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All 10 Lombard hotels

Extended Stay America - Chicago - Lombard - Oakbrook

2.0 of 5 Hotel   |   2701 Technology Drive, Lombard, IL 60148 (Formerly Homestead Studio Suites - Chicago - Lombard - Oak Brook)
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Extended Stay America - Chicago - Lombard - Oakbrook
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Ranked #10 of 10 Hotels in Lombard
A recent review
4 of 5 stars reviewed 4 weeks ago
Ichael1
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33 reviews from our community

Traveler rating
    5
    8
    5
    6
    9
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5
3
3
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Merrillville, Indiana
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Decided to get a hotel while celebrating Valentines Day with the wife. Arrived late at hotel and had to wait in cold lobby an extended period while she was doing whatever. I paid for a king size bed but got a double bed. The towels were dirty and crusty. The TV showed terrible. Spider webs hung in vanity. Mattress was... More 

Was this review helpful? Yes 1
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed Extended Stay hotel again for a one nighter this time. Has a new face that I have never seen before. She was ok. I really like staying at this hotel, everytime I stay the staff makes a point to call and see how everything is and if there is anything that I need. I like how friendly the other... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

Thank you for posting such a wonderful review. I'm thrilled that you enjoyed your stay with us. It is so great to read that our staff provided you with such helpful and attentive service and that our other guests were friendly toward you. Thank you again for your review. It would be our pleasure for you to repeat your experience... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed 4 weeks ago

I was in the area for New Year's Eve and stayed at this hotel with some friends. For being a very crazy night, I was impressed with my stay at the hotel. There were some very obnoxious rooms upstairs from me but the manager calmed them down and kept the noise at a decent level. There was also a dog... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about your stay on New Years Eve. I am proud of our staff for handling your needs in such a timely manner. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Form the time I checked into this hotel I should have canceled my reservations and went somewhere else. I went to my room to find the tub covered in mold and all of the doors nasty and sticky. I was given a choice to look at some other other rooms they all where the same, I finally had to settle... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not up to standards. As this hotel’s manager, I can assure you that I have shared your review with our staff to ensure your experience is not repeated.... More 

Stoughton, Massachusetts
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I have been travelling to this area for years, decided it was time for change, stayed at the Extended Stay, and was not sure after reading some of the other reviews on here. I was really surprised with how friendly the staff is, they gave me a guest bag with some water and other things in it, this was very... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

It is truly rewarding to read that you gave us a chance and that we met and exceeded your expectations! Thank you for your nice comments regarding the friendliness of the staff, your room upgrade, as well as the follow-up calls from Michael and the Manager. I am proud of our team for providing the great customer service that you... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 19, 2014 via mobile

I booked the room for my work trip and checked in. I always check my beds anywhere I stay as soon as I check in! Well I only had to pull back pillow to see a bug on pillowcase. I pulled back the fitted sheet and there was another right in plain site on the mattress! Never been so disgusted.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

The feedback provided in your review is much appreciated. The situation regarding the pests in your room is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I have had the rooms inspected by a our pest control company to ensure that this issue is resolved right away. Thank you for sharing your experience with us.... More 

Orlando
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed December 18, 2014

To give some context to the review I have been coming to this area on business since 2007. I have stayed at this hotel for extended periods even renting a room for months at a time. It was never a place that was n the best of condition but prior to 2010 the rates were unbeatable for a guy on... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that you had several issues with your stay. As this hotel’s manager, I can assure you that I have shared your review and comments with our staff to ensure your experience is not repeated. We continually work... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 17, 2014 via mobile

This hotel room was the most disgusting hotel room I have stayed in since the red roof inn I left before check out! The bathroom had hair of all sorts all over the sink. The space under the toilet paper had an inch of dust underneath it. Aside from that the towels were see thru and filthy. I felt dirtier... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

Melissa - I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that your room was not clean. As this hotel’s manager, I can assure you that I have shared your review and comments with our staff to ensure your experience is not repeated. Our staff will... More 

Springfield, Illinois, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 1, 2014

First off I would like to say your staff was very kind and accommodating when we came up having issues. We were told we would have two (2) queen size beds when we booked over a month earlier (confirmation 126827852) - When we got to the room there was one queen and one pull out bed that was a single.... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

Ed - I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that your room type was not available and there was issues with your heat. Also, I apologize for any inconvenience our grab-and-go breakfast may have caused you and your family. As this hotel’s manager, I... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 3, 2014

During the weekend that I traveled to the Chicago area, my boyfriend and I opted for this place because our choices were very limited since our prior reservation with another hotel ended up being overbooked (a mistake on the company's part). We decided to get a suite and make the best of it. The room was a decent size, and... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Chicago - Lombard - Oakbrook, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that there was issues with your room. Your comments were reviewed by the team and necessary steps have been taken to make sure your experience is not repeated. Thank you very much for bringing this to our attention. I invite you to contact me, at obk@extendedstay.com,... More 

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Additional Information about Extended Stay America - Chicago - Lombard - Oakbrook

Address: 2701 Technology Drive, Lombard, IL 60148 (Formerly Homestead Studio Suites - Chicago - Lombard - Oak Brook)
Phone Number:
Location: United States > Illinois > DuPage County > Lombard
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chicago - Lombard - Oakbrook 2*
Number of rooms: 136
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Also Known As:
Homestead Studio Suites Lombard/Oak Brook Hotel Lombard
Extended Stay America Lombard
Lombard Homestead Suites
Homestead Lombard
Homestead Suites Lombard

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