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All 8 Metropolis hotels

Harrah's Metropolis Casino

3.5 of 5 Hotel   |   100 East Front St., Metropolis, IL 62960
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Harrah's Metropolis Casino
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Ranked #1 of 8 Hotels in Metropolis
Certificate of Excellence 2014
GreenLeadersBronze level
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191 reviews from our community

Traveler rating
    77
    68
    21
    7
    18
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41
87
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16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tennessee
Top Contributor
155 reviews 155 reviews
26 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed yesterday NEW

A lot better than when on the boat. Really it has that new car smell. Poker still not a main feature by any means four tables, kind of in a separated space but not really, slot machines only a few feet away I was glad they weren't loud. Staff was friendly as they are at most Harrah's locations. Especially in... More

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Clarksville, Tennessee
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have been going to Metropolis since they first got a boat.. Players Casino, Merv Griffin owned it at the time. It was a GREAT PLACE. When Harrah's bought it, we still enjoyed going up there, of course it changed quite a bit after they bought it. The slots did get tighter, but still my wife and myself had better... More

Was this review helpful? Yes 1
Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Thank you very much for your kind words. We are happy that you decided to give us another try and enjoyed our new casino. We are also pleased to hear that you receive great customer service when you visit. We look forward to welcoming you on your next visit! More

Nashville, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Visited in late Sept. 2014. The hotel rooms here are very nice - beds are great. Stayed with our dog and we received a little doggie bag with some treats, a "dog in room" hanger for the door, a mat for his food and water and a roll of cleanup baggies. The elevator comes down right at the door to... More

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Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Thank you for taking the time to tell us about your stay. We are happy to hear that you find our hotel accommodating for you and your dog! It is nice to hear that you have received great customer service on your many visits. We are happy you have chosen to stay with us so often and can't wait to... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything about this hotel was outstanding! The service, the attractiveness of the room and bathroom, cleanliness, security, comfort, low noise level, convenience and the price were all top notch. There wasn't a single feature that could have been improved. I could live in this place! I would definitely recommend it to any traveler.

Was this review helpful? Yes
Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Thank you very much for your feedback. We are happy to hear you had such a wonderful stay! We look forward to welcoming you back in the future. More

Union City, Tennessee
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I hold a diamond card from this casino. My husband and I use to enjoy coming to the casino several times a month until the change of several host, who left this casino. In the past when Jay(exhost) booked us a room, it was very clean and he had bottled water in our room and treats for my dogs. We... More

Was this review helpful? Yes 1
Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Hello and thank you for taking the time to leave us feedback. We sincerely apologize for the problems you endured when trying to get a room. The experience you describe is unacceptable and is not indicative of the quality of stay we expect from our property. Your comments have been forwarded to the Hotel Manager and will be addressed. Please... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in a suite on the top floor, overlooking the Ohio River. The room was immaculate! Extremely clean, huge tub with jets, separate shower, two vanities, & a tv above the tub. The bed was outstanding, loads of room for clothes & two beautiful plush robes to wear. The living room was spacious with a huge flat screen tv,... More

Was this review helpful? Yes 1
Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Thank you for your feedback regarding your recent stay. We are very pleased to hear you enjoyed your room, and we thank you very much for the kind words! We would be happy to welcome you back anytime! More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Early check in was $10 extra. We arrived at 2:00 in the afternoon. The room had a great view overlooking the river. It was clean and well apportioned with refrigerator, tv and the usual. Décor was pleasant. We stayed midweek. It was quiet. There is construction on the lower levels. They are in the process of moving the casino from... More

Was this review helpful? Yes 2
Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Thank you for taking the time to leave us feedback regarding your recent stay. We are glad to hear that you enjoyed your room and were able to take in the view of the river. We appreciate the review and look forward to serving you in the future. More

Loudon, Tennessee
Senior Contributor
22 reviews 22 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Arrived at the beautiful hotel later in the evening (around 8:30 or 9:00 p.m.), the staff checking us in was pleasant. However, the staff at the fine dining restaurant was very less desiring. After driving for hours the day was stopped here, all I wanted was a nice relaxing dinner that had a nice juicy steak involved. However, I did... More

Was this review helpful? Yes 1
Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Thank you very much for your feedback regarding your recent stay. We apologize for the lack of service you received at the restaurant. This is completely unacceptable and your comments have been forwarded to restaurant management. We agree that the closure should have been better communicated, and under no circumstances should you have received rude service. We are pleased that... More

Augusta, Georgia
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The Paducah/Metropolis area is a regular stopover area for us on the way to central Illinois. Saw an unbelievable weekday rate pop up that caught my attention. $38 and change for a king room. Our room was first class, my wife loved the bed and the service was very friendly. There's not another motel/hotel in the area that was even... More

Was this review helpful? Yes
Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Thank you for your review. We are pleased to hear you found the bed comfortable and received friendly service. We look forward to welcoming you back on your next trip! More

somewhere
Reviewer
3 reviews 3 reviews
3 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed October 21, 2014

We just went for the night thank goodness. They put us in a room with stained carpet that I wouldn't let my dogs walk on (if they were with us). You get nothing free here. No continental breakfast, no movie channels at all. The beds are comfy at first but they are not firm enough to have a good night's... More

Was this review helpful? Yes 1
Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Thank you for sharing your recent experience at our hotel. It’s completely unacceptable and we sincerely apologize for you being given a dirty room and not being notified of the current construction when you stayed with us. Your comments will be taken to Housekeeping and Hotel Management to resolve for future guests. Please contact us to discuss your stay further. More

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Additional Information about Harrah's Metropolis Casino

Address: 100 East Front St., Metropolis, IL 62960
Location: United States > Illinois > Metropolis
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Harrah's Metropolis Casino 3.5*
Number of rooms: 258
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Also Known As:
Harrah`s Metropolis Hotel Metropolis
Harrahs Metropolis Hotel
Harrahs Hotel Metropolis

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