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Hampton Inn & Suites Chicago Southland-Matteson

2.5 of 5 20920 Matteson Avenue, Matteson, IL 60443
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Certificate of Excellence 2014
Hampton Inn & Suites Chicago Southland-Matteson
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Hampton Inn & Suites Chicago Southland-Matteson
Hampton Inn & Suites Chicago Southland-Matteson
Hampton Inn & Suites Chicago Southland-Matteson
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188 reviews from our community

Traveler rating
    100
    55
    16
    8
    9
See reviews for
83
27
10
56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (56)
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1 review
5 of 5 stars Reviewed 3 weeks ago

I used the hotel as a quick get away for my girlfriend and I. The staff was helpful and friendly, the lady at the front desk was the main reason I purchased the room. All aspects of my stay was great and I would recommend the hotel to friends and family.

Review collected in partnership with Hampton

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Chicago, Illinois
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Staying at the Hampton Inn was a pleasant experience. Eventhough people celebrated in their rooms you never heard a sound except for when they were in the hallway. Great Hotel. I prepared for my New year's Eve celebration by ironing one of two outfits I was prepared to wear before midnight and after midnight

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We are glad to read you enjoyed your stay here at the Hampton Inn & Suites Chicago Southland-Matteson. Thank you for such a good review and we hope to be seeing you again soon. More 

Charleston, IL
Top Contributor
63 reviews 63 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 6, 2014

This Hampton has recently been doing updating and remodeling and our King room was in excellent shape-everything fresh and comfortable bed with clean everything. However, the reason for the 5 stars was the lady at the check in/check out-MIchelle (sp?) WOW! She was friendly, efficient, and helpful. There was a minor issue in our room,nothing to cause us discomfort but... More 

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KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We will share your positive review with Michelle. Thank you for taking the time to post your thoughts and to give us such nice compliments. We look forward to your next visit here at the Hampton Inn & Suites Chicago Southland-Matteson. More 

La Crosse, Wisconsin
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed December 3, 2014

After quite a few years in using accommodation's from the Hilton consortium, we still find the Hampton Inns the model of convenience, location, friendliness and comfort. In addition, we have noticed that the older locations are updating the creature comfort areas, i.e. the breakfast and lounge areas

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We here at the Hampton Inn & Suites Chicago Southland-Matteson would like to thank you for such a good review of our product. We look forward to your next visit. More 

Missouri
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 11, 2014

I was traveling through the area on my way home from a business trip. I just needed a nice quiet place to get a good nights sleep. This place fit the bill. I always sleep well in Hampton Inn beds. It was clean, very conveniently located and near shopping and restaurants. Staff was uniformly friendly and professional. Only reason for... More 

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KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We are glad to have provided you with the good nights sleep you needed and we hope to be seeing you again on your next trip our way. Thank you for your business and for your review. More 

DeKalb, United States
1 review
5 of 5 stars Reviewed November 5, 2014

I've stayed at this hotel many times, and it's been consistently well maintained. The staff are friendly. The complimentary breakfast is good, and the eating area is clean. I will continue to stay here while visiting the area.

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Thank you for being a return guest here at the Hampton Inn & Suites Chicago Southland-Matteson. Your review and your business are appreciated. More 

1 review
2 of 5 stars Reviewed November 3, 2014 via mobile

My mother retired Army has stayed at this location several times. We've been thru at least 2diff management staff changes. I live here in matteson and my mom Ga. We'll we decided that we'd allow my daughter to leave for a her prom from the hotel! We unfortunately reserved the rooms then decided we were gonna need a banquet room... More 

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we are all about Satisfaction Guaranteed and we try hard to make sure... More 

Hickory, North Carolina
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 15, 2014 via mobile

Nice stay started at reception. Pleasant young lady offered free cold bottle of water. Luggage carts by the door came in handy. Several restaurants close, as was shopping. Property is about 5 yrs old.

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Thank you for such a nice review of our property the Hampton Inn & Suites Chicago Southland-Matteson. We are glad you enjoyed your water and hope to see you again soon. More 

Green Bay, Wisconsin
Contributor
19 reviews 19 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 6, 2014

VERY comfortable bed and clean linens. The complimentary breakfast is satisfying and the "grab and go" snack bags are terrific for travelers. A complimentary bottle of water on arrival is a nice touch - especially after a long ride.

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We are glad you enjoyed your stay here at the Hampton Inn & Suites Chicago Southland-Matteson. Thank you for such a nice review and we hope to see you again soon. More 

Halifax, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed October 6, 2014

Some nice upgrades have taken place; but, there is still more work to get this property to the expected level of service expected at Hampton. All appliances should be checked for working condition and not all the showers work

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Thank you for your feedback and for staying with us.. We sincerely apologize for falling short of your expectations as this is not typical of the high standards we strive to maintain. We hope that you will allow us another opportunity to serve you better in the future More 

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Additional Information about Hampton Inn & Suites Chicago Southland-Matteson

Address: 20920 Matteson Avenue, Matteson, IL 60443
Phone Number:
Location: United States > Illinois > Matteson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Chicago Southland-Matteson 2.5*
Number of rooms: 91
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Also Known As:
Hampton Inn And Suites Chicago Southland-Matteson
Hampton Inn & Suites Chicago Southland-Matteson Hotel Matteson

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