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All 10 Lombard hotels

Embassy Suites Hotel Chicago - Lombard / Oak Brook

3.5 of 5 Hotel   |   707 E. Butterfield Rd., Lombard, IL 60148
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Ranked #5 of 10 hotels in Lombard
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
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354 people have reviewed this hotel

Traveler rating
    145
    110
    52
    29
    18
See reviews for
131
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10
103
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Any
English first
San Francisco
Top Contributor
88 reviews 88 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel many times. The good news is that the atrium in the interior of the hotel is impeccably maintained and beautiful. Unfortunately the show stopper for me is wifi service. I MUST have fast and reliable wifi service to use for my work in the evenings. The service every night for me was near unusable.... More

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Farmington Hills, Michigan
1 review
5 of 5 stars Reviewed 6 days ago NEW

Stayed at Embassy Suites to do sightseeing in Chicago with my family weekend of August 8-10. About 20 miles from downtown Chicago. Plenty of restaurants and stores very close to hotel, including an AMC theater right across the highway. Suite roomy, clean and functional (3 sinks!) Teenage daughter loved full length mirror. Breakfast and evening reception tasty and good sangria.... More

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Overland Park, Kansas
Contributor
16 reviews 16 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I had stayed at this location several years ago on a business trip. The manager reception had been changed slightly to control cost with a poor snack selection. The morning breakfast was a mess. I felt like we were in a remote city that had one loaf of bread left. We were almost fighting for trays, silverware, and basic food... More

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MaryEMB, General Manager at Embassy Suites Hotel Chicago - Lombard / Oak Brook, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re sorry that our breakfast and managers reception didn’t live up to your expectations. We will take your comments under consideration as we continually work to improve our guest experience. As you can see this is not "the norm" at our hotel and... More

Silver Spring, Maryland
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Was in town on business for a class at the Microtrain facility. The facility is located across the street in walking distance. So, even after hurting my ankle, I was able to walk over with no issues. I arrived early and was provided a room with no issues. Shortly after settling in, I walked over to the mall. It's directly... More

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San Ramon, United States
1 review
2 of 5 stars Reviewed 1 week ago

I think I said all I have to say in the previous section. Accomodations good to fair. Breakfast was fair at best, breakfast service very poor. Often had to wait for plates, cups, flatware, and/or trays. Evening happy hour disappointing for snack selection. Administrative staff was very good.

Review collected in partnership with Embassy Suites Hotels

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MaryEMB, General Manager at Embassy Suites Hotel Chicago - Lombard / Oak Brook, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest experience. We hope... More

Omaha, Nebraska
Contributor
12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

So I decided to take my nephews on a vacation prior to them returning to school. I booked room 1002 which is the 2 bedroom 2 bath room suite with the Waterpark passes included. I attempted to check-in on 08/08/2014 about 3:15pm. I was told the room was not ready yet and it would be 15 minutes. 15 min turned... More

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Bristol, United States
1 review
5 of 5 stars Reviewed 1 week ago

My stay was over all great, I was in town for a week for class. The staff was great never had any issue. I will stay here again if I return for class again. The free breakfast is great the staff can flip some eggs for sure.

Review collected in partnership with Embassy Suites Hotels

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Houston, Minnesota
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stopped here for two nights during family road trip. Hotel is beautiful. The rooms are very spacious and nice. Breakfast was good as well. Used pool and work out area. Both were really nice. Close to many eating and shopping places.

Review collected in partnership with Embassy Suites Hotels

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1 review
5 of 5 stars Reviewed 2 weeks ago

We enjoyed this hotel, and we recommend it to others. Our family (two adults, two teen girls) stayed on a Saturday night and Sunday night, leaving Monday morning. The desk manager (pronounced: Fah TEE yah) was very helpful and accommodating. She put us in a very nice room on the eighth floor, looking toward downtown Chicago. There were a couple... More

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Colorado Springs, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed here a second time because of the great experience we had the 1st time. The lobby has a tropical feel - very relaxing, the indoor pool is large and well maintained and the two room set-up works well for our family. We did take advantage of the complimentary breakfast and evening reception. There were many breakfast choices but... More

Review collected in partnership with Embassy Suites Hotels

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Additional Information about Embassy Suites Hotel Chicago - Lombard / Oak Brook

Address: 707 E. Butterfield Rd., Lombard, IL 60148
Phone Number:
Location: United States > Illinois > DuPage County > Lombard
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Chicago - Lombard / Oak Brook 3.5*
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Also Known As:
Embassy Suites Hotel Chicago
Embassy Suites Lombard
Lombard Embassy Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Lombard #4 Family Hotel in Lombard
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites Chicago Lombard/ Oak Brook hotel is located across the street from Yorktown Mall the Shops at Butterfield and just 2 miles from the prestigious Oakbrook Center Mall. Morton Arboretum and the Brookfield Zoo are other local attractions just minutes from this Oak Brook hotel. Our all-suite, full-service, upscale accommodations provide a comfortable and relaxing environment with the very best in customer service. An ideal choice for the business or leisure traveler! Guests of the stay in a spacious two-room suite complete with a refrigerator, microwave oven and flexible work/dining space. ... more   less 
Number of rooms
262

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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