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Holiday Inn Chicago Matteson Conference Center

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500 Holiday Plaza Drive, Matteson, IL 60443-2269
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Holiday Inn Chicago Matteson Conference Center
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Holiday Inn Chicago Matteson Conference Center
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87 reviews from our community

Traveler rating
    30
    23
    18
    7
    9
See reviews for
16
11
6
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Saskatoon, Canada
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Maybe it was because the hotel structure, and the interior of this hotel felt dated that I'm struggling to give a better than average rating but I left my rating there because that's the general feeling I had when I stayed at this hotel. On the more positive side, as in all Holiday Inn Hotels, the reception staff was very... More 

Was this review helpful? Yes
sep2111882_12, Front Office Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Thank you for taking the time to share your feedback with us. We are happy to see you enjoyed your stay. We do however, apologize for the tiny inconveniences you experienced while here. We look forward to your next visit so that we may exceed your expectations! More 

Warren, MI
Top Contributor
82 reviews 82 reviews
24 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My naughty doppleganger Pearl had a show for grown folk on May 9. Initially when the promoter advised as to the venue, I was a little weary as I haven't stayed in a Holiday Inn since I was a child. Much to my surprise, this Holiday Inn had it going on. The front desk staff were very helpful. If you... More 

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Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 16, 2015

Nice clean hotel. The location is easy to find and near lots of restaurants and stores. The bar in the hotel has lots of good food and Wednesdays are dollar domestics. The staff often seem a little befuddled and the lack of a complimentary breakfast holds it back from being great.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2015

We had some issues with our personal credit cards continually being charged even though our company had it worked out and our cards weren't needed. Your Employee Lashana was very courteous and patient and was the only employee to resolve the ongoing issue. She was kind and very easy to talk to. She took the time to care about our... More 

Was this review helpful? Yes 1
Matteson, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

I love this hotel. The service was great second to none! I felt right at home. Jill, Jessica, Guadalupe, Lashana, Mauricio, Carmelita, and Sara did their utmost to make my 3 week stay most enjoyable!!

Was this review helpful? Yes 1
Saint Louis, Missouri
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 4, 2015

This hotel seems a little dated. The best part of the hotel was the staff was very friendly and the pool was nice. Now the bad, our room had a few issues we found through the first night. The refrigerator sounded like an engine running in the room so I unplugged it. The heater only worked full hot or full... More 

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Sara P, Front Office Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

I am sorry to hear you experienced some issues while you were staying with us. I can assure you our maintenance team was immediately notified about the noisy refrigerator and the heater not working properly and those were fixed promptly. It is always our goal to ensure each of our guests enjoy every aspect of their experience at our hotel.... More 

Senior Contributor
27 reviews 27 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 25, 2015

We stayed here as a group of 200 ish people. We had many room mostly high school students. We had 3 men knocking on our high school girls doors at night. We called security and they caught them. They did not have any rooms in the hotel. Scary This hotel was open to the public with a bar that turns... More 

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Sara P, Front Office Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Thank you for your review of the Holiday Inn Chicago Matteson Conference Center. Please accept my sincere apologies for the negative experience you had at our hotel. We strive to provide exceptional service, and I'm saddened that did not happen while you were with us. I have shared your comments with my staff to ensure that future guests do not... More 

Atlanta, Georgia, United States
2 reviews
5 of 5 stars Reviewed January 15, 2015

Referred to this property after discharge from a local hospital following an ice related traffic accident. Very fortunate choice, during our short two night stay, every employee interaction was concerned and professional. We had a room heater underperforming during our first night and a repair was underway in minutes and when it was known that the repair would take some... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2015

My stay their was wonderful. Front desk personnel were friendly and accommodating. My room was impeccably clean. Everything seemed new. They even called me to make sure everything was satisfactory. Wow!

Was this review helpful? Yes 1
Sara P, Front Office Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Wow! We'd like to thank you for sharing your kind words about your stay with us. We hope to see you again in the future! More 

1 review
3 of 5 stars Reviewed December 23, 2014

We were there on Thanksgiving and went downstairs in the morning, all excited for a breakfast buffet like most chains have. There was a pot of coffee and some cold rolls, and the restaurant was closed. That was it! Granted, it was Thanksgiving but this is an industry that caters to travelers, so I would expect that people would realize... More 

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IHGCare, Guest Relations Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Dear B B, Thank you for taking the time to review your recent stay with us. I also appreciate your kind comments regarding our hotel staff. Allow me to apologize for any inconvenience you may have experienced during breakfast. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Please be assured that your... More 

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