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Holiday Inn Chicago Matteson Conference Center

3.0 of 5 500 Holiday Plaza Drive, Matteson, IL 60443-2269
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Holiday Inn Chicago Matteson Conference Center
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Holiday Inn Chicago Matteson Conference Center
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81 reviews from our community

Traveler rating
    27
    22
    17
    6
    9
See reviews for
16
11
6
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • Spanish first
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    (81)
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    (12)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (27)
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    (20)
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Contributor
18 reviews 18 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We stayed here as a group of 200 ish people. We had many room mostly high school students. We had 3 men knocking on our high school girls doors at night. We called security and they caught them. They did not have any rooms in the hotel. Scary This hotel was open to the public with a bar that turns... More 

Was this review helpful? Yes
Atlanta, Georgia, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Referred to this property after discharge from a local hospital following an ice related traffic accident. Very fortunate choice, during our short two night stay, every employee interaction was concerned and professional. We had a room heater underperforming during our first night and a repair was underway in minutes and when it was known that the repair would take some... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 weeks ago

My stay their was wonderful. Front desk personnel were friendly and accommodating. My room was impeccably clean. Everything seemed new. They even called me to make sure everything was satisfactory. Wow!

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 5 weeks ago

We were there on Thanksgiving and went downstairs in the morning, all excited for a breakfast buffet like most chains have. There was a pot of coffee and some cold rolls, and the restaurant was closed. That was it! Granted, it was Thanksgiving but this is an industry that caters to travelers, so I would expect that people would realize... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Dear B B, Thank you for taking the time to review your recent stay with us. I also appreciate your kind comments regarding our hotel staff. Allow me to apologize for any inconvenience you may have experienced during breakfast. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Please be assured that your... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 5, 2014

My experience there was rather a nice one. The continental breakfast was better then most place I have stayed. The bar staff are very friendly and will recommend you places based on what you want to do in your free time. Would recommend it to anyone.

Was this review helpful? Yes
Fort Worth, TX
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 3, 2014

We stayed here for 1 night while attending a funeral. The front desk staff was very accommodating and understanding, and got us checked-in in a very timely manner. The room was nice and clean. The bed and pillows were very comfortable! The rooms seemed to have been remodeled since our last stay here, about 10 years ago. We look forward... More 

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Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 27, 2014

I was coming to Matteson to visit some old friends. I originally used to live in Monee and was only about 10 to 15 minutes away from them. But my family and I moved to Indiana in 2009. So we decided we were going to come and visit them. When we checked in we immediately saw how friendly the staff... More 

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Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 8, 2014

Bed bugs, stolen items, terrible experience. I stayed a few days for work and got bed bug bites. I came home from work one night and my door was left open--obviously all day by hotel staff...when I told front desk --they offered me breakfast. Stay away!

Was this review helpful? Yes
Sara P, Front Office Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

We sincerely apologize for the problems you may have had during your stay. We take these matters very seriously. These situations will be investigated thoroughly. More 

chicago
Top Contributor
50 reviews 50 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 3, 2014

Five rooms reserved for family/friends birthday celebration for weekend. Room was clean, bathroom, too, comfortable and finally a toilet which felt as if you were not sitting on the floor. Curtains are badly in need of replacement, stained, dirty and uneven in lengths. The air conditioner was loud and we had to constantly adjust it in order to maintain desired... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Dear ruruChicago, Thank you for taking the time to post a review of our property. We would like to apologize you were not well satisfied with your over-all stay with us. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and... More 

1 review
1 of 5 stars Reviewed October 22, 2014

I felt so uncomfortable here that I left. Yes thats right I didn't stay the night. My room felt like a cell. The window faced a brick wall. I was propositioned for sex in the elevator by a younge thug. My room was dark and scary. As a woman traveling alone you want to feel safe and i definitely did... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Dear Sandra G, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our... More 

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Additional Information about Holiday Inn Chicago Matteson Conference Center

Address: 500 Holiday Plaza Drive, Matteson, IL 60443-2269
Phone Number:
Location: United States > Illinois > Matteson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Chicago Matteson Conference Center 3*
Number of rooms: 202
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Also Known As:
Holiday Inn Matteson Hotel Matteson
Matteson Holiday Inn

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