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BEST WESTERN Monticello Gateway Inn

2.5 of 5
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805 Iron Horse Place, Monticello, IL 61856
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BEST WESTERN Monticello Gateway Inn
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Ranked #1 of 2 Hotels in Monticello
A recent review
5 of 5 stars reviewed 4 days ago
Mark F Caledonia
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83 Reviews from our TripAdvisor Community

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Traveler rating
    35
    21
    12
    3
    12
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33
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18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
  • All months
    (83)
  • Mar-May only
    (24)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (12)
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Caledonia
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Our family reunion was held in the conference room. The staff was very accommodating to our needs. We were allowed to rearrange the area to make our event more enjoyable. Additional breakfast items were purchased by the owner to ensure our meals were exceptional. We needed to change the type of room when checking in, which was done without question.... More 

Review collected in partnership with Best Western

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Saint Joseph, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Although this hotel needs updating and it is merely average, the staff and services were top notch polite, friendly and very helpful. The rooms were very clean. I came with a large group (family reunion), I heard nothing but complimentary remarks from everyone.

Review collected in partnership with Best Western

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Omaha, Nebraska
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was clean and comfortable. The breakfast area was under renovation, but the lobby had a gathering area which worked fine. The hotel had a large indoor pool which looked well maintained. We were lucky enough to have a fridge in our room which came in handy. We were there with others in town for a funeral, and we... More 

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manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Alton, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This motel is an excellent venue for a small seminar or workshop. The staff go out of their way to see that all our needs are met. I'd recommend them to anyone that has similar needs. It's great to have rooms and class rooms in the same facility.

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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Family member was married in nearby country setting. We had several rooms. The staff was amazing. Friendly, able to handle requests, flexible. The place is very clean. Pool large enough to do laps and very clean. Had a king bed, small refrigerator, sitting area, nice size room. The small town of Monticello is close and attractive. Otherwise there is a... More 

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I spent 5 days for a class. I felt safe, the rooms and hotel are very clean,and the staff was very accommodating. This is a family owned business with a family attitude and environment. The pool area was clean, and not eye-stinging with chlorine. This was a fabulous venue for a class or seminar type event. They went over and... More 

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Lees Summit, United States
1 review
5 of 5 stars Reviewed May 23, 2015

Although the hotel was doing some renovation the staff was wonderful, very apologetic for the inconvenience and kept asking if there was anything they could do for us. Thanked us for staying and looked forward to seeing us again. The renovation did not affect any part of our stay, the rooms and hotel was clean and not a safety hazard.

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again... More 

monticello, United States
1 review
4 of 5 stars Reviewed May 21, 2015

comfortable & a good value for the money. staff & owner were more than willing to ensure stay was pleasant. happy with room & breakfast was sufficient. hotel is a bit outdated but efforts are being made to modernize. recommended!

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again... More 

Joliet, Illinois
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 26, 2015

I've stayed here several times when visiting the University of Illinois. Thought it's a bit of a drive, the value and condition of this hotel make that extra 15 miles worthwhile. Plus, the town of Monticello is a worthwhile visit too!

Review collected in partnership with Best Western

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manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Brian B, Thank you for completing our Trip Adviser Survey. We appreciate your feedback and will be using your responses to improve visits for yourself and future guests. Janel Guest Relations Manager More 

Appleton, United States
1 review
4 of 5 stars Reviewed April 21, 2015

good value for the money, but not luxurious. Room amenities minimal but adequate. Nice shower. Breakfast ok, but coffee typical of motels - tastes like dishwater. Nice view from breakfast room of river etc. People at front desk friendly and helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

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