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All 8 Mattoon hotels

Hampton Inn Mattoon

2.5 of 5 Hotel   |   1416 Broadway Ave. East, Mattoon, IL 61938
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87%
Ranked #2 of 8 hotels in Mattoon
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Copper382 Springfield, Illinois
  • Reviews (147)
  • Photos (39)
  • Amenities
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  • Room tips (13)
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147 people have reviewed this hotel

Traveler rating
    86
    42
    11
    3
    5
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51
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40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Springfield, Illinois
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel with mostly updated rooms. The air conditioner was an older model that apparently needs to either be replaced or repaired. It didn't cool appropriately during my stay. The breakfast was subpar as there was not enough food prepared for the amount of guests in the breakfast area.

Review collected in partnership with Hampton

Was this review helpful? Yes
GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

We appreciate you taking the time to write a review of our property. Our goal here at the Mattoon Hampton Inn is to ensure every guest has an exceptional experience while in Mattoon. We deeply regret that the issues negatively impacted your stay. We apologize for the inconvenience and hope you give us another chance to deliver a great experience.... More

Philo, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

All staff went out of their way to make sure our stay was what we expected. We choose it for the indoor pool for a 9 year olds birthday with two friends. This was by far the best staff in hospitality that I have ever meet.

Review collected in partnership with Hampton

Was this review helpful? Yes
GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

Thank you for your review of our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again... More

Northfield, Ohio
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We try to stay at Hampton Inns since they are fairly consistent. The front desk clerk wasn't very knowledgeable about what was available to eat in the area. The room was clean and the facility clean too. The breakfast not as good as other Hampton Inns. I would still stay here again

Was this review helpful? Yes
GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More

Huntsville, AL, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

No fan in bathroom to expel steam from shower. Air conditioner did work but took a long time to cool the room down. The room with two queen beds, desk, and arm chair was very crowded. The bathroom had no counter space. Assumed Hampton Inn had updated their rooms from years ago. I had not stayed in Hampton Inns for... More

Review collected in partnership with Hampton

Was this review helpful? Yes
GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your room didn’t live up to your expectations and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest experience. We do hope the next time... More

Saint Pete Beach, Florida
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I was traveling back to Florida after attending a wedding in Wisconsin I needed a place to stay and pulled off the interstate and found this Hampton, the girl at the desk was very friendly, a great help, very accommodating she represented not just this hotel but the Hampton brand very well I stayed June 28th 2014 because of her... More

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GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

Thank you for writing a review regarding your recent stay with us. We always appreciate hearing from our guests. We are so happy you enjoyed your stay with us. Our guest's satisfaction is our number one goal and I'm glad we exceeded your expectations. Thank you for choosing the Mattoon Hampton Inn and we hope you get another opportunity to... More

O'Fallon, Illinois
Top Contributor
72 reviews 72 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 23, 2014

Although this Hampton Inn has been a Mattoon fixture for some years, it continues to maintain a fresh feel through its ongoing improvements and a dedicated staff. Although we visit only once a year, we are always impressed by the friendliness and dedication of all of the employees from the manager and receptionists to the housekeepers and maintenance crew. The... More

Was this review helpful? Yes
GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

We appreciate you taking the time to write a review of our property. I'm glad we are able to deliver excellent customer service when you come to stay with us. I will be sure to pass your comments to the staff. It's always nice to know their hard work is noticed. On behalf of the entire staff at the Mattoon... More

Carol Stream, United States
1 review
4 of 5 stars Reviewed June 18, 2014

I would usually choose a higher end hotel, however, no options for a luxury hotel in Mattoon. I was surprisingly pleased. Very clean and bed was comfortable. Decent breakfast, and staff was very pleasant.

Review collected in partnership with Hampton

Was this review helpful? Yes
GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

Thank you for taking the time to write a review of our property. Your feedback helps us make your future stays even more enjoyable. I am so glad to see that you enjoyed your stay with us as much as we enjoyed having you. Thank you for choosing the Hampton Inn-Mattoon. We are so glad that we can be your... More

United States
1 review
4 of 5 stars Reviewed June 12, 2014

We enjoyed our evening at this hotel. Very nice accommodations and clean. The breakfast area was very clean and they kept putting out fresh food. We enjoyed the coffee and it was not loud, very mellow.

Review collected in partnership with Hampton

Was this review helpful? Yes
GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

Thank you for taking the time to write a review of our property. I'm very happy you enjoyed your stay with us. We are glad you were satisfied with our breakfast and enjoyed our fresh coffee. On behalf of the entire staff, we would like to thank you for staying with us and we hope to see you on your... More

Schaumburg, United States
2 reviews
4 of 5 stars Reviewed June 10, 2014

Always pleased with our stay at Hampton Inns and this one was no exception. There are several hotels in town, but in our opinion, this one is the best. Quiet, great brealfast, coffee at any time, and friendly staff.

Review collected in partnership with Hampton

Was this review helpful? Yes
GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed June 4, 2014

The town where this hotel is located is very small and rural-like so I was expecting a rural-like hotel. I was wrong. The lobby is inviting and the rooms were nicely decorated and clean. The room had plenty of light and I appreciate that. The décor was modern and stylish. I appreciated the 'more than continental' breakfast that was provided.... More

Review collected in partnership with Hampton

Was this review helpful? Yes
GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

Thank you for writing a review about our property. We love hearing from our satisfied guests. It's always nice to hear we exceed expectations We are glad you were able to enjoy our complimentary hot breakfast and had the added benefit of a quick and painless check in. On behalf of the entire staff, we would like to thank you... More

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Additional Information about Hampton Inn Mattoon

Address: 1416 Broadway Ave. East, Mattoon, IL 61938
Phone Number:
Location: United States > Illinois > Mattoon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Mattoon 2.5*
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Also Known As:
Hampton Inn Mattoon Hotel Mattoon
Mattoon Hampton Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Mattoon #2 Business Hotel in Mattoon
Hotel Class
Official Description (provided by the hotel)
Discover the Hampton Inn Mattoon, IL hotel, located just 2 miles from downtown and close to many restaurants and shopping, including the Tanger Outlet Center. Hotel guests can take advantage of the many value added amenities offered by Hampton Inn. Start your day with our free hot breakfast buffet daily, and enjoy free WiFi in every room and throughout the hotel. Relax and unwind in our clean and fresh Hampton beds, or stay productive with our handy lap desk. Keep your fitness routine in our fitness center, or take a leisure dip in our pool. We look forward to having you! ... more   less 
Number of rooms
60

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