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All 8 Metropolis hotels

Holiday Inn Express Metropolis

2.5 of 5 Motel   |   I24 And Us 45 Exit 37, 2179 EAST 5TH STREET, Metropolis, IL 62960
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Ranked #3 of 8 hotels in Metropolis
A recent review
4 of 5 stars reviewed 4 weeks ago
IllinoisMrsZ Illinois
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87 people have reviewed this hotel

Traveler rating
    21
    35
    15
    9
    7
See reviews for
34
22
7
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Fairview, Tennessee
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Our room is like the seventh circle of Hell, the A/C does not work, and the phone in our room does not work, so we had to call the front desk on our cell phone to report the problems to the staff, who exhibited a cavalier attitude towards our situation. If things do not improve soon, we will be looking... More

Was this review helpful? Yes
Vic M, General Manager at Holiday Inn Express Metropolis, responded to this review

Dear Bunky46, Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret the issues you encountered with... More

Illinois
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Friendly staff at check-in. Located just off highway so easy to find and access. Comfy room/bed. Cinnamon Rolls at breakfast were great--not doughy and caked with sickening sweet icing. No complaints to make note of.

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Moultonborough, New Hampshire
Top Contributor
61 reviews 61 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed July 22, 2014

When we checked in, the front desk clerk was very friendly, but clothes were not very presentable. We went to our room and it was smelly but the bed was comfortable. When you are tired after hours of driving you just want to make the best of what you have. The breakfast buffet was very, very good with hot and... More

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Vic M, General Manager at Holiday Inn Express Metropolis, responded to this review

Dear maddie1064, Thank you so much for your comments regarding your stay with us here in Metropolis, IL. Your comments are very valuable to us as a resource for constant improvement. I would like to sincerely apologize for the lack of professional appearance of the Front desk associate, and also for the smell in the room. I have shared your... More

Rantoul, Illinois
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 20, 2014

The floor in our room was questionably uneven. Footsteps of the people above us were quite audible. As other reviews have noted, the space between the toilet and bathroom door is an uncomfortably tight fit. All staff we interacted with were quite pleasant and the breakfast was delicious.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Metropolis, responded to this review

Dear Erin N, Thank you for taking the time to provide feedback on your stay. It is unfortunate the layout of the room prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving... More

Vestavia Hills, Alabama
1 review
2 of 5 stars Reviewed July 11, 2014

This hotel is the epitome of why people who travel often question whether IHG is serious about quality or if they should just adopt a low price strategy a la motel 6. The check-in was pretty standard if a bit slow. The A/C didn't work well, and the microwave in the room was totally dead. The bed was reasonably comfortable... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Metropolis, responded to this review

Dear Tedwilke, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Fayetteville, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2014

The front desk clerk was extremely cordial and a very pleasant man to speak with. He could not ask enough if we had all we needed and if there was anything he could do for us during check-in. The room was extremely clean and quiet, with a powerful AC that kept the room comfortably chilled throughout the night. The breakfast... More

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Nashville, Tennessee
Top Contributor
81 reviews 81 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed June 17, 2014

Our stay was as advertised in Metropolis. Breakfast was better than expected, the room was clean, staff was friendly and price seemed reasonable. I would stay there again. The only issue that we even had was that the A/C seemed to not work as well late at night.

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High Springs, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 16, 2014

Decided to branch out from Motel 6 as according to Travelocity there was no pet restrictions. However, when printing off confirmation, it stated was a $10 fee for pets. Upon arrival, we were told was a $20 fee per pet above 40pds! Night attendant did nothing to address this even when when my confirmation shown. And when going to the... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Metropolis, responded to this review

Dear Amyliz1974, Thank you for leaving us a review about your stay. I apologize for any inconvenience you experienced while visiting our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I would like to address this... More

Champaign, Illinois
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 10, 2014

When we got there we were told that the pool was closed but the staff gave us money off of our bill which I greatly appreciated and they apologized several times! The first thing that my kids asked when I went back to the car to get the rest of the family is 'Can we go swimming?'. I told them... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Metropolis, responded to this review

Dear Jana K, Thank you for leaving us a feedback about your recent stay. I am glad to know that the problem encountered with the pool facility was addressed immediately. We strive to give great and impressive service to all of our guests and it is regrettable we fell short of your expectations during your stay. Please accept our sincere... More

Wichita, Kansas
Top Contributor
67 reviews 67 reviews
20 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed May 29, 2014

This is the lowest review I have ever given. I will start out with the positives...it is easy to get to, and we booked with points, so it was free. The staff was friendly, it's very close to restaurants, and that's where the positives end. The hotel was older and very worn. The pool was closed for "repair and cleaning".... More

Was this review helpful? Yes
Vic M, General Manager at Holiday Inn Express Metropolis, responded to this review

Dear Liberty K, Thank you so much for sharing your thoughts and comments regarding your stay with us. I would like to sincerely apologize that we fell short in providing the excellent facilities that have become the cornerstone of Holiday Inn Express hotels around the world. I would like to sincerely apologize for the pool being down on the day... More

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Additional Information about Holiday Inn Express Metropolis

Address: I24 And Us 45 Exit 37, 2179 EAST 5TH STREET, Metropolis, IL 62960
Phone Number:
Location: United States > Illinois > Metropolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Metropolis 2.5*
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Also Known As:
Holiday Inn Express Metropolis Hotel Metropolis
Holiday Inn Metropolis

25 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Welcome to the award winning Holiday Inn Express Hotel in Metropolis, Illinois. The Holiday Inn Express Hotel in Metropolis, IL, is located at the intersection of I-24 and US 45 at exit 37, across the Ohio River, about 7 miles from Paducah, KY. Just minutes from Harrah's Casino on the river, and Fort Massac State Park, host of the 19th century re-enactment, 'The Encampment.' And of course, Metropolis is also the Home of Superman, and features a 15-ft tall statue of Superman and a million dollar Super Museum! We are also the closest town to Mermet Springs/Mermet Lake Conservation Area, where you can go scuba diving, hiking, picnicking, fishing and hunting, all in the same area. Come and enjoy the new Express Start Refresh breakfast bar featuring our cinnamon rolls, scrambled eggs, cheese omelets, crispy bacon strips, sausage patties, biscuits & sausage gravy, yogurt, and Smart Roast coffee, among other items. We also have an indoor pool and spa for your recreation, along with a fitness center. All guest rooms feature the Simply Smart exclusive line of amenities, bedding, and the one and only Stay Smart shower head. Passing through or visiting Metropolis, IL? Stay Smart at the Holiday Inn Express hotel.We are situated just outside Paducah, KY, about half way between St. Louis, MO, and Nashville, TN, posing as an ideal overnight stop for long-distance travelers. ... more   less 
Number of rooms
75

Questions & Answers

Questions? Get answers from Holiday Inn Express Metropolis staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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