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Holiday Inn Chicago Matteson Conference Center

3.0 of 5 500 Holiday Plaza Drive, Matteson, IL 60443-2269
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Holiday Inn Chicago Matteson Conference Center
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Holiday Inn Chicago Matteson Conference Center
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74 reviews from our community

Traveler rating
    22
    22
    16
    6
    8
See reviews for
14
11
6
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Houston, Texas
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Bed bugs, stolen items, terrible experience. I stayed a few days for work and got bed bug bites. I came home from work one night and my door was left open--obviously all day by hotel staff...when I told front desk --they offered me breakfast. Stay away!

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Sara P, Front Office Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

We sincerely apologize for the problems you may have had during your stay. We take these matters very seriously. These situations will be investigated thoroughly. More

chicago
Top Contributor
50 reviews 50 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Five rooms reserved for family/friends birthday celebration for weekend. Room was clean, bathroom, too, comfortable and finally a toilet which felt as if you were not sitting on the floor. Curtains are badly in need of replacement, stained, dirty and uneven in lengths. The air conditioner was loud and we had to constantly adjust it in order to maintain desired... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Dear ruruChicago, Thank you for taking the time to post a review of our property. We would like to apologize you were not well satisfied with your over-all stay with us. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and... More

1 review
1 of 5 stars Reviewed 5 weeks ago

I felt so uncomfortable here that I left. Yes thats right I didn't stay the night. My room felt like a cell. The window faced a brick wall. I was propositioned for sex in the elevator by a younge thug. My room was dark and scary. As a woman traveling alone you want to feel safe and i definitely did... More

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IHGCare, Guest Relations Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Dear Sandra G, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our... More

Waupun
1 review
3 of 5 stars Reviewed October 18, 2014

The hotel is very nice. I did not have any trouble with any of the staff. They were very professional and courteous. I would recommend the hotel. The parking lot in front ALWAYS had a lot of debris and garbage in it. This is a large detractor. A Maintenance person should be assigned to this. The Bar Louie restaurant located... More

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IHGCare, Guest Relations Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Dear bronsonst556, Thank you for taking the time to write a review about your recent stay. It is great that you recognize our courteous and helpful staff. the team takes great pride in their work and they will be happy that it has been mentioned. Please accept my sincerest apology if your stay was negatively affected by the cleanliness of... More

1 review
5 of 5 stars Reviewed October 11, 2014

This hotel was very nice, we felt safe and clean. But what really topped it off was the helpfulness and friendliness of the staff, especially David K. Without him being patient and helpful toward are Hotel.com purchasing fiasco we probably would have had to just leave. We had a wonderful stay (: Thanks David!!

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Lancaster, California
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 17, 2014

Very nice and clean hotel with a sports bar/club on the property. It's in an excellent location for shopping for sodas and refreshments with a nearby 99 cent store, a McDonald's, a donut shop and other restaurants and shopping.

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Louisville, Kentucky
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 3, 2014

I had stayed in this hotel before with no problems, so I feel badly to have to say that our room had bed bugs. I know this is not true of all the rooms, because some people we know were in another room and they did not have bugs. However, my husband and I were bitten. We managed to capture... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Dear Travlr3210, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback... More

Nesbit, Mississippi
Top Contributor
56 reviews 56 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 3, 2014

Even though this hotel has been around since the 1980's it is still good. There have been some upgrades to the lobby, restaurant and rooms, and some of it still show the nostalgia from it's beginnings. Being from the area originally, I remember when it was built, and the glory of the area. The pool and deck, and some of... More

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Brinkley, Arkansas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2014

This hotel is on point !!!!!!! The cleanliness of this hotel is impeccably ,beds,bathrooms,carpet,windows everything . I love the idea of the only way you can get on the elevator is with your room key and there is plenty of security.Indoor pool,game room and workout room.the hotel has a fabulous upscale restaurant and bar. Very quiet and very little to... More

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Riverview, Florida, United States
1 review
4 of 5 stars Reviewed August 27, 2014

I stayed in rm 305, which came with a microwave and fridge. The bed was extra fluffy and comfy. Also, the bathroom was nicely decorated. This was a very nice hotel to stay in. Although the hotel could use a little attention, vending machines were almost bare and the carpet in the hall needs to be replaced, the room was... More

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Additional Information about Holiday Inn Chicago Matteson Conference Center

Address: 500 Holiday Plaza Drive, Matteson, IL 60443-2269
Phone Number:
Location: United States > Illinois > Matteson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Chicago Matteson Conference Center 3*
Number of rooms: 202
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Also Known As:
Holiday Inn Matteson Hotel Matteson
Matteson Holiday Inn

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