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Quality Inn & Suites

2.5 of 5
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21050 Matteson Ave, 5200 Lincoln Highway, Matteson, IL 60443
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Quality Inn & Suites
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Best prices for: 1 room 1 guest
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31 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 15, 2015

when you put a do not disturb sign out they still come into your room when your not there. Real nice when you have food, medicine bottles, and tooth brushes etc out. Found a hair in my toilet that surely wasn't mine which tells me that someone used my bathroom when I was out for the day. Also found gross... More 

Was this review helpful? Yes 2
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review our property. We assure you cleanliness is our top priority. I have personally gone over your concerns with the housekeeping staff to assure that every guest gets a fresh and clean room. We have invested quite a bit of money renovating our Quality Inn to be the top hotel in the city... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 9, 2015

I'm just going to start off that as an employee of choice hotels I am seriously disappointed. I was willing to give this place a chance because it was recently renovated. Came into town for a wedding and that is the last time I will ever stay at this hotel. When I first checked in the front desk said I... More 

Was this review helpful? Yes 2
Zury C, Manager at Quality Inn & Suites, responded to this review

We are sorry to hear that you were disappointed with your stay. As an employee you must follow Choice Hotels guidelines. We suggest you check with your General Manager for the proper procedures. Our hotel is still under renovation and not yet complete we, expect to be complete sometime in the near future. We assure you safety and cleanliness is... More 

Toronto, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 1, 2015

I was looking for a low priced hotel (NOT A MOTEL) and still good quality and suprisingly i found it! It was a hard location to find at first so that kind of frustrated me, but when I did find it was satisfied with the room. The beds were so comfortable and the staff were very helpful. Im only 26,... More 

Was this review helpful? Yes 1
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write a review on our brand new Quality Inn! We are thrilled you gave us a shot and LOVED IT! Stay tuned for even more exciting new additions in 2015. Come back and see us again soon!!! More 

Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 18, 2015

I decided to give the Quality a shot. I have been staying at the Hampton Inn and have always liked accomodations but I saw this hotel just opend down the street. Loved the breakfast, and everything is new since it opend but best of all I got a great rate over staying at the Hampton! I will be racking up... More 

Was this review helpful? Yes 3
Zury C, Manager at Quality Inn & Suites, responded to this review

What a great start to our brand new hotel! Thank you for taking the time to review our NEW, MODERNIZED Quality Inn & Suites!!! We love great comments!! We are the new kid on the block and absolutely the best value in town! We are absolutely proud of our accomplishments. Please come back and enjoy our great facility in the... More 

Florissant, Missouri, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 23, 2014

Not too bad...if you don't mind suddenly being kicked out with nowhere to go when you've done nothing wrong.We had paid for a month's stay up front-Aug 1 to Sept 1-and got a note on the 22nd telling us that the hotel was closing on the 24th for remodeling.When we questioned the front desk they told us we would be... More 

Was this review helpful? Yes 1
Louisville, Kentucky
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 10, 2014

We were booked into this hotel for a family reunion by a third party. July $th weekend and high occupancy due to Electrical power crews staying at the facilities nearby due to recent storms in the area. WHAT A NIGHTMARE!!!! Where do I begin. When you pull up the grounds are unkempt. And it went downhill from there. The carpets... More 

Was this review helpful? Yes 2
Matteson, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 5, 2014

this is the worst stinkiest funkiest nasty s nasty place....everything is ran down and it stinks so so bad don't ever ever ever ever ever ever come to this place I put that on my momma and I mean that do not come here its not even worth them things use to stay the night here

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 28, 2014 via mobile

I stayed at the hotel ocer memorial day weekend. Upon checking in the man at the desk informed me that the only room left was the jacuzzi suite. I could see for myself that the hotel was not fully booked and it was totally silent. He tried to charge me 160 for the room and I talked him down to... More 

Was this review helpful? Yes 2
Saint Louis, Missouri
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 25, 2014

Left my iPad in my room. When I called that evening (same day I checked out), I was told to call again in the morning to check with the 'morning staff.' Housekeeping staff did not turn over the said iPad. Manager were not help. Will NEVER come back to this place until this is rectified.

Was this review helpful? Yes 2
Kalamazoo, Michigan
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed February 24, 2014

Where to begin! They must have given us the worst room in the place because we were traveling with our dog. The carpet was covered in stains, it was even coming up in places. There were major holes in the walls where a mirror once hung and anchors left in the wall where pictures must have hung. The ceiling in... More 

Was this review helpful? Yes 1
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