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Holiday Inn Chicago Matteson Conference Center

3.0 of 5 500 Holiday Plaza Drive, Matteson, IL 60443-2269
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Holiday Inn Chicago Matteson Conference Center
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Holiday Inn Chicago Matteson Conference Center
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77 reviews from our community

Traveler rating
    25
    22
    16
    6
    8
See reviews for
15
11
6
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (12)
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

My experience there was rather a nice one. The continental breakfast was better then most place I have stayed. The bar staff are very friendly and will recommend you places based on what you want to do in your free time. Would recommend it to anyone.

Was this review helpful? Yes
Fort Worth, TX
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for 1 night while attending a funeral. The front desk staff was very accommodating and understanding, and got us checked-in in a very timely manner. The room was nice and clean. The bed and pillows were very comfortable! The rooms seemed to have been remodeled since our last stay here, about 10 years ago. We look forward... More 

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I was coming to Matteson to visit some old friends. I originally used to live in Monee and was only about 10 to 15 minutes away from them. But my family and I moved to Indiana in 2009. So we decided we were going to come and visit them. When we checked in we immediately saw how friendly the staff... More 

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Houston, Texas
2 reviews
1 of 5 stars Reviewed November 8, 2014

Bed bugs, stolen items, terrible experience. I stayed a few days for work and got bed bug bites. I came home from work one night and my door was left open--obviously all day by hotel staff...when I told front desk --they offered me breakfast. Stay away!

Was this review helpful? Yes
Sara P, Front Office Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

We sincerely apologize for the problems you may have had during your stay. We take these matters very seriously. These situations will be investigated thoroughly. More 

chicago
Top Contributor
50 reviews 50 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 3, 2014

Five rooms reserved for family/friends birthday celebration for weekend. Room was clean, bathroom, too, comfortable and finally a toilet which felt as if you were not sitting on the floor. Curtains are badly in need of replacement, stained, dirty and uneven in lengths. The air conditioner was loud and we had to constantly adjust it in order to maintain desired... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Dear ruruChicago, Thank you for taking the time to post a review of our property. We would like to apologize you were not well satisfied with your over-all stay with us. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and... More 

1 review
1 of 5 stars Reviewed October 22, 2014

I felt so uncomfortable here that I left. Yes thats right I didn't stay the night. My room felt like a cell. The window faced a brick wall. I was propositioned for sex in the elevator by a younge thug. My room was dark and scary. As a woman traveling alone you want to feel safe and i definitely did... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Dear Sandra G, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our... More 

Waupun
1 review
3 of 5 stars Reviewed October 18, 2014

The hotel is very nice. I did not have any trouble with any of the staff. They were very professional and courteous. I would recommend the hotel. The parking lot in front ALWAYS had a lot of debris and garbage in it. This is a large detractor. A Maintenance person should be assigned to this. The Bar Louie restaurant located... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Dear bronsonst556, Thank you for taking the time to write a review about your recent stay. It is great that you recognize our courteous and helpful staff. the team takes great pride in their work and they will be happy that it has been mentioned. Please accept my sincerest apology if your stay was negatively affected by the cleanliness of... More 

1 review
5 of 5 stars Reviewed October 11, 2014

This hotel was very nice, we felt safe and clean. But what really topped it off was the helpfulness and friendliness of the staff, especially David K. Without him being patient and helpful toward are Hotel.com purchasing fiasco we probably would have had to just leave. We had a wonderful stay (: Thanks David!!

Was this review helpful? Yes
Lancaster, California
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 17, 2014

Very nice and clean hotel with a sports bar/club on the property. It's in an excellent location for shopping for sodas and refreshments with a nearby 99 cent store, a McDonald's, a donut shop and other restaurants and shopping.

Was this review helpful? Yes
Louisville, Kentucky
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 3, 2014

I had stayed in this hotel before with no problems, so I feel badly to have to say that our room had bed bugs. I know this is not true of all the rooms, because some people we know were in another room and they did not have bugs. However, my husband and I were bitten. We managed to capture... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Dear Travlr3210, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback... More 

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Additional Information about Holiday Inn Chicago Matteson Conference Center

Address: 500 Holiday Plaza Drive, Matteson, IL 60443-2269
Phone Number:
Location: United States > Illinois > Matteson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Chicago Matteson Conference Center 3*
Number of rooms: 202
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Also Known As:
Holiday Inn Matteson Hotel Matteson
Matteson Holiday Inn

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