We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Comfort Suites Mattoon

Certificate of Excellence
GreenLeadersSilver level
Hotel website
Hotel deals
1408 East Broadway, Mattoon, IL 61938
Special Offer
Choice Privileges Points
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Comfort Suites Mattoon
View Map
Add Photo Write a Review

56 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    40
    8
    2
    1
    5
See reviews for
18
7
2
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
  • All months
    (56)
  • Mar-May only
    (18)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (9)
All months
Joliet, Illinois
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

went for the day at lake Shelbyville and stayed here that night. Staff was great very helpful and kind. The room was very quiet, clean and the bed was great. Slept well. the room had a new air conditioner that you could set the temp you wanted. Great town, with many food places and shopping

Was this review helpful? Yes
Coon Rapids, Minnesota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Amazing newly updated hotel. Nice staff . The rooms were clean and the hide a bed Was comfortable. The breakfast was easy never out of things . Good breakfast. The pool was clean . The rooms were spacious. Over all a very good hotel.

Was this review helpful? Yes 1
Brian M, General Manager at Comfort Suites Mattoon, responded to this review

Thank you for such nice words about our hotel! I'm happy you found our breakfast & pool enjoyable! Brian - GM More 

1 review
5 of 5 stars Reviewed 4 weeks ago

We have stayed here many times. Always Clean, Quiet, Good Breakfast, Beds are comfortable. The Staff who checked us in was very friendly and made me feel very welcome. Asia even remembered us from our last visit over a month ago. Check out was effortless. Receipt was under door when I checked out. I highly recommend it.

Was this review helpful? Yes
Brian M, General Manager at Comfort Suites Mattoon, responded to this review

I'm very pleased our staff recognized you when you returned! I hope you'll be back with us very soon! Brian - GM More 

Monticello, Iowa
1 review
5 of 5 stars Reviewed July 16, 2015

I have stayed here many times. Always Clean, Quiet, Good Breakfast, Beds are comfortable but me pillows than I need. The Staff who checked me in was very friendly and made me feel very welcome. Check out was effortless. Receipt was under door when I checked out. I highly recommend it.

Was this review helpful? Yes
Brian M, General Manager at Comfort Suites Mattoon, responded to this review

Thanks for the kind words! I'm glad you found our beds so comfortable! Brian - GM More 

Level Contributor
491 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed June 25, 2015

Their 4.5 Trip Advisor rating certificate proudly displayed on the counter.... Well deserved rating by the way. Pleasant check in by Mindy set the tone for the stay.The common areas are fresh and inviting. The rate was very reasonable here and is about $30 cheaper then Urbana's average rate. The room was very nice. Extremely clean, quite and comfortable. There... More 

Was this review helpful? Yes 1
Brian M, General Manager at Comfort Suites Mattoon, responded to this review

Thank you for the great review & choosing to stay with us! We look forward to seeing you soon! Brian - GM More 

Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 12, 2015

This hotel seems to be updated, clean and well cared for in general. The bed area of the room is very comfortable but the sitting area is stiff and sterile feeling. Not conducive to relaxing and the laminate floors make the sound bounce around the room. There was only one luggage cart when we checked in (after 8pm so not... More 

Was this review helpful? Yes
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 10, 2015

This hotel has a 7 day cancellation policy regardless of whether the reservation was made less than 7 days prior to the scheduled arrival. They will not budge on this under any circumstances. I was charged $200 for a room I never used which I booked for the next day and attempted to cancel within 2 hours of making the... More 

Was this review helpful? Yes 2
Brian M, General Manager at Comfort Suites Mattoon, responded to this review

Jennifer, either my email to you went into your junk folder or your statement hasn't arrived yet but below is what I emailed you back on May 27th. "Dear Jennifer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for... More 

Nashville, TN
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed June 10, 2015

We travel regularly through Illinois for business and recreation. We were unable to reserve a room at our usual hotel in Mattoon, so we booked a room at Comfort Suites using Expedia. We arrived at 4:00 pm to check in. We were astonished to learn at the front desk that key cards were not available (the cause was some technical... More 

Was this review helpful? Yes 2
Lombard, Illinois
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 18, 2015

The hotel is located right off the interstate and easy to get to. It is 5 minutes away from EIU in Charleston. There are good restaurants nearby; Steak and Shake, Cracker Barrel, Buffalo Wild Wings, etc. The front desk staff were awesome, especially Asia. Rooms were nice and roomy. Our 2 queen bed room had a couch and sitting area... More 

Was this review helpful? Yes 1
Brian M, General Manager at Comfort Suites Mattoon, responded to this review

Thank you for the kind words about our hotel & a special thank you for commenting about our staff!. I'm glad our location was convenient, including being near places to eat. We look forward to seeing you again! Thanks, Brian - GM More 

Mount Vernon, Illinois, United States
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 6, 2015

I have traveled through this area several times and I love this hotel. It is one of the nicest Comfort Suites I've stayed at. The staff is great as well, especially Mary, who is one of the main reasons I've kept coming back. She is always very pleasant and cheerful. She makes you feel very welcome and appreciated for your... More 

Was this review helpful? Yes
Brian M, General Manager at Comfort Suites Mattoon, responded to this review

I love reading reviews of our hotel like this one! I'm so glad you come back time & again & that our staff is accommodating! Thank you again & hopefully we'll see you soon! Brian - GM More 

Questions? Get answers from hotel staff and past guests. Ask a question

29 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (9)
Viewed
Dining (5)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (4)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Mattoon
4.7 mi away
Quality Inn & Suites Conference Center
0.1 mi away
Baymont Inn and Suites Mattoon
0.4 mi away
Holiday Inn Express Hotel & Suites Mattoon
Show Prices
Show Prices
Show Prices
0.0 mi away
Hampton Inn Mattoon
Hampton Inn Mattoon
#1 of 9 in Mattoon
4.5 of 5 stars 205 reviews
1.1 mi away
Days Inn Mattoon
Days Inn Mattoon
#7 of 9 in Mattoon
3.0 of 5 stars 192 reviews
6.8 mi away
Unique Suites Hotel
Unique Suites Hotel
#2 of 2 in Charleston
4.0 of 5 stars 40 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay