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Quality Inn & Suites

2.5 of 5
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21050 Matteson Ave, 5200 Lincoln Highway, Matteson, IL 60443
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1 room 1 guest
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36 Reviews from our TripAdvisor Community

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Traveler rating
    2
    2
    4
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    26
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12
5
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7
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (8)
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    (7)
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    (6)
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Burlington, Iowa
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I recently visited this hotel, and needed to change my king bed to a room with two queen beds. Binti at the front desk was very helpful. She quickly was able to change the room for me with no problems. The staff was very nice and made me feel at home.

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2 reviews
1 of 5 stars Reviewed 2 weeks ago

I got this room for my birthday....it was close to the amphitheater I seen the concert at. The hotel staff was very rude and not accommodating at all! The 4th floor hallway smelled like mold and old water. My room was dirty, hand prints on mirrors, dust on bed frame and lamps, chair had crumbs on it! The bathroom looks... More 

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Grand Rapids, Michigan
Level Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Kind of a last minute decision to stay here, room was nice, dark woods. Clean, tv mounted on the wall, lots of unused space left over. 4th floor hallway did not smell too good, could be from recent renovations. Olive Garden and Cracker Barrel among other places are walking distance away.

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USA
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have come to expect a certain level of quality from this price point. I did not see it here. Pros: staff. Internet works Cons: they are remodeling and it isn't very clean. There were used coffee filters in every coffee machine (I checked 3). The mirrors in the rooms were very dirty. Breakfast was particularly bad; limited choice, out... More 

Was this review helpful? Yes 1
Manitowoc, Wisconsin
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here with my daughter and her friend to see a concert that was playing in Tinley Park. Just needed a place to crash so we didn't have to make the 4 hour trek back in the same night. For just a place to crash it worked. Wasn't anything fancy at all, typical hotel room. I did a bed bug... More 

Was this review helpful? Yes 1
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 15, 2015

when you put a do not disturb sign out they still come into your room when your not there. Real nice when you have food, medicine bottles, and tooth brushes etc out. Found a hair in my toilet that surely wasn't mine which tells me that someone used my bathroom when I was out for the day. Also found gross... More 

Was this review helpful? Yes 2
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review our property. We assure you cleanliness is our top priority. I have personally gone over your concerns with the housekeeping staff to assure that every guest gets a fresh and clean room. We have invested quite a bit of money renovating our Quality Inn to be the top hotel in the city... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 9, 2015

I'm just going to start off that as an employee of choice hotels I am seriously disappointed. I was willing to give this place a chance because it was recently renovated. Came into town for a wedding and that is the last time I will ever stay at this hotel. When I first checked in the front desk said I... More 

Was this review helpful? Yes 2
Zury C, Manager at Quality Inn & Suites, responded to this review

We are sorry to hear that you were disappointed with your stay. As an employee you must follow Choice Hotels guidelines. We suggest you check with your General Manager for the proper procedures. Our hotel is still under renovation and not yet complete we, expect to be complete sometime in the near future. We assure you safety and cleanliness is... More 

Toronto, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 1, 2015

I was looking for a low priced hotel (NOT A MOTEL) and still good quality and suprisingly i found it! It was a hard location to find at first so that kind of frustrated me, but when I did find it was satisfied with the room. The beds were so comfortable and the staff were very helpful. Im only 26,... More 

Was this review helpful? Yes 1
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write a review on our brand new Quality Inn! We are thrilled you gave us a shot and LOVED IT! Stay tuned for even more exciting new additions in 2015. Come back and see us again soon!!! More 

Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 18, 2015

I decided to give the Quality a shot. I have been staying at the Hampton Inn and have always liked accomodations but I saw this hotel just opend down the street. Loved the breakfast, and everything is new since it opend but best of all I got a great rate over staying at the Hampton! I will be racking up... More 

Was this review helpful? Yes 3
Zury C, Manager at Quality Inn & Suites, responded to this review

What a great start to our brand new hotel! Thank you for taking the time to review our NEW, MODERNIZED Quality Inn & Suites!!! We love great comments!! We are the new kid on the block and absolutely the best value in town! We are absolutely proud of our accomplishments. Please come back and enjoy our great facility in the... More 

Florissant, Missouri, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 23, 2014

Not too bad...if you don't mind suddenly being kicked out with nowhere to go when you've done nothing wrong.We had paid for a month's stay up front-Aug 1 to Sept 1-and got a note on the 22nd telling us that the hotel was closing on the 24th for remodeling.When we questioned the front desk they told us we would be... More 

Was this review helpful? Yes 1
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