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Comfort Suites Mattoon

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1408 East Broadway, Mattoon, IL 61938
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Comfort Suites Mattoon
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53 Reviews from our TripAdvisor Community

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Traveler rating
    37
    8
    2
    1
    5
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16
6
2
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (53)
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    (18)
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    (14)
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Monticello, Iowa
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed here many times. Always Clean, Quiet, Good Breakfast, Beds are comfortable but me pillows than I need. The Staff who checked me in was very friendly and made me feel very welcome. Check out was effortless. Receipt was under door when I checked out. I highly recommend it.

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Level Contributor
454 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Their 4.5 Trip Advisor rating certificate proudly displayed on the counter.... Well deserved rating by the way. Pleasant check in by Mindy set the tone for the stay.The common areas are fresh and inviting. The rate was very reasonable here and is about $30 cheaper then Urbana's average rate. The room was very nice. Extremely clean, quite and comfortable. There... More 

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Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 12, 2015

This hotel seems to be updated, clean and well cared for in general. The bed area of the room is very comfortable but the sitting area is stiff and sterile feeling. Not conducive to relaxing and the laminate floors make the sound bounce around the room. There was only one luggage cart when we checked in (after 8pm so not... More 

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Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 10, 2015

This hotel has a 7 day cancellation policy regardless of whether the reservation was made less than 7 days prior to the scheduled arrival. They will not budge on this under any circumstances. I was charged $200 for a room I never used which I booked for the next day and attempted to cancel within 2 hours of making the... More 

Was this review helpful? Yes 2
Brian M, General Manager at Comfort Suites Mattoon, responded to this review

Jennifer, either my email to you went into your junk folder or your statement hasn't arrived yet but below is what I emailed you back on May 27th. "Dear Jennifer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for... More 

Nashville, TN
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed June 10, 2015

We travel regularly through Illinois for business and recreation. We were unable to reserve a room at our usual hotel in Mattoon, so we booked a room at Comfort Suites using Expedia. We arrived at 4:00 pm to check in. We were astonished to learn at the front desk that key cards were not available (the cause was some technical... More 

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Lombard, Illinois
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 18, 2015

The hotel is located right off the interstate and easy to get to. It is 5 minutes away from EIU in Charleston. There are good restaurants nearby; Steak and Shake, Cracker Barrel, Buffalo Wild Wings, etc. The front desk staff were awesome, especially Asia. Rooms were nice and roomy. Our 2 queen bed room had a couch and sitting area... More 

Was this review helpful? Yes 1
Brian M, General Manager at Comfort Suites Mattoon, responded to this review

Thank you for the kind words about our hotel & a special thank you for commenting about our staff!. I'm glad our location was convenient, including being near places to eat. We look forward to seeing you again! Thanks, Brian - GM More 

Mount Vernon, Illinois, United States
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 6, 2015

I have traveled through this area several times and I love this hotel. It is one of the nicest Comfort Suites I've stayed at. The staff is great as well, especially Mary, who is one of the main reasons I've kept coming back. She is always very pleasant and cheerful. She makes you feel very welcome and appreciated for your... More 

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Brian M, General Manager at Comfort Suites Mattoon, responded to this review

I love reading reviews of our hotel like this one! I'm so glad you come back time & again & that our staff is accommodating! Thank you again & hopefully we'll see you soon! Brian - GM More 

Colorado
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 3, 2015

The hotel is very comfortable and quiet. Easy on/off the interstate with good restaurants in the area. The hotel is 25 miles south of the Amish community for an easy drive for a one day excursion. The hot breakfast was excellent. It is a clean, comfortable hotel, beds were excellent for a good nights sleep. Highly recommended. We stay here... More 

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Brian M, General Manager at Comfort Suites Mattoon, responded to this review

Thank you for the comments about our hotel! I love hearing that guests come back to us time & again! Thanks, Brian - GM More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 20, 2015 via mobile

This is by far the worst stay we've had. My kids were excited about getting to swim but the pool was closed due to some kid pooping in it. Then we witnessed the parents beat the kid who had the accident. :-(

Was this review helpful? Yes 2
Petersburg, Michigan
Level Contributor
151 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed April 2, 2015

The front desk clerk was friendly and helpful, check in was quick and our room was large and came with frig and microwave. Price was reasonable too. We loved the hot tub in the pool area, the water was the perfect temperature - hot but not uncomfortably so. Just what we needed after 9 hours of driving.

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Brian M, General Manager at Comfort Suites Mattoon, responded to this review

I'm glad you could find a nice spot to stop after such a long drive! A hot tub always feels great after being cooped up in a car for that long! Thanks for your comments! Please visit us again! Brian - GM More 

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