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Extended Stay America - Chicago - Lombard - Yorktown Center

2.5 of 5
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260 E 22nd Street, Lombard, IL 60148 (Formerly Extended Stay Deluxe - Chicago - Lombard - Oak Brook)
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1 room 1 adult
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Extended Stay America - Chicago - Lombard - Yorktown Center
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50 Reviews from our TripAdvisor Community

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Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Hotel is under extemely noisy renovation and they don't even warn you about it. They just want your revenue. Checked into a dirty room...then had to wait for them to clean it. Rode elevator down with another guest who was also checked into dirty room. Hotel does not seem to know what the hell it is doing. Poorly managed.

Helpful?
Thank Ava B
Lombard, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 28, 2015

never had a clean room, bugs in the rooms, water damage, people smoking weed up and down the hallways never could get clean towels we never stay at another extended stay again there was also mold on the ceiling in my bathroom which the ceiling looked like it was going to cave in and they refused to give me another... More 

Helpful?
1 Thank Jared G
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback.... More 

Lombard, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 30, 2015 via mobile

Was just being on some sweet Romantic stuff and stayed here. It was simply nice I had set the room up wit rose petals all over the floor and the bed and what made it even sweeter was the mini kitchen that was in the room to cook and freeze any drinks we had. Movie date and back her he... More 

Helpful?
Thank Precious M
Bethesda, Maryland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 20, 2015

I stayed at this hotel for three night while on a quick visit to see family. The rates are affordable and the room was clean. The staff on the other hand, needed some classes in customer service. I expected more considering the location...Oakbrook, Terrace, IL. I noticed the people that work here are not very friendly. The cleaning lady had... More 

Helpful?
1 Thank Charlene W
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 16, 2015

Stayed here for two nights while in town for a wedding in Oakbrook Terrace. This hotel was great value for what we paid. It was clean and tidy. The staff was very friendly and helpful in fielding our numerous questions about the greater chicago area from restaurant recs to directions on how inhabitants public transportation to get to the downtown... More 

Helpful?
Thank Jennifer L
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

It is so rewarding to read that you had a great experience during your stay with us. Thank you for your comments. I'm so pleased to hear that our staff provided you with professional customer service. I’m glad we were able to accommodate your needs with our convenient location. Thank you again for your kind words. The staff and I... More 

Chicago, Illinois
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed June 22, 2015

I travel for the military approximately once each month and stay in different hotels all over the Midwest. This hotel is just nasty. As if the people hanging out in their cars when I arrived wasn't enough, I got upstairs to my room and couldn't be any more disappointed. In an "extended stay" hotel, I expect the hallways to smell... More 

Helpful?
2 Thank GOTYER6
New Delhi
Level Contributor
104 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed May 30, 2015

I stay at Lombard/ OakBrook locality when I come to Chicago area. I prefer staying at the TwonPlace suites (Marriot) for longer stays and Stay Inn for shorter ones. This time I stayed here but wasn't disappointed - they also have decent rooms at a good location. Not a great "Breakfast To Go" option - the baskets gets emptied in... More 

Helpful?
Thank SoumyaM
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 9, 2015 via mobile

I came to town for my great grandmothers funeral. I had a few extra days so I decided to come near the mall so I'd have something to do. On my 2nd night here I woke up out of my sleep at 3am only to find a huge bug in my bed. I'm from California and we don't have those... More 

Helpful?
Thank Evaughn89
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to thoroughly inspect all rooms and retrain my staff on inspecting our rooms to our company’s high standards. I really appreciate you bringing this to our attention. If you would like to discuss this further,... More 

Fords, New Jersey
1 review
5 of 5 stars Reviewed January 16, 2015

My daughter stayed here and I was worried about her safety and her surroundings. The staff took good care of her and rooms were clean and had good maid service. The surroundings are safe and even I was not given her name when I called anonymously to see how they handle safety. I am happy. The rooms are little small... More 

Helpful?
Thank Carolina B
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

It is so rewarding to read that you had a pleasant stay with us. Thank you for your comments and feedback. I'm so pleased to hear that our staff took good care of you and your daughter! I am also pleased to hear that we met your expectations when it came to the safety and security of our hotel. Thank... More 

Chicago, Illinois
Level Contributor
88 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed January 6, 2015

I only stayed one night and arrived late on top of that so it is difficult to truly say how good or bad it is. But for the short time I was there I noted the room clean, efficient and people are indicating you have to bring your own pots and pans but my room clearly had a card which... More 

Helpful?
Thank nikki s
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

I want to thank you for taking the time to post a review of your stay. We are pleased to know that you 're enjoyed our clean room, efficient check in and free Wi-Fi; however, I do apologize that you were not able to enjoy our free grab-and-go breakfast. I will work with my staff to ensure that we are... More 

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