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All 8 Metropolis hotels

Harrah's Metropolis Casino

3.5 of 5 Hotel   |   100 East Front St., Metropolis, IL 62960
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77%
Ranked #1 of 8 hotels in Metropolis
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 3 days ago
Justin I Omaha, Nebraska
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179 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Omaha, Nebraska
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 days ago NEW

We were on our way home to Georgia from Nebraska and we normally stop in Paducah. I found Harrah's Metropolis on a hotel booking website and got a room for $52 a night after everything (we stayed on a Monday night)! Quite a deal! I was prepared to spend that much for somewhere like Motel 6 or Super 8 but... More

Was this review helpful? Yes
Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Thank you very much for your feedback regarding your recent stay. We are very pleased to hear that you received friendly service and enjoyed the spaciousness of your room, and that you got the opportunity to take in the river view. Our mattresses are on the softer side and we regret to hear that your rest wasn’t as comfortable as... More

Bug Tussle
Top Contributor
165 reviews 165 reviews
17 hotel reviews
362 helpful votes 362 helpful votes
4 of 5 stars Reviewed 1 week ago

After reading the poor and terrible reviews, I was worried. I guess we were lucky to get a double queen non smoking room. It had a refrigerator, but no microwave. The TV remote did not work on all functions. The floor had two "shaved" places. I guess they were stain removal techniques. There was one stain about 2 feet in... More

Was this review helpful? Yes 2
Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Hello and thank you for taking the time to tell us about your stay. We apologize for the problems you had with the remote and the floor of your room. We will forward your comments to hotel management so that the issues may be addressed. We are pleased to hear that you found your bed to be comfortable and you... More

Libertyville
1 review
2 of 5 stars Reviewed 1 week ago

For the price you might as well stay at a hilton garden inn or marriot as they are nicer hotels and cheaper. Place is run down, most rooms are smoking rooms with lots of stains. Hotel apparently is getting a major overhaul soon and it definitely needs one. Save your money for their Vegas hotels

Was this review helpful? Yes
Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Hi and thank you for taking the time to leave us feedback. We apologize for the condition of the floor in the room you stayed in, as well as the room type you received. While we do host a floor and a half of smoking rooms, a majority of our rooms are non-smoking. As you mentioned, we are currently under... More

Senior Contributor
23 reviews 23 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We took our baby for vacation and metropolis was the middle point so we chose this hotel for that reason. For the price, it was an ok hotel. The concierge and front desk staff were friendly. The walkway was under repairs at that time so it wasn't the easiest to get around. The room itself offered a river view, which... More

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Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Thank you for taking the time to give us feedback on your recent stay. We are glad you found our staff to be friendly and you were able to enjoy the view. We do apologize for the inconvenience you experienced due to our current construction. We also regret to hear of the condition of your room. Your comments will be... More

Wilmington, North Carolina
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I have never been to a casino before so it was wonderful having the exceptionally friendly staff help me learn how to play and explain the pitfalls. The hotel was absolutely luxurious. Super clean and very comfortable. When I ask for a luggage cart a very sweet young valet came and assisted me to my room. There was never a... More

Was this review helpful? Yes 1
Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Thank you very much for your kind words! Customer service is of the utmost importance to us, so it is nice to hear that we are following through on our promise. It thrills us to hear you felt so comfortable playing and that you found your room to be welcoming. We're glad you had a great stay and we thank... More

Belleville, Illinois
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked two rooms online and upon arrival all of our requests were honored. We asked for adjoining rooms on the riverside of the hotel. They are in the midst of construction right now, bringing the Casino on land and into the Hotel addition. The only inconvenience we encountered was an outside walk to the Casino instead of the old... More

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Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your rooms and were able to take in the lovely view. We apologize for the inconvenience regarding the casino access. Since the old walkway will actually be a part of the new casino, it is an unfortunate but necessary step in the... More

Romulus
Contributor
18 reviews 18 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The room was so boring, void of color. Just beige, who does that nowadays. Even the music was boring, seems as if they were catering to an older crowd. At least the staff was friendly, front desk. Maybe when the open the walkway back up it will bring excitement. Will only stay on a comp, it's not worth the price... More

Was this review helpful? Yes 1
Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Hello and thank you for your feedback. We are pleased to hear that you found our staff to be friendly. Customer service is very important to us and we are always eager to get feedback on how we are performing. We regret to hear you found the environment lacking in excitement. Once the walkway re-opens, it will actually be a... More

1 review
2 of 5 stars Reviewed 3 weeks ago

Whole place smelled like dead fish even inside the casino. There's no way to get a drink at the hotel other than go into the fish casino and when you do you can no longer leave with the drink. Other than that it was just ok we got a good price and that would be the only reason to stay... More

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Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Hello and thank you for your review. We do apologize for the smell. With the constant change in river levels, the smell of the river sometimes lingers in the casino. We are constantly working to do everything we can to alleviate the smell in any way we can. We are certainly looking forward to the grand opening of our new... More

Clarksville, Tennessee
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

I've always enjoyed Harrah's Metropolis since the days they were mobile, going out for an hour then docking for an hour. Have to say staff is much more friendlier & attentive to customer's needs, one in particular is C J Carlson, whenever I am there on some me time she comes to my machine to see if I genuinely need... More

Was this review helpful? Yes
Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Thank you very much for your feedback. We are pleased to hear our service consistently meets your expectations and thank you for continued patronage! We will forward your kind words to management and look forward to welcoming you back on your next visit! More

Metropolis
2 reviews
2 of 5 stars Reviewed 4 weeks ago

I made reservations for one non-smoking, 2 queen size beds at this hotel through Travelocity for July 17th, 2014. Upon our arrival (4 guests) we checked in and when we entered our room, we had 1 king bed. Now remember this is for 3 adults, 1 child. I phoned the front desk and was told that there were no non-smoking... More

Was this review helpful? Yes
Blake J, Social Media Coordinator at Harrah's Metropolis Casino, responded to this review

Hello and thank you for giving us your feedback. We apologize for the inconvenience you incurred during your recent stay. During Casino events there are times when we offer rooms to our customers at our hotel partners in town locally. Your room is guaranteed and we do our best to accommodate here at the Harrah’s property, but sometimes we do... More

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Additional Information about Harrah's Metropolis Casino

Address: 100 East Front St., Metropolis, IL 62960
Location: United States > Illinois > Metropolis
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Harrah's Metropolis Casino 3.5*
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Also Known As:
Harrah`s Metropolis Hotel Metropolis
Harrahs Metropolis Hotel
Harrahs Hotel Metropolis

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Amenities

Business Center with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Class
Number of rooms
258

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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