tub: Nice sized pool with hot tub... More 

Was this review helpful? Yes
CountryInnNW, Director of Sales at Country Inn & Suites Chicago O'Hare NW, responded to this review

Dear TrooperMax, Thank you for taking the time to comment and rate your stay with us. I would like to apologize for the presentation of your room. The screaming shower and the malfunctioning faucet are not up to our standards. This is very helpful and it allows us to address the issues with housekeeping and engineering. We do have several... More 

Oviedo, Florida
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Great staff (Susie) on the desk- comfortable and reasonable price for the are - no issues except they advertise a shuttle service to and from the airport but when I arrived I was told the shuttle wasn't running until 3 pm/ I landed at 1 pm so had to get a $34 cab which pushed up the overall price of... More 

Was this review helpful? Yes
CountryInnNW, Director of Sales at Country Inn & Suites Chicago O'Hare NW, responded to this review

Dear academydjs11, Thank you for taking the time to rate and comment on your stay. I would like to apologize on behalf of our property for the inconvenience caused due to limited Shuttle hours in the winter season. We will make sure that this information is communicated in our collateral in order to avoid the miscommunications. We hope to have... More 

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