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Quality Inn & Suites

2.5 of 5
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21050 Matteson Ave, 5200 Lincoln Highway, Matteson, IL 60443
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1 room 1 adult
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36 Reviews from our TripAdvisor Community

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Burlington, Iowa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 20, 2015 via mobile

I recently visited this hotel, and needed to change my king bed to a room with two queen beds. Binti at the front desk was very helpful. She quickly was able to change the room for me with no problems. The staff was very nice and made me feel at home.

Helpful?
1 Thank David V
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to register your compliments with TripAdvisor. We work very hard to insure all of our guests are satisfied from the moment they walk in to the the moment they leave our hotel. We hope you will be visiting us again in the near future. More 

2 reviews
1 of 5 stars Reviewed August 16, 2015 via mobile

I got this room for my birthday....it was close to the amphitheater I seen the concert at. The hotel staff was very rude and not accommodating at all! The 4th floor hallway smelled like mold and old water. My room was dirty, hand prints on mirrors, dust on bed frame and lamps, chair had crumbs on it! The bathroom looks... More 

Helpful?
Thank Patty M
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for registering your concerns. We have a brand new state of the art multi million dollar facility. We are disheartened to learn of your bad experience. We put so much into insuring that our guests are satisfied with top notch customer service and a clean room. I will be sharing your review with the staff can insure you... More 

Grand Rapids, Michigan
Level Contributor
62 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed August 10, 2015 via mobile

Kind of a last minute decision to stay here, room was nice, dark woods. Clean, tv mounted on the wall, lots of unused space left over. 4th floor hallway did not smell too good, could be from recent renovations. Olive Garden and Cracker Barrel among other places are walking distance away.

Helpful?
Thank Herb C
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review our property. Though you say your stay was "just average" we strive to be the BEST at everything from customer service to cleanliness, not to mention our hotel is super modern and NEW. I hope that you will give us another shot in the near future. More 

USA
Level Contributor
86 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed August 8, 2015 via mobile

I have come to expect a certain level of quality from this price point. I did not see it here. Pros: staff. Internet works Cons: they are remodeling and it isn't very clean. There were used coffee filters in every coffee machine (I checked 3). The mirrors in the rooms were very dirty. Breakfast was particularly bad; limited choice, out... More 

Helpful?
1 Thank DaBiZi
Zury C, Manager at Quality Inn & Suites, responded to this review

Thanks for the review!!! We would like you to know that WE HEAR YOU!! YOU ARE IMPORTANT!!!! I have used your review as training. And guess what its because of you I am implementing a PANCACKE MACHINE to complement the eggs and sausage to over extend our breakfast. Please come see us again and give us another shot. More 

Manitowoc, Wisconsin
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed August 4, 2015

Stayed here with my daughter and her friend to see a concert that was playing in Tinley Park. Just needed a place to crash so we didn't have to make the 4 hour trek back in the same night. For just a place to crash it worked. Wasn't anything fancy at all, typical hotel room. I did a bed bug... More 

Helpful?
1 Thank alwayssunny08
Zury C, Manager at Quality Inn & Suites, responded to this review

Hey! We are better then that!!! We are sorry you thought your stay was average. I have revamped the service and cleanliness since your last visit. Check us out!!! WE ARE AWESOME AND NEW!!!!! More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 15, 2015

when you put a do not disturb sign out they still come into your room when your not there. Real nice when you have food, medicine bottles, and tooth brushes etc out. Found a hair in my toilet that surely wasn't mine which tells me that someone used my bathroom when I was out for the day. Also found gross... More 

Helpful?
2 Thank D F
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review our property. We assure you cleanliness is our top priority. I have personally gone over your concerns with the housekeeping staff to assure that every guest gets a fresh and clean room. We have invested quite a bit of money renovating our Quality Inn to be the top hotel in the city... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 9, 2015

I'm just going to start off that as an employee of choice hotels I am seriously disappointed. I was willing to give this place a chance because it was recently renovated. Came into town for a wedding and that is the last time I will ever stay at this hotel. When I first checked in the front desk said I... More 

Helpful?
2 Thank Sanjay P
Zury C, Manager at Quality Inn & Suites, responded to this review

We are sorry to hear that you were disappointed with your stay. As an employee you must follow Choice Hotels guidelines. We suggest you check with your General Manager for the proper procedures. Our hotel is still under renovation and not yet complete we, expect to be complete sometime in the near future. We assure you safety and cleanliness is... More 

Toronto, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 1, 2015

I was looking for a low priced hotel (NOT A MOTEL) and still good quality and suprisingly i found it! It was a hard location to find at first so that kind of frustrated me, but when I did find it was satisfied with the room. The beds were so comfortable and the staff were very helpful. Im only 26,... More 

Helpful?
1 Thank Aaron W
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write a review on our brand new Quality Inn! We are thrilled you gave us a shot and LOVED IT! Stay tuned for even more exciting new additions in 2015. Come back and see us again soon!!! More 

Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 18, 2015

I decided to give the Quality a shot. I have been staying at the Hampton Inn and have always liked accomodations but I saw this hotel just opend down the street. Loved the breakfast, and everything is new since it opend but best of all I got a great rate over staying at the Hampton! I will be racking up... More 

Helpful?
3 Thank Elida A
Zury C, Manager at Quality Inn & Suites, responded to this review

What a great start to our brand new hotel! Thank you for taking the time to review our NEW, MODERNIZED Quality Inn & Suites!!! We love great comments!! We are the new kid on the block and absolutely the best value in town! We are absolutely proud of our accomplishments. Please come back and enjoy our great facility in the... More 

Florissant, Missouri, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 23, 2014

Not too bad...if you don't mind suddenly being kicked out with nowhere to go when you've done nothing wrong.We had paid for a month's stay up front-Aug 1 to Sept 1-and got a note on the 22nd telling us that the hotel was closing on the 24th for remodeling.When we questioned the front desk they told us we would be... More 

Helpful?
1 Thank Angela O
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