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All 8 Metropolis hotels

Holiday Inn Express Metropolis

2.5 of 5 Motel   |   I24 And Us 45 Exit 37, 2179 EAST 5TH STREET, Metropolis, IL 62960
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Ranked #3 of 8 Hotels in Metropolis
A recent review
3 of 5 stars reviewed yesterday
TNGolfGirl Rutherford, TN
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89 reviews from our community

Traveler rating
    21
    36
    16
    9
    7
See reviews for
34
23
7
7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Rutherford, TN
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

I was disappointed in this hotel as compared to some of the other Holiday Inn Express locations where I have stayed. There was a "moldy" smell in the room, elevator and hallway that was very prominent. The bathroom was very small and the layout is very cramped. The beds & pillows were very comfortable though. The breakfast was decent if... More

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Winfield, Missouri
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Holiday Inn Express over Labor Day weekend for a scuba diving trip. Beds were very comfortable, room was clean. Breakfast was a pleasant surprise as it was better than we expected. We had planned on going to Huddle House but when we saw the breakfast options we decided to stay at the hotel. Customer Service was good... More

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Fairview, Tennessee
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Our room is like the seventh circle of Hell, the A/C does not work, and the phone in our room does not work, so we had to call the front desk on our cell phone to report the problems to the staff, who exhibited a cavalier attitude towards our situation. If things do not improve soon, we will be looking... More

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Vic M, General Manager at Holiday Inn Express Metropolis, responded to this review

Dear Bunky46, Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret the issues you encountered with... More

Illinois
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 4, 2014

Friendly staff at check-in. Located just off highway so easy to find and access. Comfy room/bed. Cinnamon Rolls at breakfast were great--not doughy and caked with sickening sweet icing. No complaints to make note of.

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Moultonborough, New Hampshire
Top Contributor
67 reviews 67 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed July 22, 2014

When we checked in, the front desk clerk was very friendly, but clothes were not very presentable. We went to our room and it was smelly but the bed was comfortable. When you are tired after hours of driving you just want to make the best of what you have. The breakfast buffet was very, very good with hot and... More

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Vic M, General Manager at Holiday Inn Express Metropolis, responded to this review

Dear maddie1064, Thank you so much for your comments regarding your stay with us here in Metropolis, IL. Your comments are very valuable to us as a resource for constant improvement. I would like to sincerely apologize for the lack of professional appearance of the Front desk associate, and also for the smell in the room. I have shared your... More

Rantoul, Illinois
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 20, 2014

The floor in our room was questionably uneven. Footsteps of the people above us were quite audible. As other reviews have noted, the space between the toilet and bathroom door is an uncomfortably tight fit. All staff we interacted with were quite pleasant and the breakfast was delicious.

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IHGCare, Guest Relations Manager at Holiday Inn Express Metropolis, responded to this review

Dear Erin N, Thank you for taking the time to provide feedback on your stay. It is unfortunate the layout of the room prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving... More

Vestavia Hills, Alabama
1 review
2 of 5 stars Reviewed July 11, 2014

This hotel is the epitome of why people who travel often question whether IHG is serious about quality or if they should just adopt a low price strategy a la motel 6. The check-in was pretty standard if a bit slow. The A/C didn't work well, and the microwave in the room was totally dead. The bed was reasonably comfortable... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Metropolis, responded to this review

Dear Tedwilke, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Fayetteville, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2014

The front desk clerk was extremely cordial and a very pleasant man to speak with. He could not ask enough if we had all we needed and if there was anything he could do for us during check-in. The room was extremely clean and quiet, with a powerful AC that kept the room comfortably chilled throughout the night. The breakfast... More

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Nashville, Tennessee
Top Contributor
81 reviews 81 reviews
21 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed June 17, 2014

Our stay was as advertised in Metropolis. Breakfast was better than expected, the room was clean, staff was friendly and price seemed reasonable. I would stay there again. The only issue that we even had was that the A/C seemed to not work as well late at night.

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High Springs, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 16, 2014

Decided to branch out from Motel 6 as according to Travelocity there was no pet restrictions. However, when printing off confirmation, it stated was a $10 fee for pets. Upon arrival, we were told was a $20 fee per pet above 40pds! Night attendant did nothing to address this even when when my confirmation shown. And when going to the... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Metropolis, responded to this review

Dear Amyliz1974, Thank you for leaving us a review about your stay. I apologize for any inconvenience you experienced while visiting our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I would like to address this... More

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Additional Information about Holiday Inn Express Metropolis

Address: I24 And Us 45 Exit 37, 2179 EAST 5TH STREET, Metropolis, IL 62960
Phone Number:
Location: United States > Illinois > Metropolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Metropolis 2.5*
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Also Known As:
Holiday Inn Express Metropolis Hotel Metropolis
Holiday Inn Metropolis

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