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All 10 Lombard hotels

Extended Stay America - Chicago - Lombard - Oakbrook

2.0 of 5 Hotel   |   2701 Technology Drive, Lombard, IL 60148 (Formerly Homestead Studio Suites - Chicago - Lombard - Oak Brook)
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Ranked #10 of 10 hotels in Lombard
A recent review
3 of 5 stars Reviewed March 9, 2014
Kayla S Waukesha, Wisconsin
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23 people have reviewed this hotel

Traveler rating
    5
    5
    5
    3
    5
See reviews for
3
2
2
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

My experience with Extended Stay America in Lombard cannot be described in a few words. This is the worst place I have ever stayed. If I set the general lack of sanitary standards in room cleanness aside, the disrespect and ill-mannered behavior demonstrated by Brandy Juliano who manages this place deserves a special call-out. I checked out in the morning... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the level of professionalism displayed by some members of our staff. Please know, I will meet with our entire staff to review our customer service policies and guest protocol to ensure your experience is not repeated. If you would like to discuss this further, please do not... More

Ferndale, Michigan
1 review
2 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed here only because I prepaid and couldn't change it. I never stayed in one before and this will be my last time.I did come a day early, so I centrally them for nothing room available. So I asked the lady, what she suggested I do considering I have children with me and just drove from Detroit. She said,... More

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Chicago, Illinois, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This hotel is garbage! My fiancee and i have stayed at this hotel(off and on) through priceline and paying the direct full price for over a year. The hotel(and priceline im sure) have collected over $1200 per month from us in that time period. This hotel DOES NOT respect their priceline customer base and has made that very clear throughout... More

Was this review helpful? Yes
Aurora, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My boyfriend and I lived at this hotel for almost a year using pricelines express deals. They however would change the location of hotels,which is a priceline thing, but we enjoyed this location a lot. We got to know the staff and most of them were very nice and helpful. The only person we had a problem with was a... More

Was this review helpful? Yes 1
Waukesha, Wisconsin
1 review
3 of 5 stars Reviewed March 9, 2014

I reserved with a coupon, which they didn't use when I checked in, which was disappointing. The room itself was fine, although my shower drain was broken, as well as the shower feature itself and there was dust caking the heating unit (very bad considering my allergies). The microwave was dirty and there was soap provided but no shampoo. I... More

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Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

Kayla – I appreciate you taking the time to write a review of your experience with us. I am glad that you found our staff to be friendly during your stay. Still, I am sorry to hear that there were maintenance and cleanliness issues with your room. I will be meeting with our maintenance and housekeeping staffs to ensure these... More

Dublin, Ireland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2013

I have stayed at this hotel in the past but since I was last there it has been refurbished. I always find the staff to be friendly and courteous. I am normally at a trade show and it is nice to go back to another hotel away from the crowd. The rooms are clean and there is a kitchen facility... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the friendly and courteous staff. Also, I am pleased that our cleanliness met your expectations you found our fully equipped kitchens to be an added value. Thank you again for your kind words. The staff and I would... More

Toronto, Canada
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 11, 2013

The room was clean and comfortable. The location was convenient, located right off the highway and walking distance to a variety of stores and restaurants. The clerk, Vicki I believe, was friendly and informative. I didn't utilize the kitchen facilities but they seemed clean and in order. One issue: This hotel suffers from a growing problem across the country which... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed the comforts of the hotel room and convenience of the location. Thank you for the recommendation regarding the light bulbs. We will take this into consideration. Thank you again for your kind words. The staff and I... More

Coralville, Iowa, USA
1 review
1 of 5 stars Reviewed October 10, 2013

The bed was neither clean, nor comfortable. The bedding is cheap. The carpet needs to be at least steam cleaned. No shampoo or conditioner. Free breakfast only served cereal bars. The drain of tub not working well. Even the price is cheap, it is not worth the money.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the bedding was neither to your cleanliness or comfort standards. Your comments were reviewed by the staff, and we will strive to make sure your experience is not repeated. Also, we are having maintenance to schedule deep cleanings of the carpets... More

Minneapolis, Minnesota
2 reviews
4 of 5 stars Reviewed October 9, 2013

I was on vacation to Chicago and found this hotel deal through Priceline very cheap. I got it for less than $40 per day. The lobby was very neat and they offered complementary breakfast. We were a group of 11 people on the trip and we enjoyed our stay there. The staff were friendly and courteous.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

I want to thank you for taking the time to post a review of your stay. I am so glad that our team provided you with friendly and courteous service. As well, I am thrilled to know that you and your entire group enjoyed your stay overall. The staff and I would like to thank you again for posting your... More

davenport iowa
Contributor
19 reviews 19 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 4, 2013

Walked in the lobby from the mostly empty parking lot and immediately it just smelled like pet store. Vicki at front desk was very nice. Get up to room, there was FECES in my toilet, PUBIC hairs in my bathtub and hair stuck to the bath towel. As I had passed a housekeeping lady on my way to room, I... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

Jody - I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that you found your bed and bathroom to be unclean. Please accept our apologies. To ensure that a situation like yours doesn't happen again, my team is working diligently to provide clean and comfortable rooms. As well,... More

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Additional Information about Extended Stay America - Chicago - Lombard - Oakbrook

Also Known As:
Homestead Studio Suites Lombard/Oak Brook Hotel Lombard
Homestead Studio Suites Lombard/Oak Brook Hotel
Homestead Studio Suites Lombard
Extended Stay America Lombard
Lombard Homestead Suites
Lombard Homestead
Homestead Lombard
Homestead Suites Lombard
Address: 2701 Technology Drive, Lombard, IL 60148 (Formerly Homestead Studio Suites - Chicago - Lombard - Oak Brook)
Phone Number:
Location: United States > Illinois > DuPage County > Lombard
Amenities:
Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #10 of 10 hotels in Lombard
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chicago - Lombard - Oakbrook 2*
Reservation Options:
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