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Comfort Inn Marion

#2 of 16 Hotels in Marion
Certificate of Excellence
2.0 of 5
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2403 Black Diamond Drive, Route 13 & O'Neal, Marion, IL 62959
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Comfort Inn Marion
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230 Reviews from our TripAdvisor Community

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Traveler rating
    188
    32
    5
    1
    4
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78
50
21
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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    (65)
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All months
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is located about 20 mins from the SIU campus but conveniently located off of I 57. The room was clean and the beds were bery comfortable! Minimal hallway noise and awesome hot breakfast in the morning. We did not have time to utilize the pool but an indoor pool is on the property.

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Tennessee
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

The clerk, Marshall, was very helpful and professional. You could tell he enjoyed his job. The room was clean and the hotel was well taken care of.The pool and hot tub were great. We would use this hotel again.

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1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is wonderful, it will always be my number one choice if I am in the area again. The rooms were very well cleaned, comfortable beds and pillows, and good sized rooms. The staff is excellent and went above and beyond to help me and my family out. I will always be thankful for their help when I was... More 

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St. Louis, MO
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed just one night because I attended a seminar at nearby John A Logan Community College. When I pulled up the satellite map, the footing for the hotel foundation was the image on the map so this motel is very new. Upon arrival, we were given a "goodie bag" for being a Choice member. (We've never had that happen... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

Large almost walk in shower, comfortable king sized bed Well protected, safe, near several restaurants The people were very friendly and helpful Overall excellent best hotel we have been at in last few years

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McAllen, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is not ideally located for easy access, but once there the staff is welcoming. When we arrived, Riley was working the front desk and was very friendly, informative and offered cookies! The hotel is fairly new, clean, beds are comfy and breakfast was good. There are a few restaurants within walking distance.

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Tahlequah, Oklahoma
Level Contributor
82 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Black Diamond Drive is a bit hard to find, but it is tucked in between the Asian Bistro and the Harley-Davidson Dealership. The Comfort Inn is directly behind the Asian Bistro; you can walk to several good restaurants from the Inn. The people behind the desk where very friendly and very helpful as were all the staff from the housekeeper... More 

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Eau Claire, Wisconsin
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel seems fairly new. It appears clean, although we had a bad experience there. There was a dead bug in the bedsheets. I'm unsure how it could have been missed by housekeeping. It was in parts... the room also had a glade air freshener the was set to go off every 9 minutes. It was completely overwhelming! I finally... More 

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Kelly M, General Manager at Comfort Inn Marion, responded to this review

I truly apologize for you experience at our hotel on your recent stay. I assure you we have done a complete investigation on this matter. Here at Comfort Inn we pride ourselves in attention to details. We have put extra countermeasures in place to make sure this cannot happen in the future. Please note that we have a front desk... More 

Illinois
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a fairly new hotel so everything looks clean and neat, but there were little things that screamed cheap. First let me tell you what I liked. The young man at the front desk when we checked in was very nice and helpful. The free, hot breakfast was nice and offered cheese omelets and bacon along with all the... More 

Was this review helpful? Yes 1
Kelly M, General Manager at Comfort Inn Marion, responded to this review

Go24win, I am truly sorry for the experience you had on your stay at our hotel. You commented on the water being hot when you turned on the water. We have installed the top of the line hot water heaters that allows heated water to be available. I apologize that you did not like the dresser in the room. Choice... More 

Largo, Florida
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have been on the road for over six weeks and one of our final destinations was at this hotel. It is without a doubt one of the finest we have stayed in with a staff that is very friendly and helpful and rooms that are spacious, clean and very modern. Upon arrival they immediately recognized us as choice privileges... More 

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