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All 10 Lombard hotels

Westin Lombard Yorktown Center

4.0 of 5 Hotel   |   70 Yorktown Shopping Center, Lombard, IL 60148
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Westin Lombard Yorktown Center
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80%
Ranked #3 of 10 hotels in Lombard
Certificate of Excellence 2013
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 4 days ago
Tom888686888 Neenah, Wisconsin
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348 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
Neenah, Wisconsin
1 review
5 of 5 stars Reviewed 4 days ago NEW

Reasonable rates and a great facility for the convention I attend yearly. The staff is very helpful during the stay and during the event. They are also very flexible with the event going into the late evening.

Was this review helpful? Yes
WLYC, General Manager at Westin Lombard Yorktown Center, responded to this review

Hello Tom, We always enjoy hearing from returning guests of the hotel. I am very pleased to know our associates have made your stays comfortable and that they are attentive to your needs during your event. We look forward to your next visit with us. Be Well, Mike Feigenbaum More

Cleveland, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago

Nice hotel lobby. Friendly employees. Nice rooms, comfortable beds. The only thing that was wrong is that there was someones left over food box in our refrigerator so we called housekeeping and they apologized and cleaned the fridge for us.

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WLYC, General Manager at Westin Lombard Yorktown Center, responded to this review

Camille, Thank you for your review. I am delighted you found the hotel and lobby appealing and our associates friendly. I am pleased housekeeping was able to refresh your in-room refrigerator effortlessly. We would welcome the opportunity accommodate you again. Be Well, Mike Feigenbaum More

East China, Michigan
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

This was by far the worst Westin I have ever stayed at and I have stayed at Westin's around the world. First we had received a handicapped room which was not needed and should have been saved for someone who needed it. The lights to the smoke detectors blinked all night long for 3 nights and I complained at the... More

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WLYC, General Manager at Westin Lombard Yorktown Center, responded to this review

Allison, Thank you for taking the time to review our hotel dring your recent stay. Please accept my apologies over your dissatisfaction with our associates and the service they provided you. If you would like discuss your experiences in detail, I urge you to contact the hotel and speak to our front office director. Stay well. Mike Feigenbaum More

Illinois
Top Contributor
70 reviews 70 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

While there were some nice aspects of the hotel, for a Westin, I expected more. The quality of service varied based on where you were in the hotel. Both at check in and check out I felt simply as if I was being "processed" with no social interaction from either person. The staff in the 18th floor concierge club were,... More

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WLYC, General Manager at Westin Lombard Yorktown Center, responded to this review

Hello, Thank you for taking time out of your day to share your observations. I am pleased to hear you found the majority of our associates to be helpful and pleasant. I am sorry you felt rushed or as if you were just being processed at check-in. While many guests prefer to check-in and get relaxed in their room as... More

Palo Alto, CA
Top Contributor
56 reviews 56 reviews
40 hotel reviews
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed in some dumps. The Westin is not a dump, just a big, impersonal, charmless hotel that lacks basic amenities. It exists to serve an unending stream of conferences, and I assume it promotes itself to convention organizers as "cheaper than Chicago." Well, here's my advice to convention organizers: there's a reason you're paying less in Lombard. Bite... More

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WLYC, General Manager at Westin Lombard Yorktown Center, responded to this review

Hello, Thank you for your review and I am sorry the hotel and the surrounding area were not to your satisfaction. We will speak to the restaurant management regarding their hours; this is something that will have to be considered by the restaurants and their department heads. As always, Starbucks coffee can be brewed in all our guest rooms. Bath... More

Edmonton, Canada
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As always with the Westin, the bed was really comfortable. Check in was good, but when I went to check out at 6am I was left standing there for about 5 minutes (while the airport shuttle was waiting) for someone to appear to do the checkout. I understand it was really early but I couldn't find a drop box to... More

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WLYC, General Manager at Westin Lombard Yorktown Center, responded to this review

Hello Kerry, I appreciate the time have taken to share your observations with us. Please accept my sincerest apologies that your total experience was not to your satisfaction. Feedback is welcomed and your comments will be used as a value tool to help us improve. Stay well, Mike Feigenbaum More

Franksville, Wisconsin
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 5 nights for a convention this week. I'm now at the Embassy Suites because the Westin didn't have a room for a 6th night. I wished I would have booked the ES for the whole week. Nothing was over the top but for what you pay at the Westin, I expected more.

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WLYC, General Manager at Westin Lombard Yorktown Center, responded to this review

Hello, Thank you for choosing to stay with as we welcomed many guests during this time frame. At Westin, it is always our goal to have you leave more relaxed, invigorated, and energized than when you arrived. I am sorry we were not successful in doing so. We do wish you well in all you future travels. Be Well, Mike... More

Los Angeles
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great job! Alisha and Kacie at the front desk did a great job with all my requests. They graciously moved me to a bigger room with a smile. Even thought there was a big conference being held in the hotel, it was still pretty quiet in the rooms. The rooms themselves were very nice. I'd definitely stay there again. I... More

Was this review helpful? Yes
WLYC, General Manager at Westin Lombard Yorktown Center, responded to this review

Hello, Thank you for the great review. I do hope you had a wonderful time while visiting with us. Our associates pride themselves on the great personal service they deliver; I know Alisha and Kacie will appreciate your recognition. We hope to welcome you back soon. Be Well, Mike Feigenbaum More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

My stay at the Westin Lombard was absolutely wonderful! I booked there just to get some time away from my daily stressors and I must say from checking in to checking out, I was very pleased!! Everyone was so helpful and courteous! I definetly look forward to relaxing at the Westin again!

Was this review helpful? Yes
WLYC, General Manager at Westin Lombard Yorktown Center, responded to this review

Hello, Thank you very much for the wonderful review. I am happy we were able to provide you with a wonderful local get-away. Our goal is always that you enjoy a respite and refreshing atmosphere from your arrival until your departure. Please come and visit with us when in need to relax again. Be Well, Mike Feigenbaum More

Phoenix, Arizona
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I just checked in a bit ago for a 4 day stay for a conference and so far, not so good. The bed has a spot or two that looks like dirt or something else?! And when I went to use the iron, it was actually missing a piece of the controls. Not so bad I thought, until I realized... More

Was this review helpful? Yes
WLYC, General Manager at Westin Lombard Yorktown Center, responded to this review

Hello, I appreciate you taking the time share your experience with us. Please accept my sincerest apologies that your room was not to our standards and do hope we were able to improve during the remainder of your visit. Feedback is a gift; comments are used as a tool to help us improve. Be Well, Mike Feigenbaum More

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Additional Information about Westin Lombard Yorktown Center

Also Known As:
Westin Lombard Yorktown Hotel
Westin Lombard Yorktown Hotel Lombard
Westin Lombard
Lombard Westin
Address: 70 Yorktown Shopping Center, Lombard, IL 60148
Phone Number:
Location: United States > Illinois > DuPage County > Lombard
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lombard
#1 Business Hotel in Lombard
#3 Family Hotel in Lombard
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Lombard Yorktown Center 4*
Official Description (provided by the hotel):
The Westin Lombard Yorktown Center is located near O'Hare Airport in the heart of the Lombard/Oak Brook business and shopping corridor, we blend style with the convenience of a full-service hotel. ... more   less 
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