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Country Inn & Suites By Carlson, Chicago O'Hare Northwest, IL

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2200 South Elmhurst Street, Mount Prospect, IL 60056
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Country Inn & Suites By Carlson, Chicago O'Hare Northwest, IL
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Country Inn & Suites By Carlson, Chicago O'Hare Northwest, IL
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269 Reviews from our TripAdvisor Community

Traveler rating
    104
    91
    34
    24
    16
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106
49
18
52
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Prairie City
2 reviews
5 of 5 stars Reviewed 1 week ago

10/10 staff accommodation! Only hiccups were our unclear understanding of shuttle times and our shower curtain rod was crooked so it didn't stay shut and the bathroom got all wet. But the beds were comfy and all was wonderful!

Review collected in partnership with Country Inns & Suites By Carlson

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CountryInnNW, Director of Sales at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, IL, responded to this review

Dear Makaela C, Thanks you for taking the time to rate our hotel and comment on your experience. We take great pride in the professionalism of our staff and the cleanliness of our rooms. Thank your for the imput on the Shuttle times and your Shower Curtain. These details help us to work on issues we might not perceive as... More 

evansville
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We did park and fly at this hotel. First night was good. We returned on May 15. Checked in at 9 pm. Very tired after 20 hours of Europe travel. Wanted to get a good night sleep Tv did not work. Reported to front desk. Said she had no authority to get a tv from another. Room. Kids in halls... More 

Was this review helpful? Yes 1
CountryInnNW, Director of Sales at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, IL, responded to this review

Dear linday7632, Thank you for taking the time to rate our hotel and comment on your experience. We take great pride in the professionalism of our staff and the cleanliness of our rooms. I would apologize for your TV not working. We will make sure that our Engineering department troubleshoots the TV's and/or replace. We also do not approve of... More 

Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

This aging facility refused to change out a defective TV from our room despite conceding that they had one available. Claimed they had to clear it with maintenance. We were returning from over seas after a 20 hour day and were too tired to change rooms. What good hotel would refuse to accomodate a customer for asking for a functioning... More 

Was this review helpful? Yes
chasdrei2014, Director of Sales at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, IL, responded to this review

Dear Milton Y, Thank you for taking the time to rate our hotel and comment on your experience. We take great pride in the professionalism of our staff and the cleanliness of our rooms. I would like to apologize on behalf of the staff for your not getting a working TV when it was clear that one was available. This... More 

Rochester, NY
Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We've stayed here 12 or 13 times in the last 4 years, and have always had a decent experience. I'm surprised at the strong negative comments that precede this one. The hotel is an older one, but it seems well-maintained and the rooms are always clean. The staff has *always* been friendly and helpful. The location is good---out of the... More 

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chasdrei2014, Director of Sales at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, IL, responded to this review

Dear rudolph 38, Thank you for taking the time to rate our hotel and comment on your experience. We take great pride in the professionalism of our staff and the cleanliness of our rooms. Thank you for the recommendations on the breakfast area. We do have the option of opening the banquet room to expand the breakfast area. We will... More 

Kansas City, Missouri
1 review
1 of 5 stars Reviewed 2 weeks ago

the staff are not professional they have friends hanging out at the front desk when you tried to check in there is a smell of smoke through the hotel and when I got to my room there was food on the walls and there was rust in the bathroom for the price I paid I would not recommend this place... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnNW, Director of Sales at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, IL, responded to this review

Dear kunellis, Thank you for taking the time to rate our property and comment on your experience. I apologize for the reception you experienced at the Front Desk. Even is we are busy there is no excuse for the smell of smoke being present. In term s of the condition of the property, this helps us by providing feed back... More 

Arlington Heights, Illinois
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Worst Country In & Suites I have ever stayed at. Very outdated smelly and breakfast was HORRIBLE. I am a Club Carlson Gold member and have stayed at many properties. It is a shame this has their name as it does not live up to their standards.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CountryInnNW, Director of Sales at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, IL, responded to this review

Dear Laura M, Thank you for taking the time to rate our property and comment on your experience. We will address the condition of the breakfast area seeing that this is one of the prime benefits of a Country Inn & Suites By Carlson. We hope to have the chance to make it up to you in the future. Have... More 

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