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Country Inn & Suites By Carlson Matteson

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950 Lake Superior Drive, Matteson, IL 60443
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Country Inn & Suites By Carlson Matteson
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Country Inn & Suites By Carlson Matteson
Country Inn & Suites By Carlson Matteson
Country Inn & Suites By Carlson Matteson
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142 reviews from our community

Traveler rating
    55
    28
    11
    18
    30
See reviews for
53
19
8
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (33)
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Cedar Rapids, Iowa
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

There was a time when this hotel chain was a brand that delivered consistently reliable quality. Those days appear to be gone. The desk staff was pleasant, though really emphasized the reserve cash they set aside for "incidentals," intending to return the funds days later if not needed. I find this to be offensive--particularly in a hotel with as much... More 

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MgtTeam, General Manager at Country Inn & Suites By Carlson Matteson, responded to this review

We do understand your dissapointment with our hotel and we are sorry about how you feel. We hope you gave us a chance to rectify during your stay. If given a chance to make your stay better, we would do our best. We do take your comments seriously and will review for better enhancements. We to beg to differ on... More 

Benton, Kentucky
2 reviews
5 of 5 stars Reviewed 1 week ago

My family and I stay at this hotel for mini getaways. The kids love the pool and breakfast is above and beyond fantastic. I can't believe all the choices you get to choose from and the best part of it all is that the breakfast is included with your room rate and we don't have to pay any extras. The... More 

Was this review helpful? Yes
MgtTeam, General Manager at Country Inn & Suites By Carlson Matteson, responded to this review

Dear Robert, Thank you for your generous compliments. We are delighted to see that you and your family enjoyed your return stay and we intend to keep it going that way! We cannot wait to see you come back, especially the kids, so we can pamper them more. Looking forward to seeing you soon. Regards Andy S. General Manager More 

Scotia, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Our family stayed a week in this hotel. The remodel is almost done and everything is clean and well maintained. The breakfast was great! The room was clean and larger than expected. The pool was smaller than expected and filled up quickly. The bathroom exhaust fan stopped working and maint came and replaced it as soon as we said something.... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
MgtTeam, General Manager at Country Inn & Suites By Carlson Matteson, responded to this review

Greetings! Thank you very much for your time in giving us your compliments. We are delighted to see that you enjoyed your stay with us. As you rightly portrayed, we are now a remodelled hotel and are now in the process of updating it more! We would love to see you and your family stay here on your next visit,... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

I travel for work on weekends. Every weekend I stay in a different hotel. I had the unfortunate experience of staying at this one this past weekend. Apparently our room was infested with bed bugs. I was feeling itchy during work and upon my return home Sunday evening found my back and shoulder covered in nasty bites. Snap a few... More 

Review collected in partnership with Country Inns & Suites By Carlson

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson Matteson, responded to this review

Thank you for reaching out and writing your review. We are sorry to hear about your dissatisfaction with your stay in regards to the pests in your room and the item that went missing. We will share your comments with management to make sure they are aware of the situation. More 

Orlando, FL and Oberaudorf, DE
Top Contributor
73 reviews 73 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 4 weeks ago

As I come quite often to this area, generally each Spring, the stay at Country Inn & Suites was a complete disappointment! This was my first stay here, and it was a complete disappointment! The beautiful staircase in the lobby, next to a roaring fireplace, was so filthy that I didn't want to touch the banister! The safety bar in... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson Matteson, responded to this review

We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service and a clean hotel. More 

New City, NY
Top Contributor
53 reviews 53 reviews
32 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We got this hotel through a Hotwire booking and were delighted with it. The location is convenient --- right off I-57. Our room was spacious and very comfortable. The hotel staff was helpful and friendly. The free breakfast is better than most. There was the usual fare, of course: coffee, juice, cereal, pastries, etc. However, they also offered.eggs, sausage, waffle... More 

Was this review helpful? Yes
MgtTeam, General Manager at Country Inn & Suites By Carlson Matteson, responded to this review

Thank you for your great compliments! We are glad that you enjoyed your stay with us. We look forward to serving you and exceeding your expectations on your future visit. Happy Summer, Andy S General Manager. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2015

This establishment blows others out of the water! I think of this is my second home away from home. The time I step foot in the door I'm greeted with genuine smiles and kindness giving that warmth I feel when I am away from home. All staff are courteous and sincere making me feel I am in a safe environment.... More 

Was this review helpful? Yes
MgtTeam, General Manager at Country Inn & Suites By Carlson Matteson, responded to this review

Thank you for your great compliments! We are glad that you enjoyed your stay with us. We look forward to serving you and exceeding your expectations on your future visit. Happy Summer, Andy S General Manager. More 

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