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Best Western Plus Marion Hotel

2.5 of 5 400 Comfort Dr., Marion, IL 62959
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Best Western Plus Marion Hotel
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Best Western Plus Marion Hotel
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211 reviews from our community

Traveler rating
    95
    80
    16
    17
    3
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83
59
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Best Western Plus Marion Hotel
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Cedar Rapids, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed January 15, 2014

We stayed here on our way to Florida. We reserved a non-smoking room on-line. We arrived at 1:30 AM and were given a smoking room, as tired as we were we could not stand the vile smell. the clerk was rude, and reluctantly gave us a new room, but wrote the wrong room # on the key envelope!

Review collected in partnership with Best Western

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mwailgm, General Manager at Best Western Plus Marion Hotel, responded to this review

I want to apologize for the issues surrounding your stay. Guest satisfaction is the most important thing to us and I assure you this has been resolved. Feel free to contact the hotel 618-998-1220 More 

Geneva, United States
1 review
4 of 5 stars Reviewed January 13, 2014

Best Western Plus in Carbondale/Marion has a very friendly, very helpful staff,…beds were comfortable and really liked the round pillow, it was nice to use while sitting on the bed to help support your knees; liked being able to open the window for fresh air…..breakfast was good, on Saturday the menu of biscuits and gravy, eggs, pancakes, juices, milk, yogurt,... More 

Review collected in partnership with Best Western

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Springfield, Illinois
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 7, 2014

Stayed there last Friday night for $56 plus tax. This is the 2-3rd time we have stayed there. Overall the room was spacious and clean. The bathroom was clean. TV isn't anything special. Breakfast had good selection of food and was well maintained. Overall the front desk was friendly and helpful. The only complaint we have is the pillow don't... More 

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United States
1 review
4 of 5 stars Reviewed January 6, 2014

Best hotel for the price I've found in the Marion/Carbondale area. Clean, quiet, good service, and quick access to restaurants and shopping. My go to place when everything is booked in Carbondale with easy access from the interstate.

Review collected in partnership with Best Western

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United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 3, 2014

The pool area was very nice and clean, water temperature was nice. Breakfast area was clean and everything looked good - but the pancake machine was out of order. Biscuits for the sausage and gravy were soft.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Angela R, General Manager at Best Western Plus Marion Hotel, responded to this review

Thank you so much for staying with us! More 

Milwaukee, Wisconsin
Top Contributor
150 reviews 150 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 1, 2014

The location of this hotel is good. I prefer rooms with closets - this had a rack near the entrance. The bath tub did not drain properly, so my bath salt and oils gradually seeped away during my bath. The carpet was dirty all over but especially near the window where there were food crumbs. Not sure what was up... More 

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Angela R, General Manager at Best Western Plus Marion Hotel, responded to this review

We appreciate your business and your reviews help us make each stay positive. Thank you and hope to see you again! More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 26, 2013

This is the second time we have stayed here, will stay again, clean, comfy beds, friendly, helpful staff many options for breakfast, good coffee, and love the"hideout restaurant" with piano bar next door!

Was this review helpful? Yes 1
Angela R, General Manager at Best Western Plus Marion Hotel, responded to this review

Thank you for choosing us for your lodging needs. More 

Granite City, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 23, 2013

The Best Western is clean - friendly employees and a very good breakfast. The hot tub is always hot and clean - the pool is a little cold in the winter but in the summer it is great. The patio area is nice and easy access from the pool.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Angela R, General Manager at Best Western Plus Marion Hotel, responded to this review

Thank you for staying with us! More 

Peoria, United States
1 review
4 of 5 stars Reviewed December 18, 2013

It is a nice and clean hotel. As per my expectations. Good for the price I paid - $75. Breakfast was ok .. nothing special. Staff was helpful. The only problem that I had was they did not do the house keeping on the 2nd day of my stay. I am not sure whether I was supposed to tell them... More 

Review collected in partnership with Best Western

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Geneva, Illinois
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 4, 2013

I am writing this review to tell the world how grateful I am for the staff’s honest, forthright, and professional behavior. Starting with Sunday morning I called the hotel and spoke with a contagiously cheerful young woman who quoted a great room rate. Sunday evening when my wife and I arrived at the Best Western Plus Marion a courteous clerk... More 

Was this review helpful? Yes 3
Angela R, General Manager at Best Western Plus Marion Hotel, responded to this review

Thank you for the positive review, we are here to make each stay great! More 

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Additional Information about Best Western Plus Marion Hotel

Address: 400 Comfort Dr., Marion, IL 62959
Phone Number:
Location: United States > Illinois > Marion
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Marion Hotel 2.5*
Number of rooms: 78
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Hotel Style:
#3 Romantic Hotel in Marion
#5 Business Hotel in Marion
#8 Family Hotel in Marion

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