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All 5 Matteson hotels

Country Inn & Suites By Carlson Matteson

2.5 of 5 Hotel   |   950 Lake Superior Drive, Matteson, IL 60443
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Ranked #4 of 5 Hotels in Matteson
A recent review
4 of 5 stars reviewed yesterday
Cheryl J SOUTHFIELD, United States
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77 reviews from our community

Traveler rating
    19
    21
    4
    11
    22
See reviews for
31
11
5
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
SOUTHFIELD, United States
1 review
4 of 5 stars Reviewed yesterday NEW

Good value, overall rating 8 out of 10, 10 being excellent. Good part was location, breakfast included and beds were confortable. what made the rating a 8 or even more of a 7 was: Micorwave was NOT CLEAN, bath tub was not deep at all they need to be updated, and the micowave should not be on the desk, and... More

Review collected in partnership with Country Inns & Suites By Carlson

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Fall River, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The front desk employees went out of their way to help us! From locating the local taxi with prices to finding a pizza place that would deliver after midnight, they really went above and beyond anything we've ever experienced before! And we stay at alot of hotels! The hotel itself was average. The continental breakfast was average but nice to... More

Review collected in partnership with Country Inns & Suites By Carlson

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MgtTeam, General Manager at Country Inn & Suites By Carlson Matteson, responded to this review

Dear Rachel, We thank you for your compliments and the time you took to give us your honest opinion. We do love to see you back to our hotel so we can exceed your expectations. We would like to be an extra-ordinary hotel in your mind and not just average. Thank you Andy S More

MI
Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were recently out to visit a friend and take in some great Chicago activities and stayed here. The staff that we interacted with were very pleasant and very accommodating. The nice lady putting the breakfast together was very busy keeping everything stocked and even brought something to our table when they had run out. We didn't have any problems... More

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MgtTeam, General Manager at Country Inn & Suites By Carlson Matteson, responded to this review

Thank you for your compliments about your recent stay. We appreciate this very much that you took your time to recognize our colleagues for the hard work and dedication. We strive for guest satisfaction, even during the time we are under full renovation. We shall hope to see you and your family back again, so we can serve and exceed... More

Oak Forest, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Rooms were filthy-even found hair in the refrigerator!!! Pool was so dirty couldn't take the kids swimming which they were looking forward to. The water was dirty, had a film floating on the top of the water and it smelled like rotten eggs. The lobby was dirty and the free breakfast was a joke - horrible food and cold too.... More

Review collected in partnership with Country Inns & Suites By Carlson

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MgtTeam, General Manager at Country Inn & Suites By Carlson Matteson, responded to this review

Dear Barbara, First of all please accept my apollogies about the said inconveniences. Had you mentioned us during your stay we would have done everything needed to get it right for you. We understand that your perspective about the hotels cleanliness is different from others but we do strive to keep the hotel its best during our renovation project. We... More

1 review
1 of 5 stars Reviewed 3 weeks ago

We booked this hotel in advance of a family event. When checking on rooms in the area the Country Inn was the only chain hotel charging in what we thought was a normal price range for the chains in the area. It turns out, as we found later, there was a large convention with thousands of people staying in the... More

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson Matteson, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. More

westland, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Cons of our stay: the first room we were given upon check in was supposed to be a non smoking room, this is what we had reserved and upon check in had signed an agreement to not smoke in the room or pay cleaning fees if it was determined we had, upon entering the room it smelled as if it... More

Review collected in partnership with Country Inns & Suites By Carlson

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MgtTeam, General Manager at Country Inn & Suites By Carlson Matteson, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We assure you that we are will serve you a great new look and product, post our renovations. We also... More

Chicago
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at this location as we had a family reunion in the Chicago area. The location was clean with modern décor in the lobby. The front desk clerk, Jazmine was an absolute doll. She was very knowledgeable of the area and was very patient and accommodating with our children. The breakfast served in the breakfast lounge was impeccable in... More

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MgtTeam, General Manager at Country Inn & Suites By Carlson Matteson, responded to this review

Thank your for your compliments about our hotel and also for Jazmine, as she was overjoyed to hear about it. Please keep us in your list of prefered hotels, in your next trip, and we shall do our best to exceed your expectations. Sincerely, Andy S, General Manager More

Cordova, TN, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The visit was a sad occasion, my sister's funeral. My stay was so totally pleasant it affected my mood in a very positive way. Everyone and everything were friendly to me AND MY BUDGET! I definitely recommend Country Inn as a fine place to stay for individuals or families.

Review collected in partnership with Country Inns & Suites By Carlson

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MgtTeam, General Manager at Country Inn & Suites By Carlson Matteson, responded to this review

First of all, please accept our deep condolence for your loss. We are glad we could serve you in your difficult times. Thank you for spending your time to give us your compliments. It means a lot for us. We do keep you and your family in our prayers of recovery. Looking forward to seeing you with us, in your... More

Louisville, Kentucky
1 review
2 of 5 stars Reviewed 3 weeks ago

Attending a family member's birthday party in Matteson, IL. This hotel was selected by the party host. It was definitely NOT my choice of accommodation. When we arrived the hotel was without electricity due to a storm & the computer system was down. After a two hour wait, we finally check-in to a very foul smelling room even though a... More

Was this review helpful? Yes
MgtTeam, General Manager at Country Inn & Suites By Carlson Matteson, responded to this review

Thank you for taking the time to reach out and inform us about an inaccuracy on your room bill and the situations that you mentioned which I wanted to address to your confidence. As mentioned by you, we could not control the power outage in the whole area due to weather and we did our best to ensure we get... More

Millstadt, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

excellent stay, very satisfied with our stay, room was exactly what we wanted and needed, it was clean and the staff was friendly and helpful, it was well located for our stay with family to places we needed to go to , food was good and hot, coffee was GREAT needed my coffee in the morning and theirs did the... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
MgtTeam, General Manager at Country Inn & Suites By Carlson Matteson, responded to this review

Dear Robert, Thank you for your time in giving your compliments. We appreciate it very much. We would love to see you back again to serve and exceed your expectations. Sincerely, Andy S, General Manager More

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Additional Information about Country Inn & Suites By Carlson Matteson

Address: 950 Lake Superior Drive, Matteson, IL 60443
Phone Number:
Location: United States > Illinois > Matteson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson Matteson 2.5*
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Also Known As:
Country Inn & Suites By Carlson Matteson Hotel Matteson
Country Inn And Suites By Carlson Matteson
Country Inn Matteson
Matteson Country Inn

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