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All 8 Mattoon hotels

Hampton Inn Mattoon

2.5 of 5 Hotel   |   1416 Broadway Ave. East, Mattoon, IL 61938
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Hampton Inn Mattoon
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86%
Ranked #4 of 8 Hotels in Mattoon
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Marie M Quincy, United States
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155 reviews from our community

Traveler rating
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    11
    6
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Quincy, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I have stayed at this Hampton Inn several times over the last year and find it to be always clean. Breakfest has variety of choices. Dining out choices are abundant all within a 6 block area. Would recommend this hotel for business travelers.

Review collected in partnership with Hampton

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United States
1 review
2 of 5 stars Reviewed 1 week ago

Not very impressive. The staff handling the breakfast buffet was awesome. The elevator was hot every time. The service cart was always outside the elevator. The room had water damage and smelled musty.

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GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We apologize for the issues in your room and the elevator. We’re working with our maintenance team to ensure the situation doesn’t happen again. We’re glad to hear that our breakfast staff did a great job of delivering quality service to you and... More

Elk Grove Village, Illinois
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a one night stopover and was really pleased. Room was ample. Beds were comfortable. all the amenities you would expect from a full service hotel. Towels were soft. Did not have breakfast, but it looked good.

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Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

This Hampton has maintenance issues that make it look like a one star hotel. It's decor is dark, gloomy and depressing especially when light bulbs are burned out in lamps and canister lights over the desk area. Choose another Hampton.

Review collected in partnership with Hampton

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GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize that your stay was unsatisfactory. We will take your comments under consideration as we continually work to improve our guest experience. We do hope... More

Egg Harbor, Wisconsin
Top Contributor
104 reviews 104 reviews
39 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Old, old, tired old Hampton Inn. Must be one of the first.....ever. Poorly trained staff who could not/would not work on a reservation problem. I would have found it amusing if I had not been so road wary, I had to call Hilton to straighten things out. As I mentioned to the gal, as she actually works for a Hilton... More

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GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

I am really sorry your experience was not up to our standards. We take all complaints very seriously and learn from them. We appreciate all feedback that guests give us. More

Houston
2 reviews
5 of 5 stars Reviewed 5 weeks ago via mobile

I am a picky hotel person! I want to sleep somewhere clean and comfortable, and that's exactly what we got here. The candle ambiance in the lobby was very welcoming especially after our 14 hour drive from Houston. The public areas, hallways, our room, bathroom, etc were impeccably clean. The bed was very comfortable as well. Breakfast was fresh and... More

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Peoria, Illinois
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
4 of 5 stars Reviewed August 5, 2014

We only stayed one night at this Hampton. Did not use the pool, but it looked nice. Room felt clean with comfy beds. Two queen beds, but no frig or microwave. Bathroom light was on the outside of room and no exhaust fan, but clean and fresh feeling. We had a room on the first floor at end of the... More

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GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

We appreciate you taking the time to write a review about our property. We are glad you were satisfied with the cleanliness of our hotel. We realize it can be an inconvenience to not have fridges in every room. We do have some rooms that have fridges in microwaves in them. We also have extra fridges that are available on... More

Milwaukee, United States
1 review
4 of 5 stars Reviewed July 30, 2014

Hotel Stay was quite and peaceful. Bed was very soft. I got there late after a long day of driving, and got there late, but my room was waiting for us. My family had a good night sleep and enjoyed the breakfast and was on our way. Would like to stay there again, nice break after a long road trip.

Review collected in partnership with Hampton

Was this review helpful? Yes
GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

Thank you for taking the time to write a review of our property. We appreciate your feedback as it allows us to see how we are doing from our guest's perspective. I'm glad to hear you enjoyed your stay with us. We appreciate your business and hope to see you again the next time you are in the area. Kim... More

Springfield, Illinois
2 reviews
4 of 5 stars Reviewed July 15, 2014

Very nice hotel with mostly updated rooms. The air conditioner was an older model that apparently needs to either be replaced or repaired. It didn't cool appropriately during my stay. The breakfast was subpar as there was not enough food prepared for the amount of guests in the breakfast area.

Review collected in partnership with Hampton

Was this review helpful? Yes
GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

We appreciate you taking the time to write a review of our property. Our goal here at the Mattoon Hampton Inn is to ensure every guest has an exceptional experience while in Mattoon. We deeply regret that the issues negatively impacted your stay. We apologize for the inconvenience and hope you give us another chance to deliver a great experience.... More

Philo, United States
2 reviews
5 of 5 stars Reviewed July 3, 2014

All staff went out of their way to make sure our stay was what we expected. We choose it for the indoor pool for a 9 year olds birthday with two friends. This was by far the best staff in hospitality that I have ever meet.

Review collected in partnership with Hampton

Was this review helpful? Yes
GM-MTOIL, General Manager at Hampton Inn Mattoon, responded to this review

Thank you for your review of our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again... More

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Additional Information about Hampton Inn Mattoon

Address: 1416 Broadway Ave. East, Mattoon, IL 61938
Phone Number:
Location: United States > Illinois > Mattoon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Mattoon 2.5*
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Also Known As:
Hampton Inn Mattoon Hotel Mattoon
Mattoon Hampton Inn

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