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Holiday Inn Express Hotel & Suites Mattoon

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121 Swords Drive, Mattoon, IL 61938
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Mattoon
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121 Reviews from our TripAdvisor Community

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Traveler rating
    79
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    10
    4
    3
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41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (30)
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There are newer reviews for Holiday Inn Express Hotel & Suites Mattoon
See the most recent reviews
WI
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 12, 2015

We have stayed at several Holiday Inn Express Hotels and some seem to be better than others with customer service. Our stay at the Holiday Inn Express Hotel & Suites in Mattoon was average. Upon arrival we are usually offered at least a bottle of water. None was offered. The room was clean, the bed was extremely soft & uncomfortable.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Lynnie M, Thank you for taking the time to write your review about our property. It is always our goal to provide convenient accommodations and world class service to our guests. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into so our team can take actions... More 

Wabasha, Minnesota
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 9, 2015

We stayed in Mattoon in March. The young woman at the front desk was very helpful at making sure we had the best room for our family. Our room was perfect for myself and my four boys. The hotel had everything we needed. The room was very spacious and we had a microwave and refrigerator. There were plenty of eating... More 

Was this review helpful? Yes
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Anna, We are so excited to hear that you and your family enjoyed your stay with us. Thank you for taking the time to leave feedback about your experience. We love to hear from our guest. We hope that your travels will bring you back our way soon. Sincerely, Stephanie Packer General Manager More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 5, 2015

Had a nice stay here. Room was clean, service was great. We ended up staying two nights because of weather while traveling. Staff was accommodating and helpful. It was nice and quiet and breakfast was nice. Will definitely stay here again. Also plenty of restaraunts and shopping close by.

Was this review helpful? Yes
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Gail S, Thank your for taking the time to review our hotel. We are so happy to hear that your stay met your expectations. Our staff takes great pride in providing a pleasant experience for our guest. We will definitely be looking forward to your next visit. Sincerely, Stephanie Packer General Manager More 

Level Contributor
3 reviews
5 of 5 stars Reviewed January 4, 2015

We actually stayed here 2 weekends in a row. It was fabulous. The staff was friendly, the rooms were clean and the beds were super comfy. There was a great selection of food at the continental breakfast! The pool area was clean and we'll maintained and took advantage of the pool and hot tub both times we were there!

Was this review helpful? Yes
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Valued Guest, Thank you for your feedback! We are happy you stayed with a two weekends in a row and had a good experience both times. To describe your stay as fabulous is a great compliment to us! We are glad you were able to take advantage of our pool and spa and hope you will come back to... More 

Terre Haute, Indiana
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed December 20, 2014

I contemplated this hotel or the Quality Inn which was a little cheaper. But this was well worth the extra price. The room I had was spacious and comfortable and when I mentioned at the desk I wanted somewhere quiet, she gave me the room on the top floor all the way to the end of the hall. I didn't... More 

Was this review helpful? Yes
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear PatchesS, We are so glad you decided to stay with us and are even more excited you enjoyed your stay. I am sorry you did not get your waffles. Next time try our pancake machine they are fantastic. Thank you for reviewing our hotel and we hope you will visit us again. Sincerely, Stephanie Packer General Manager More 

Anoka, Minnesota
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 12, 2014

First impressions are important to me. When I entered the hotel tonight, I waited patiently while Matt finished what he was doing at the computer. He finally said "what can I do for you" I explained I had a reservation and told him my name. Still no hello or acknowledgement that I was a platinum member. He then said "do... More 

Was this review helpful? Yes
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Boopy04, First I would like to thank you for taking the time to review our hotel. We are very disappointed to hear that you were not completely satisfied with your stay. IHG Reward recognition is one area we are working to improve. We have been working on getting team members to understand that offering the points is not the... More 

Chillicothe, Illinois
2 reviews
5 of 5 stars Reviewed November 4, 2014

Being welcomed by first name and a warm smile is what keeps me coming back. I have stayed at this property since their opening. Having family in the area, and working with EIU on different projects brings me to the area. The HI Express staff always assure that every need is met. Hotel is extremely clean, and keeps everything updated... More 

Was this review helpful? Yes
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Gretchen, It is always a pleasure to have you at our hotel. You have become part of our family. We would like to thank you for your loyalty and we truly look forward to each and everyone of your visits. I would also like to thank you for continuing to leave feedback about your experiences. We can't wait to... More 

Yorkville, Illinois
1 review
5 of 5 stars Reviewed October 13, 2014

Nice hotel great place stay,thought the price was a little high for the area. Im also a aarp and priority club member and it was still a little high.Would look around there is other nice hotels in the area.

Was this review helpful? Yes
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear John, Thank you for taking to the time to leave your feedback. We are glad you think that our hotel is a nice place to stay. We are sorry to hear that you felt your rate was a little high. Our hotel is priced comparable to hotels similar to ours in service and value in the area. Thank you... More 

Rosemont, Il
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed October 13, 2014

I have stayed at this location a few times over the years. My children have attended Eastern IL Univ. I was there Oct 4th for the night. The agent who took my phone reservation was helpful and very polite. Check in was a breeze and the room was comfortable and clean. Didn't take advantage of the morning breakfast...the hotel is... More 

Was this review helpful? Yes
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Kate60018, Thank you for recommending our property. We know you have a lot of choices for lodging so we are very grateful you picked us. Our staff works hard to provide a clean and friendly environment and we love when our guest notice. Hope to see you again soon. Thank you Stephanie Packer More 

Saint Louis, Missouri
Level Contributor
6 reviews
3 of 5 stars Reviewed October 5, 2014

Our family is looking for a good hotel while visiting my daughter at school. Hampton Inns or Hilton companies are usually 1st choice. We stayed last year in a Hampton in Effingham for parents weekend, but this year wanted someplace closer to Charleston. We thought we would try a Holiday Inn Express. We checked in on 9-26-14 at 7:00pm. A... More 

Was this review helpful? Yes
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Catherine, I am very upset to hear that your stay did not meet your expectations. We try very hard to create a pleasant experience from check in to check out. I am glad you shared these issues with us. We are always looking for ways to improve and get better. Will take this information and learn from it. We... More 

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