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Holiday Inn Express Hotel & Suites Mattoon

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121 Swords Drive, Mattoon, IL 61938
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Holiday Inn Express Hotel & Suites Mattoon
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132 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Mattoon
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Clinton, IL
Level Contributor
152 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed September 9, 2015

Wife and I stayed a single night. First of all, AC was nice and cold, was in the high nineties the day we checked in, room cooled off very nicely. Common areas, and room was very clean. Bed and pillows very comfortable. WiFi response times were adequate and acceptable. Breakfast was good with lot's of hot and cold items. Plenty... More 

Helpful?
Thank Clinton_ILCruiser
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Clinton_ILCruiser, Thank you for taking the time to detail every aspect of your stay. Glad we could cool you and your wife off on a warm day. We love to hear that our guests are pleased with multiple aspects of their stay. We look forward to seeing you in the future. Sincerely, Reynolds B. Front Desk Manager. More 

Ottawa, IL
2 reviews
5 of 5 stars Reviewed August 25, 2015 via mobile

Staying at this hotel is always great. The hotel and the rooms are always clean and feel like you are the first one to ever stay there. Everything is updated and very comfortable. The staff is great too. I always stay at this hotel when I'm in the area. This is the best place to stay in the Mattoon area!

Helpful?
Thank HBadger87
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear HBadger87, Thank you for taking the time to review our hotel. We are proud that you feel as if, " you are the first one to ever stay there." Clean rooms are essential for our guests, and we are excited to hear how please you were with yours. Sincerely, Reynolds B. Front Desk Manager. More 

Level Contributor
596 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
2 of 5 stars Reviewed July 17, 2015 via mobile

I haven't stayed here in a while and was looking forward to it actually. As I was leaving the hotel after a two night stay, a lady walked past me and said good morning as she was walking in, it was the Manager. That was the first staff member who had said hello to me or anyone in my group... More 

Helpful?
Thank Travel46804
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Travel46804, Thank you for taking the time to write a review of our hotel. I deeply apologize if the level of service you have received during your past stay did not live up to your expectations. We take comments such as these very seriously as we do strive to maintain and improve the level of service we provide our... More 

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed July 13, 2015

This is our 3rd stay at this hotel in as many years. We normally go for the entire weekend and check in late on Friday until Sunday mid-morning. Check-in and later, check-out was smooth and even with a kids sports teams in town for playoffs, they kept the hotel quite and clean. Not an easy feat with 100+ energetic kids... More 

Helpful?
Thank Mauricestl
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Mauricestl, Thank you so much for your loyalty to our hotel. Its guest like you that make us successful. I am happy to hear that you are pleased with your stay. Thank you for recognizing how hard the staff works to provide a great experience for our guest. We will be looking forward to your next visit. Sincerely Stephanie... More 

Cool Ridge, West Virginia
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 3, 2015

We have stayed here before & always happy with the rooms & service !! We love the comfy bedding...always a nice hot breakfast waiting for us :) Also the kids love the pool & hot tub ...The staff are always helpful

Helpful?
Thank Jennifer M
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Thank you for taking the time to review our hotel. We are so happy to hear you enjoyed your stay. We are glad you like our bedding and breakfast. I will pass along your comments to the staff. Sincerely, Stephanie P More 

midwest
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed June 28, 2015

This is a very nice H.I. The rooms are good sized with a very comfortable bed. Very very clean . The rooms are a bit dated but cleanliness makes up for that. Great customer service ( early check in for our rooms to arrive at wedding on time ) The breakfast was actually good. A lot of variety, food area... More 

Helpful?
Thank whoa3050
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Whoa3050, Thank you so much for your review. We are so excited to hear about your stay. Our staff takes a lot of pride in the experience we provide. We are happy that yours was great. Providing a clean and friendly environment is very important to us. We hope your enjoyed the wedding as well. Sincerely Stephanie P More 

Kernersville, North Carolina
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 17, 2015

We've stayed here a few times now and it's probably the best choice in Mattoon, IL. The rooms are clean and comfortable. It's nothing fancy but good for a small town. On our most recent visit, the 2nd floor reeked of cigarette smoke on the last night, and management said there was little they could do to identify where it... More 

Helpful?
Thank JoyBlaser
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear JoyBlaser, Thank you for staying with us again and taking time to post a review of our property. I am really happy that you are satisfied with the level of cleanliness in our hotel and enjoyed the breakfast and our pool area. On the other hand, kindly accept my apology that you were inconvenienced due to unpleasant odor in... More 

Springhill, Louisiana
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 12, 2015

This property was right on our route to Michigan. So we stayed two nights - one going up and one coming back. Excellent both times. Staff was most accommodating, facilities were excellent, and the breakfast was great.

Helpful?
Thank Charlie P
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Charlie P, Nothing makes us happier than we our guest use the word excellent when describing their stay. We are so happy to hear your were satisfied on both of your stays. Thank you for your review and we hope to see you again on the next trip. Sincerely Stephanie P More 

Indianapolis
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 27, 2015

Clean and comfortable with friendly, helpful staff. Quiet room with mini fridge and nice TV with good reception. Easily controlled AC/heat. Lots of variety in the breakfast - everything from eggs/bacon/biscuits and gravy to fruit, cereal, oatmeal, pancakes. Convenient location.

Helpful?
Thank jenkaa
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Jenkaa, Thank you for your kind review of our property. I am glad to hear you were pleased with the cleanliness of our hotel. The staff works hard to provide a pleasant experience for our guest. I do hope your travels will bring you back our way. Sincerely, Stephanie P More 

Chicago, Illinois
Level Contributor
317 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed May 5, 2015

I opted for the Holiday Inn Express because it was farther away from the highway, smart choice. The hotel is very, very quiet; sure it was a Monday night; it quiet. It is clean with a good staff too. The hallways are well lit, which I like. All and all this is a great place at a normal price. It... More 

Helpful?
Thank B W
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Valued Guest, We are so glad you ended up at our hotel and even happier to hear we will be your hotel when you are in the area. Our staff works hard around the clock to make sure the hotel is nice and clean and our guest are satisfied. We will be looking forward to seeing you again in... More 

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