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Holiday Inn Chicago Matteson Conference Center

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500 Holiday Plaza Drive, Matteson, IL 60443-2269
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Holiday Inn Chicago Matteson Conference Center
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Holiday Inn Chicago Matteson Conference Center
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85 reviews from our community

Traveler rating
    29
    23
    17
    7
    9
See reviews for
16
11
6
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (13)
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Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 16, 2015

Nice clean hotel. The location is easy to find and near lots of restaurants and stores. The bar in the hotel has lots of good food and Wednesdays are dollar domestics. The staff often seem a little befuddled and the lack of a complimentary breakfast holds it back from being great.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2015

We had some issues with our personal credit cards continually being charged even though our company had it worked out and our cards weren't needed. Your Employee Lashana was very courteous and patient and was the only employee to resolve the ongoing issue. She was kind and very easy to talk to. She took the time to care about our... More 

Was this review helpful? Yes 1
Matteson, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

I love this hotel. The service was great second to none! I felt right at home. Jill, Jessica, Guadalupe, Lashana, Mauricio, Carmelita, and Sara did their utmost to make my 3 week stay most enjoyable!!

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Saint Louis, Missouri
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 4, 2015

This hotel seems a little dated. The best part of the hotel was the staff was very friendly and the pool was nice. Now the bad, our room had a few issues we found through the first night. The refrigerator sounded like an engine running in the room so I unplugged it. The heater only worked full hot or full... More 

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Sara P, Front Office Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

I am sorry to hear you experienced some issues while you were staying with us. I can assure you our maintenance team was immediately notified about the noisy refrigerator and the heater not working properly and those were fixed promptly. It is always our goal to ensure each of our guests enjoy every aspect of their experience at our hotel.... More 

Contributor
19 reviews 19 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 25, 2015

We stayed here as a group of 200 ish people. We had many room mostly high school students. We had 3 men knocking on our high school girls doors at night. We called security and they caught them. They did not have any rooms in the hotel. Scary This hotel was open to the public with a bar that turns... More 

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Sara P, Front Office Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Thank you for your review of the Holiday Inn Chicago Matteson Conference Center. Please accept my sincere apologies for the negative experience you had at our hotel. We strive to provide exceptional service, and I'm saddened that did not happen while you were with us. I have shared your comments with my staff to ensure that future guests do not... More 

Atlanta, Georgia, United States
2 reviews
5 of 5 stars Reviewed January 15, 2015

Referred to this property after discharge from a local hospital following an ice related traffic accident. Very fortunate choice, during our short two night stay, every employee interaction was concerned and professional. We had a room heater underperforming during our first night and a repair was underway in minutes and when it was known that the repair would take some... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2015

My stay their was wonderful. Front desk personnel were friendly and accommodating. My room was impeccably clean. Everything seemed new. They even called me to make sure everything was satisfactory. Wow!

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Sara P, Front Office Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Wow! We'd like to thank you for sharing your kind words about your stay with us. We hope to see you again in the future! More 

1 review
3 of 5 stars Reviewed December 23, 2014

We were there on Thanksgiving and went downstairs in the morning, all excited for a breakfast buffet like most chains have. There was a pot of coffee and some cold rolls, and the restaurant was closed. That was it! Granted, it was Thanksgiving but this is an industry that caters to travelers, so I would expect that people would realize... More 

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IHGCare, Guest Relations Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Dear B B, Thank you for taking the time to review your recent stay with us. I also appreciate your kind comments regarding our hotel staff. Allow me to apologize for any inconvenience you may have experienced during breakfast. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Please be assured that your... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2014

My experience there was rather a nice one. The continental breakfast was better then most place I have stayed. The bar staff are very friendly and will recommend you places based on what you want to do in your free time. Would recommend it to anyone.

Was this review helpful? Yes 1
Sara P, Front Office Manager at Holiday Inn Chicago Matteson Conference Center, responded to this review

Thank you for taking the time to share your great experience with us! We hope your travels bring you back to the Matteson area! More 

Fort Worth, TX
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 3, 2014

We stayed here for 1 night while attending a funeral. The front desk staff was very accommodating and understanding, and got us checked-in in a very timely manner. The room was nice and clean. The bed and pillows were very comfortable! The rooms seemed to have been remodeled since our last stay here, about 10 years ago. We look forward... More 

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