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BEST WESTERN Monticello Gateway Inn

2.5 of 5
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805 Iron Horse Place, Monticello, IL 61856
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1 room 1 guest
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BEST WESTERN Monticello Gateway Inn
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91 Reviews from our TripAdvisor Community

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Traveler rating
    42
    21
    13
    3
    12
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35
6
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19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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    (91)
  • Mar-May only
    (24)
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    (27)
  • Sep-Nov only
    (28)
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Freeport, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

The room was clean, but AC was off when I arrived. Had to hunt for an open AC plug to use computer (only 1 in room). As a small conference place it's underused early in the week so very quiet.20+ rolls of carpet and pads mostly filled the lobby. Easy off/on the interstate.Breakfast standard.

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Front Office Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Michael, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

was great quiet and cllean friendly people working there and hot c coffee always was great even offer late checkout when they can the only thing that happened was i had the coffee maker not work for me on second day and some lights i didnt know how to fix but has microwave safe and fridge which is wonderful it... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

1 review
5 of 5 stars Reviewed July 28, 2015

This was our second year staying here while at a ball tournament in town. This hotel is awesome, they go above and beyond to meet our needs. Clean rooms, awesome pool, great staff! ! Highly recommend!

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Rossville, Illinois
1 review
5 of 5 stars Reviewed July 27, 2015

This hotel is absolutely amazing!! We have stayed there the past 3 years. We have a baseball tournament and our entire team and parents stay in the hotel. Every year they go above and beyond getting us scheduled, then making us comfortable when we get checked in. Always taking great care of us. They take our baseball clothes and wash... More 

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Rossvile, United States
1 review
5 of 5 stars Reviewed July 27, 2015

We have a baseball team that stays at this hotel every year for a tournament. The customer service here is amazing! They go out of their way to accommodate every need we have. they even wash our uniforms and hang them up for our next day games! Highly recommend this hotel to anyone!!!!

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Monique, Thank you for completing the survey regarding your recent stay at our property. We love having you back each year and cheer the team on for each game from afar. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping... More 

Alliance, Ohio
Level Contributor
2 reviews
5 of 5 stars Reviewed July 22, 2015

I drove 450 miles to attend this conference. I appreciate the effort they spend to make our annual event a pleasure. I hope we are able to continue far into the future. The restaurant next door is always a pleasure for me. A perfect venue.

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Front Office Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Columbia City, United States
1 review
5 of 5 stars Reviewed July 19, 2015

I had a great stay at this location. I stayed 3 nights on this trip and each and every day was a great experience. The staff was quick to help....the owner was amazing. In all I am so glad we stayed at this hotel. Will definately return.

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Front Office Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Des Moines
2 reviews
5 of 5 stars Reviewed July 16, 2015

This motel is clean and in a very pretty spot. Beautiful little lake is behind with a deck and great view of fish jumping and birds feeding. Adequate breakfast, nice pool. Could use some deck furniture and perhaps an excersize room.

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Caledonia
Level Contributor
5 reviews
5 of 5 stars Reviewed June 30, 2015

Our family reunion was held in the conference room. The staff was very accommodating to our needs. We were allowed to rearrange the area to make our event more enjoyable. Additional breakfast items were purchased by the owner to ensure our meals were exceptional. We needed to change the type of room when checking in, which was done without question.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Saint Joseph, United States
1 review
3 of 5 stars Reviewed June 29, 2015

Although this hotel needs updating and it is merely average, the staff and services were top notch polite, friendly and very helpful. The rooms were very clean. I came with a large group (family reunion), I heard nothing but complimentary remarks from everyone.

Review collected in partnership with Best Western

Was this review helpful? Yes
manisha p, Guest Relations Manager at BEST WESTERN Monticello Gateway Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

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