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Holiday Inn Express Hotel & Suites Mattoon

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121 Swords Drive, Mattoon, IL 61938
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Holiday Inn Express Hotel & Suites Mattoon
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Holiday Inn Express Hotel & Suites Mattoon
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113 reviews from our community

Traveler rating
    74
    24
    9
    3
    3
See reviews for
35
20
2
38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (113)
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    (29)
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There are newer reviews for Holiday Inn Express Hotel & Suites Mattoon
See the most recent reviews
Wisconsin
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed April 7, 2013

I have stayed at this hotel 3 times on my way further south. It is very easy to get to right off the highway and there are several places to eat and get gas right next to the hotel. The staff is always friendly when you check in. This past stay, they even called up to my room about 30... More 

Was this review helpful? Yes 2
Delia B, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Valued Guest, thank you for your kind words about our staff and hotel and also for taking time to post on TripAdvisor! We stress to our employees how important that every guest receive the best overall experience possible! We realize there are many other lodging choices and thank you for choosing us! We look forward to seeing you and your... More 

Franklin, Indiana
Top Contributor
121 reviews 121 reviews
102 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed April 5, 2013

I don't give many excellent ratings but this hotel deserves it. Everything was great and I had no complaints. Hotel is well maintained, clean and comfortable. Staff are friendly. The breakfast area was nice.

Was this review helpful? Yes 2
Delia B, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

We appreciate you taking your time to post this positive review! We try daily to make the guests experience as comfortable and enjoyable as possible. I am pleased to hear you were well taken care of here on your stay. We hope you are a guest again soon! More 

Wisconsin
Top Contributor
67 reviews 67 reviews
33 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed April 2, 2013

Stayed here for one night while passing through our way home from Florida. The hotel is convenient to I-57. Our room was very spacious and extremely clean -- we had a 2-Queen suite which included a fridge, microwave, sofa bed, table, desk, etc. The front desk girl was very friendly and efficient. She told us that the hotel is about... More 

Was this review helpful? Yes 1
Delia B, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Valued Guest, thank you so much for your positive review and I am glad that you were so pleased! We strive to make sure the guests are well taken care of with good service! If the opportunity arises we would love for you to come stay again! More 

JUSTICE, IL
Contributor
11 reviews 11 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 1, 2013

Let me start off by saying great employees make the hotel a better place and this hotel has them! There was some confusion with my reservation and Courtney Scoles was the first one to help me out over the phone. Then when I arrived and the matter had to be called into priority rewards Sarah Minix and Stephnie Packer(GM) went... More 

Was this review helpful? Yes
Delia B, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Valued Guest, Thank you so much for your kind words about our staff and property! We take pride in being able to say we do all we can for the guest, and I'm glad we were able to help! If you ever find yourself traveling this way we would love to have you stay again! More 

Champaign, Illinois
Top Contributor
55 reviews 55 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 18, 2013

Checking in was easy and very friendly service. The hotel is by the interstate and many restaurants. Only 10 minutes from the high school we were competing at. I would stay there again. Morning breakfast was very good, rooms were clean, bed was very comfortable, and shower was great.

Was this review helpful? Yes
Sara G, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Valued Guest, Thank you for your positive review! Our staff takes pride in trying to make every stay a great experience! I'm glad your stay was convenient and we hope to see your team again! Delia Bunyard Assistant General Manager More 

Nashville, Tennessee
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 14, 2013

Very friendly, helpful staff. The property was immaculate and well maintained. The room was clean. The hotel is close to restaurants and shopping. The bed was very comfortable. If you're looking for a place to stay in Mattoon, stay here. I've also stayed at the Hampton Inn in Mattoon. This property is just as good. I would stay again here... More 

Was this review helpful? Yes
Sara G, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Valued Guest, Thank you for the kind words about our property. We value cleanliness and pride in pleasing our guests. We hope your travels bring you in our diresction again! More 

marietta, mn
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 20, 2013

The Holiday Inn was great. The staff was very friendly and the room was exceptionally clean (and we are we are picky). Breakfast more than we expected. We would definitely stay here again. My wife and I do a lot of road trips so we have a lot to compare with in all parts of the country.

Was this review helpful? Yes
Sara G, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Thank you so much for your kind words about our hotel. We appreciate your kind words about our staff! We are very pleased to hear you enjoyed your stay. We hope to see you again soon. Thank you, Sara G. More 

Nashville, Tennessee
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 16, 2013

Living in TN, we travel back to WI for family visits several times a year. We have tried several hotels in the past five years and always come back to the Holiday Inn Express. Extremely friendly, easy to work with, extra perks if you have their priority card and close to freeway. Very comfortable beds and they have breakfast in... More 

Was this review helpful? Yes
Sara G, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Valued Guest, Thank you for your kind words about our hotel. We appreciated your wonderful review of our property and look forward to your return as our guest. Our goal is to make our guest feel welcomed and at home and your comments imply we have done just that. Thank you for taking the time to write this review! More 

Chicago
Top Contributor
117 reviews 117 reviews
29 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed January 9, 2013

The front desk staff was really friendly during the check in process. Priority Club members are given the choice of a snack. The room decor is sterile and basic. The best thing was the granite like material on the shower walls. The breakfast was just ok. It would have been nice to have a bowl of oatmeal instead of all... More 

Was this review helpful? Yes
Sara G, Front Office Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

We apologize that your stay at hotel did not meet your expections. We do offer oatmeal each morning with our breakfast but it is located near the coffee and hot water, so I am sorry that you did not realize that is was an option. We have addressed the issue of not immediately providing your bill with the employees so... More 

Athens, IL
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 20, 2012

We stayed here on a overnight getaway. Staff was very warm and welcoming. The aroma of fresh baked cookies filled the lobby at check in. (They were warm & yummy!) Hotel was clean and breakfast was good! Willl stay here again when in this area!!

Was this review helpful? Yes
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Thank you for taking the time to review your stay at our hotel. We strive to make every stay a great experience for our guests and are glad you enjoyed your stay. We look forward to having you as our guest in the future. More 

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28 photos of this hotel

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