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Embassy Suites by Hilton Chicago - Lombard/Oak Brook

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707 E. Butterfield Rd., Lombard, IL 60148
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1 room 1 guest
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Embassy Suites by Hilton Chicago - Lombard\/Oak Brook
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532 Reviews from our TripAdvisor Community

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Traveler rating
    205
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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Beaverton, Oregon
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

This was an excellent location for the purpose of helping our son move into his dorm at Elmhurst College. It is not far from downtown Chicago either. The hotel is nice and the room was big and comfortable. We enjoyed the evening reception, the breakfast was better than average for 'breakfast included' hotel fare. Saturday evening, the hotel was full... More 

Was this review helpful? Yes
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Thank you for taking the time to review your recent stay with us. We truly hope you will choose our location for your future visits to Elmhurst College! Sincerely, Sarah Lewis Director of Operations More 

Chicago, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My stay at this hotel was excellent. The hotel is beautiful and the staff was friendly. The check in and check out process a breeze...however be aware of the $40 additional refundable deposit if you're using a debit card to pay for the room. The suite was clean and the bed very comfortable. The hotel is located near plenty of... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Thank you so much for your review. We are so excited to hear that you had such a wonderful stay with us. We look forward to your next visit! Sincerely, Sarah Lewis Director of Operations More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I was attending a fitness workshop in Chicago near downtown, so I booked a room at the Lombard/Oak Brook Embassy Suites because the rates were cheaper than downtown Chicago. I chose Embassy suites because they have the two room suites, which are a good accommodation for families (my husband and kids accompanied me on this trip), and because I have... More 

Was this review helpful? Yes 4
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

I really appreciate you taking the time to share your concerns with us through Trip Advisor. We want you to be assured that your concerns are our concerns. I want to personally apologize for the issues you experienced during your stay with us. We all want our guests to be settled in a room that meets their needs and expectations... More 

West Chester OH
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

When I checked in @7pm and went to load a few waters in the fridge, I found leftovers. I called room service to come get the stinky plates and was told that they only took orders but would contact housekeeping. Nobody came. I called housekeeping and they had closed at 5:30 and you can only leave a voicemail, so I... More 

Was this review helpful? Yes 1
JaredSawyer, Front Office Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Dear RCBoondoggler, As a Hilton Honor Diamond member we truly appreciate your loyalty and feedback. First and foremost I would like to sincerely apologize for the inconvenience you experienced during your stay with us. I truly appreciate you advising us of the areas of concern and we are in the process of addressing these opportunities. I have shared your email... More 

Springfield, VA
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for a wedding trip to Chicago. Once I made reservations, I kept getting e-mails to sign up for an upgrade which I would find out if it was available upon check-in. Then received an e-mail to allow me to check in ahead of time to get my room number and see location of the room in relationship to... More 

Was this review helpful? Yes
JaredSawyer, Front Office Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Dear EduTravler, On behalf of the Embassy Suites Chicago Lombard, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. We hope that next time you are in the area you will give us another chance. Thank you Jared Sawyer More 

Kansas Ciy Mo, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My Favorite place to stay on the Road. If there is an Embassy Suites in the area where you travel, book it Best place to be away from home, the made to order breakfast is off the chain. They make the best omelets ever!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Thank you very much for your rave review! We can't wait to have you back Sincerely, Sarah Lewis Director of Operations More 

Madison, Wisconsin
Level Contributor
118 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Been a long time since I have stayed in an Embassy Suites and have been disappointed, but I am now. The hotel could just use an update in the lobby, in the rooms etc. Breakfast was outstanding!!! Internet, horribly slow, and really the poor internet speed adds to the average rating!

Was this review helpful? Yes 1
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Thank you very much for your candid feedback. I am so sorry to hear that your stay this time was not exceptional. We are certainly looking into the speed issue you experienced since we understand that this is an incredibly important amenity for our guests. We are also looking forward to a hotel renovation. While we do not have finalized... More 

Fenton, Michigan
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is nice and clean. Staff was very friendly and helpful. Breakfast was great but can get very busy as it gets later in the morning. Interior of lobby and furnishings are old. A remodel is necessary.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Thank you very much for your review. I am so happy to hear that you were impressed with out hotel staff and we truly look forward to providing an updated product soon. Sincerely, Sarah Lewis Director of Operations More 

Denver, Colorado
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Room very comfortable and spacious - this is truly a suite with two rooms. The bedroom and the front room can be separated by closing the door. Microwave, refrigerator too. My room was extremely quiet. AC worked very well and was not noisy. Good access to both Chicago airports, and good restaurants nearby. Staff friendly. Excellent breakfast! Eggs made to... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Thank you very much for taking the time to review our hotel. We truly appreciate your kind words and hope that you will continue to stay with us and our Embassy Suites Family! Sincerely, Sarah Lewis Director of Operations More 

Chicago, Illinois
1 review
3 of 5 stars Reviewed 4 weeks ago

Im nervous about my upcoming one night stay at this location with my wife and daughter. Last time here, my whole group had a redness and rash effect from being in the pool. Wasnt looking for a refund or discounted stay this time, but they didnt really care, even after showing them our backs. As HH rewards stays, normally they... More 

Was this review helpful? Yes
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Thank you very much for your review. I am so sorry to hear that your last stay was less than exceptional. I would love to put your mind at ease for your upcoming stay. Please feel free to reach out to me directly before your stay! I truly look forward to having another opportunity to make things right with you... More 

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