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All 5 Matteson hotels

Hampton Inn & Suites Chicago Southland-Matteson

2.5 of 5 Hotel   |   20920 Matteson Avenue, Matteson, IL 60443
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Ranked #1 of 5 Hotels in Matteson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
Delaynie L champaign, United States
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178 reviews from our community

Traveler rating
    94
    53
    15
    7
    9
See reviews for
82
23
9
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Derby,Ks
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Booked what I thought was a King room with Sleeper/Sofa. Upon arrival (after a 10 hour drive) was told that they didn't have those rooms. Ask if i could get a roll-away, lady behind the desk gives a key to a gentleman that works there to check for it, 10-15 min. later the guy comes back and says the key... More

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an... More

champaign, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The front desk here rocks! Great customer service. Place looked fantastic as well! Made sure that all my requests were met and even ones that were last minute. Had a wonderful stay even though it was only one night.

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Thank you for saying you think we have great customer service here at the Hampton Inn & Suites Chicago Southland-Matteson. Your review is appreciated and we look forward to your next visit. More

Grambling
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I enjoyed this hotel stay. The room was very comfortable. The mattress was firm and pillows just right. The complimentary breakfast was great. A wide variety of breakfast items were offered, not just bagels and juice like some other places.

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We are glad to read how much you enjoyed your stay here at the Hampton Inn & Suites Chicago Southland-Matteson. Thank you for such a great review and we hope to see you again soon. More

Houston, Texas
2 reviews
5 of 5 stars Reviewed August 17, 2014

Beds felt great, Everything works in the room. Parking is a little tight if you arrive late. Close to shopping and restaurants. Comp breakfast was very good with a nice staff keeping the food coming. Free newspaper every morning. Price not bad for a good quality room.

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Thank you for saying you had a good quality room here at the Hampton Inn & Suites Chicago Southland-Matteson. Your review is greatly appreciated. More

Oklahoma City, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2014

Perfect, just like other Hampton Inns, reliable and consistent. Great breakfast selection and easy to get at location off the freeway. A few nice restaurants nearby as well. I highly recommend this hotel if you are in the area and need to have a good, comfortable place to stay. Select the "suite" if you have kids with you as it... More

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Thank you for such a nice review of our hotel the Hampton Inn & Suites Chicago Southland-Matteson. We hope to see you again soon. More

Honolulu, Hawaii, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 15, 2014

Awesome time at the Hampton Inn. Thanks to Bernadine and Synthia being so helpful to get my room ready and resolve a slight mishap, I will always recommend this hotel to anyone comming to Matteson,IL. Very friendly.

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We will be sure to let our people know how highly you think of them. Thank you for such a nice review of our hotel the Hampton Inn & Suites Chicago Southland-Matteson. More

Madison AL, United States
1 review
4 of 5 stars Reviewed August 15, 2014

Would give this hotel a 5-star rating after it upgrades shower doors and get a higher quality towel. Prior coordination for our stay was extremely efficient, great customer service overall. All associates were courteous and helpful. I felt welcome the whole time.

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Thank you for such a nice review and for saying such nice things about our staff. We hope to see you again soon. More

Raytown, United States
1 review
5 of 5 stars Reviewed August 14, 2014

The staff was extremely helpful and generous. I came in late and distraught after getting off the plane which was delayed twice. The staff member offered me a bottle of water, which I thought was a nice gesture; I'm sure she could see I was very tired and ready to get to my room. I would recommend this hotel, as... More

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We are glad you had an enjoyable stay here at the Hampton Inn & Suites Chicago Southland-Matteson. Thank you for such a nice review and we hope to see you again soon. More

North Carolina
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 13, 2014

This was actually my second time staying at this particular hotel as it was the hotel of choice for my family during our Family Reunion. I remembered the first time we stayed (about 3 or 4 years ago) I was so impressed and thought the hotel was immaculate. Everything was so great that first time, that I remembered everything about... More

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with. I thank you for your feedback as it is one of the most important tools that allow us to improve the quality of our products and services. We will certainly use your comments... More

Burlington Township, United States
1 review
5 of 5 stars Reviewed August 7, 2014

I enjoyed my stay tremendously. The staff was very courteous & attentive. Any issue was quickly resolved without hesitation and any additional requests were handled immediately. Food was fresh & cleanliness of facility was superb.

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We are glad you enjoyed your stay here at the Hampton Inn & Suites Chicago Southland-Matteson and are happy to read your need were handled quickly and efficiently. We hope we will be seeing you again soon. More

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Additional Information about Hampton Inn & Suites Chicago Southland-Matteson

Address: 20920 Matteson Avenue, Matteson, IL 60443
Phone Number:
Location: United States > Illinois > Matteson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Chicago Southland-Matteson 2.5*
Number of rooms: 91
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Also Known As:
Hampton Inn And Suites Chicago Southland-Matteson
Hampton Inn & Suites Chicago Southland-Matteson Hotel Matteson

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