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Hampton Inn & Suites Chicago Southland-Matteson

2.5 of 5
20920 Matteson Avenue, Matteson, IL 60443
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Hampton Inn & Suites Chicago Southland-Matteson
Ranked #1 of 5 hotels in Matteson
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72 reviews from our community

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Traveler rating
    36
    24
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Date Rating
New York City
Top Contributor
116 reviews 116 reviews
74 hotel reviews
Reviews in 53 cities Reviews in 53 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed February 8, 2012

After checking out of a downtown Chicago hotel, where I paid for internet and everything else, this hotel is a nice change. Free wireless/wired with hhonors, nice fabrics on bed which looked very clean. Comfortable bed, and good work area. My wake up call never arrived, and Ii was cold unless I turned the heat up to 85. Heating system... More

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Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
February 27, 2012

Guest reviews such as yours, are appreciated, as they give us the chance to improve. Your feedback is essential to our future success! Your comments will be brought up at our next meeting concerning the boarding pass problem. Thank you and we hope to host you again soon. More

Saint Paul, Minnesota
Top Contributor
61 reviews 61 reviews
43 hotel reviews
Reviews in 49 cities Reviews in 49 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 6, 2012

Have stayed ~3times now. Last was huge Room403 (double, suite)-photos & video(I hope) attached. Nice price @ <$100 for latest generation Hampton (my fav discount brand) near large city. THE GOOD: all that is typical of Hamptons-'cloud9' bed, bathroom decor & supplies, free hot breakfast (inlc. waffle, oatmeal, & various choices), nice decor, free buffet 'dinner' on Wednesday eves, 4~10... More

Was this review helpful? Yes
Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
February 27, 2012

We take all feedback seriously, and sincerely regret you had problems with the noise and will take your suggestion to our management meeting. We are also glad to hear you would stay here again and will look forward to seeing your then. More

Portland, OR
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 24, 2012

I absolutely loved this hotel, and it's made me choose Hampton Inns for all my travel. Quiet rooms, nice decor, very comfortable bed & linens, free in-room wifi, free parking, free breakfast & evening receptions. I've stayed in far more expensive hotels that are charging me $10-20 per night for parking and wifi, let alone breakfast. It's the quality of... More

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Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
January 26, 2012

 Here at Hampton Inn & Suites Chicago Southland-Matteson our associates pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you. More

Kansas City, Missouri
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed January 3, 2012

DH and I have stayed at this hotel several times, always over holidays, when we were visiting family in the Chicago area. Until this visit, the hotel has always been fine. The beds are comfortable, the staff are cheerful and helpful, and the rooms well appointed. Over the Christmas weekend this year, however, when we checked in, we were handed... More

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Gang Mills, NY
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 29, 2011

My family and I stayed at this hotel for the Christmas holiday. We took one of the suites, and it was just what we needed. With two older children, the suite provided us with plenty of room. We had four people using the wi-fi without any problem. The staff was very friendly and made us feel at home from the... More

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Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
January 6, 2012

Thank you for taking the time to post such a nice review. We are glad you were happy wiith the cleanliness of the rooms and the friendly staff . We look forward to hosting you again in the future. More

Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 16, 2011

We have family in the South suburbs of Chicago and always have trouble finding a decent hotel in the area. We decided to expand our parameters and tried this Hampton Inn in Matteson and I'm glad we did. It was comfortable, quiet and clean. The front desk service was excellent -- so friendly and welcoming. We didn't use a lot... More

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Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
December 27, 2011

We are glad to hear how much you liked our hotel the Hampton Inn & Suites Chicago Southland-Matteson and look forward to hosting you again in the future. More

Arlington Heights, Illinois
1 review
5 of 5 stars Reviewed November 28, 2011

After reading the reviews for the Matteson area, we chose the Hampton Inn & Suites Chicago-Southland hotel and we were very satisfied. We had a wedding that started at 4:00pm and the check-in time for the hotel was 4:00pm, so when we arrived at 2:45pm, Jennelle made sure that we could get into our room early, even though there were... More

Was this review helpful? Yes
Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
November 30, 2011

 We're always looking for ways to identify star performers on our team here at the Hampton Inn & Suites Chicago Southland-Matteson and will share your positive review with Jennelle. Thank you for taking the time to post your thoughts! More

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2011

1st of all, I had to stay here for approximately a week and a half on business. The staff was very nice and had a smile and a GOOD attitude, attitude is everything. The hotel is viscerally appealing and once you enter, you notice how nice it is inside. The lounge area is very nice, modern furniture and high ceilings... More

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Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
October 27, 2011

Thank you for taking the time to post such a nice review. We have been working meticulously to ensure guest rooms are clean and comfortable, offering a relaxing place for our guests to enjoy their time at the Hampton Inn & Suites Chicago Southland-Matteson. We forward to hosting you again in the future. More

Atlanta, Georgia
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 12, 2011

I stayed at this hotel four weeks in August for business. Overall it rates as a very good Hampton Inn. I will highlight a few positives and improvement areas. Positives - The staff was very helpful and attentive. I will highlight specifically Thea and Jessica. They made me feel at home. The Hotel is the best choice in that immediate... More

Was this review helpful? Yes
Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
September 20, 2011

We appreciate you sharing your experience with us; it is through such candid feedback that we’re able to improve our product and services. We also want to thank you for taking the time to compliment our staff. Your review will certainly be shared with them. Thank you. More

Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 4, 2011

This hotel is lovely! Super clean room, very friendly staff, yummy free breakfast, and good rate. We had such a wonderful stay. The bed was so comfortable and room was spacious. Good size bathroom and very, very clean!! Can't say enough good things. The location is okay-across the street from a huge church and not really convenient to walk anywhere.... More

Was this review helpful? Yes
Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
August 5, 2011

Thank you for taking the time to let us know you enjoyed your stay here at the Hampton Inn & Suites Chicago Southland-Matteson. More

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Additional Information about Hampton Inn & Suites Chicago Southland-Matteson

Also Known As:
Hampton Inn & Suites Chicago Southland-Matteson Hotel Matteson
Hampton Inn & Suites Chicago Southland-Matteson Hotel
Hampton Inn And Suites Chicago Southland-Matteson
Address: 20920 Matteson Avenue, Matteson, IL 60443
Phone Number:
Region: United States > Illinois > Matteson
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Matteson
Price Range: $$
Hotel Class:2.5 star (2.5*)
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Hampton Inn & Suites Chicago Southland-Matteson
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