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All 2 Manteno hotels

Country Inn & Suites By Carlson, Manteno

2.5 of 5 Hotel   |   380 S Cypress St, Manteno, IL 60950
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67%
Ranked #1 of 2 hotels in Manteno
A recent review
5 of 5 stars reviewed 4 days ago
Allison R Saint Louis, Missouri
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  • Reviews (66)
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66 people have reviewed this hotel

Traveler rating
    28
    16
    10
    6
    6
See reviews for
32
9
5
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Wisconsin
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Typically this hotel exceeds our expectations however, this time they fell short. Our room was very dirty and if it had not been so late when we arrived we would have went to another hotel. I spoke to the staff person at the front desk and showed her pictures. She explained that the manager was out and would return shortly.... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I was a tiny bit leery of staying here, based on other reviewers. However, this was one of the best hotels I've stayed in. We could tell it had been recently updated. It was clean, the rooms were modern and felt like a bedroom. Great bed, great pillows (there's even an extra pillow and blanket in the room) and clean... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Appleton, Wisconsin
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I usually stay at Country Inn and Suites and never had a problem but this one is an exception. I arrived late with two young children and already had my room booked and was paying with points. When I checked in I was told that they just put a credit card on file in case of incidentals. Never was I... More

Was this review helpful? Yes 1
CarlsonRezidor, Online Support Specialist at Country Inn & Suites By Carlson, Manteno, responded to this review

We appreciate you bringing this matter to our attention. We understand the inconvenience an unexpected charge can cause. Please contact Customer Care directly if you require additional assistance in this matter. More

Crystal Lake, Illinois
1 review
3 of 5 stars Reviewed June 23, 2014

I booked this room as part of a baseball group. We had 30 rooms for three baseball teams, 13-15 year olds. The rooms were non-refundable at time of reservation because the hotel is covering their bases in case it rains and everyone cancels. I have no problem with that policy and completely agree with it. It did rain this weekend.... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 15, 2014

well let me start off by saying we stayed at this hotel because it was convenient close to our family and close to the wedding location. The rooms seemed okay at first but then we started noticing how run down it was, how poorly the beds were maid and how scratchy the sheets were (but hey cheap hotel we tried... More

Was this review helpful? Yes 1
CISManteno_AGM, Manager at Country Inn & Suites By Carlson, Manteno, responded to this review

Dear Alexandra F., I would like to apologize for the issues that you have outlined in your review. I have taken the morning to talk with the staff. We do have a log book that we write in daily, so I am familiar with the issue that your mother-in-law had during her stay. We had refunded her prior to check... More

Bradley, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2014

this hotel was nicely remodeled. I love my room it was very clean and relaxing. Also loved the hotel staff they always helped me with everything i needed, from directions to the closet restuarant, to bringing me towels to my room.

Was this review helpful? Yes 1
CISManteno_AGM, Manager at Country Inn & Suites By Carlson, Manteno, responded to this review

Dear Trisha T., Thank you for taking a moment to review our hotel. We often rely on our online reviews to discover where and what we need improvement on. Also, I like to go through them to find areas in which my staff is doing great so I can offer recognition as well as suggestions to improve. I am thrilled... More

Paris, Illinois, United States
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 13, 2014

I have stayed here once before and will stay here again if I need a hold over going to Chicago. The place was really nice the first time but they are renovating right now so it looks even better. I stay at Country inn and suites whenever possible and this one is one of the better ones. The pool was... More

Was this review helpful? Yes 1
CISManteno_AGM, Manager at Country Inn & Suites By Carlson, Manteno, responded to this review

Dear Andy P, Thank you for your kind comments. We are absolutely thrilled that you enjoyed your time with us and that you found our amenities to your likings. We strive to provide exceptional service, therefore I will be posting your review for the staff to read and use as an example to continue pleasing our guests. Thanks again and... More

Lexington, South Carolina
Contributor
18 reviews 18 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 17, 2014

We spent 5 nights at this hotel. It is being reinnovated during the day but it was not a big deal. The big deal is that the staff is indifferent and lacks a profesional attitude. When coming and going throughout our stay, the staff was more concerned with their personal conversations than doing their jobs. We came in one night... More

Was this review helpful? Yes 2
CISManteno_AGM, Manager at Country Inn & Suites By Carlson, Manteno, responded to this review

Dear Kcjmbt, I would like to take a moment to apologize for the issues that you had during your stay. We have bi-monthly meetings to freshen up our staff's customer service skills and I will certainly be using your review as a means for improving the service here. We have prided ourselves on providing great service especially during our renovations... More

Plainfield, Illinois
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 26, 2014

Was very disappointed to see the hot tub was out of order and the pool was green and disgusting. Everything else was average to above average. There was some mold in the bathtub area. The bed was comfortable, and had a nice sized room.

Was this review helpful? Yes 1
CISManteno_AGM, Manager at Country Inn & Suites By Carlson, Manteno, responded to this review

Dear Emjay39, Thank you for taking the time to review our hotel. I'd like to take a moment to apologize for the issues that you have listed concerning your stay. Unfortunately, we are making repairs and updates to our pool area, often leaving it closed. We are sincerely sorry that this amenity was not available during your stay. I have... More

O'Fallon, Illinois, United States
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 3, 2013

This hotel is the only place you'll want to stay in if your south of Chicago off of I-57. The other two hotels in the small town of Manteno are horrible and don't measure up to this property. The wonderful receptionist had me at check-in...she took the time to listen to my concerns and went the extra mile to get... More

Was this review helpful? Yes 1
CISManteno_AGM, Manager at Country Inn & Suites By Carlson, Manteno, responded to this review

Dear Steven S., I want to thank you for taking the time to review our hotel. Your kind comments have put a smile on our staff''s faces and I'll be sure to recognize the front desk agent that impacted your stay. I believe Rachel was the one who helped you. Being one our newer employees, we are thrilled to see... More

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Additional Information about Country Inn & Suites By Carlson, Manteno

Address: 380 S Cypress St, Manteno, IL 60950
Phone Number:
Location: United States > Illinois > Manteno
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Manteno 2.5*
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Also Known As:
Country Inn Manteno
Manteno Country Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
1

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