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Holiday Inn Express Hotel & Suites Mattoon

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121 Swords Drive, Mattoon, IL 61938
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Mattoon
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121 Reviews from our TripAdvisor Community

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Traveler rating
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    10
    4
    3
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41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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    (121)
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Ottawa, IL
2 reviews
5 of 5 stars Reviewed 1 week ago

Staying at this hotel is always great. The hotel and the rooms are always clean and feel like you are the first one to ever stay there. Everything is updated and very comfortable. The staff is great too. I always stay at this hotel when I'm in the area. This is the best place to stay in the Mattoon area!

Was this review helpful? Yes
Level Contributor
491 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
2 of 5 stars Reviewed July 17, 2015

I haven't stayed here in a while and was looking forward to it actually. As I was leaving the hotel after a two night stay, a lady walked past me and said good morning as she was walking in, it was the Manager. That was the first staff member who had said hello to me or anyone in my group... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Travel46804, Thank you for taking the time to write a review of our hotel. I deeply apologize if the level of service you have received during your past stay did not live up to your expectations. We take comments such as these very seriously as we do strive to maintain and improve the level of service we provide our... More 

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed July 13, 2015

This is our 3rd stay at this hotel in as many years. We normally go for the entire weekend and check in late on Friday until Sunday mid-morning. Check-in and later, check-out was smooth and even with a kids sports teams in town for playoffs, they kept the hotel quite and clean. Not an easy feat with 100+ energetic kids... More 

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Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Mauricestl, Thank you so much for your loyalty to our hotel. Its guest like you that make us successful. I am happy to hear that you are pleased with your stay. Thank you for recognizing how hard the staff works to provide a great experience for our guest. We will be looking forward to your next visit. Sincerely Stephanie... More 

Cool Ridge, West Virginia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 3, 2015

We have stayed here before & always happy with the rooms & service !! We love the comfy bedding...always a nice hot breakfast waiting for us :) Also the kids love the pool & hot tub ...The staff are always helpful

Was this review helpful? Yes
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Thank you for taking the time to review our hotel. We are so happy to hear you enjoyed your stay. We are glad you like our bedding and breakfast. I will pass along your comments to the staff. Sincerely, Stephanie P More 

midwest
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed June 28, 2015

This is a very nice H.I. The rooms are good sized with a very comfortable bed. Very very clean . The rooms are a bit dated but cleanliness makes up for that. Great customer service ( early check in for our rooms to arrive at wedding on time ) The breakfast was actually good. A lot of variety, food area... More 

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Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Whoa3050, Thank you so much for your review. We are so excited to hear about your stay. Our staff takes a lot of pride in the experience we provide. We are happy that yours was great. Providing a clean and friendly environment is very important to us. We hope your enjoyed the wedding as well. Sincerely Stephanie P More 

Kernersville, North Carolina
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 17, 2015

We've stayed here a few times now and it's probably the best choice in Mattoon, IL. The rooms are clean and comfortable. It's nothing fancy but good for a small town. On our most recent visit, the 2nd floor reeked of cigarette smoke on the last night, and management said there was little they could do to identify where it... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear JoyBlaser, Thank you for staying with us again and taking time to post a review of our property. I am really happy that you are satisfied with the level of cleanliness in our hotel and enjoyed the breakfast and our pool area. On the other hand, kindly accept my apology that you were inconvenienced due to unpleasant odor in... More 

Springhill, Louisiana
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 12, 2015

This property was right on our route to Michigan. So we stayed two nights - one going up and one coming back. Excellent both times. Staff was most accommodating, facilities were excellent, and the breakfast was great.

Was this review helpful? Yes
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Charlie P, Nothing makes us happier than we our guest use the word excellent when describing their stay. We are so happy to hear your were satisfied on both of your stays. Thank you for your review and we hope to see you again on the next trip. Sincerely Stephanie P More 

Indianapolis
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 27, 2015

Clean and comfortable with friendly, helpful staff. Quiet room with mini fridge and nice TV with good reception. Easily controlled AC/heat. Lots of variety in the breakfast - everything from eggs/bacon/biscuits and gravy to fruit, cereal, oatmeal, pancakes. Convenient location.

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Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Jenkaa, Thank you for your kind review of our property. I am glad to hear you were pleased with the cleanliness of our hotel. The staff works hard to provide a pleasant experience for our guest. I do hope your travels will bring you back our way. Sincerely, Stephanie P More 

Chicago, Illinois
Level Contributor
281 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed May 5, 2015

I opted for the Holiday Inn Express because it was farther away from the highway, smart choice. The hotel is very, very quiet; sure it was a Monday night; it quiet. It is clean with a good staff too. The hallways are well lit, which I like. All and all this is a great place at a normal price. It... More 

Was this review helpful? Yes
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Valued Guest, We are so glad you ended up at our hotel and even happier to hear we will be your hotel when you are in the area. Our staff works hard around the clock to make sure the hotel is nice and clean and our guest are satisfied. We will be looking forward to seeing you again in... More 

Wheaton, Illinois
Level Contributor
147 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed April 19, 2015

Hotel is very clean, well maintained, conveniently located and valued/priced competitively! Staff is friendly and helpful. Morning breakfast is more than you would expect with hot selections as well as cold, pastries and healthy choices. Would not hesitate to stay here again if in the area!!!!!!!!!!!!!!!!

Was this review helpful? Yes
Stephanie P, General Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review

Dear Valued Guest, We are happy to hear that you were pleased with your stay! Our staff loves to provide a great all around experience for our guest. Thank you for sharing your feedback and we hope to see you again soon. Sincerely, Stephanie More 

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