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BEST WESTERN Monticello Gateway Inn

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805 Iron Horse Place, Monticello, IL 61856
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1 room 1 adult
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BEST WESTERN Monticello Gateway Inn
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113 Reviews from our TripAdvisor Community

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Chicago, Illinois
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Staff was very friendly and the service was excellent. The rooms are well kept and very clean. The bathroom were clean and there was plenty of room for my kids to watch TV. The continental breakfast had a lot of choices and was delicious compared to most continental breakfast as other places. I would recommend this hotel if you are... More 

Helpful?
Thank chicagoian2016
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here the night before the wedding, and we had a fantastic experience. The employees were incredibly friendly and very helpful. We had trouble drying our laundry with the coin dryers, so they not only offered to dry our clothes for free with their machines, they also folded everything after. Highly recommend!

Helpful?
Thank Caleb M
Washington, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

eh , hotel was ok except for not getting the room i had originally reserved . I have nothing else to say. staff friendly . hotel was being remodeled . breakfast was luke warm . this is annoying ! i don't get this !

Review collected in partnership with Best Western

Helpful?
Thank Sara M
manisha p, Owner at BEST WESTERN Monticello Gateway Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More 

Paducah, United States
1 review
4 of 5 stars Reviewed 1 week ago

Overall, this motel met all of our expectations. There was some confusion due to room renovations going on, but not a big deal. The staff was pleasant and helpful. Our only complaint was that we signed up for express checkout and did not receive an email copy of our bill.

Review collected in partnership with Best Western

Helpful?
Thank Charles T
Fairfield, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

This is the second straight year that we have brought our high school wrestling team to this Best Western. We could not be more pleased. They have always offered to clean our uniforms and helped us with our evening meal. The pool is great and the rooms are very nice. We will continue to bring our teams here for years... More 

Helpful?
Thank dlyons72
Ewing, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I checked out of this hotel today. This hotel has been going through some serious upgrades and is looking great! I reported a previous negative review because it was written by a disgruntled employee who has since been let go. I overheard her telling someone else that she wrote it. I spoke with an employee about it today and they... More 

Helpful?
Thank Jean L
Saint Louis, Missouri
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

This is a no-frills Inn with clean comfortable rooms at a decent price. It appears that they are going through a renovation, which will be interesting to see after they are complete. There is a gas station/convenience store and a restaurant nearby within walking distance.

Review collected in partnership with Best Western

Helpful?
Thank Mark_I
Culleoka
Level Contributor
8 reviews
7 hotel reviews
3 of 5 stars Reviewed December 24, 2015

We spent two nights at this hotel. there was only a few guests staying while we were there. (Christmas week). There is a rework going on at this property. The new carpet in Hall was beautiful. The breakfast was far below anything, I was expecting,but could understand with the low level of customers staying,at the property. Powered eggs are just... More 

Review collected in partnership with Best Western

Helpful?
Thank Connie S
Carbondale, United States
1 review
2 of 5 stars Reviewed November 27, 2015

The price has gone up and up at this hotel. The pool was not heated nor was the room it was in. This was not the first time the pool was cold. We will not be staying here again but rather at the Drury Inn just 20 or so minutes away in Champaign, IL where the pool is always heated.... More 

Review collected in partnership with Best Western

Helpful?
Thank Jennifer G
2 reviews
5 of 5 stars Reviewed November 18, 2015 via mobile

Very nice and clean hotel! Newly remodeled. Grandkids absolutely loved the pool area! The staff is very friendly and helpful! Totally recommend if you are staying in the Monticello/Champaign/Decatur area! Our company also uses this motel when in the area for business

Helpful?
Thank HinzeOne
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