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All 10 Lombard hotels

Embassy Suites Hotel Chicago - Lombard / Oak Brook

3.5 of 5 Hotel   |   707 E. Butterfield Rd., Lombard, IL 60148
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Ranked #5 of 10 hotels in Lombard
Certificate of Excellence 2013
A recent review
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296 people have reviewed this hotel

Traveler rating
    121
    97
    38
    23
    17
See reviews for
101
54
8
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Any
English first
Minneapolis, MN
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

I have now stayed with this property twice, both with my boyfriend and his friends for Adepticon. Both times I have been greatly helped by your front desk staff, and I commend you for having such a great team. Working in hotels myself, I find myself being even more judgmental of service than the average guest. I have been lucky... More

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Chicago, IL
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

First of all the rooms and staff are fantastic, the location is great, you could walk to the theatre, restaurants and the mall. But this Embassy Suites is a family hotel. This is my second stay here and it is always filled with kids either having pool parties or teams for little league or hockey. I was not able to... More

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Pecatonica, IL
Top Contributor
72 reviews 72 reviews
44 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was happy with my stay here. Evening managers reception was nice, not as good as other locations as far as the snacks go. I stayed on the 3rd floor. I prefer a higher floor because it usually is quieter but the room was quiet enough. The room was clean and bed was comfortable. There was no fan in the... More

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Chicago, Illinois
Contributor
15 reviews 15 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed 1 night for a shopping trip. I am torn on this review. I hate to give this property such a low review, but they have a problem with crowd control on weekends. From reading through the reviews, it appears I am not the only one with this concern. I think that the set-up of Embassy Suites in general... More

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Hillside, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I chose Embassy Suites because there were four of us and it includes a nice breakfast in the morning, which can get expensive with a group if you go out. I love the ambiance of the atrium with the plants and fountains. They have a reception from 5:30-7:30 of free drinks and snacks so my friend had a couple of... More

Review collected in partnership with Embassy Suites Hotels

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Bettendorf
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Pros: •Kids loved the fish in the atrium area •Bonus- cocktail hour was great and kids loved getting their own kiddie cocktails •Rooms were spacious •nice view from the clear elevators Cons: •breakfast line, if you want an omelet or French toast be prepared for a long line. With all their guests I wish they had an additional station •... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Most customers come here to party on weekends. They must have been kicked out of their apartments for too much noise and come here because the staff does not care who is bothered by the noise and badly behaved children. I understand that the hotel wants to make the most money it can, but it ends up chasing away decent... More

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MaryEMB, General Manager at Embassy Suites Hotel Chicago - Lombard / Oak Brook, responded to this review

We take guest comments very seriously. We are committed to building a reputation of unique, well maintained facilities, as well as attentive, relaxed and professional service for each and every guest. It is our intention as a hotel to be hospitable to all of our guests. We recognize that there may be an occassion we do not meet the expectations... More

1 review
5 of 5 stars Reviewed 3 weeks ago

The room was clean and the breakfast was great. I absolutely love the atrium with the little flowing stream and fountain. Very relaxing spot to enjoy breakfast. Good location off the interstate near a mall.

Review collected in partnership with Embassy Suites Hotels

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1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed for a wedding in town. Suites were well kept and comfortable, breakfast was delicious, hot tub and pool were in great condition. Fitness center was small, but had everything I needed. The shuttle drivers were helpful, timely and considerate.

Review collected in partnership with Embassy Suites Hotels

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Tyngsboro, Massachusetts
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There are some pluses to this hotel. The front desk staff is very friendly. The breakfasts were more than enough; the cooks were accommodating and efficient. The breakfast staff were attentive and efficient. They even brought a banana out when they thought they had run out. The maids could not speak English, so it was difficult to communicate our needs,... More

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Additional Information about Embassy Suites Hotel Chicago - Lombard / Oak Brook

Also Known As:
Embassy Suites Hotel Chicago
Embassy Suites Lombard
Lombard Embassy Suites
Address: 707 E. Butterfield Rd., Lombard, IL 60148
Phone Number:
Location: United States > Illinois > DuPage County > Lombard
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Lombard
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Chicago - Lombard / Oak Brook 3.5*
Official Description (provided by the hotel):
The Embassy Suites Chicago Lombard/ Oak Brook hotel is located across the street from Yorktown Mall the Shops at Butterfield and just 2 miles from the prestigious Oakbrook Center Mall. Morton Arboretum and the Brookfield Zoo are other local attractions just minutes from this Oak Brook hotel. Our all-suite, full-service, upscale accommodations provide a comfortable and relaxing environment with the very best in customer service. An ideal choice for the business or leisure traveler! Guests of the stay in a spacious two-room suite complete with a refrigerator, microwave oven and flexible work/dining space. ... more   less 
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