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All 10 Lombard hotels

Extended Stay America - Chicago - Lombard - Yorktown Center

2.5 of 5 Hotel   |   260 E 22nd Street, Lombard, IL 60148 (Formerly Extended Stay Deluxe - Chicago - Lombard - Oak Brook)
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52%
Ranked #9 of 10 hotels in Lombard
A recent review
3 of 5 stars reviewed 2 weeks ago
revdrleblanc quad cities
  • Overview
  • Reviews (38)
  • Photos (19)
  • Amenities
  • Q&A
  • Room tips (13)
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38 people have reviewed this hotel

Traveler rating
    14
    5
    8
    4
    7
See reviews for
7
4
12
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
quad cities
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

Upon our late arrival (check in was good for the hour - our plane was delayed three hours)......we checked the bed. Found numerous human hairs on the sheets. Requested and received new sheets. All one can ask for. Yet, in the morning when using the shower, there was the same black hair in the shower. Did report the matter to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding the cleanliness of your room is unacceptable. We are very sorry for your experience. As this hotel's manager, I assure you that I have met with our housekeeping staff to review cleanliness standards to ensure that your experience is not repeated. The staff and I... More

Mount Pleasant, Iowa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2014

I was only there for two days, but felt very pleased with my choice to book with Extended Stay. The location is fantastic, the room was beyond my expectations, the service was friendly, and I loved the bright atmosphere.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

I want to thank you for taking the time to write a review of our hotel. I'm glad that you were pleased with our location and the great service provided by our staff during your stay. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area. More

Loganville, Georgia
Contributor
12 reviews 12 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 18, 2014

I stayed here for 17 weeks while working in the Lombard and Chicago area. My room was nice and as it should be, the ala carte internet at the ESA hotels always rubbed me wrong. I mean really how hard or how much could it cost to just give us all good internet. My neighbors were a transient family with... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

Thank you so much for sharing experience with us. I'm glad to hear that you enjoyed our staff during your visit. Still, I apologize that our free Wi-Fi did not meet your expectations. As well, I apologize for the inconveniences you experienced regarding your neighboring guests. Your comments will be useful as we continue to improve our guest experience. Thank... More

St. Paul
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 12, 2013

I stayed in this hotel for a three night business trip. I wanted to make my own breakfast so wanted a hotel with extended stay amenities. The staff, especially the night staff, was uninterested and bored to the point of rudeness. I realized as I unpacked my suitcase that the floor of my rooms, including the bathroom, had not been... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

Thank you for the feedback about your stay at our hotel. The experience you described is unacceptable and I am sorry that your room was unclean at check in and was not serviced when requested. In response, I am working with our staff to improve our cleaning procedures and am reviewing how we handle guest requests for additional cleaning. Still,... More

Texas
Top Contributor
61 reviews 61 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 20, 2013

When we arrived at this hotel we were impressed by the massive room size. Lots of floor space (which was good because we had lots of luggage). We had only planned to stay the weekend, but I got the flu right away (wondering if the room was cleaned well?). I was barfing my guts out all weekend, but it may... More

Was this review helpful? Yes 2
Chicago, Illinois, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 9, 2013

To keep it short, I stayed in one of their "suites" for a friend’s birthday get away. There was no room service nor was there a do not disturb sign. Each day we returned to unmade beds and no clean towels or tissue. The first night of our stay, one of the comforters on the bed was filthy and the... More

Was this review helpful? Yes 1
NORTH CAROLINA
Contributor
17 reviews 17 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 3, 2013 via mobile

Overall value could have been better. We had 2 rooms for 20 nights and would have liked a bit more of a discount based on length of stay. However, the size of the rooms, bathroom & kitchen was nice for all of us. It seemed more dog-friendly than kid-friendly though as the TV channels had nothing for kids. We were... More

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Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

Thank you so much for posting your review for our property. I am pleased that you found the spaciousness of your guest room and kitchen to your standards. We are sorry we did not exceed your expectations on the tv channel but we are happy to read that we provide you with a comfortable stay overall. Thank you again for... More

Covington, GA
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 3, 2013

While traveling to a family reunion at Wisconsin Dells, I booked a couple of rooms as a stop-over night at this hotel in Oakbrook Terrace via Hotwire. I consider this review a mixed one because the one con kinda outweighed the pros. For the pros; check-in was quick and seamless, the room was a clean suite with kitchen, had all... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

The feedback provided in your review is much appreciated. Please know that we are sincerely sorry that you had a less than pleasant experience staying in a smoking room. Unfortunately, when a current guest decides to extend their stay at the last minute, we are not always able to guarantee a guests room request. Still, I am very happy that... More

Mount Airy, Maryland
Top Contributor
52 reviews 52 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 16, 2013

We were in town for only one night and stayed at this hotel. My brother in law had made the reservations, he did so online and requested early check in. (We needed to be at a wake at 2pm and we were traveling from another state.) He called as we got closer and were an early check in was not... More

Was this review helpful? Yes 1
Lombard, Illinois
1 review
5 of 5 stars Reviewed June 8, 2013

I've been here for 1 month and MUST compliment the management and staff! Especially Klaudio and Joana ... their smiles are so appreciated, both as I leave in the mornings and return each afternoon. My room is very comfortable and cleaned very well weekly. If I should have to work in this area again I will surely stay here!

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Additional Information about Extended Stay America - Chicago - Lombard - Yorktown Center

Address: 260 E 22nd Street, Lombard, IL 60148 (Formerly Extended Stay Deluxe - Chicago - Lombard - Oak Brook)
Phone Number:
Location: United States > Illinois > DuPage County > Lombard
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Chicago - Lombard - Yorktown Center 2.5*
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Also Known As:
Extended Stay Lombard
Lombard Extended Stay

19 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Class
Number of rooms
1

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