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All 8 Mattoon hotels

Holiday Inn Express Hotel & Suites Mattoon

2.5 of 5 Hotel   |   121 Swords Drive, Mattoon, IL 61938
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Ranked #1 of 8 Hotels in Mattoon
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed November 20, 2012
Chrissie54 Athens, IL
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104 reviews from our community

Traveler rating
    69
    22
    7
    3
    3
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32
17
2
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites Mattoon
See the most recent reviews
Athens, IL
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 20, 2012

We stayed here on a overnight getaway. Staff was very warm and welcoming. The aroma of fresh baked cookies filled the lobby at check in. (They were warm & yummy!) Hotel was clean and breakfast was good! Willl stay here again when in this area!!

Was this review helpful? Yes
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Thank you for taking the time to review your stay at our hotel. We strive to make every stay a great experience for our guests and are glad you enjoyed your stay. We look forward to having you as our guest in the future. More

Hamersville, Ohio
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 8, 2012

My sister and I had reservations for a few days in the month of november 2012, I called the hotel direct in october 2012 @ (217) 235-2060 because I never book a hotel without speaking to them direct finding out the age of the hotel, etc.Went I went to cancel because i came down with the flu and could not... More

Was this review helpful? Yes 3
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

We are sorry that you were dissatisfied with your reservation. As you stated in our conversation, your Verizon phone bill showed that the number you called on October 16 was (217) 234-4267. This number does not belong to the Holiday Inn Express. The reservation in our system came from Expedia. As you verified in our conversation, the credit card number... More

USA
1 review
5 of 5 stars Reviewed November 2, 2012

I stayed at this hotel for work, and it was an average Holiday Inn with good rooms and the standard breakfast (and great cookies!) but the best part is their customer service. I left a favorite large, bulky coat in my room. I called them and frantically asked for them to send it! They took my credit card on file,... More

Was this review helpful? Yes
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

We are very happy to hear that your coat arrived safely at your home. In today's world and all the choices we have in lodging, we understand that Customer Service is a #1 priority in the Hospitality Business. We appreciate you taking the time to review our hotel. Please be our guest again when your travels bring you to the... More

Saint Louis, Missouri
Top Contributor
272 reviews 272 reviews
110 hotel reviews
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed October 22, 2012

I was struck by the fact that this property is where it is. Nice to have a hotel between some of the other areas of Illinois. I appreciate not having to drive to a major city to find lodging. Right off the interstate was excellent. Being next to Cracker Barrel made it possible to have a good meal without adding... More

Was this review helpful? Yes 1
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Thanking you for choosing our hotel for your lodging needs and for taking the time to write a review on TripAdvisor. We are glad you had a pleasant stay at hotel and strive to make every stay a pleasant stay. As you travel through again, please stop and be our guest again. More

Denver, CO
Top Contributor
76 reviews 76 reviews
36 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 13, 2012

This hotel is simple but clean and comfortable. The location of the hotel in conveniently located near the interstate and several restaurants nearby. The breakfast buffet had enough variety to please most guests. After staying at another hotel in town in the past, this Holiday Inn Express is the nicest place in town.

Was this review helpful? Yes 1
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

It gives us great pleasure to hear that you enjoyed your stay at our hotel. A clean, quiet and pleasant stay is the experience we work to provide each of our guests. The time you spent posting your comments in this website is much appreciated. More

Illinois City, Illinois
Top Contributor
106 reviews 106 reviews
34 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 28, 2012

This is a nice clean hotel up to the standards that you would expect at a Holiday Inn Express. The breakfast was timely and well-stocked. It is easily accessible from the interstate. The soundproofing must be good as we stayed next to a stairwell. I was hesitant, but never heard a thing!

Was this review helpful? Yes 1
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Thank you for writing a review on your stay at our hotel. Everyday we stress to our employees how important it is to be sure that every guest has a fantastic stay. It is very rewarding to hear that you did enjoy your stay at our hotel. We hope that if you are in the area in future that you... More

Portage, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2012

Arlene, the breakfast attendant, was the highlight of our stay. She kept the area spotless while serving coffee and greeting the guests, refilled food items while helping children make their pancakes. Yes, the ladies who checked us in and out were very friendly. Our room was spotless. But, in the morning Arlene was the one who started our day with... More

Was this review helpful? Yes 1
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Valued Guest, Thank you so much for your kinds words about our staff! We really appreciate you taking the time to share your experience with us. We are very aware that Arlene goes above and beyond to make sure the guest have the best overall experience. She is a very valuable member of our staff and we are grateful... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 9, 2012 via mobile

Nice accommodation and very pet friendly. A pet smart store is right across the grassy field. We had a fantastic stay at this hotel. Highly recommend if you have a pet with you. Easy access off the I-57 highway.

Was this review helpful? Yes 2
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Valued Guest, Thank you for taking the time to leave your comments. We are really we were able to accomadate you and your pet and hope to see you again soon. Thank you Stephanie Packer Assistant General Manager More

Grand Island, Nebraska
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 7, 2012

This was my first and last visit to this property. I had no expection of having any issues based on the online reviews and pictures. Upon arrival, the first room I went into had a foul odor. I switched to another room and at first it seemed to be satisfactory until I turned on the AC unit. I determined this... More

Was this review helpful? Yes 1
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear valued guest, We appreciate your feedback on your stay at our hotel. We are very sorry you are not satisfied with your stay. We do have our air conditioning units cleaned on a regular rotating basis. We rent those particular rooms on a nightly bases and had not received any other complaints. The front desk did note the complaints... More

Wayne
1 review
5 of 5 stars Reviewed August 3, 2012

Stayed at HIE one night. Very clean. Good bed and great shower. Very friendly staff. Good breakfast. The hotel's decor is very tasteful and cheerful. I would always stay here as long as the cleanliness and service remain as it is now. Would highly recommend.

Was this review helpful? Yes
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear valued guest, Thank you so much for your kind words about our hotel. We appreciate you recommending our property and are very pleased to hear you enjoyed your stay. We hope to see you again soon. Thank you, Stephanie Packer Assistant General Manager More

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Additional Information about Holiday Inn Express Hotel & Suites Mattoon

Address: 121 Swords Drive, Mattoon, IL 61938
Phone Number:
Location: United States > Illinois > Mattoon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Mattoon 2.5*
Number of rooms: 69
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Also Known As:
Holiday Inn Express Hotel And Suites Mattoon
Holiday Inn Express Mattoon
Mattoon Holiday Inn

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