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BEST WESTERN Monticello Gateway Inn

805 Iron Horse Place, Monticello, IL 61856
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BEST WESTERN Monticello Gateway Inn
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BEST WESTERN Monticello Gateway Inn
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52 reviews from our community

Traveler rating
    17
    10
    11
    3
    11
See reviews for
22
6
3
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
  • All months
    (52)
  • Mar-May only
    (14)
  • Jun-Aug only
    (13)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (7)
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Carbondale, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed at Best Western in Monticello, Il. Staff was very professional and helpful. Adjoining rooms were perfect for ourselves and daughter with her small dog. Rooms were very spacious, especially the one bed with large couch, table and sink . View of a small lake from our windows was great

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Dear Michael Hanson, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More

Washington, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

this hotel was ok for the most part. I had reserved a room with a ''wet bar" in it and there was no "wet bar" in it. there was a back door and the back door has no door knob and just a chain to lock it. since there was no door knob you could see to the outside through... More

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Dear Sara Mcmillian, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

Decatur, Illinois, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed September 9, 2014

The pool was the best, large and clean. Rooms were average, price was decent. View from room was nice, we were on the backside overlooking a body of water. Beds were comfortable. Continental breakfast was just OK. The coffee was good. The cream cheese inedible in my opinion (usually I count on a cream cheese bagel in these situations). I... More

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Bettendorf, United States
2 reviews
3 of 5 stars Reviewed September 8, 2014

Front desk service was prompt and friendly. The rooms could definitely use updating (especially the carpet). Beds were comfortable - no vents in the bathrooms - shower pressure excellent. The continental breakfast was so-so - not alot of selection to chose from. Coffee was good.

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Champaign, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed September 2, 2014

We have hosted events at this hotel for the past two summers with large groups and have had great experiences! The staff are very friendly and go above and beyond to help make the event a success and make sure all attendees are taken care of. They are always updating to improve their facilities. The conference room is a great... More

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

mount gilead, United States
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 26, 2014

The pool is huge!! Seriously! That was impressive but the rest of the hotel is the complete opposite. Looks ok from the outside, rooms are what you'd expect for the price you pay. The breakfast you may as well skip unless all you need is coffee. They have an outside patio that is big and has a nice view but... More

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Public Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Dear Brian K, Thank you for completing a survey regarding your stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2014 via mobile

We stayed in the hotel I work at when one of my daughter's friends got married & had her wedding Freception there. It was most convenient & a pleasant stay. It made it very nice to have a room right at the reception where my daughter & her friends could freshen up any time they chose too.

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

1 review
5 of 5 stars Reviewed August 20, 2014 via mobile

This hotel is very clean. The staff is helpful and offering to do anything to make your stay better. I love the location. It's in a quiet area so no road noise keeping you awake half the night. The breakfast was excellent.

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Janesville, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 18, 2014

This is nice motel and only motel that I could see in Monticello. We stayed and added to my points and rewards. Several family members also stayed there because we had a 65th year of family reunion to celebrate at our cousins in the area

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Serena, United States
1 review
5 of 5 stars Reviewed August 18, 2014

My daughter just had her wedding at Best Western Monticello Gateway Inn, on August 16, 2014. Overall, the reception turned out lovely and went smoothly. everyone enjoyed themselves still danced. Our entire family and friends that total 60 people were very happy with the accommodations, reception room and swimming pool.

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

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Additional Information about BEST WESTERN Monticello Gateway Inn

Address: 805 Iron Horse Place, Monticello, IL 61856
Phone Number:
Location: United States > Illinois > Monticello
Price Range (Based on Average Rates): $
Number of rooms: 41
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Also Known As:
Best Western Monticello Gateway Hotel Monticello
Monticello Best Western

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