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Comfort Suites

#9 of 16 Hotels in Marion
Certificate of Excellence
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2608 W. Main St., Marion, IL 62959
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89 Reviews from our TripAdvisor Community

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Traveler rating
    43
    31
    10
    2
    3
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33
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (31)
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Indianapolis, Indiana
Level Contributor
94 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed July 15, 2015

Generally speaking, the Comfort Suites in Marion, Illinois is better than many of the Comfort motels that I have visited. Nevertheless, there were issues. First, an empty toilet paper roll was left laying on the sink counter; and the holder was left empty. Why leave such a minor (but blatant) detail unattended? Next, the odor issue described by some reviewers... More 

Was this review helpful? Yes
Hiren P, Guest Relations Manager at Comfort Suites, responded to this review

Hello, We want to thank you for taking the time to give us your feedback on your recent stay with us. First of all we would like to apologize for the problems you experienced during your stay. We strive to do our best for every guest so that they can have an enjoyable stay, and we are upset to hear... More 

Lucas
Level Contributor
167 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed July 14, 2015

There were no surprises at this hotel. Our room was clean and comfortable. Linens were high quality which is important to us. Hotel follows current trend in this class of hotel of having a self-serve hot breakfast. Not gourmet but pretty good. Great for value traveller. Overall very reasonably priced. We were just passing through so this was an overnight... More 

Was this review helpful? Yes
Hiren P, Guest Relations Manager at Comfort Suites, responded to this review

Hello, Thank you for taking the time to give us a review on tripadvisor! We always enjoy hearing from our guest, even the sometimes not so good stuff. Without it, we wouldn’t know what it is that our guest’s like and dislike. We are happy to hear everything was to your likes. Again, thank you and we hope to see... More 

Winnipeg, Manitoba, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 12, 2015

Hotel was nice and clean. Rooms were spacious and beds were very white, crispy and very clean. The hotel staff were very friendly and helpful. The breakfast was plentiful and tasty!! Would stay again!!

Was this review helpful? Yes
Hiren P, Guest Relations Manager at Comfort Suites, responded to this review

Hello Maggie: Thank you for taking the time to leave us a review on your recent stay with us. We value and appreciate all our guest’s comments and we are delighted to hear you enjoyed your stay. Thank you again, and we look forward to seeing you on your next trip to Marion! Sincerely, Amy Rogers Guest Service Manager More 

Level Contributor
3 reviews
3 of 5 stars Reviewed July 4, 2015

Was an okay room for us being in a crunch to find a place to stay for the night. Our first room smelled really badly...Like sour towels left in the washer.The air was thick as if the hvac wasn't working properly. Reported the issue and was moved to a room across the hall. Same issue.Thick, musty air. Bathtubs were not... More 

Was this review helpful? Yes
Hiren P, Guest Relations Manager at Comfort Suites, responded to this review

Hello Hannah H., Thank leaving us a review on your recent stay with us at the Comfort Suites, Marion, IL. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the smell with your room and the A/C unit not working on your recent visit. I have shared your feedback with our maintenance team... More 

Orlando, Florida
Level Contributor
79 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 28, 2015

We were in search of a smoke-free, pet-free hotel and found this Comfort Suites. It was exactly what we wanted. The hotel room was clean, wide, and had no smells whatsoever. The bed was comfortable and the employees were friendly. The price was very reasonable. This is a good place to stay.

Was this review helpful? Yes
hp_csm, Guest Relations Manager at Comfort Suites, responded to this review

Hello, Thank you for taking your time to give us a review on your recent stay! We appreciate and value all of our guest’s feedback. It tells us what we are doing right and where we can use improvement. We are happy to hear that you enjoyed your stay and we hope to see you back on your next trip... More 

Orlando
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 27, 2015

Hotel was clean, staff was friendly, breakfast was what you'd expect from a hotel and not a resort (coffee was really good). My trip was a 22 hour each way in 3 days (long drive short amount of time) and I originally planned driving a different route home but this hotel's atmosphere made me not want to take chances ending... More 

Was this review helpful? Yes
hp_csm, Guest Relations Manager at Comfort Suites, responded to this review

Hello, Thank you for taking your time to give us a review on your recent stay! We appreciate it very much. We are happy to hear you enjoyed your stay and glad you came back to join us for another night. The Hideout Steakhouse next door is highly recommended by our staff and the live piano is a nice extra.... More 

1 review
4 of 5 stars Reviewed June 21, 2015

We stayed here for a softball tournament. I read the reviews and knew the facility was nice. I was aware of the soaker tub and it's setup did not bother us. The facility was clean and quiet despite a concert this weekend. The food was simple but tasty. The staff was very helpful and smiled ever time we were greeted.

Was this review helpful? Yes
hp_csm, Guest Relations Manager at Comfort Suites, responded to this review

Hello, Thank you for taking your time to give us a review on your recent stay! We appreciate it very much. We are happy to hear you enjoyed your stay and the staff joins me in thanking you for your kind words. Glad to see your games didn’t get rained out from all the rain we received that weekend! Again,... More 

1 review
5 of 5 stars Reviewed June 20, 2015 via mobile

Traveling from Nashville to Chicago in pouring rain and decided at the last minute to stop for the night. Warm reception at the front desk - quick check in and a clean soft bed. Nice breakfast and pleasant staff. Indoor pool looked nice but it was full of happy kids playing so we didn't use it. Saw the business center... More 

Was this review helpful? Yes
hp_csm, Guest Relations Manager at Comfort Suites, responded to this review

Hello, We very much appreciate and value your feedback and will share it with our team. Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Again, thank you and we... More 

Hot Springs, Arkansas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 27, 2015

I semi-frequently go to Indianapolis, and this is my go to place to stay while heading North. Clean room, friendly staff, in room jacuzzi, and a good, hot breakfast. What's not to like? For dinner there is both a nice steakhouse/bar across the street called The 20's Hideout or for family dining there is a Cracker Barrel also adjacent to... More 

Was this review helpful? Yes
hp_csm, Guest Relations Manager at Comfort Suites, responded to this review

Hello, Thank you for taking the time to fill out a review on trip advisor to let us know how your recent stay was. We appreciate and value all feedback from guest whether it is good or bad. It tells us how we are doing and where we can use improvement. Again, thank you and we look forward to seeing... More 

Nevada, Iowa
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 31, 2015

My husband and I took our 3 children (ages 11, 7 and 2) on a 3000+ mile road trip across part of the country. We spent our first night at this hotel. The staff was amazing. The kids LOVED the pool. The entire hotel was very clean. Our room was up to date, clean and very comfortable. I would recommend... More 

Was this review helpful? Yes
hp_csm, Guest Relations Manager at Comfort Suites, responded to this review

Hello, Thank you for taking the time to fill out a review on trip advisor to let us know how your recent stay was. We appreciate and value all feedback and the staff joins me in thanking you for your kind words about the hotel. Again, thank you and we look forward to seeing you on your next trip to... More 

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