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All 1 Mascoutah hotels

BEST WESTERN PLUS Mascoutah/SAFB

2.5 of 5 Hotel   |   9730 Hayden Drive, Mascoutah, IL 62258 (Formerly MidAmerica Inn & Suites)
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BEST WESTERN PLUS Mascoutah/SAFB

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69%
Ranked #1 of 1 hotels in Mascoutah
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 weeks ago
gagak Weeki Wachee, Florida
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91 people have reviewed this hotel

Traveler rating
    49
    17
    9
    8
    8
See reviews for
45
14
11
7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Jasper, Georgia
1 review
2 of 5 stars Reviewed 1 week ago via mobile

We were late arriving (1am) and had a 3 yr old in tow. The person at the desk took a while to emerge from the back after we rung the bell. When he came out, he didn't smile, or welcome us. His first words were, lazily, without even looking at us, "You gotta reservation?" His customer service was horrible! When... More

Was this review helpful? Yes
Christine H, General Manager at BEST WESTERN PLUS Mascoutah/SAFB, responded to this review

Thank you for your feedback and in sharing your experience with us. We take all matters seriously and all feedback is addressed with the departments/individuals concerned. Certainly the condition of the room that you stated is not our normal standard. All areas of the resort are maintained properly to our assigned housekeeping staff. The staff takes a great deal of... More

Vancouver, Canada
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The internet didn't work, the customer service was terrible in my opinion. It was WAY overpriced for a walk in. I usually love Best Western Hotels, but this one was an exception. The front desk was not helpful in helping us address our needs… Morning staff forgot our wake up call, and told me that they got me confused with... More

Was this review helpful? Yes
Christine H, Manager at BEST WESTERN PLUS Mascoutah/SAFB, responded to this review

Thank you for taking the time out of your schedule to complete our Guest Review. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your... More

Weeki Wachee, Florida
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is out in the middle of a plain. There's a gas station, Huddle House, some other establishment and an apartment complex right off of the interstate. But it's only about 5 minutes from Scott AFB and a couple of other towns where the stores and restaurants are. However it is a wonderful hotel with a very nice staff.... More

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aransas Pass, Texas, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

hotel has excellent service , super clean except for a few minor stuff missing in the rooms(no iron, ironing board). Other than that we really enjoyed our stay and definitely would stay there again.breakfast was great, parking is ample.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lincoln, United States
1 review
5 of 5 stars Reviewed March 18, 2014

I would recommend this hotel. It is kinda off by itself, although other businesses are building around it. Great for walking dogs! I LOVE their soap! it wasn't so strongly scented. Wish I could remember the name of it. Clean. Helpful staff.

Review collected in partnership with Best Western

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1 review
2 of 5 stars Reviewed March 8, 2014 via mobile

The room I was first put in still had food in the fridge from I'm hoping the last occupants, and I never actually saw a hotel staff in site if and when I needed something! Haven't had the breakfast and won't, I have seen the reviews and I will not take the chance

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Christine H, Manager at BEST WESTERN PLUS Mascoutah/SAFB, responded to this review

Stephanie, thank you for your feedback regarding your recent stay with us. We are truly disappointed that you did not enjoy your visit. I wish you would have made your concerns known while staying with us, as we would have been more than happy to address and attend to them. Several outstanding upgrades have been added to our facilities since... More

Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 21, 2014

Had previously stayed in this hotel on a number of occasions when it was a La Quinta. Incredibly quiet - attentive staff - fantastic rooms - reasonable rates. The only thing I can now say is that the hotel is still very quiet - and I don't wonder why. The accessible rooms are an exact inversion of what they need... More

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Lombard, United States
1 review
4 of 5 stars Reviewed February 18, 2014

The cleanliness of the room was great. The staff were helpful and friendly. The breakfast was just ok, and nothing special really. Not as good as when it was different chain. The indoor pool in not heated so it was freezing, but my daughter insisted on using it anyway. This is right next to SAFB, but not really near anything... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Knoxville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2014

We were traveling to Kansas City from the Knoxville, TN area and wanted to stop somewhere close to the interstate. We found this Best Western Plus online and booked our rooms based on the great ratings, nice photos, and convenient location. We were traveling with 3 small children and my parents who have a difficult time getting around. Upon check-in,... More

Was this review helpful? Yes 1
Atoka, United States
1 review
1 of 5 stars Reviewed February 11, 2014

The hotel was clean and looked nice. The staff was uncaring. The beds were like sleeping on a park bench and pillows like rocks. The food was not fit for my dog to eat. And best of all if you are using your points they will charge you an additional fee for staying there.

Review collected in partnership with Best Western

Was this review helpful? Yes
Christine H, Manager at BEST WESTERN PLUS Mascoutah/SAFB, responded to this review

Dear Mr. H. We are truly disappointed that your stay with us was not exceptional, as we pride ourselves on ensuring each guest is comfortable and enjoys their accommodations. We do wish that you had informed us of your needs during your stay so that we could have made every effort to accommodate your requests. We appreciate your comments and... More

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Additional Information about BEST WESTERN PLUS Mascoutah/SAFB

Also Known As:
La Quinta Inn And Suites Mascoutah
La Quinta Inn & Suites Mascoutah Hotel
La Quinta Inn & Suites Mascoutah Hotel Mascoutah
Address: 9730 Hayden Drive, Mascoutah, IL 62258 (Formerly MidAmerica Inn & Suites)
Phone Number:
Location: United States > Illinois > Mascoutah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Mascoutah
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Mascoutah/SAFB 2.5*
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Mascoutah/SAFB. Located five minutes from Scott Air Force Base, McKendree University, Mid America Airport, and just 20 minutes from Downtown St. Louis, our hotel has all the desirable amenities to ensure your stay with us is an exciting and enjoyable one. Whether you are here on business, vacationing with the family, or stopping to rest for the night, let us help make your stay with us fantastic!Are you visiting Scott Air Force Base? Would you like to visit the many antique shops in historic downtown Lebanon, or visit McKendree University? All of these attractions are within just minutes of the BEST WESTERN PLUS Mascoutah/SAFB. And while you're here, you may want to check out Southern Illinois' largest shopping mall, St. Clair Square, which is located just a short drive away in Fairview Heights. Whatever your agenda, you can be confident that the BEST WESTERN PUS Mascoutah/SAFB has the means to provide you with a clean, quiet comfortable stay. The BEST WESTERN PLUS Mascoutah/SAFB is one of the areas’ newest hotels and boasts free breakfast, free wireless high-speed Internet, free local calls, free parking, refrigerators in every room, a business center, guest laundry room, heated indoor swimming pool, fitness center, and we are also pet friendly! Our rooms come standard with premium cable channels on a new 37-inch flat screen television, coffee makers, dataport phones, hairdryers, iron and ironing boards, as well as alarm clocks. ... more   less 
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