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Extended Stay America - Chicago - Lisle

2.0 of 5
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445 Warrenville Road, Lisle, Lisle, IL 60532
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Extended Stay America - Chicago - Lisle
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Ranked #4 of 5 Hotels in Lisle
A recent review
5 of 5 stars reviewed 3 days ago
jeffery312 Chicago, Illinois
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30 reviews from our community

Traveler rating
    16
    2
    5
    2
    5
See reviews for
9
1
10
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Everything the hotel can control, goes well. But, when you have electric ranges in every room, you are bound to have to deal with idiots who can't cook. The fire alarm went off Saturday/Sunday Morning at 2:35 AM. Lasted for like 20 minutes. Nothing the hotel could do about it. It's not the first time I experienced it. It happened... More 

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Dublin, Ohio
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 29, 2015

Our blanket had excrement on it and the only clean blanket they had was too small for our bed so only one of us could use it. My towel had someone else's hair on it. The coffee in the morning had an inch of coffee grounds in the bottom of the cup. The walls are so thin I heard dogs... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lisle, responded to this review

I appreciate you bringing your experience to our attention. The cleanliness and service issues you described are unacceptable and I sincerely apologize for your experience. To uphold our company’s high standards, I will be meeting with our housekeeping staff to make sure they are thoroughly cleaning rooms and will additionally be meeting with our front desk staff to highlight the... More 

North Liberty, Iowa
1 review
5 of 5 stars Reviewed March 19, 2015

I dropped off my son at his friend's apartment in Lisle and right next door was the Extended Stay hotel. Since I had to pick my son up in the morning I thought this was very convenient and decided to stop in and check out the rates. To my surprise the rates were very reasonable and the room seemed quite... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lisle, responded to this review

It is so rewarding to read that you had a pleasant stay with us! Thank you for your comments. I am so pleased to hear that you enjoyed our reasonable rates, spacious room with fully equipped kitchens for your leftovers and our grab-and-go breakfast! I appreciate your comments about our front desk staff as well. The staff and I would... More 

Asheville, North Carolina
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 29, 2015

An unusual situation led me to stay here -- I was driving in from out of town to be with my daughter when she had her wisdom teeth out -- she had roommates and no place for me to sleep, so we decided to bunk at the extended stay and hang out in the room till she felt like getting... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lisle, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know about our TV channels. We are sorry for this issue, but are happy to read that we provided you and your daughter with everything you needed. We hope she's fully recovered. Thank you again for your review. We look forward to seeing you in... More 

normal, il
2 reviews
1 of 5 stars Reviewed January 28, 2015

I stay in a lot of hotels and I have never had such a horrible experience. The staff are the most unhelpful, miserable people. When I checked in last night the lady at the desk didn't know what she was doing and asked another lady for help. Instead of stopping to help her, she yelled at her that she left... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lisle, responded to this review

Thank you for providing us with details about your stay. I was disheartened to read about the box of tissue among other things. Please accept our apologies. To make sure this doesn't happen again, I will be working with our staff to ensure complete satisfaction to our future guests. I will also make sure they are training in the best... More 

1 review
3 of 5 stars Reviewed December 15, 2014

While in the room, I saw a roach crawling on the kitchen counter. Also there was hair in the bathtub's drain and in the sheets of the bed. The light fixture started to go out on the last day. The flickering of the light could have given someone a seizure. The hotel did offer complimentary breakfast and was relatively close... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lisle, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room had such severe cleanliness and maintenance issues. To uphold our company's high standards, we will monitor our cleaning procedures and coach staff on our inspection standards moving forward. I will... More 

Chicago, Illinois
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed October 10, 2014

This hotel is located in the middle of nowhere, which would have been ok if everything else was good. Unfortunately, the 1 elevator was not functioning, the hallways smelled like chicken soup - and not in a good way. We asked for plates and utensils - utensils were not very clean. Walls are thin, saw random towel on the ground... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lisle, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that our elevator was out of service at the time of your visit. As well, I am sorry to read that there were cleanliness issues in our common areas as well as with your plates and utensils. In response to your review, I will be working with... More 

Athens, Georgia
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 9, 2014

Hotel is no smoking but some rooms smell like smoke and some like pets. Window in my room opened so that was a big help. Took a few tries, but got a room w/o oder. : - ) If you can get a good price for this hotel it is a good deal for the area. Try hotwire etc. Bring... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lisle, responded to this review

Thank you for the feedback about your stay at our hotel. I am pleased to read that you found our hotel to be a good value; however, the situation you described regarding the amenities is truly regrettable. Please know that we do provide dish soap, hair dryers and shampoo at our front desk upon request. I discussed your comments with... More 

Kewaskum, Wisconsin
Contributor
12 reviews 12 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 29, 2014

We recently stayed at this Extended Stay visiting family. When we got to our room on the 3rd floor it was very warm and we tried to turn up the air conditioning. After an hour in the room, it had not gotten any cooler and I went down to the desk to ask if there was a different room that... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lisle, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the air conditioner issues you experienced in your first room; however, I am glad to hear that we were able to move you to a new room. As well, I am sorry that your room was not properly stocked with towels. I will be... More 

Elburn, Illinois, United States
1 review
5 of 5 stars Reviewed August 3, 2014

This hotel was great, I've stayed at a few other locations in Naperville IL and this one beats them by far. The place was quiet, no dogs barking or people yelling at each other. The room was clean and comfy. The staff was very helpful and friendly if you had any questions or needed anything. I stay in hotels quite... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lisle, responded to this review

Thank you for taking the time to write a review of our hotel. It is so rewarding to read that you had a great stay with us. We are proud of our staff for providing you with quality service and are glad that you enjoyed your clean, comfortable room. Thank you again for sharing your comments with us. We look... More 

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