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Country Inn & Suites By Carlson, Matteson

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950 Lake Superior Drive, Matteson, IL 60443
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1 room 1 guest
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200 Reviews from our TripAdvisor Community

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    76
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    29
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46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
  • All months
    (200)
  • Mar-May only
    (46)
  • Jun-Aug only
    (78)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (37)
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Minneapolis, Minnesota
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

Overall I did not like this hotel. I ended up checking out early and I will never stay here again. Good Things: Easy to find location off of the highway. Several places to eat near by. Excellent hot breakfast with a good selection of eggs, toast, fruit, waffles, donuts. etc. Room has a refrigerator and microwave and separate seating area.... More 

Was this review helpful? Yes
MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson, responded to this review

Thank you for your time taken for this review. I wanted to reassure you that the hotel is doing its phasewise renovations and your understanding and patience is greatly accepted. We hope to satisfy you to the fullest extent once we complete all the areas that are planned. Sincerely, Andy S General Manager More 

Columbus, Ohio
1 review
2 of 5 stars Reviewed 1 week ago

Displeased with room.Carpet needed shampoo. Bathroom was patch needed to be painted. Hole from a cigarette in sofa but does not allow smoking. Bed uncomfortable felt as if your sleeping on a board.I noticed pool was blue grey looking. Old TV in seating area.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Matteson, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room and the overall state of the hotel. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn and Suites brand standards. Thank you for taking the time... More 

Plano, Illinois
2 reviews
3 of 5 stars Reviewed 2 weeks ago

If you take into consideration that the pool they advertise is not the pool you're gonna get, then you won't be as disappointed as we were. The staff is very friendly and the continental breakfast is amazing. That made up for it a little.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
MgtTeam, Manager at Country Inn & Suites By Carlson, Matteson, responded to this review

We appreciate you taking the time share your experience and we apologize that you were not satisfied with the size of the pool during your stay. Your comments are valued, and your suggestions will be considered for improvements in the future. More 

2 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

This was the most disgusting hotel I have ever taken my family to. The lack of cleanliness, to the point I believe is a health risk lead us to walk out and cancel our reservation. This left us in a bind with sold out hotels and no empty rooms. Please do not blame this on cleaning ac units as the... More 

Was this review helpful? Yes
MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson, responded to this review

We appreciate you taking the time share your experience and we apologize that you were not satisfied with the condition of the hotel during your stay. Your comments are valued, and your suggestions will be considered for improvements in the future. More 

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