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Embassy Suites Hotel Chicago - Lombard / Oak Brook

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707 E. Butterfield Rd., Lombard, IL 60148
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Embassy Suites Hotel Chicago - Lombard / Oak Brook
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Embassy Suites Hotel Chicago - Lombard / Oak Brook
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466 reviews from our community

Traveler rating
    182
    148
    70
    39
    27
See reviews for
172
77
11
140
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Iron River, Michigan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great place to stay. Clean, nicely decorated and relaxing. Embassy is always a pleasure. This property is very well kept and has very friendly staff. Rooms very large as always. Plenty of room to relax and stretch out.

Review collected in partnership with Embassy Suites Hotels

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Halibuton, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Had a great stay. Well looked after. The fitness centre was good. The breakfast and evening reception was enjoyable. I will be back. It is annoying that trip advisor forces a person to use 200 characters.

Review collected in partnership with Embassy Suites Hotels

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Port Of Spain, Trinidad and Tobago
1 review
4 of 5 stars Reviewed 2 weeks ago

Very Good experience at this hotel. Enjoyed the ambience of the pool trees in the center yard. Was not pleased with the vending machine arrangement for snacks for the premium room. The machine was empty for two days and had to enter 8 or 7 digit code for each snack.

Review collected in partnership with Embassy Suites Hotels

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St. Louis, MO
Top Contributor
74 reviews 74 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was only in town for one night, but when I return to the Lombard area, I'll stay here again. The hotel was spotlessly clean, and the rooms were nicely appointed. The nightly manager's reception (appetizers and drinks) was a nice touch, though the drinks for purchase at the bar are WAY overpriced ($6.25 for a beer!) The complimentary breakfast... More 

Was this review helpful? Yes 1
Naperville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was lovely, and the staff were great. The atrium was absolutely beautiful. I'm sure I would have enjoyed the manager's "cocktail" hour had our schedule permitted it. Breakfast each morning was fantastic. The only detractors, and they were unfortunately serious ones were: 1) The bed. The bed was horrible. It was so....mushy...that I can only hazard it was... More 

Review collected in partnership with Embassy Suites Hotels

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Marlton, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My recent business trip was extended due to weather and flight delays. Hotel was extremely helpful with extending stay and very friendly. Exceeded my expectations. This hotel is my preferred stay when in the Lombard area

Review collected in partnership with Embassy Suites Hotels

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1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Five rooms booked well in advance and we ended up all on different floors on opposite ends of the place, and then security yells at our children when they try to visit another room. The pool was so packed on a Saturday night the director of operations shut the place down "to clean it". There were 18 young kids in... More 

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MaryEMB, General Manager at Embassy Suites Hotel Chicago - Lombard / Oak Brook, responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We try hard to make sure all of our guests have a... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

I really like Embassy Suites, in fact since we stayed at one in Georgia they couldn't wait to come back. But this is horrible. I live 40 miles from here, but we had a dance recital do I thought why not? Well never again. The drain is clogged the furniture is trashed and no one seems to care what the... More 

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MaryEMB, General Manager at Embassy Suites Hotel Chicago - Lombard / Oak Brook, responded to this review

I’m sorry to hear we were not able to provide you with an exceptional experience during your recent stay. Your satisfaction is very important to us. We appreciate your feedback. Your comments will help us to make it right for future guests. We hope you will consider staying with us again soon. Thank you, Mary More 

Medina, Ohio, United States
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked this hotel because my past experiences with Embassy Suites have all been excellent. I should have taken time to read the reviews before booking. Although the staff was friendly and attentive and the rooms comfortable and clean, a party crowd settles in here at least on weekends. There was loud music playing until 2:00 AM Sat. night and... More 

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1 review
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a little get away. The hotel was very busy, seems like a popular spot for parties on the weekend, but we were not disturbed. Great price and lots of shopping, food, and entertainment in the area. Will definitely return.

Review collected in partnership with Embassy Suites Hotels

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