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Country Inn & Suites By Carlson, Chicago O'Hare Northwest

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2200 South Elmhurst Street, Mount Prospect, IL 60056
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Country Inn & Suites By Carlson, Chicago O'Hare Northwest
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Country Inn & Suites By Carlson, Chicago O'Hare Northwest
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292 Reviews from our TripAdvisor Community

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    113
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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    (292)
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    (67)
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    (42)
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Chester
1 review
2 of 5 stars Reviewed 1 week ago

Nice size room, staff did not respond after having called several times. One tv in a two tv suite. After bringing another tv it was faulty and kept blinking out. Had to have my room switched do to an unmade bed and dirty linen

Review collected in partnership with Country Inns & Suites By Carlson

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, responded to this review

Thank you for reaching out and writing your review. We do apologize for the dissatisfaction with your stay, specifically in regards to the problems with your room and having to move rooms, as well as the service provided by the staff. Please know that this type of service is atypical for our hotels, and your comments will be shared with... More 

West Des Moines, Iowa
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a good property but it has still some catch up to do. I've been to other Country Inn properties in the Midwest that are far better. We were there for 3 nights during the Independence day weekend and here are my comments: Pros - Good location, with an airport shuttle service - Clean and big rooms - Good... More 

Was this review helpful? Yes 1
Eldridge, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed here in the past and will continue to stay here for all my trips when I need a park and fly experience. Friendly and helpful staff, close to the airport, safe parking while I travel, clean rooms, great breakfast in the morning. Extremely satisfied.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
Montreal, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I've stayed at this location for four days in June. I always liked Country Inn & Suites but recently, I have been staying in a couple of locations where the hotel is not that well maintain. The room was clean, the staff nice but I do not have the same feeling that I had a few years ago. Easy transit... More 

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Urbandale, Iowa
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here the night before our vacation and the night of our return. The first thing we noticed was the area seemed a bit rough. The area is safe and decent, but don't expect a nice suburb area with things to do. The night we left was decent - nice enough room, friendly staff, etc. Keeping our car there... More 

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chasdrei2014, General Manager at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, responded to this review

Dear Brian L, Thank you for taking the time to comment on your experience and rating our hotel. We take great pride in te professionalism of our staff. We are happy to hear the your trip began well. The staff should have offered te option of paying for the Taxi upon return if our Airport Shuttle was otherwise engaged. I... More 

Fort Wayne, Indiana
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed one night to get kids to ohare for a two week trip to Hawaii. They were so wonderful, giving us advice, a free ride to airport and a pickup and fixed breakfast early for us because of flight times. Couldn't have had a better experience. Will make sure to stay here again.

Was this review helpful? Yes 1
CountryInnNW, Director of Sales at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, responded to this review

Dear PinxA, Thank you for taking the time to comment on your experience and rate our hotel. We take great pride in the professionalism of our staff and cleanliness of our rooms. It's nice to hear how our staff was able to help you with directions around town. We hope to see you again during your travels. Have a great... More 

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