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All 10 Lombard hotels

Embassy Suites Hotel Chicago - Lombard / Oak Brook

3.5 of 5 Hotel   |   707 E. Butterfield Rd., Lombard, IL 60148
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71%
Ranked #5 of 10 hotels in Lombard
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Michael T Denver, United States
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340 people have reviewed this hotel

Traveler rating
    136
    109
    50
    27
    18
See reviews for
121
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • Any
English first
Denver, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had a family reunion and the hotel did a very good job of hosting it. The help was extremely friendly. When we arrived their was a snafu although it was not the fault of the hotel, however they were very helpful in assisting us in getting things correct. The mattresses that they use are unbelievable. We had a great... More

Review collected in partnership with Embassy Suites Hotels

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Lombard, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is the best we have ever stayed in. People and service were top notch. I would recommend it to everyone. The cleanliness of the room and other parts were great. We enjoyed thier beakfast and evening reception.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 1 week ago

Let me start by saying my issue would have been avoided if the hotel didn't have a large group of very loud people who apparently lack common courtesy/don't know how to behave like adults. Though, I still feel like the hotel could do a better job of dealing with the issue for the sake of it's OTHER guests. I'm writing... More

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MaryEMB, General Manager at Embassy Suites Hotel Chicago - Lombard / Oak Brook, responded to this review

Thanks for pointing out the positives along with the areas we need to improve. We appreciate your business and we realize we must continually try to find ways to please everyone. Thank you for your review! More

Wisconsin
Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Hotel is in a good location. Easy access from freeway. Lots of restaurants and shopping nearby. Front desk staff was friendly. My room was clean but it is a bit dated. The breakfast was average but the staff was very friendly. The bartenders working at the Managers Reception are very good. I stayed while traveling on business and would stay... More

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MaryEMB, General Manager at Embassy Suites Hotel Chicago - Lombard / Oak Brook, responded to this review

Thank you! We hope to see you again soon; thank you for staying with us. We know you have several choices and we appreciate you choosing our hotel. More

Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We really enjoy this location. It is easy to access from the highway and is conveniently located to many nice restaurants, stores and shopping. We stay here every 4th of July. We like the suites with the separate bedroom area. It is nice having a refrigerator and microwave in the room too. We really enjoy the happy hour drinks and... More

Review collected in partnership with Embassy Suites Hotels

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North Carolina
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Day time front desk customer service is extremely poor in quality. Front desk supervisor has a horrible attitude and the night time front desk manager Rada is just as horrible. Breakfast not good and very noisy establishment. Kids run all around unsupervised, playing on elevators and water from pool all over hotel. POOR POOR CHOICE OF LODGING.

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MaryEMB, General Manager at Embassy Suites Hotel Chicago - Lombard / Oak Brook, responded to this review

The entire team is disappointed to read about your stay at our hotel. I want to personally apologize for the frustration you experienced when the actions of the staff did not meet your expectations. We expect our guests to be met with friendly,helpful, well-trained personnel that put guest comfort and satisfaction before everything else. Please be assured that it was... More

Wichita, Kansas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for a family wedding. There was a large family reunion at this hotel. There were children running around everywhere and eaten chicken bones thrown on the floor in the lobby. At 11pm the children were still running around and yelling across the catwalk. Our room was suppose to be non smoking but had a a... More

Review collected in partnership with Embassy Suites Hotels

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MaryEMB, General Manager at Embassy Suites Hotel Chicago - Lombard / Oak Brook, responded to this review

Thank you for taking the time to express your comments. It is through comments and concerns such as yours that we take every opportunity to perfect and practice our diverse, hospitable culture at all times. We are proud to host family groups in our hotel as the value offered is a noteable feature of our Brand. With that said, we... More

Madison, WI
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My partner and I stayed at the Embassy Suites Lombard along with many other friends and family for a wedding at a nearby venue. The bride was very happy with the group reservations coordinator. Not all of the front desk staff seemed well trained. We had some trouble on check in with which rooms were being paid for together. Rooms... More

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Mesa, Arizona
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel many times and will consider no other when I am in the Chicago area. Staff is friendly and helpful, the evening reception alway well organized. The breakfast is great. Rooms are very clean and well appointed. Great location....no problems no complaints here folks. Stay with confidence.

Review collected in partnership with Embassy Suites Hotels

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Midland, Michigan
Top Contributor
68 reviews 68 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I love the Embassy Suites chain as you get a lot of hotel. The rooms were amazing as every location. Very clean. My biggest complaint was that they really skimped on the snacks. We were there on a soccer tourney weekend, so it was pretzels, nacho chips, and salsa that were whisked away before snack time was over. I have... More

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Additional Information about Embassy Suites Hotel Chicago - Lombard / Oak Brook

Address: 707 E. Butterfield Rd., Lombard, IL 60148
Phone Number:
Location: United States > Illinois > DuPage County > Lombard
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Chicago - Lombard / Oak Brook 3.5*
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Also Known As:
Embassy Suites Hotel Chicago
Embassy Suites Lombard
Lombard Embassy Suites

75 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Lombard
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites Chicago Lombard/ Oak Brook hotel is located across the street from Yorktown Mall the Shops at Butterfield and just 2 miles from the prestigious Oakbrook Center Mall. Morton Arboretum and the Brookfield Zoo are other local attractions just minutes from this Oak Brook hotel. Our all-suite, full-service, upscale accommodations provide a comfortable and relaxing environment with the very best in customer service. An ideal choice for the business or leisure traveler! Guests of the stay in a spacious two-room suite complete with a refrigerator, microwave oven and flexible work/dining space. ... more   less 
Number of rooms
262

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