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All 2 Manteno hotels

Country Inn & Suites By Carlson, Manteno

2.5 of 5 Hotel   |   380 S Cypress St, Manteno, IL 60950
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Ranked #1 of 2 hotels in Manteno
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 3 days ago
kcjmbt Lexington, South Carolina
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60 people have reviewed this hotel

Traveler rating
    25
    16
    9
    5
    5
See reviews for
30
8
5
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Lexington, South Carolina
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We spent 5 nights at this hotel. It is being reinnovated during the day but it was not a big deal. The big deal is that the staff is indifferent and lacks a profesional attitude. When coming and going throughout our stay, the staff was more concerned with their personal conversations than doing their jobs. We came in one night... More

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Plainfield, Illinois
2 reviews
2 of 5 stars Reviewed January 26, 2014

Was very disappointed to see the hot tub was out of order and the pool was green and disgusting. Everything else was average to above average. There was some mold in the bathtub area. The bed was comfortable, and had a nice sized room.

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CISManteno_AGM, Manager at Country Inn & Suites By Carlson, Manteno, responded to this review

Dear Emjay39, Thank you for taking the time to review our hotel. I'd like to take a moment to apologize for the issues that you have listed concerning your stay. Unfortunately, we are making repairs and updates to our pool area, often leaving it closed. We are sincerely sorry that this amenity was not available during your stay. I have... More

O'Fallon, Illinois, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 3, 2013

This hotel is the only place you'll want to stay in if your south of Chicago off of I-57. The other two hotels in the small town of Manteno are horrible and don't measure up to this property. The wonderful receptionist had me at check-in...she took the time to listen to my concerns and went the extra mile to get... More

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CISManteno_AGM, Manager at Country Inn & Suites By Carlson, Manteno, responded to this review

Dear Steven S., I want to thank you for taking the time to review our hotel. Your kind comments have put a smile on our staff''s faces and I'll be sure to recognize the front desk agent that impacted your stay. I believe Rachel was the one who helped you. Being one our newer employees, we are thrilled to see... More

Bourbonnais, Illinois
2 reviews
2 of 5 stars Reviewed October 19, 2013

I have been staying at multiple hotels in this same "star" range recently and this is by far the worst. The hallways were dirty, had dried mud throughout. The room had stains on the floor, on the box spring, there was food on the microwave. There were red stains on the floor and baseboard next to the bed. I can... More

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Manteno, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites By Carlson, Manteno, IL and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please contact Corporate Customer Care. More

Bourbonnais, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 16, 2013

I booked a room for friends visiting for Chicago Bears' Training Camp. I was embarrassed with the overall cleanliness of the room, hotel and pool. The deadbolt in the room was broke and when reported to the front desk the response was, "oh". I used this hotel last year and was happy but it went downhill since.

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Carlson Hotels C, Online Customer Support at Country Inn & Suites By Carlson, Manteno, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact Corporate Customer Care. More

Saint Louis, Missouri
Contributor
18 reviews 18 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 15, 2013

I stayed here about 8 years previous, hasn't been remodeled since but they are just about to do a full remodel and rebranding. Decent property -- loud interstate noise (get a room facing east). Front desk staff was nice (always a plus!). Check in was fast and I got the room on a Thursday for 57 dollars via Priceline.

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Tallahassee, FL
Top Contributor
161 reviews 161 reviews
47 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed August 18, 2013

We were all delighted with this hotel. We had a discount convention rate and were amazed with our stay. Great staff. Very extensive breakfast bar and it changed from Saturday to Sunday. Good coffee and cookies 24/7. Clean large rooms with high end toiletries. Very pleased. Recommend.

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CISManteno_AGM, General Manager at Country Inn & Suites By Carlson, Manteno, responded to this review

Dear BettyBoop1941, First I'd like to say thank you for choosing to stay with us during the convention. We had such a pleasure providing service to all of our HCEA Convention guests. Also, thank you for your comments. I will be passing them on to the staff during our next meeting and I know they will just as thrilled as... More

Cherry Valley, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 13, 2013

We had a funeral to attend and this hotel was close to where it was being held. On arrival the property looks clean but not much around it. As you walk into the hotel there is a little patio area to the left which also happens to be the smoking area. If someone is on the patio smoking you have... More

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CISManteno_AGM, General Manager at Country Inn & Suites By Carlson, Manteno, responded to this review

I would like to apologize for the staff's mishandling the incidental explaination. Whenever we check a guest in we ask for a card or cash deposit for incidental coverage. What this means is we authorize and hold funds in the event that an incidental was incurred. Being a hotel, we must do this as it is the only way to... More

Wylie, Texas
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed August 5, 2013

This hotel stands beside I-57 in a lonely cornfield in Manteno just as it has stood there for years. The property is quite dated as several previous reviews indicate. For example, there are no automatic sliding doors at the entry. When guests are carrying in their luggage, they have to also navigate opening two sets of doors. Definitely not up... More

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CISManteno_AGM, General Manager at Country Inn & Suites By Carlson, Manteno, responded to this review

Dear WylieDave, Thank you for taking the time to review our property. I love to hear that our staff made a guest's stay exceptional. After working at this hotel for many years I have realized and tried to instill in the staff the importance of customer service. Your review will do wonders in reinforcing this idea. While we are working... More

Lockport, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 2, 2013 via mobile

We stayed here because we had reward points and it was free. Had we paid any money I would have requested a refund. The bathroom had hairs all over it the sheets and pillow cases were stained. It was totally disgusting. Then there were kids running and screaming in the hall the entire time. When I called the front desk... More

Was this review helpful? Yes 1
Carlson Hotels C, Online Customer Support at Country Inn & Suites By Carlson, Manteno, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards. Further review of your situation reveals that Customer Care has already offered to fully... More

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Additional Information about Country Inn & Suites By Carlson, Manteno

Also Known As:
Country Inn Manteno
Manteno Country Inn
Address: 380 S Cypress St, Manteno, IL 60950
Phone Number:
Location: United States > Illinois > Manteno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Manteno
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Manteno 2.5*
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