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Extended Stay America - Chicago - Lombard - Yorktown Center

2.5 of 5
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260 E 22nd Street, Lombard, IL 60148 (Formerly Extended Stay Deluxe - Chicago - Lombard - Oak Brook)
Extended Stay America - Chicago - Lombard - Yorktown Center
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Ranked #9 of 10 Hotels in Lombard
A recent review
3 of 5 stars reviewed 3 days ago
SoumyaM New Delhi
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44 Reviews from our TripAdvisor Community

Traveler rating
    15
    6
    11
    5
    7
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7
4
16
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New Delhi
Top Contributor
66 reviews 66 reviews
55 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stay at Lombard/ OakBrook locality when I come to Chicago area. I prefer staying at the TwonPlace suites (Marriot) for longer stays and Stay Inn for shorter ones. This time I stayed here but wasn't disappointed - they also have decent rooms at a good location. Not a great "Breakfast To Go" option - the baskets gets emptied in... More 

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I came to town for my great grandmothers funeral. I had a few extra days so I decided to come near the mall so I'd have something to do. On my 2nd night here I woke up out of my sleep at 3am only to find a huge bug in my bed. I'm from California and we don't have those... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to thoroughly inspect all rooms and retrain my staff on inspecting our rooms to our company’s high standards. I really appreciate you bringing this to our attention. If you would like to discuss this further,... More 

Fords, New Jersey
1 review
5 of 5 stars Reviewed January 16, 2015

My daughter stayed here and I was worried about her safety and her surroundings. The staff took good care of her and rooms were clean and had good maid service. The surroundings are safe and even I was not given her name when I called anonymously to see how they handle safety. I am happy. The rooms are little small... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

It is so rewarding to read that you had a pleasant stay with us. Thank you for your comments and feedback. I'm so pleased to hear that our staff took good care of you and your daughter! I am also pleased to hear that we met your expectations when it came to the safety and security of our hotel. Thank... More 

Chicago, Illinois
Top Contributor
59 reviews 59 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 6, 2015

I only stayed one night and arrived late on top of that so it is difficult to truly say how good or bad it is. But for the short time I was there I noted the room clean, efficient and people are indicating you have to bring your own pots and pans but my room clearly had a card which... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

I want to thank you for taking the time to post a review of your stay. We are pleased to know that you 're enjoyed our clean room, efficient check in and free Wi-Fi; however, I do apologize that you were not able to enjoy our free grab-and-go breakfast. I will work with my staff to ensure that we are... More 

La Valle, Wisconsin
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 11, 2014

The price was good. The room was mostly clean and looked as if it had been recently remodeled. The hotel was quiet because there are few kids and NO pool and it's not right on the a busy road. There is a full kitchen but you need to bring your own pots & pans. Only one small saucepan provided. Lots... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had some maintenance issues with your doorknob and toilet. As well, I am disappointed to read of the cleanliness issues you experienced during your stay. I will be sharing your comments and... More 

Roseau, Minnesota
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 30, 2014

It was clean but nothing was upgraded. The bedding was old. The tub/shower worked but was pretty dingy. The kitchen was adequate but there wasn't an oven; only a stove, microwave and refrigerator. Wi-Fi.

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quad cities
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed July 13, 2014

Upon our late arrival (check in was good for the hour - our plane was delayed three hours)......we checked the bed. Found numerous human hairs on the sheets. Requested and received new sheets. All one can ask for. Yet, in the morning when using the shower, there was the same black hair in the shower. Did report the matter to... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding the cleanliness of your room is unacceptable. We are very sorry for your experience. As this hotel's manager, I assure you that I have met with our housekeeping staff to review cleanliness standards to ensure that your experience is not repeated. The staff and I... More 

Mount Pleasant, Iowa
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2014

I was only there for two days, but felt very pleased with my choice to book with Extended Stay. The location is fantastic, the room was beyond my expectations, the service was friendly, and I loved the bright atmosphere.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

I want to thank you for taking the time to write a review of our hotel. I'm glad that you were pleased with our location and the great service provided by our staff during your stay. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area. More 

Loganville, Georgia
Contributor
11 reviews 11 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 18, 2014

I stayed here for 17 weeks while working in the Lombard and Chicago area. My room was nice and as it should be, the ala carte internet at the ESA hotels always rubbed me wrong. I mean really how hard or how much could it cost to just give us all good internet. My neighbors were a transient family with... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

Thank you so much for sharing experience with us. I'm glad to hear that you enjoyed our staff during your visit. Still, I apologize that our free Wi-Fi did not meet your expectations. As well, I apologize for the inconveniences you experienced regarding your neighboring guests. Your comments will be useful as we continue to improve our guest experience. Thank... More 

St. Paul
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 12, 2013

I stayed in this hotel for a three night business trip. I wanted to make my own breakfast so wanted a hotel with extended stay amenities. The staff, especially the night staff, was uninterested and bored to the point of rudeness. I realized as I unpacked my suitcase that the floor of my rooms, including the bathroom, had not been... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Yorktown Center, responded to this review

Thank you for the feedback about your stay at our hotel. The experience you described is unacceptable and I am sorry that your room was unclean at check in and was not serviced when requested. In response, I am working with our staff to improve our cleaning procedures and am reviewing how we handle guest requests for additional cleaning. Still,... More 

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